• Plan, monitor, and record software licenses to ensure compliance with vendor contracts
• Work with Procurement and Accounting team members to ensure policies and procedures are followed and purchases are made, recorded and tracked correctly
• Track and ensure notice periods are met for changes and cancellations. Identify savings opportunities through software re-harvesting and license optimization
• Respond to requests from software owners, end users, managers, developers, and team members for specific IT Software Asset Management information
• Serve as a cost optimization champion with the IT organization
• Analyze and draft overviews on software in use, required licensing and support company-wide software compliance
• Investigate and analyze completeness and accuracy of the license balance, valid licensing terms and contracts, metrics, downgrade rights, multiple use rights, etc.
• Ensure the integrity of license records and deployed software records in the SAM tool
• Conduct compliance reviews to defined procedures and identify improvement areas
• Responsible for the governance and management of all aspects of the license management function throughout the software asset lifecycle
• Understanding of key contract and licensing terms e.g., audit clauses, license metrics, termination etc.
• Responsible for accuracy of SAM data, including loading of contractual metadata in tool
• Stay informed of new and updated software license models and options for key vendor products
• Keep governance and process documentations up-to-date
  #LI-SH
• Ability to work independently or as part of a team
• Highly effective oral and written communications skills
• Business acumen with organizational, analytical, and complex problem solving skills
• Intermediate to expert Excel spreadsheet knowledge
• Continuous improvement attitude; ability to seek out and implement external leading SAM practices
• Knowledge of vendor licensing terms and conditions
• Understanding of Asset Management tools and technologies (ServiceNow, SCCM, etc.)
• Ability to prioritize tasks based on criticality & meet deadlines
• Strong quantitative skills, including the ability to accumulate, organize, and assimilate large amounts of information
• Strong interpersonal and team building skills; ability to work with a diverse team and help influence/drive change across functional, regional, and business boundaries
• Experience in software licensing, software procurement, and/or other relevant fields
• Ability to work pro-actively, virtually, and face-to-face in group setting
• Ability to present, ask questions, summarize, and lead small meetings

• Plan, monitor, and record software licenses to ensure compliance with vendor contracts
• Work with Procurement and Accounting team members to ensure policies and procedures are followed and purchases are made, recorded and tracked correctly
• Track and ensure notice periods are met for changes and cancellations. Identify savings opportunities through software re-harvesting and license optimization
• Respond to requests from software owners, end users, managers, developers, and team members for specific IT Software Asset Management information
• Serve as a cost optimization champion with the IT organization
• Analyze and draft overviews on software in use, required licensing and support company-wide software compliance
• Investigate and analyze completeness and accuracy of the license balance, valid licensing terms and contracts, metrics, downgrade rights, multiple use rights, etc.
• Ensure the integrity of license records and deployed software records in the SAM tool
• Conduct compliance reviews to defined procedures and identify improvement areas
• Responsible for the governance and management of all aspects of the license management function throughout the software asset lifecycle
• Understanding of key contract and licensing terms e.g., audit clauses, license metrics, termination etc.
• Responsible for accuracy of SAM data, including loading of contractual metadata in tool
• Stay informed of new and updated software license models and options for key vendor products
• Keep governance and process documentations up-to-date
  #LI-SH
• Ability to work independently or as part of a team
• Highly effective oral and written communications skills
• Business acumen with organizational, analytical, and complex problem solving skills
• Intermediate to expert Excel spreadsheet knowledge
• Continuous improvement attitude; ability to seek out and implement external leading SAM practices
• Knowledge of vendor licensing terms and conditions
• Understanding of Asset Management tools and technologies (ServiceNow, SCCM, etc.)
• Ability to prioritize tasks based on criticality & meet deadlines
• Strong quantitative skills, including the ability to accumulate, organize, and assimilate large amounts of information
• Strong interpersonal and team building skills; ability to work with a diverse team and help influence/drive change across functional, regional, and business boundaries
• Experience in software licensing, software procurement, and/or other relevant fields
• Ability to work pro-actively, virtually, and face-to-face in group setting
• Ability to present, ask questions, summarize, and lead small meetings

Are you passionate about a career in Data ?! Want to start your career within a Data Leader, a FTSE 50, market leading organisation as a Data Quality Analyst… then please read on …

The role

Data is important. It drives the activities that impact upon everyone, every day. Want a new car? Data. Want a new house? Data. Want to be protected from fraud? Data.

