Role: Technical Consultant (2nd/3rd Line)
Location: Newcastle Upon Tyne
Salary: £27,000 to £35,000

***INTERVIEWING NOW - DO NOT MISS OUT***

I have a fantastic opportunity for a Technical Consultant to join an MSP based in Newcastle Upon Tyne. The role will revolve around installations of IT systems and the candidate will provide technical support at a 2nd and 3rd line level, reporting to the Head of Technology. A full, UK driving licence is vital for this position.

Key skills:

* A full, clean UK driving license
* Deployments
* Windows Server
* Active Directory
* DNS/ DHCP
* Microsoft Exchange
* Have an MCSA or have made significant progress towards MCSA
* Good customer service and communication skills

Desirable skills:

* Citrix
* Networking experience
* Patching and capacity management
* Documentation

Responsibilities:

* Proactive system maintenance such as patching, performance tuning and capacity management
* Support, management and monitoring of customer solutions including servers, storage, networking equipment and desktops
* Production of reports as required
* Creation, update and maintenance of the technical knowledge base and documentation providing technical support and mentoring to other members of the team
* Maintain a high degree of customer service and adhere to our service management principles
* Provide out-of-hours support where required
* Assist with knowledge transfer and work closely with peers
* Undertake IT projects, producing technical documentation to handover to Support
* Travel to customer sites where appropriate
* With company assistance, continually invest in self development
* Work extra hours to meet deadlines, as required and where reasonable
* Provide assistance as required to the Head of Technology

Benefits:

* Fantastic company benefits.
* Pension scheme.
* Excellent growth progression.
* Amazing training.
* More to follow

If you're looking to get stuck into your next role with a fantastic business and would like your next role to be a position where you can progress yourself then please apply ASAP and give me a call on () or email

Role: Technical Consultant (2nd/3rd Line)
Location: Newcastle Upon Tyne
Salary: £27,000 to £35,000

***INTERVIEWING NOW - DO NOT MISS OUT***

I have a fantastic opportunity for a Technical Consultant to join an MSP based in Newcastle Upon Tyne. The role will revolve around installations of IT systems and the candidate will provide technical support at a 2nd and 3rd line level, reporting to the Head of Technology. A full, UK driving licence is vital for this position.

Key skills:

* A full, clean UK driving license
* Deployments
* Windows Server
* Active Directory
* DNS/ DHCP
* Microsoft Exchange
* Have an MCSA or have made significant progress towards MCSA
* Good customer service and communication skills

Desirable skills:

* Citrix
* Networking experience
* Patching and capacity management
* Documentation

Responsibilities:

* Proactive system maintenance such as patching, performance tuning and capacity management
* Support, management and monitoring of customer solutions including servers, storage, networking equipment and desktops
* Production of reports as required
* Creation, update and maintenance of the technical knowledge base and documentation providing technical support and mentoring to other members of the team
* Maintain a high degree of customer service and adhere to our service management principles
* Provide out-of-hours support where required
* Assist with knowledge transfer and work closely with peers
* Undertake IT projects, producing technical documentation to handover to Support
* Travel to customer sites where appropriate
* With company assistance, continually invest in self development
* Work extra hours to meet deadlines, as required and where reasonable
* Provide assistance as required to the Head of Technology

Benefits:

* Fantastic company benefits.
* Pension scheme.
* Excellent growth progression.
* Amazing training.
* More to follow

If you're looking to get stuck into your next role with a fantastic business and would like your next role to be a position where you can progress yourself then please apply ASAP and give me a call on () or email

Becoming a Service Desk Analyst with Capita One :

What you'll be doing:

· To provide technical support on our products to external clients

· Identify and resolve technical issues

· Take ownership of customer cases to ensure timely and effective solutions are provided to ensure SLA's are met

· Thoroughly investigate reported cases and defects through fact gathering and remote support.

· Build strong relationships with Business Analysts, Knowledge Specialists and Technical personnel to identify workarounds, solutions and opportunities for knowledge creation.

· Contribute towards Knowledge Management in the wider business, become a subject matter expert and product virtuoso.

· Adhere to and improve upon current Application Support processes.

What we're looking for:

• Experience of successful customer service.
• Application Support / Software Support experience

• SQL Server / SQL Server Management Studio

• ITIL

• Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing to customers with varying levels of technical expertise
• Excellent analytical, process-oriented, organisational and problem-solving skills

Desirable Experience

o Council tax, benefits or associated processes and software

o Capita local government software

About Capita One

Capita One works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that's why we're currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that's why many of them have joined us directly from local authorities and the public sector - and why you could too.

Capita One are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

· A competitive basic salary

· 23 days holiday (rising to 27) with the opportunity to buy extra leave

· Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more

· Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

· At our Methuen Park Chippenham office, you'll also benefit from onsite free parking.

