End Date

Tuesday 10 March 2020

Salary Range

£18,414 - £20,460

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Corporate Customer Service is responsible for the service delivery to our Corporate customer base. The customers are segmented into; Outsourced, Managed and Essential.
Outsourced – the customer has outsourced their fleet related services to Lex Autolease. We are an extension of their business and administer the fleet policy on the customer’s behalf. The customer service team will have direct liaison with the driver base.
Managed – the customer will usually have a Fleet Manager who administers the fleet. The customer service team will work closely with the Fleet Manager and support in the delivery of the fleet policy. The customer service team will liaise with the Fleet Manager and in some cases the driver base.
Essential – the customer manages their fleet and the customer service team respond based on customer request. In the essential space the customer wants best value on vehicle quotations.
Responsible for providing customer service support in the Managed segment you will provide excellent customer service over the telephone and via email. Each account offers different challenges and opportunities meaning that the work is varied and there is a heavy focus on building effective relationships across the business. There is a clear colleague-led development programme available and you will be supported with ongoing training by your Team Manager and colleagues.

Job Description

• Possess the skills and capability to resolve routine enquiries across a multitude of communication channels (i.e. Email/web/telephone)
• Effectively prioritise daily workloads across varying tasks. These include collection of vehicles, customer data management, transacting early termination requests and managing in life vehicle queries.
• Confident speaking to customers on the phone to resolve their query at first touch resolution (where possible).
• Understand the different functional areas of Lex Autolease and develop relationships with key operational areas.
• To process customer bespoke requests, reports and off-system processes.
• Hold knowledge of system reporting and how these are produced both on the in house system as well as the self-serve functionality on the Lex Autolease portal.
• Support customers with any challenges faced when producing reports via the self-serve functionality.
• Operate core and internet systems.
• Meet customer service standards and targets as set; ensuring customer satisfaction levels are maintained.
• To participate in the overall achievement of Customer Satisfaction targets.
• To comply with regulatory and legislative requirements including TCF principles.

To promote the fair treatment of customers in decisions and actions undertaken.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Tuesday 10 March 2020

Salary Range

£18,414 - £20,460

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Corporate Customer Service is responsible for the service delivery to our Corporate customer base. The customers are segmented into; Outsourced, Managed and Essential.
Outsourced – the customer has outsourced their fleet related services to Lex Autolease. We are an extension of their business and administer the fleet policy on the customer’s behalf. The customer service team will have direct liaison with the driver base.
Managed – the customer will usually have a Fleet Manager who administers the fleet. The customer service team will work closely with the Fleet Manager and support in the delivery of the fleet policy. The customer service team will liaise with the Fleet Manager and in some cases the driver base.
Essential – the customer manages their fleet and the customer service team respond based on customer request. In the essential space the customer wants best value on vehicle quotations.
Responsible for providing customer service support in the Managed segment you will provide excellent customer service over the telephone and via email. Each account offers different challenges and opportunities meaning that the work is varied and there is a heavy focus on building effective relationships across the business. There is a clear colleague-led development programme available and you will be supported with ongoing training by your Team Manager and colleagues.

Job Description

• Possess the skills and capability to resolve routine enquiries across a multitude of communication channels (i.e. Email/web/telephone)
• Effectively prioritise daily workloads across varying tasks. These include collection of vehicles, customer data management, transacting early termination requests and managing in life vehicle queries.
• Confident speaking to customers on the phone to resolve their query at first touch resolution (where possible).
• Understand the different functional areas of Lex Autolease and develop relationships with key operational areas.
• To process customer bespoke requests, reports and off-system processes.
• Hold knowledge of system reporting and how these are produced both on the in house system as well as the self-serve functionality on the Lex Autolease portal.
• Support customers with any challenges faced when producing reports via the self-serve functionality.
• Operate core and internet systems.
• Meet customer service standards and targets as set; ensuring customer satisfaction levels are maintained.
• To participate in the overall achievement of Customer Satisfaction targets.
• To comply with regulatory and legislative requirements including TCF principles.

