I’m working with an established organisation within the Utility Market who are looking to recruit a Contact Centre Project Analyst. Based in Sunderland the role is for a 9-month fixed term contract. You will be responsible for supporting the business with the upgrading of a new Contact Centre Telephony Platform.

Key Responsibilities

• Represent the Contact Centre throughout the project ensuring requirements are clearly understood and captured
• Support the facilitation of workshops with key stakeholders
• Work with potential supplier gaining an in depth understanding of the technology that is available for acquisition
• Participate in the supplier evaluation process
• Gain full understanding of the current Contact Centre technology ensuring a smooth transition to new systems
• Support impact assessments to appraise changes that are proposed that will impact the Contact Centre
• Comprehensively test any changes to technology before they are made live
• Actively support the design and delivery of new technology and/or processes
• Support the delivery of proof of concept trials and measure their effectiveness
• Support the Project Manager with the preparation of project documentation
• Ensure training material is available for colleagues that demonstrates how to effectively utilise new technology
• Provide early life support for any changes that are made
• Share knowledge, skills and best practice supporting the development of other colleagues within the Contact Centre

You will be

• Customer focussed, Analytical, results driven, take personal ownership and a self-starter

Qualifications & Attributes

Essential Qualifications and Experience

• NVQ Level 4 / HNC or equivalent
• Experience of working with Contact Centre technology including telephony systems
• Relevant experience in a similar Project / Analyst role
• Knowledge and experience of business change / transformation projects
• Evidence of ability to work with and influence key Stakeholders
• Experience of leading the facilitation of workshops and presentations to Stakeholders
• Advanced IT skills including experience of Microsoft Office
• Background in Customer Service

Salary: £28,000 - £30,000 Plus excellent benefits

I’m working with an established organisation within the Utility Market who are looking to recruit a Contact Centre Project Analyst. Based in Sunderland the role is for a 9-month fixed term contract. You will be responsible for supporting the business with the upgrading of a new Contact Centre Telephony Platform.

Key Responsibilities

• Represent the Contact Centre throughout the project ensuring requirements are clearly understood and captured
• Support the facilitation of workshops with key stakeholders
• Work with potential supplier gaining an in depth understanding of the technology that is available for acquisition
• Participate in the supplier evaluation process
• Gain full understanding of the current Contact Centre technology ensuring a smooth transition to new systems
• Support impact assessments to appraise changes that are proposed that will impact the Contact Centre
• Comprehensively test any changes to technology before they are made live
• Actively support the design and delivery of new technology and/or processes
• Support the delivery of proof of concept trials and measure their effectiveness
• Support the Project Manager with the preparation of project documentation
• Ensure training material is available for colleagues that demonstrates how to effectively utilise new technology
• Provide early life support for any changes that are made
• Share knowledge, skills and best practice supporting the development of other colleagues within the Contact Centre

You will be

• Customer focussed, Analytical, results driven, take personal ownership and a self-starter

Qualifications & Attributes

Essential Qualifications and Experience

• NVQ Level 4 / HNC or equivalent
• Experience of working with Contact Centre technology including telephony systems
• Relevant experience in a similar Project / Analyst role
• Knowledge and experience of business change / transformation projects
• Evidence of ability to work with and influence key Stakeholders
• Experience of leading the facilitation of workshops and presentations to Stakeholders
• Advanced IT skills including experience of Microsoft Office
• Background in Customer Service

Salary: £28,000 - £30,000 Plus excellent benefits

This is an excellent opportunity for a confident and dynamic Data Analyst to take a newly created role working in the Uckfield office of a global organisation. This role is reporting into the Global Data Management Lead and is paying up to £30,000.

PLEASE NOTE – there will be occasional international travel required so you will need a valid British passport and full UK driving license.

To be considered for this position you will have a solid background in data analysis and a highly analytical mind. Your core responsibility will be to support the functions of the Global Data & Analytics team, comprising of data governance, data management, and data quality resources.

You will be responsible for analysing, profiling and validating data to identify position data quality issues, and proactively suggest improvements to process.

Monthly reporting will include all information regarding data quality breaches, data exception requests, and data accuracy percentages.

In addition to your data analysis experience, you will be highly proficient with using MS Excel. Any further experience with MS Power BI, MS Dynamics, MS SharePoint, and/or MS Teams, would be highly beneficial but NOT essential.

Based in Uckfield my client has onsite parking and is commutable from Brighton, Seaford, Eastbourne, Bexhill, Hailsham, Lewes, Burgess Hill. Haywards Heath, Crawley, East Grinstead, Crowborough, and Tunbridge Wells.

