A rapid growing IT/Telecommunications infrastructure organisation is seeking to fill several positions due to developments in the future network space.

The company is working within technologies and equipment relating to 5G, M2M and IoT and is currently seeking a forward-thinking Network Support Engineer to work in their London offices.

The Network Support Team are responsible for ensuring efficient trouble-shooting of issues arising in their customer networks so that a high level of customer service and Service Level Agreements standards can be met. The Network Support Engineer will be required to provide a customer-facing service covering all aspects of Network Support with particular focus on the radio aspects of the system. A large portion of the role will be spent on sites investigating issues. The Network Engineer will be expected to develop an expertise in delivery and design methodologies and systems diagnosis and support.

All internal and external training programmes will be provided.

Key Responsibilities

• Act as Subject Matter Expert for all aspects of the system relating to radio, mobiles and RF, with ability to lead the Level 2/3 investigations in these areas
• Provide comprehensive trouble-shooting support services to the Company’s customers
• Ensure Service Level Agreements are met for our customer issues
• Work closely with other Network Engineers, Project Managers
• >60% time on customer premises performing investigative work
• Contribute to Help Desk and NOC processes and guidelines in support of system quality and support the HelpDesk Engineer/s
• Ensure issues are investigated and escalated internally as necessary

Requirements

• Previous experience as a Network Support Engineer
• Experience in 2G, 3G and 4G mobile and IP systems, possibly as Radio Planning or Optimisation Engineer. Keen and demonstrable interest in technology, mobile networks, Internet, Security, especially mobile communications and IT/IP based systems
• Knowledge of IT level administration such as ITIL including service desk support methods, SLAs, escalations etc would also be preferable
• A self-starter - evidence of self-learning, keen to progress and develop
• Higher education qualified, preferably degree or equivalent with a relevant science degree

A rapid growing IT/Telecommunications infrastructure organisation is seeking to fill several positions due to developments in the future network space.

The company is working within technologies and equipment relating to 5G, M2M and IoT and is currently seeking a forward-thinking Network Support Engineer to work in their London offices.

The Network Support Team are responsible for ensuring efficient trouble-shooting of issues arising in their customer networks so that a high level of customer service and Service Level Agreements standards can be met. The Network Support Engineer will be required to provide a customer-facing service covering all aspects of Network Support with particular focus on the radio aspects of the system. A large portion of the role will be spent on sites investigating issues. The Network Engineer will be expected to develop an expertise in delivery and design methodologies and systems diagnosis and support.

All internal and external training programmes will be provided.

Key Responsibilities

• Act as Subject Matter Expert for all aspects of the system relating to radio, mobiles and RF, with ability to lead the Level 2/3 investigations in these areas
• Provide comprehensive trouble-shooting support services to the Company’s customers
• Ensure Service Level Agreements are met for our customer issues
• Work closely with other Network Engineers, Project Managers
• >60% time on customer premises performing investigative work
• Contribute to Help Desk and NOC processes and guidelines in support of system quality and support the HelpDesk Engineer/s
• Ensure issues are investigated and escalated internally as necessary

Requirements

• Previous experience as a Network Support Engineer
• Experience in 2G, 3G and 4G mobile and IP systems, possibly as Radio Planning or Optimisation Engineer. Keen and demonstrable interest in technology, mobile networks, Internet, Security, especially mobile communications and IT/IP based systems
• Knowledge of IT level administration such as ITIL including service desk support methods, SLAs, escalations etc would also be preferable
• A self-starter - evidence of self-learning, keen to progress and develop
• Higher education qualified, preferably degree or equivalent with a relevant science degree

We are looking for a highly motivated DBA Application Administrator, a result driven engineer as a key aide to both the DBA team and Development teams to support existing systems and responsible for administering our RDBMS Platforms in LINUX environments.

· Provide Oracle/PostGres design recommendations / requirements / risk assessment for new development changes and projects

· Provision product specific database software, configure it, manage service acceptance stage for new databases which are required for new development or upgrade activities

· Provide UAT/PROD specific data required during implementation stage for planned application database releases

· Review change requests produced by development team. Check and validate that the change is appropriate for the regional instance, add necessary pre-requisite conditions if such required.