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact recruiter .

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Becoming a Service Desk Analyst with Capita One :

What you'll be doing:

· To provide technical support on our products to external clients

· Identify and resolve technical issues

· Take ownership of customer cases to ensure timely and effective solutions are provided to ensure SLA's are met

· Thoroughly investigate reported cases and defects through fact gathering and remote support.

· Build strong relationships with Business Analysts, Knowledge Specialists and Technical personnel to identify workarounds, solutions and opportunities for knowledge creation.

· Contribute towards Knowledge Management in the wider business, become a subject matter expert and product virtuoso.

· Adhere to and improve upon current Application Support processes.

What we're looking for:

• Experience of successful customer service.
• Application Support / Software Support experience

• SQL Server / SQL Server Management Studio

• ITIL

• Excellent communication skills, being able to convey complex and difficult issues both verbally and in writing to customers with varying levels of technical expertise
• Excellent analytical, process-oriented, organisational and problem-solving skills

Desirable Experience

o Council tax, benefits or associated processes and software

o Capita local government software

About Capita One

Capita One works to transform the lives of children, young people and families. We give our customers the information they need to improve outcomes and that's why we're currently delivering solutions to 120 local authorities to support early intervention and prevention. Our team is as passionate about people as we are - that's why many of them have joined us directly from local authorities and the public sector - and why you could too.

Capita One are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What's in it for you?

· A competitive basic salary

· 23 days holiday (rising to 27) with the opportunity to buy extra leave

· Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave…and plenty more

· Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology

· At our Methuen Park Chippenham office, you'll also benefit from onsite free parking.

You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 63,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you'll do next:

Choose 'Apply now' to fill out our short application, so that we can find out more about you. If you have any questions you'd like to ask before applying, you can contact recruiter .

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Are you a Technology WIZARD looking for a role in IT Support?

My client based in the heart of London Bridge are looking for an AV Technician to join their team on a Temporary to Permanent basis.

The successful candidate will have the opportunity to work in a fabulous office within a friendly team.

London Bridge | Part-Time (Including weekends, flexible working hours) | £14.44ph | Must be able to interview and start immediately!

Key Responsibilities:

• Provide user support for the available range of audio-visual (AV) and ICT equipment in teaching spaces, lecture rooms and meeting rooms as per the requirement of the daily working schedules
• Perform necessary maintenance, troubleshooting and repair tasks associated with all Audio Visual and IT technologies
• Document any changes from default system configuration
• Evaluate operational requirements to repair and maintain audio-visual equipment and liaise with and support external teams engaged to carry out such work
• Develop and maintain data quality reports to address data issues
• Assist users with day-to-day system problems
• Develop a deep understanding of key management and information systems
• Maintain close formal and informal contact with the remote IT team based in Coventry
• Contribute to the work of the remote IT team based in Coventry, in planning, establishing and maintaining the technology infrastructures
• Be directly involved in the specification, testing and implementation phases of developments which affect London base activities
• Work closely with the Office Manager, and the full time AV Technician, and Programme Team(s), in room re- configurations and setup, ensuring that teaching and programme events in London are appropriately supported
• Assist with ensuring excellent customer service and maintaining an appropriate environment as befits a professional business space

Requirements:

• Experience of setting up and running audio visual equipment
• Expertise with a variety of analytical and database software, such as Excel, Access, management information systems
• Excellent communication skills, including the ability to impart knowledge to technical and non-technical stakeholders
• An understanding of IT support and systems administration within a Service Environment
• Ability to prioritise and work to tight deadlines
• Ability to troubleshoot complex IT queries

Advertised by Office Angels, London Bridge branch

Please note that due to the high volume of response Office Angels receive; only successful candidates will be contacted. For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

Are you a Technology WIZARD looking for a role in IT Support?

My client based in the heart of London Bridge are looking for an AV Technician to join their team on a Temporary to Permanent basis.

The successful candidate will have the opportunity to work in a fabulous office within a friendly team.

London Bridge | Part-Time (Including weekends, flexible working hours) | £14.44ph | Must be able to interview and start immediately!

Key Responsibilities:

• Provide user support for the available range of audio-visual (AV) and ICT equipment in teaching spaces, lecture rooms and meeting rooms as per the requirement of the daily working schedules
• Perform necessary maintenance, troubleshooting and repair tasks associated with all Audio Visual and IT technologies
• Document any changes from default system configuration
• Evaluate operational requirements to repair and maintain audio-visual equipment and liaise with and support external teams engaged to carry out such work
• Develop and maintain data quality reports to address data issues
• Assist users with day-to-day system problems
• Develop a deep understanding of key management and information systems
• Maintain close formal and informal contact with the remote IT team based in Coventry
• Contribute to the work of the remote IT team based in Coventry, in planning, establishing and maintaining the technology infrastructures
• Be directly involved in the specification, testing and implementation phases of developments which affect London base activities
• Work closely with the Office Manager, and the full time AV Technician, and Programme Team(s), in room re- configurations and setup, ensuring that teaching and programme events in London are appropriately supported
• Assist with ensuring excellent customer service and maintaining an appropriate environment as befits a professional business space