This role is paying between up to £30,000 + benefits. If you are an experienced data analyst, please send me your CV immediately. Please state ref: ASH18446CP in the subject line. 

This is an excellent opportunity for a confident and dynamic Data Analyst to take a newly created role working in the Uckfield office of a global organisation. This role is reporting into the Global Data Management Lead and is paying up to £30,000.

PLEASE NOTE – there will be occasional international travel required so you will need a valid British passport and full UK driving license.

To be considered for this position you will have a solid background in data analysis and a highly analytical mind. Your core responsibility will be to support the functions of the Global Data & Analytics team, comprising of data governance, data management, and data quality resources.

You will be responsible for analysing, profiling and validating data to identify position data quality issues, and proactively suggest improvements to process.

Monthly reporting will include all information regarding data quality breaches, data exception requests, and data accuracy percentages.

In addition to your data analysis experience, you will be highly proficient with using MS Excel. Any further experience with MS Power BI, MS Dynamics, MS SharePoint, and/or MS Teams, would be highly beneficial but NOT essential.

Based in Uckfield my client has onsite parking and is commutable from Brighton, Seaford, Eastbourne, Bexhill, Hailsham, Lewes, Burgess Hill. Haywards Heath, Crawley, East Grinstead, Crowborough, and Tunbridge Wells.

This role is paying between up to £30,000 + benefits. If you are an experienced data analyst, please send me your CV immediately. Please state ref: ASH18446CP in the subject line. 

3rd Line IT Engineer - £31K - Bedfordshire

Role: 3rd Line IT Engineer
Location: Bedfordshire
Salary: £31,000 (DOE)

*** Interviewing Immediately - Apply Now ***

Are you looking for a new job role in a very accessible area of Bedfordshire with great opportunities and room to develop? This award-winning MSP have been providing expert IT solutions in the market for over 20 years. Now, they are looking for a new 3rd Line Support Engineer to deal with their installations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients.

This company offers plenty of training and can guarantee the progression you deserve. They have a substantial budget for external training courses and certifications in Microsoft and many other technologies. Ideals candidates will be of a high 2nd line level looking to progress or a 3rd line engineer

Benefits: -
** Competitive Salary
** 25 days Holiday + Bank Holidays
** All expenses paid
** Clear Career Progression
** Private pension fund
** Healthcare Care Plan

We are looking for someone with the following skills: -
** Office365
** Network Configurations
** Windows Server 2016
** Windows 7/8/10
** Cloud Solutions
** VMWare & Hyper-V

Desirable: -
** Azure

APPLY OR SEND YOUR CV DIRECT TO - Sean (.) obrien(@) intechnologygroup (.) com or

This role would be suitable for: Helpdesk Support, Application Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, InTechnologyGroup are fast becoming the UK's most influential IT recruitment company.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

3rd Line IT Engineer - £31K - Bedfordshire

Role: 3rd Line IT Engineer
Location: Bedfordshire
Salary: £31,000 (DOE)

*** Interviewing Immediately - Apply Now ***

Are you looking for a new job role in a very accessible area of Bedfordshire with great opportunities and room to develop? This award-winning MSP have been providing expert IT solutions in the market for over 20 years. Now, they are looking for a new 3rd Line Support Engineer to deal with their installations, configurations and ongoing support of computers, networks, servers, cloud environments, hardware and software both remotely and on-site for a large range of reputable clients.

This company offers plenty of training and can guarantee the progression you deserve. They have a substantial budget for external training courses and certifications in Microsoft and many other technologies. Ideals candidates will be of a high 2nd line level looking to progress or a 3rd line engineer

Benefits: -
** Competitive Salary
** 25 days Holiday + Bank Holidays
** All expenses paid
** Clear Career Progression
** Private pension fund
** Healthcare Care Plan

We are looking for someone with the following skills: -
** Office365
** Network Configurations
** Windows Server 2016
** Windows 7/8/10
** Cloud Solutions
** VMWare & Hyper-V

Desirable: -
** Azure

APPLY OR SEND YOUR CV DIRECT TO - Sean (.) obrien(@) intechnologygroup (.) com or

This role would be suitable for: Helpdesk Support, Application Support, 3rd Line, IT Technician, IT Support Analyst, IT Infrastructure Engineer, Systems Administrator, 1st line, 2nd line, IT Engineer, Internal IT Support, Remote IT Support, Software Support

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, InTechnologyGroup are fast becoming the UK's most influential IT recruitment company.

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

GRADUATE/JUNIOR SOFTWARE TESTER - LONDON

Software Tester, ISTQB, Automated Testing, JIRA Agile

Candidates must have the right to work in the UK. Visa Sponsorship will not be provided.