Experian’s Data Office is the driver of Experian’s Data Strategy, Governance and Thought Leadership enabling continuous improvement in data literacy; ensuring process efficiency and providing the highest standards of data-insight innovation. Within Experian’s Data Office the Provisioning team are responsible for updating over 600 million pieces of consumer and commercial data each month. You will be ensuring that this data meets stringent quality criteria, is received in a timely manner and that all data is regularly updated.

Where data doesn’t meet our requirements, you will be working with a selection of over 1,000 data suppliers resolving data issues on behalf of Experian, our clients and the data subject (that’s you, me and most everyone you know).

Working with data relating to the automotive, trade credit and consumer credit industries amongst others, the Provisioning team is a diverse, dynamic place to work. You will be responsible for a part of Experian’s success as a leading Data Company.

Could this role be for you?

We are looking for someone who is comfortable building relationships at a many different levels, both internally and externally, which will involve a high degree of communication skill.

Working with data you will enjoy being involved in the analytical details involved in the day to day tasks of ensuring that data quality is as high as possible.

You’ll have a background in problem solving, specifically in providing a customer focus whilst doing so and will enjoy regular interaction with clients providing excellent service to all. You’ll need to be someone who enjoys the challenge of managing multiple different priorities and is continually challenging themselves to improve their skills.

We’re always looking for people who want to develop their careers within Experian, working with data when it first enters the business will give you a great platform for a future career in data management or generally within Experian

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done.

Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.

Are you passionate about a career in Data ?! Want to start your career within a Data Leader, a FTSE 50, market leading organisation as a Data Quality Analyst… then please read on …

The role

Data is important. It drives the activities that impact upon everyone, every day. Want a new car? Data. Want a new house? Data. Want to be protected from fraud? Data.

Experian’s Data Office is the driver of Experian’s Data Strategy, Governance and Thought Leadership enabling continuous improvement in data literacy; ensuring process efficiency and providing the highest standards of data-insight innovation. Within Experian’s Data Office the Provisioning team are responsible for updating over 600 million pieces of consumer and commercial data each month. You will be ensuring that this data meets stringent quality criteria, is received in a timely manner and that all data is regularly updated.

Where data doesn’t meet our requirements, you will be working with a selection of over 1,000 data suppliers resolving data issues on behalf of Experian, our clients and the data subject (that’s you, me and most everyone you know).

Working with data relating to the automotive, trade credit and consumer credit industries amongst others, the Provisioning team is a diverse, dynamic place to work. You will be responsible for a part of Experian’s success as a leading Data Company.

Could this role be for you?

We are looking for someone who is comfortable building relationships at a many different levels, both internally and externally, which will involve a high degree of communication skill.

Working with data you will enjoy being involved in the analytical details involved in the day to day tasks of ensuring that data quality is as high as possible.

You’ll have a background in problem solving, specifically in providing a customer focus whilst doing so and will enjoy regular interaction with clients providing excellent service to all. You’ll need to be someone who enjoys the challenge of managing multiple different priorities and is continually challenging themselves to improve their skills.

We’re always looking for people who want to develop their careers within Experian, working with data when it first enters the business will give you a great platform for a future career in data management or generally within Experian

Why choose us?

Our colleagues’ health and wellbeing is a top priority for us, that’s why our reward, benefits and wellbeing programmes are designed so you can come to work feeling your very best self. Our benefits focus on health, money and lifestyle so you can tailor your benefits to your own personal needs. Whether it’s your physical and mental wellness, getting to work or planning for the future, we have a range of flexible options to have you covered!

We are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Who are Experian?

We unlock the power of data to create opportunities for consumers, businesses and society. At life’s big moments - from buying a home or car, to sending a child to university, to growing a business exponentially by connecting it with new customers - we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish - and we’re not done.

Our 17,000 people in 37 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Could this be the role for you? Apply now to start your journey with Experian.