· Transactional database archiving / log shipping

· Provide Oracle/PostGres related product support, investigations and guidance

· Extract and provide data from UAT/PROD environments that is required for 3rd line support

· Provide optimization proposals based on application DB monitoring.

· Support disaster recovery (DR) when required

· Provide appropriate advice, information and context regarding SLA failure.

• Knowledge and understanding of Oracle/PostGres - tables, views, constraints, keys, indexes, stored procedures, functions, triggers, permissions (logins, users, roles), server objects
• Good Oracle/PostGres database performance tuning and optimization knowledge and experience
• Good knowledge and experience with Oracle/PostGres database administration

• Contribute to the continuous improvement of our product team development process and practices
• Ability to troubleshoot environment-specific performance issues
• Ability to help isolate point of failure in deployment scripts
• Pays attention to detail and act as proactive team member to support project delivery
• Ability to work with remote and cross functional teams
• Excellent written and verbal communication skills
• Well organised with an open mind while working under pressure.
• Strong client focuses with excellent communication skills and a positive attitude to support multiple end-users.
• Takes personal responsibility and ownership by identifying problems and risks and drives to resolution.
• Ability to self-plan and deliver at both a strategic and tactical level on time and with quality for Clients and internal stakeholders.
• Highly adaptable and flexible. Able to read and adjust quickly to new situations and fast changing priorities both internally and externally.

Desirable:

· Knowledge of ITIL processes operated within Service Delivery Management and Service Acceptance.

· Good knowledge and experience in writing and operating Oracle/Progress DML and DDL
(5+ years).

· Practical knowledge of the following:

1. Docker-Jenkins

2. Java

3. Python

4. Linux

We are looking for a highly motivated DBA Application Administrator, a result driven engineer as a key aide to both the DBA team and Development teams to support existing systems and responsible for administering our RDBMS Platforms in LINUX environments.

· Provide Oracle/PostGres design recommendations / requirements / risk assessment for new development changes and projects

· Provision product specific database software, configure it, manage service acceptance stage for new databases which are required for new development or upgrade activities

· Provide UAT/PROD specific data required during implementation stage for planned application database releases

· Review change requests produced by development team. Check and validate that the change is appropriate for the regional instance, add necessary pre-requisite conditions if such required.

· Transactional database archiving / log shipping

· Provide Oracle/PostGres related product support, investigations and guidance

· Extract and provide data from UAT/PROD environments that is required for 3rd line support

· Provide optimization proposals based on application DB monitoring.

· Support disaster recovery (DR) when required

· Provide appropriate advice, information and context regarding SLA failure.

• Knowledge and understanding of Oracle/PostGres - tables, views, constraints, keys, indexes, stored procedures, functions, triggers, permissions (logins, users, roles), server objects
• Good Oracle/PostGres database performance tuning and optimization knowledge and experience
• Good knowledge and experience with Oracle/PostGres database administration

• Contribute to the continuous improvement of our product team development process and practices
• Ability to troubleshoot environment-specific performance issues
• Ability to help isolate point of failure in deployment scripts
• Pays attention to detail and act as proactive team member to support project delivery
• Ability to work with remote and cross functional teams
• Excellent written and verbal communication skills
• Well organised with an open mind while working under pressure.
• Strong client focuses with excellent communication skills and a positive attitude to support multiple end-users.
• Takes personal responsibility and ownership by identifying problems and risks and drives to resolution.
• Ability to self-plan and deliver at both a strategic and tactical level on time and with quality for Clients and internal stakeholders.
• Highly adaptable and flexible. Able to read and adjust quickly to new situations and fast changing priorities both internally and externally.

Desirable:

· Knowledge of ITIL processes operated within Service Delivery Management and Service Acceptance.

· Good knowledge and experience in writing and operating Oracle/Progress DML and DDL
(5+ years).

· Practical knowledge of the following:

1. Docker-Jenkins

2. Java

3. Python

4. Linux

We’re currently looking for an enthusiastic Support Analyst to join our Service Operations function based at our Friars House office in London. This is an excellent opportunity for someone with a real passion for data, along with an analytical mind to start their career within a FTSE 50, market leading organisation.