To promote the fair treatment of customers in decisions and actions undertaken.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Thursday 12 March 2020

Salary Range

£38,934 - £43,260

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

In Group Property we’re using data and insights to drive our decision making and support our strategy. We’re building a team who can help understand our data, generating insights and actions that drive future strategy. The successful candidate will fulfil the role of Data Insights Analyst within the Business & Investment Management function, leveraging Power BI to help drive the function towards the achievement of their key objectives, namely:

Develop our insights capability, bringing together internal and third party data to better understand our business
Leverage the power of data to make better informed decisions about investment, risk, performance and suppliers

Interprets complex data and manages the efficient and effective production of high quality information, analysis and research, anticipating stakeholder needs.

Job Description

In Group Property we’re using data and insights to drive our decision making and support our strategy. We’re building a team who can help understand our data, generating insights and actions that drive future strategy

Join us as a Strategic Insights Analyst within Business & Investment Management where you’ll interpret complex data and manage the efficient and effective production of high quality information, analysis and research

What would you get involved with?

You’ll develop our insights capability, bringing together internal and third party data to better understand our business

You’ll leverage the power of data to make better informed decisions about investment, risk, performance and suppliers

Other responsibilities include:

•Design Reporting Dashboards: Work with the Data Insights Lead to design and create reporting dashboards, delivering the insight which underpin the Group Property strategy

•Build Key Metrics: Build the key reporting metrics which have been defined by the Group Property business and Data Insights Lead

•Interpretation of Data: Identify patterns and trends within data sets to unlock opportunities for optimising the Group’s estate. Create forecasts based on existing data controlling for external factors

•Compile Reports: Prepare information for structured and ad-hoc reporting as required

•Define Metrics: Develop an understanding of Group Property’s strategic direction and help to define key metrics that are pertinent to Group Property objectives, such as improving the utilisation of buildings

•Stakeholder Management: Collaborate with the wider team and business stakeholders

•Management of Risks and Dependencies: Identify risks associated with data quality or reporting and highlight these, calling out assumptions and dependencies as necessary.

•Data Capability Maintenance: Maintaining the security, backup & recovery planning, authentication, capacity planning, performance monitoring and troubleshooting of Group Property’s data capability

•Data Profiling / QA: Provide assurance by conducting quality checks on data coming in to the team

What skills and experience can you bring to the role?

To be considered it is essential that you can bring;

• Demonstrable experience of using Power BI to develop reporting capabilities in a commercial environment
• Proven experience of insight generation, and leading the delivery of report design and build
• Knowledge of data and reporting platforms including data ingestion, storage and reporting capabilities
• Strong analytical capability, able to present concepts and evolve ideas through to designs and implementation
• Experience of working in a team of Visual Analytics developers, who will design and build reports and maintain the reports built
• Experience of analytical toolsets including SQL, SSIS and data mart / ETL technologies

It would also be advantageous if you;

• Have the ability to articulate complex information at all levels
• Are a strong creative and conceptual thinker
• Proficient in MS Office

And in return...

It is a very exciting time to join LBG. Together we'll continue our market leading, ground breaking transformation and you'll help us realise the Group's vision to become the Best Bank for Customers. Here, you'll grow as a person and develop your career.

As well as a competitive salary, you’ll receive:

• Discretionary Performance Share Award
• Generous pension contribution
• A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary)
• Private health cover
• Share schemes
• 30 days holiday plus bank holidays

In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.

We've gained industry recognition including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.

So if you have the skills we’re seeking and you’re looking for your next step, we’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Thursday 12 March 2020

Salary Range

£38,934 - £43,260

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

In Group Property we’re using data and insights to drive our decision making and support our strategy. We’re building a team who can help understand our data, generating insights and actions that drive future strategy. The successful candidate will fulfil the role of Data Insights Analyst within the Business & Investment Management function, leveraging Power BI to help drive the function towards the achievement of their key objectives, namely:

Develop our insights capability, bringing together internal and third party data to better understand our business
Leverage the power of data to make better informed decisions about investment, risk, performance and suppliers

Interprets complex data and manages the efficient and effective production of high quality information, analysis and research, anticipating stakeholder needs.