To learn more about our culture and what it’s really like to work here, check out our LinkedIn and social media channels using the hashtags #ExperianLife and #ExperianWay.

We require a passionate Senior Full Stack Developer for our HD Decisions business unit based in Nottingham City Centre ,with a good analytical approach, an in-depth knowledge of the software development lifecycle and proven ability to deliver enterprise level solutions.

What we do

We deliver front end and back end services to consumers to deliver eligibility services for financial products. We work with all major high street banks as well as leading online banks in collaboration with major price comparison websites to deliver an accurate eligibility for the customer

How we do it

Our decisioning services are based on a AWS cloud based SOA, where we combine micro services (REST and SOAP) to generate eligibility. Services are built in .NET Core and delivered through our CI/CD automated pipeline through Jenkins.

Duties:

• Work as part of an existing team to develop quality solutions to the required deadlines.

• Analyze current applications and infrastructure for upgrades

• Collaborate effectively to support and enhance the full project lifecycle.

• Review project proposals, evaluate alternatives, provide estimates and make recommendations.

• Support other team members’ development.

• Consulting with clients (for example, UK banks) on product integration.

Individuals will ideally be qualified to Degree, HND or HNC standard in Computer Science, Software Engineering or a related subject and can demonstrate commercial experience of developing applications using Microsoft Technologies

Required Skills:

• Experience of the full development lifecycle

• Strong communication skills with the ability to explain solutions to technical and non-technical audiences

• Ability to analyze problems and requirements.

• An understanding of the current state of the development world.

• Experience in Microsoft development technologies

-C#

-SQL Server (including T-SQL)

• Front-End development technologies

• Modern API design and implementation

• Application Lifecycle Management Tools

Desirable:

• ASP .NET MVC

• Javascript Frameworks (such as Vue.JS)

• Automated Testing Tools (e.g. nUnit, specFlow)

• Cloud (ideally AWS)

• DevOps

• Experience in client consultancy and integration of heterogeneous applications

We require a passionate Senior Full Stack Developer for our HD Decisions business unit based in Nottingham City Centre ,with a good analytical approach, an in-depth knowledge of the software development lifecycle and proven ability to deliver enterprise level solutions.

What we do

We deliver front end and back end services to consumers to deliver eligibility services for financial products. We work with all major high street banks as well as leading online banks in collaboration with major price comparison websites to deliver an accurate eligibility for the customer

How we do it

Our decisioning services are based on a AWS cloud based SOA, where we combine micro services (REST and SOAP) to generate eligibility. Services are built in .NET Core and delivered through our CI/CD automated pipeline through Jenkins.

Duties:

• Work as part of an existing team to develop quality solutions to the required deadlines.

• Analyze current applications and infrastructure for upgrades

• Collaborate effectively to support and enhance the full project lifecycle.

• Review project proposals, evaluate alternatives, provide estimates and make recommendations.

• Support other team members’ development.

• Consulting with clients (for example, UK banks) on product integration.

Individuals will ideally be qualified to Degree, HND or HNC standard in Computer Science, Software Engineering or a related subject and can demonstrate commercial experience of developing applications using Microsoft Technologies

Required Skills:

• Experience of the full development lifecycle

• Strong communication skills with the ability to explain solutions to technical and non-technical audiences

• Ability to analyze problems and requirements.

• An understanding of the current state of the development world.

• Experience in Microsoft development technologies

-C#

-SQL Server (including T-SQL)

• Front-End development technologies

• Modern API design and implementation

• Application Lifecycle Management Tools

Desirable:

• ASP .NET MVC

• Javascript Frameworks (such as Vue.JS)

• Automated Testing Tools (e.g. nUnit, specFlow)

• Cloud (ideally AWS)

• DevOps

• Experience in client consultancy and integration of heterogeneous applications

Experian Consumer Services (ECS) is the team behind your Experian Free Credit Score and the advanced CreditExpert product. The ECS Technology team work as part of an Agile business that has been through a complete technical and organisational transformation.

Now working as part of cross functional delivery teams that include Product Owners, Developers, Designers and Quality Assurance specialists amongst others, we are deploying new versions of our applications multiple times per day. We’re using modern technologies such as React.js and more than 100 microservices that combine to form a cloud native platform we are proud of, and that our customers love.