The role

You’ll provide professional and effective technical and customer support to meet customer expectations, especially in terms of quality and timelines in line with departmental standards, procedures and guidelines. You will carry out technical troubleshooting steps to replicate and solve reported issues and develop an in-depth knowledge of the products and how they’re used by our customers. You will be responsible for escalating customer and product issues to the Product Development Professional Services and Data Production teams, whilst championing the delivery of excellent service to our client’s needs. You’ll manage and respond to all allocated customer cases in line with the Support Policy and internal targets, and consistently achieve individual and team KPI’s. You will be a stakeholder in certain project/scrum teams to give the support perspective and requirements; new solutions/product releases. Also, you’ll provide training to Support Analyst colleagues (2nd line). You’ll ensure that you adhere to security, risk and regulatory requirements such as FCA, GDPR regulations and continuously strive to improve your knowledge of Experian products and services.

Could this be for you?

We’re looking for an individual educated to a degree level (preferably in a STEM subject) with an understanding and knowledge of relational databases, SQL, Java, also an understanding of SOAP User Interface would be desirable. You’ll have previous experience in a customer facing environment, and be able to strive under pressure, multi-task, whilst demonstrating a serious drive to continuously improve. You’ll also have excellent focus on accuracy, with good attention to detail, and have some experience of data analysis.

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done.
Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.

We’re currently looking for an enthusiastic Support Analyst to join our Service Operations function based at our Friars House office in London. This is an excellent opportunity for someone with a real passion for data, along with an analytical mind to start their career within a FTSE 50, market leading organisation.

The role

You’ll provide professional and effective technical and customer support to meet customer expectations, especially in terms of quality and timelines in line with departmental standards, procedures and guidelines. You will carry out technical troubleshooting steps to replicate and solve reported issues and develop an in-depth knowledge of the products and how they’re used by our customers. You will be responsible for escalating customer and product issues to the Product Development Professional Services and Data Production teams, whilst championing the delivery of excellent service to our client’s needs. You’ll manage and respond to all allocated customer cases in line with the Support Policy and internal targets, and consistently achieve individual and team KPI’s. You will be a stakeholder in certain project/scrum teams to give the support perspective and requirements; new solutions/product releases. Also, you’ll provide training to Support Analyst colleagues (2nd line). You’ll ensure that you adhere to security, risk and regulatory requirements such as FCA, GDPR regulations and continuously strive to improve your knowledge of Experian products and services.

Could this be for you?

We’re looking for an individual educated to a degree level (preferably in a STEM subject) with an understanding and knowledge of relational databases, SQL, Java, also an understanding of SOAP User Interface would be desirable. You’ll have previous experience in a customer facing environment, and be able to strive under pressure, multi-task, whilst demonstrating a serious drive to continuously improve. You’ll also have excellent focus on accuracy, with good attention to detail, and have some experience of data analysis.

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done.
Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.

The Experian Data Office Insight & MI team are looking for an experienced analyst to join our Nottingham based team. The role is responsible for carrying out detailed analysis on all of Experian’s extensive data assets to provide meaningful insight and performance tracking MI for internal stakeholders and for external use. The successful candidate will bring a blend of data and business analytical skills and data visualisation experience to best enable the showcasing of Experian data.

-SH1

Role specifics

• Work within a team focused on producing both insight and MI across both Commercial and Consumer bureau data

• Be responsible for data preparation, producing analysis and visualizing this in the most appropriate way for the relevant audience to tell compelling data stories

• Use data transformation and manipualation software to extract and prepare datasets using common tooling e.g. SQL, SAS, SSIS

• Use dashboarding software to visualize data and analytical tool sets to interrogate the base data including Tableau and PowerBi

• Support client personnel and/or other departments/divisions within the business line to interpret data and resolve queries.

• Work independently to develop and deliver solutions, insight, capability and products using best practice analytical techniques and following established quality procedures to help guarantee the robustness of the solution.