Job Description

In Group Property we’re using data and insights to drive our decision making and support our strategy. We’re building a team who can help understand our data, generating insights and actions that drive future strategy

Join us as a Strategic Insights Analyst within Business & Investment Management where you’ll interpret complex data and manage the efficient and effective production of high quality information, analysis and research

What would you get involved with?

You’ll develop our insights capability, bringing together internal and third party data to better understand our business

You’ll leverage the power of data to make better informed decisions about investment, risk, performance and suppliers

Other responsibilities include:

•Design Reporting Dashboards: Work with the Data Insights Lead to design and create reporting dashboards, delivering the insight which underpin the Group Property strategy

•Build Key Metrics: Build the key reporting metrics which have been defined by the Group Property business and Data Insights Lead

•Interpretation of Data: Identify patterns and trends within data sets to unlock opportunities for optimising the Group’s estate. Create forecasts based on existing data controlling for external factors

•Compile Reports: Prepare information for structured and ad-hoc reporting as required

•Define Metrics: Develop an understanding of Group Property’s strategic direction and help to define key metrics that are pertinent to Group Property objectives, such as improving the utilisation of buildings

•Stakeholder Management: Collaborate with the wider team and business stakeholders

•Management of Risks and Dependencies: Identify risks associated with data quality or reporting and highlight these, calling out assumptions and dependencies as necessary.

•Data Capability Maintenance: Maintaining the security, backup & recovery planning, authentication, capacity planning, performance monitoring and troubleshooting of Group Property’s data capability

•Data Profiling / QA: Provide assurance by conducting quality checks on data coming in to the team

What skills and experience can you bring to the role?

To be considered it is essential that you can bring;

• Demonstrable experience of using Power BI to develop reporting capabilities in a commercial environment
• Proven experience of insight generation, and leading the delivery of report design and build
• Knowledge of data and reporting platforms including data ingestion, storage and reporting capabilities
• Strong analytical capability, able to present concepts and evolve ideas through to designs and implementation
• Experience of working in a team of Visual Analytics developers, who will design and build reports and maintain the reports built
• Experience of analytical toolsets including SQL, SSIS and data mart / ETL technologies

It would also be advantageous if you;

• Have the ability to articulate complex information at all levels
• Are a strong creative and conceptual thinker
• Proficient in MS Office

And in return...

It is a very exciting time to join LBG. Together we'll continue our market leading, ground breaking transformation and you'll help us realise the Group's vision to become the Best Bank for Customers. Here, you'll grow as a person and develop your career.

As well as a competitive salary, you’ll receive:

• Discretionary Performance Share Award
• Generous pension contribution
• A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary)
• Private health cover
• Share schemes
• 30 days holiday plus bank holidays

In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We're an equal opportunity employer and deeply value diversity within our organisation.

We've gained industry recognition including Stonewall Top 100 Employer, Top 30 Employer for Working Families, Gold Standard 2014 from the Business Disability Forum and Top 50 Employer for Women.

So if you have the skills we’re seeking and you’re looking for your next step, we’d love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Tuesday 17 March 2020

Salary Range

£17,510 - £18,050

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

What we’re looking for:
A warm and friendly, customer-focused Halifax Branch Support Adviser. No finance or banking experience is needed as training and support will be given.

Job Description

The role

As the welcoming face of the Halifax brand in our branches you’ll be down to earth and approachable, taking time to get to know your customers to help them achieve their financial goals, or find ways to give their money a boost. Our people are upbeat and passionate about delivering an excellent customer experience.

By being straightforward and speaking to customers on their level you’ll take ownership of their queries and get them sorted without fuss. You’ll help spot chances to create banking more simple for customers and help them try our latest technology.

Whether you’re greeting customers to help resolve an enquiry regarding a bill or statement, serving them at the counter or working in any other area of the branch, you’ll make the most of your talent – dealing with people and making it an extra special experience for everyone.

The hours

You'll be employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times between 10:30 and 15:30, as well as during holiday periods.

Because customers visit several branches, you'll be available able to work flexibly and be part of the dedicated teams across different branches in the local area, and are available every Saturday. Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. We have award winning flexible working which allows you to have a real work life balance. So if you're completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.

