End Date
Monday 23 March 2020
Salary Range
£18,234 - £20,260
We support agile working – click here for more information on agile working options.
Agile Working Options
Flexible / Variable Hours
Job Description Summary
At Lloyds Banking Group, we have a clear purpose; to help Britain prosper and to become the best bank for our customers. What we do makes a genuine difference to families, businesses and communities.
What we’re looking for:
You’ll be down to earth and engaging, taking time to get to know your customers, so that you can consistently deliver an excellent customer experience. With a friendly demeanour and the ability to build relationships, you’ll thrive in understanding our customers’ circumstances and identifying how we can best help them in fulfilling their mortgage needs. No finance or banking experience is necessary as training and support will be offered.
Job Description
Customer Service Advisor – Mortgages
Location: Belfast
Salary £18,234
Shift Pattern:
Business operating hours
08:00-00:00 (depending on site and product opening hours) Belfast
No. of days scheduled
Maximum of 5 out of 7 (over a Mon-Sun weekly period)
Weekend working
Maximum of 8 weekend days over an 8 week period
Shift span
Minimum of 4 hours and maximum of 10 working hours per day.
Minimum of 30 hours and maximum of 40 hours per week
Start/finish times
Shift start or end time can be moved from base pattern to best suit
Customer need (e.g. a 12:00-20:00 shift can be moved to a 09:00-17:00 shift).
Notice period
8 weeks’ notice of confirmed shift pattern
Closing date: 23rd March
At Lloyds Banking Group, we help Britain’s people, businesses and communities prosper. Our goal is to become the best bank for customers - and you’ll help us to achieve it.
We’re currently looking for Customer Service Advisors – Mortgages to join our contact centre team.
You’ll be down to earth and engaging, taking time to get to know your customers, so that you can consistently deliver an excellent customer experience. With a friendly demeanour and the ability to build relationships, you’ll thrive in understanding our customers’ circumstances and identifying how we can best help them in fulfilling their mortgage needs. No finance or banking experience is necessary as training and support will be offered.
What you’ll be doing
In Remote Mortgages we nurture our customers through their Mortgage and Protection journey. Our Mortgage Relationship team is key to this, building relationships with our customers at the start of their journey, maintaining contact and referring our customers to Mortgage Advisors at the right time.
Day to Day you will be:
•A trained home buying expert, providing knowledge on our products and processes both internally and externally to support our customers through their journey
•Ensuring customers are fully prepared to proceed with their Mortgage and Protection journey
•Structuring your day to deliver an outstanding customer experience, efficiently and effectively handling all queries
•Working with and motivating colleagues to make life easy for our customers and always acting in line with the Group Values and Behaviours
•Taking the time to build strong, lasting relationships with your colleagues, embracing coaching and seeking feedback to support the delivery of your objectives
•Developing new skills across a variety of computer-based bank systems, to support the delivery of positive customer outcomes
•Use your judgement and available tools to identify and support customers in vulnerable circumstances
What you’ll need
Crucially, you’re a team player. You’ll need to be able to put yourself in the customers shoes and work together with them. You’ll always deliver on your promises – and you’ll do everything you can to go above and beyond.
You’re someone who focuses on what matters. And your personal responsibilities are a matter of pride for you.
Minimum requirements:
As a dedicated member of our team, you'll work various hours, and because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. So if you want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.
If you take pride in building great customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.
The Rewards
In return for your commitment, you’ll of course receive your salary as well as enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:
- 22 days holiday + 8 days for Bank Holiday
- Annual performance bonus
- The ability to replace some benefits with cash
- Option to save money with exclusive high street discounts
- Private medical benefits
- Discounts on great financial products such as mortgages, loans and insurance
- Generous contributory pension scheme
- Share-save and incentive plans
- Support for your total wellbeing: body, mind, finance and work
You’ll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve.
To find out more and apply click the Apply button.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.
We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.