• Lead the resolution of data or analytical problems which may impact on results, seeking advice when necessary

• Ensures the quality of all data sent to clients/customers

• Plan and manage own time being able to prioritise multiple requests quickly and effectively

Specific Skills

Numerate degree or equivalent industry experience

Significant experience in data analytic toolset and databases e.g. SQL, SAS, SQL Server, Oracle, Teradata, Netezza,

Significant experience in data preparation and visualisation toolsets e.g. SSIS, Tableau, PowerBI

Affinity and skill in translating analytical outputs into compelling and creative visual stories

The Experian Data Office Insight & MI team are looking for an experienced analyst to join our Nottingham based team. The role is responsible for carrying out detailed analysis on all of Experian’s extensive data assets to provide meaningful insight and performance tracking MI for internal stakeholders and for external use. The successful candidate will bring a blend of data and business analytical skills and data visualisation experience to best enable the showcasing of Experian data.

-SH1

Role specifics

• Work within a team focused on producing both insight and MI across both Commercial and Consumer bureau data

• Be responsible for data preparation, producing analysis and visualizing this in the most appropriate way for the relevant audience to tell compelling data stories

• Use data transformation and manipualation software to extract and prepare datasets using common tooling e.g. SQL, SAS, SSIS

• Use dashboarding software to visualize data and analytical tool sets to interrogate the base data including Tableau and PowerBi

• Support client personnel and/or other departments/divisions within the business line to interpret data and resolve queries.

• Work independently to develop and deliver solutions, insight, capability and products using best practice analytical techniques and following established quality procedures to help guarantee the robustness of the solution.

• Lead the resolution of data or analytical problems which may impact on results, seeking advice when necessary

• Ensures the quality of all data sent to clients/customers

• Plan and manage own time being able to prioritise multiple requests quickly and effectively

Specific Skills

Numerate degree or equivalent industry experience

Significant experience in data analytic toolset and databases e.g. SQL, SAS, SQL Server, Oracle, Teradata, Netezza,

Significant experience in data preparation and visualisation toolsets e.g. SSIS, Tableau, PowerBI

Affinity and skill in translating analytical outputs into compelling and creative visual stories

We are seeking a Business Planning Manager to improve the way we plan and deliver technology outcomes to our Experian customer base, across both foundational and digital technology environments. The successful applicant will be able to understand and articulate the value that technology delivers to our clients / internally and to work with the wider technology teams to ensure that we are continually improving how we deliver and demonstrate this value. This is a management role that sits in the Experian IT Services (EITS) Business Operations area, reporting into the Director of Business Change and Optimisation. The role will work within the Experian UKI and EMEA regions and engage with EITS global teams as co-delivery partners. The successful applicant will need to:

· Work with the demand channels for the EITS UKI and EMEA organisation to implement a new and aligned model to appropriately control the workflow into EITS, effectively managing the variations in demand

· Plan and prioritise the technology portfolio of work, including maintain, enhance and strategic initiatives. This should include the development of resource management (people and financial) and associated governance processes to improve control and execution

· Apply optimisation techniques to the flow of work through EITS to drive time, quality and cost improvements

· Work with and influence peers to define, measure and imbed required changes in working practice

· Build high quality, outcome focused MI, supported by operational metrics, to expose departmental performance

Responsibilities:

· Deliver measured improvement in overall departmental performance through the application of Business Planning methodologies

· Development and control of the underlying frameworks and lean processes used to support Business Planning

· Break down the IT strategic plan into identifiable deliverables and required resources to achieve medium/long-term objectives

· Build and maintain a robust process for allocating or reserving resources

· Generate ownership and understanding among stakeholders of Critical Success Factors and key measures

· Grow confidence that EITS can deliver its goals through a robust planning methodology

· Forecast the resources required to achieve EITS’s goals and feed into departmental planning cycles

· Focus EITS efforts by analyzing actual against planned performance

· Give life to the operational execution of EITS’s strategy through multi-year road maps for successful implementation

· Develop and lead Business Planning Governance and Policies, including taking chair of the appropriate forums

· Influence and coach others to advance our ability to plan, measure and incrementally improve

#LI-SH1

Qualifications and Key Behaviours:

· Can understand and articulate business value drivers, and connect them to activities in the technology domain

· Is a thought leader, willing to challenge the norm, in order to improve outcomes