Requirements:

• Experience of setting up and running audio visual equipment
• Expertise with a variety of analytical and database software, such as Excel, Access, management information systems
• Excellent communication skills, including the ability to impart knowledge to technical and non-technical stakeholders
• An understanding of IT support and systems administration within a Service Environment
• Ability to prioritise and work to tight deadlines
• Ability to troubleshoot complex IT queries

Advertised by Office Angels, London Bridge branch

Please note that due to the high volume of response Office Angels receive; only successful candidates will be contacted. For the purposes of the Regulations, please note that Office Angels in the provision of these services will be operating as a recruitment agency. Office Angels are an equal opportunities employer.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://candidate-privacy

IT Support Engineer

Enfield

Circa £28,000 (plus overtime payments for occasions weekend work)

Full Time, Permanent (37.5 hours per week)

Closing - 20th March

Motivated by social concern, our client aims to create places where people want to live. They invest in high quality housing, support and services that are affordable and accessible to those in housing need. They work in the four London boroughs of Enfield, Barnet, Haringey and Waltham Forest. Their purpose is to identify local needs, to respond to these needs with local solutions, and to provide excellent local services.

Our client is excited to be recruiting to their new IT Team based in Enfield. You will provide first and second line IT support and systems administration for the Association, support staff with hardware and software troubleshooting, research, diagnose and troubleshoot in order to identify solutions to resolve system issues as well playing a part in IT projects across the Association.

2020 is an exciting time to join our client and be part of this small but vital team with the opportunity to learn and work on different projects.

What our client is looking for:

• Exposure to VMware vCenter 6.5/6.7, Esxi 6.5/6.7 exposure, SRM 8.1

• Share/ntfs permissions implementation skills

• GPO administration and implementation

• Networking skills, routers, switches, vlans and other networking aspects.

• Great customer service skills and plenty of patience.

• Excellent interpersonal and communication skills

What our client is offering:

• £28,000 + overtime for occasional weekend working

• 25 days holiday plus 8 days bank holiday and an extra day over Christmas

• Salary sacrifice schemes

• Health care cashback scheme

• Employee assistance programme including free counselling and legal advice

• Corporate discounts

• A supportive and friendly working environment

• Free parking

• Generous pension scheme

To apply please submit your CV with a covering statement explaining why you’re right for the role and how you meet the role description and person specification. CV’s without a supporting statement will not be shortlisted.

Closing date for applications 20th March

#careers #itjobs #jobsinit #itsupportjobs #itsupportengineerjob #1stlinesupport #2ndlinesupport #enfieldjobs #jobsinenfield

IT Support Engineer

Enfield

Circa £28,000 (plus overtime payments for occasions weekend work)

Full Time, Permanent (37.5 hours per week)

Closing - 20th March

Motivated by social concern, our client aims to create places where people want to live. They invest in high quality housing, support and services that are affordable and accessible to those in housing need. They work in the four London boroughs of Enfield, Barnet, Haringey and Waltham Forest. Their purpose is to identify local needs, to respond to these needs with local solutions, and to provide excellent local services.

Our client is excited to be recruiting to their new IT Team based in Enfield. You will provide first and second line IT support and systems administration for the Association, support staff with hardware and software troubleshooting, research, diagnose and troubleshoot in order to identify solutions to resolve system issues as well playing a part in IT projects across the Association.

2020 is an exciting time to join our client and be part of this small but vital team with the opportunity to learn and work on different projects.

What our client is looking for:

• Exposure to VMware vCenter 6.5/6.7, Esxi 6.5/6.7 exposure, SRM 8.1

• Share/ntfs permissions implementation skills

• GPO administration and implementation

• Networking skills, routers, switches, vlans and other networking aspects.

• Great customer service skills and plenty of patience.

• Excellent interpersonal and communication skills

What our client is offering:

• £28,000 + overtime for occasional weekend working

• 25 days holiday plus 8 days bank holiday and an extra day over Christmas

• Salary sacrifice schemes

• Health care cashback scheme

• Employee assistance programme including free counselling and legal advice

• Corporate discounts

• A supportive and friendly working environment

• Free parking

• Generous pension scheme

To apply please submit your CV with a covering statement explaining why you’re right for the role and how you meet the role description and person specification. CV’s without a supporting statement will not be shortlisted.

Closing date for applications 20th March

#careers #itjobs #jobsinit #itsupportjobs #itsupportengineerjob #1stlinesupport #2ndlinesupport #enfieldjobs #jobsinenfield