Chance to work for one of the fastest growing fin-tech software houses! This multi-award winning software house will be a great place to continue your career as they offer rapid career progression based on your performance rather than time of service and excellent training. They uphold a great company culture where the importance of an enjoyable supportive working environment is encouraged.

You will be ensuring code quality is at the highest possible standard through vigorous testing activities and the newest automation technology on the market.

Extensive training is provided from leading industry experts and fantastic career prospects are available.

IDEAL CANDIDATE:

- Degree educated (2.1 or above)

- Good A-Levels(A-Level Maths C and above or equivalent)

- Knowledge in some of the following technology would be beneficial: JIRA, Test Plan Preparation, Test Execution, Performance Testing, Regression Testing Methodologies, Defect Testing, Selenium, SQL

- Genuine interest in IT and eagerness to learn

Candidates must have the right to work in the UK. Visa Sponsorship will not be provided.

GRADUATE/JUNIOR SOFTWARE TESTER - LONDON

GRADUATE/JUNIOR SOFTWARE TESTER - LONDON

Software Tester, ISTQB, Automated Testing, JIRA Agile

Candidates must have the right to work in the UK. Visa Sponsorship will not be provided.

Chance to work for one of the fastest growing fin-tech software houses! This multi-award winning software house will be a great place to continue your career as they offer rapid career progression based on your performance rather than time of service and excellent training. They uphold a great company culture where the importance of an enjoyable supportive working environment is encouraged.

You will be ensuring code quality is at the highest possible standard through vigorous testing activities and the newest automation technology on the market.

Extensive training is provided from leading industry experts and fantastic career prospects are available.

IDEAL CANDIDATE:

- Degree educated (2.1 or above)

- Good A-Levels(A-Level Maths C and above or equivalent)

- Knowledge in some of the following technology would be beneficial: JIRA, Test Plan Preparation, Test Execution, Performance Testing, Regression Testing Methodologies, Defect Testing, Selenium, SQL

- Genuine interest in IT and eagerness to learn

Candidates must have the right to work in the UK. Visa Sponsorship will not be provided.

GRADUATE/JUNIOR SOFTWARE TESTER - LONDON

This is an excellent opportunity for a confident and dynamic Data Analyst to take a newly created role working in the Uckfield office of a global organisation. This role is reporting into the Global Data Management Lead and is paying up to £30,000.

PLEASE NOTE – there will be occasional international travel required so you will need a valid British passport and full UK driving license.

To be considered for this position you will have a solid background in data analysis and a highly analytical mind. Your core responsibility will be to support the functions of the Global Data & Analytics team, comprising of data governance, data management, and data quality resources.

You will be responsible for analysing, profiling and validating data to identify position data quality issues, and proactively suggest improvements to process.

Monthly reporting will include all information regarding data quality breaches, data exception requests, and data accuracy percentages.

In addition to your data analysis experience, you will be highly proficient with using MS Excel. Any further experience with MS Power BI, MS Dynamics, MS SharePoint, and/or MS Teams, would be highly beneficial but NOT essential.

Based in Uckfield my client has onsite parking and is commutable from Brighton, Seaford, Eastbourne, Bexhill, Hailsham, Lewes, Burgess Hill. Haywards Heath, Crawley, East Grinstead, Crowborough, and Tunbridge Wells.

This role is paying between up to £30,000 + benefits. If you are an experienced data analyst, please send me your CV immediately. Please state ref: ASH18446CP in the subject line. 

This is an excellent opportunity for a confident and dynamic Data Analyst to take a newly created role working in the Uckfield office of a global organisation. This role is reporting into the Global Data Management Lead and is paying up to £30,000.

PLEASE NOTE – there will be occasional international travel required so you will need a valid British passport and full UK driving license.

To be considered for this position you will have a solid background in data analysis and a highly analytical mind. Your core responsibility will be to support the functions of the Global Data & Analytics team, comprising of data governance, data management, and data quality resources.

You will be responsible for analysing, profiling and validating data to identify position data quality issues, and proactively suggest improvements to process.

Monthly reporting will include all information regarding data quality breaches, data exception requests, and data accuracy percentages.

In addition to your data analysis experience, you will be highly proficient with using MS Excel. Any further experience with MS Power BI, MS Dynamics, MS SharePoint, and/or MS Teams, would be highly beneficial but NOT essential.

Based in Uckfield my client has onsite parking and is commutable from Brighton, Seaford, Eastbourne, Bexhill, Hailsham, Lewes, Burgess Hill. Haywards Heath, Crawley, East Grinstead, Crowborough, and Tunbridge Wells.

This role is paying between up to £30,000 + benefits. If you are an experienced data analyst, please send me your CV immediately. Please state ref: ASH18446CP in the subject line.