· akes a data driven approach to solving problems and assessing performance

· Is an active learner, passionate about this field of work and who keeps abreast of developments

· Bachelor’s degree (BSc) in related technology field or equivalent industry experience

· 4+ years of experience working in a Business Planning or PMO type role in technology

Knowledge/Skills:

· Deep understanding and experience of how Businesses work

· Strong understanding of Business Strategy and Operational Planning

· Background in Data Analytics and MI

· Pro-active - self-starter and self-managed

· Able to read Financial Information and understand how this drive behaviors

· Demand and Resource Management

· Strong and proven problem-solving skills in change management settings

· Excellent negotiation skills and the ability to interface with and influence internal/external senior stakeholders

· Excellent organisational & project management skills

· Proven ability to work in Agile development environments and to apply agile optimisation techniques

· Business Process Management

· Benefits Assessment and Realisation

· Portfolio Planning and Prioritisation

· Able to build relationships at all levels of an organisation

· Strong English verbal and written communication skills

We are seeking a Business Planning Manager to improve the way we plan and deliver technology outcomes to our Experian customer base, across both foundational and digital technology environments. The successful applicant will be able to understand and articulate the value that technology delivers to our clients / internally and to work with the wider technology teams to ensure that we are continually improving how we deliver and demonstrate this value. This is a management role that sits in the Experian IT Services (EITS) Business Operations area, reporting into the Director of Business Change and Optimisation. The role will work within the Experian UKI and EMEA regions and engage with EITS global teams as co-delivery partners. The successful applicant will need to:

· Work with the demand channels for the EITS UKI and EMEA organisation to implement a new and aligned model to appropriately control the workflow into EITS, effectively managing the variations in demand

· Plan and prioritise the technology portfolio of work, including maintain, enhance and strategic initiatives. This should include the development of resource management (people and financial) and associated governance processes to improve control and execution

· Apply optimisation techniques to the flow of work through EITS to drive time, quality and cost improvements

· Work with and influence peers to define, measure and imbed required changes in working practice

· Build high quality, outcome focused MI, supported by operational metrics, to expose departmental performance

Responsibilities:

· Deliver measured improvement in overall departmental performance through the application of Business Planning methodologies

· Development and control of the underlying frameworks and lean processes used to support Business Planning

· Break down the IT strategic plan into identifiable deliverables and required resources to achieve medium/long-term objectives

· Build and maintain a robust process for allocating or reserving resources

· Generate ownership and understanding among stakeholders of Critical Success Factors and key measures

· Grow confidence that EITS can deliver its goals through a robust planning methodology

· Forecast the resources required to achieve EITS’s goals and feed into departmental planning cycles

· Focus EITS efforts by analyzing actual against planned performance

· Give life to the operational execution of EITS’s strategy through multi-year road maps for successful implementation

· Develop and lead Business Planning Governance and Policies, including taking chair of the appropriate forums

· Influence and coach others to advance our ability to plan, measure and incrementally improve

#LI-SH1

Qualifications and Key Behaviours:

· Can understand and articulate business value drivers, and connect them to activities in the technology domain

· Is a thought leader, willing to challenge the norm, in order to improve outcomes

· akes a data driven approach to solving problems and assessing performance

· Is an active learner, passionate about this field of work and who keeps abreast of developments

· Bachelor’s degree (BSc) in related technology field or equivalent industry experience

· 4+ years of experience working in a Business Planning or PMO type role in technology

Knowledge/Skills:

· Deep understanding and experience of how Businesses work

· Strong understanding of Business Strategy and Operational Planning

· Background in Data Analytics and MI

· Pro-active - self-starter and self-managed

· Able to read Financial Information and understand how this drive behaviors

· Demand and Resource Management

· Strong and proven problem-solving skills in change management settings

· Excellent negotiation skills and the ability to interface with and influence internal/external senior stakeholders

· Excellent organisational & project management skills

· Proven ability to work in Agile development environments and to apply agile optimisation techniques

· Business Process Management

· Benefits Assessment and Realisation

· Portfolio Planning and Prioritisation

· Able to build relationships at all levels of an organisation

· Strong English verbal and written communication skills