We’re a growing team, and we need more people who can help us build exciting journeys and features for our customers, whilst also helping us keep this as a great place to work. We hope you might be the one!

We’re looking for a Full Stack Developer. Full Stack means different things to different people, but at ECS Technology we mean that you’ll understand how to build for the web using HTML, CSS and JavaScript, that you’re comfortable writing backend code in either C#, but that most importantly you are excited to try new technologies and different ways of working.

We are an equal opportunity employer and we value diversity in all our teams. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status - we work hard to make sure that you will feel at home here whatever your background.

Some of our developers have Computer Science, Mathematics or other technical degrees. If you have this that’s excellent, but don’t worry if you don’t. What we really value is that you have demonstrated an ability to produce real working products on the web, and you have a good grasp of the technologies that you’ve used.

You will need good knowledge of at least:

•C# and .NET Core

•HTML, CSS, and building for both desktop and mobile browsers.

•JavaScript

•REST APIs

We use these following technologies to build our products. These are not mandatory, but we’d expect you to be knowledgeable about one or two of these:

•Node.js

•React.js or Vue.js

•Development and CI/CD tools such as Git, Jenkins and Travis

•AWS

•Docker

•Splunk

You’d be joining an Agile delivery team who use Scrum and would be part of an organisation that works using the Scaled Agile Framework (SAFe). You’ll find it easiest to understand the way we work if you’ve worked using Agile delivery methods in the past, but it’s not mandatory.

Does this sound like you? Interested in finding out more? You should apply - we’d love to talk to you! #

Experian Consumer Services (ECS) is the team behind your Experian Free Credit Score and the advanced CreditExpert product. The ECS Technology team work as part of an Agile business that has been through a complete technical and organisational transformation.

Now working as part of cross functional delivery teams that include Product Owners, Developers, Designers and Quality Assurance specialists amongst others, we are deploying new versions of our applications multiple times per day. We’re using modern technologies such as React.js and more than 100 microservices that combine to form a cloud native platform we are proud of, and that our customers love.

We’re a growing team, and we need more people who can help us build exciting journeys and features for our customers, whilst also helping us keep this as a great place to work. We hope you might be the one!

We’re looking for a Full Stack Developer. Full Stack means different things to different people, but at ECS Technology we mean that you’ll understand how to build for the web using HTML, CSS and JavaScript, that you’re comfortable writing backend code in either C#, but that most importantly you are excited to try new technologies and different ways of working.

We are an equal opportunity employer and we value diversity in all our teams. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status - we work hard to make sure that you will feel at home here whatever your background.

Some of our developers have Computer Science, Mathematics or other technical degrees. If you have this that’s excellent, but don’t worry if you don’t. What we really value is that you have demonstrated an ability to produce real working products on the web, and you have a good grasp of the technologies that you’ve used.

You will need good knowledge of at least:

•C# and .NET Core

•HTML, CSS, and building for both desktop and mobile browsers.

•JavaScript

•REST APIs

We use these following technologies to build our products. These are not mandatory, but we’d expect you to be knowledgeable about one or two of these:

•Node.js

•React.js or Vue.js

•Development and CI/CD tools such as Git, Jenkins and Travis

•AWS

•Docker

•Splunk

You’d be joining an Agile delivery team who use Scrum and would be part of an organisation that works using the Scaled Agile Framework (SAFe). You’ll find it easiest to understand the way we work if you’ve worked using Agile delivery methods in the past, but it’s not mandatory.

Does this sound like you? Interested in finding out more? You should apply - we’d love to talk to you! #

Swanstaff Recruitment is an award winning agency working on behalf of its prestigious client in IT solutions service sector who is currently looking for an experienced IT Service Desk Dispatcher. The role is full time, permanent and offering an excellent salary package.

The Role:

Reporting to the Service Delivery Manager, you are an integral member of the Service Desk, responsible for maximising utilisation of Service Desk engineers and ticket flow. Ticket flow is defined by the Service Desk processes and measured by SLA compliance, mean time to resolution ('MTTR'), customer satisfaction and your key performance indicators ('KPI').