If you take pride in building excellent customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

The reward

We're totally committed to investing in you. Right from the beginning, we’ll give you excellent training and all the support you need. You'll join us full time for the first three weeks for a paid induction training course, giving you the support and confidence to carry out the role.

You'll have an overall reward package which offers flexibility and choice. It lets you choose the benefits that suit you and your individual needs, including additional cash, retail discount vouchers and the opportunity to buy or sell annual leave.

We advertise our full-time salary which is pro-rata for reduced hours working. Please note if we receive a large volume of applications, we may close the role earlier, so don’t delay in submitting your application.

About us

As part of Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive environment where all our colleagues can be themselves and succeed on merit, so whether this is your first role out of college, a career change or an opportunity to earn some additional money following retirement we encourage applications from everyone.

We have appeared in The Times Top 50 employers for women consecutively for the past eight years. We were named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to build inclusive workplaces.

We recognise that Inclusion and Diversity in the workplace brings about diversity of thought and leads to better and sounder business decisions and practices.

Join us and become part of an inclusive, values-led culture, passionate about making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Tuesday 17 March 2020

Salary Range

£17,510 - £18,050

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

What we’re looking for:
A warm and friendly, customer-focused Halifax Branch Support Adviser. No finance or banking experience is needed as training and support will be given.

Job Description

The role

As the welcoming face of the Halifax brand in our branches you’ll be down to earth and approachable, taking time to get to know your customers to help them achieve their financial goals, or find ways to give their money a boost. Our people are upbeat and passionate about delivering an excellent customer experience.

By being straightforward and speaking to customers on their level you’ll take ownership of their queries and get them sorted without fuss. You’ll help spot chances to create banking more simple for customers and help them try our latest technology.

Whether you’re greeting customers to help resolve an enquiry regarding a bill or statement, serving them at the counter or working in any other area of the branch, you’ll make the most of your talent – dealing with people and making it an extra special experience for everyone.

The hours

You'll be employed on a 12-month, fixed-term contract, working 15 hours a month, with the possibility of working up to an extra 40 hours. You'll work various hours which will typically cover our customers peak demand times between 10:30 and 15:30, as well as during holiday periods.

Because customers visit several branches, you'll be available able to work flexibly and be part of the dedicated teams across different branches in the local area, and are available every Saturday. Because we value your flexibility, we'll do our best to facilitate working hours that are suitable to both you and the business. We have award winning flexible working which allows you to have a real work life balance. So if you're completing a project for your college studies, want a role that gives you the time to pursue other interests, or enjoy spending time with your family, grandchildren or friends – you could find the working pattern that suits you.

If you take pride in building excellent customer relationships and are committed to helping your team be one of the best, this could be just the start of your career with us.

The reward

We're totally committed to investing in you. Right from the beginning, we’ll give you excellent training and all the support you need. You'll join us full time for the first three weeks for a paid induction training course, giving you the support and confidence to carry out the role.

You'll have an overall reward package which offers flexibility and choice. It lets you choose the benefits that suit you and your individual needs, including additional cash, retail discount vouchers and the opportunity to buy or sell annual leave.

We advertise our full-time salary which is pro-rata for reduced hours working. Please note if we receive a large volume of applications, we may close the role earlier, so don’t delay in submitting your application.

About us

As part of Lloyds Banking Group we are committed to building a workforce which reflects the diversity of the customers and communities we serve, and to creating an inclusive environment where all our colleagues can be themselves and succeed on merit, so whether this is your first role out of college, a career change or an opportunity to earn some additional money following retirement we encourage applications from everyone.

We have appeared in The Times Top 50 employers for women consecutively for the past eight years. We were named Top Financial Employer and seventh overall in the 2019 Stonewall Top 100 employers list, which celebrates the pioneering efforts of leading organisations to build inclusive workplaces.

We recognise that Inclusion and Diversity in the workplace brings about diversity of thought and leads to better and sounder business decisions and practices.

Join us and become part of an inclusive, values-led culture, passionate about making a difference. Whatever your aspiration, you can expect excellent benefits, personal development and a career that’s enriching and full of opportunity.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.