Your key responsibilities are listed below, however, other tasks may be requested by the Service Delivery Manager:

• Review of tickets in 'Triage' and assigning them as per Service Desk process.
• Coordination of all service desk engineers to ensure maximum utilisation, using To-Dos, Service Calls and the Dispatch Calendar in Autotask.
• Manage client and internal stakeholder expectations.
• Assist the Service Delivery Manager in driving a customer-centric culture throughout the service desk.
• Communication with customers as required, keeping them informed of incident progress.
• Continually drive SLA compliance and low mean time to resolution ('MTTR') throughout the Service Desk.
• Police compliance with the Service Desk ticket flow processes, including swift escalation of tickets.
• Perform quality assurance of tickets ensuring Service Desk standards are being met.
• Participate in morning stand-ups with the Service Desk team providing key messaging, listening to any feedback and highlighting tickets that reporting has flagged as requiring attention.
• Responsible for training engineers on the usage of Autotask, in accordance with defined processes.
• With the role forming part of the Service Desk leadership, set a fantastic example to all of the Service Desk team, with emphasis on company's vision and values.
• Assist the Service Delivery Manager where required.

Skills:

• Basic computer and operating system knowledge.
• Excellent verbal and written communication skills with client and with engineers.
• Excellent customer service skills.
• Highly organised and pro-active, with the ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organisation's key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Self-motivated with the ability to work in a fast moving environment.
• Data analysis and reporting.
• Ability to supervise a team and delegate to achieve the best overall outcome for the department

Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment.

Apply now or call Tom Kurczab in our Dartford branch!

Looking for a tool to help you with your job search?
Download the Swanstaff APP now for all our latest vacancies, career advice and more!

EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company.

Swanstaff Recruitment is an award winning agency working on behalf of its prestigious client in IT solutions service sector who is currently looking for an experienced IT Service Desk Dispatcher. The role is full time, permanent and offering an excellent salary package.

The Role:

Reporting to the Service Delivery Manager, you are an integral member of the Service Desk, responsible for maximising utilisation of Service Desk engineers and ticket flow. Ticket flow is defined by the Service Desk processes and measured by SLA compliance, mean time to resolution ('MTTR'), customer satisfaction and your key performance indicators ('KPI').

Your key responsibilities are listed below, however, other tasks may be requested by the Service Delivery Manager:

• Review of tickets in 'Triage' and assigning them as per Service Desk process.
• Coordination of all service desk engineers to ensure maximum utilisation, using To-Dos, Service Calls and the Dispatch Calendar in Autotask.
• Manage client and internal stakeholder expectations.
• Assist the Service Delivery Manager in driving a customer-centric culture throughout the service desk.
• Communication with customers as required, keeping them informed of incident progress.
• Continually drive SLA compliance and low mean time to resolution ('MTTR') throughout the Service Desk.
• Police compliance with the Service Desk ticket flow processes, including swift escalation of tickets.
• Perform quality assurance of tickets ensuring Service Desk standards are being met.
• Participate in morning stand-ups with the Service Desk team providing key messaging, listening to any feedback and highlighting tickets that reporting has flagged as requiring attention.
• Responsible for training engineers on the usage of Autotask, in accordance with defined processes.
• With the role forming part of the Service Desk leadership, set a fantastic example to all of the Service Desk team, with emphasis on company's vision and values.
• Assist the Service Delivery Manager where required.

Skills:

• Basic computer and operating system knowledge.
• Excellent verbal and written communication skills with client and with engineers.
• Excellent customer service skills.
• Highly organised and pro-active, with the ability to multi-task and adapt to changes quickly.
• Technical awareness: ability to match resources to technical issues appropriately.
• Service awareness of all organisation's key services for which support is being provided.
• Understanding of support tools, techniques, and how technology is used to provide services.
• Self-motivated with the ability to work in a fast moving environment.
• Data analysis and reporting.
• Ability to supervise a team and delegate to achieve the best overall outcome for the department

Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment.

Apply now or call Tom Kurczab in our Dartford branch!

Looking for a tool to help you with your job search?
Download the Swanstaff APP now for all our latest vacancies, career advice and more!

EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company.