1st Line Support

Location: Gateshead

Salary: £18,000 - £25,000 (Dependent on experience) 

Benefits: Training/ Bonus/ Progression 

There is 2 brand new opportunities for strong 1st Line Support Engineers to join a thriving MSP in Gateshead.

This company’s ethos is to exceed their client’s expectations by providing excellent service through technical expertise. This company focus on having a personable side to their technical solutions, making sure they provide personal touches and high quality service.

You will not only be integrated into a highly technical team, but a community that will support you in industry qualifications and on the job training! Day to day you will be getting involved with supporting a wide range of IT and different customers (both large and small). You will be involved with IT projects and the management, upkeep and enhancement of internal company systems

Experience required:

• Strong experience in a 1st line Support environment (1 year+)
• Experience working with Remote Access support
• Windows Server Experience
• Active Directory Knowledge
• Ticketing System
• Ability to escalate effectively
• Exposure to Office 365
• Excellent customer service

Experience in an MSP or similar environment is desirable. You must be a team player who loves to learn and share information!

To be considered please submit your CV to ASAP.

1st Line Support

Location: Gateshead

Salary: £18,000 - £25,000 (Dependent on experience) 

Benefits: Training/ Bonus/ Progression 

There is 2 brand new opportunities for strong 1st Line Support Engineers to join a thriving MSP in Gateshead.

This company’s ethos is to exceed their client’s expectations by providing excellent service through technical expertise. This company focus on having a personable side to their technical solutions, making sure they provide personal touches and high quality service.

You will not only be integrated into a highly technical team, but a community that will support you in industry qualifications and on the job training! Day to day you will be getting involved with supporting a wide range of IT and different customers (both large and small). You will be involved with IT projects and the management, upkeep and enhancement of internal company systems

Experience required:

• Strong experience in a 1st line Support environment (1 year+)
• Experience working with Remote Access support
• Windows Server Experience
• Active Directory Knowledge
• Ticketing System
• Ability to escalate effectively
• Exposure to Office 365
• Excellent customer service

Experience in an MSP or similar environment is desirable. You must be a team player who loves to learn and share information!

To be considered please submit your CV to ASAP.

Are you bored in your current role and looking to work for a fast-growing company with brand new and modern offices?

Do you want a new and challenging career working for a professional, sociable and well-paid organisation?

If you have a proven background in delivering outstanding customer service whilst dealing with complaints and queries, then this could be the role for you.

I am currently working with a well-known telecoms comnpany; they are recruiting for a 1st Line Support Agent to join their team.

The Role
The purpose of this role is to provide first line helpdesk support to clients and customers, assisting them with hardware and software problems via email and phone.

The salary for the role is £17,000 - £22,00 depending on experience.

Key Responsibilities;
* Answering incoming calls from customers
* Handling complaints and complex queries
* Escalating issues
* Updating the CRM systems
* To diagnose, log action and follow through to resolution all faults
* Update your line manager on any outstanding faults
* Working to SLA's
* Log tickets

The ideal candidate will have the follow skills or experience;
* Previous helpdesk experience (not essential)
* Customer service focussed with an excellent telephone manner.
* A demonstrable ability to follow process and build a reassuring rapport with customers.
*The ability to remain calm and composed when dealing with a difficult customers to establish confidence whilst an issue is resolved.
* To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
*Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.

What's in it for you:

In return for your hard work, this company offer training and development opportunities, flexible holidays and a wide range of fantastic benefits such as:
- Brand new purpose built offices
- Regular company team social events including a summer & Christmas party
- Pension scheme
- Perkbox
- Trips abroad
- Days/afternoons out
- Free tea & coffee in the office / Subsidised canteen

f this role sounds perfect and you would like to know more information, please call Selica at Pier Recruitment or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

Are you bored in your current role and looking to work for a fast-growing company with brand new and modern offices?

Do you want a new and challenging career working for a professional, sociable and well-paid organisation?

If you have a proven background in delivering outstanding customer service whilst dealing with complaints and queries, then this could be the role for you.

I am currently working with a well-known telecoms comnpany; they are recruiting for a 1st Line Support Agent to join their team.

The Role
The purpose of this role is to provide first line helpdesk support to clients and customers, assisting them with hardware and software problems via email and phone.

The salary for the role is £17,000 - £22,00 depending on experience.

Key Responsibilities;
* Answering incoming calls from customers
* Handling complaints and complex queries
* Escalating issues
* Updating the CRM systems
* To diagnose, log action and follow through to resolution all faults
* Update your line manager on any outstanding faults
* Working to SLA's
* Log tickets

The ideal candidate will have the follow skills or experience;
* Previous helpdesk experience (not essential)
* Customer service focussed with an excellent telephone manner.
* A demonstrable ability to follow process and build a reassuring rapport with customers.
*The ability to remain calm and composed when dealing with a difficult customers to establish confidence whilst an issue is resolved.
* To quickly gather the right information from the customer, analyse the issue and take appropriate and timely action.
*Target focussed, and able to keep on top of all tasks and escalations whilst assuring excellent customer service at all times.

What's in it for you:

In return for your hard work, this company offer training and development opportunities, flexible holidays and a wide range of fantastic benefits such as:
- Brand new purpose built offices
- Regular company team social events including a summer & Christmas party
- Pension scheme
- Perkbox
- Trips abroad
- Days/afternoons out
- Free tea & coffee in the office / Subsidised canteen

f this role sounds perfect and you would like to know more information, please call Selica at Pier Recruitment or apply today!

Pier Recruitment does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Pier Recruitment acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

If your application is successful a consultant will be in contact with you within the next 2 working days. If you do not hear within 7 days please call the office as we always wish to provide 100% customer service.

Junior Software Tester- Chester

Manual Software Testing / JIRA / SQL

Amazing opportunity for a Junior Tester to join a household name company!

• Based just outside of Chester, with free onsite parking
• Great training and progression opportunities!
• Competitive starting salary, up to £22k, 25 days holiday, discounts, onsite restaurant, and much more!
• To apply please call or email

Sourced by @TechCareers_NW - your 24/7 twitter feed of latest IT vacancies across the North and Yorkshire

WHO ARE WE?

We're a thriving retailer with a head office just outside of Chester. Due to our ongoing growth, and success, We are looking for an ambitious individual with an interest, and with testing experience, to join the dynamic team.

If this sounds like the kind of place in which you would thrive, then apply today!

WHAT WILL YOU BE DOING?

This role is suited to a tester with 6 months to a years' experience, who is keen to learn more about functional, web and UAT Testing. We need someone who is truly passionate about progressing their career, someone who learns in their own time, and lives and breathe technology!

You will be working alongside experienced individuals carrying out both manual and Automation testing across our bespoke software systems, this is a key role in our SDLC and a great chance for you to join one of the top employers in the area.

WE NEED YOU TO HAVE….

• 6 months to a year's software testing experience
• Knowledge of JIRA and SQL

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am to 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Gabbibility or connect with me on LinkedIn, just search Gabbi Trotter in Google! I look forward to hearing from you.

KEY SKILLS

Software Testing

Junior Software Tester- Chester

Manual Software Testing / JIRA / SQL

Amazing opportunity for a Junior Tester to join a household name company!

• Based just outside of Chester, with free onsite parking
• Great training and progression opportunities!
• Competitive starting salary, up to £22k, 25 days holiday, discounts, onsite restaurant, and much more!
• To apply please call or email

Sourced by @TechCareers_NW - your 24/7 twitter feed of latest IT vacancies across the North and Yorkshire

WHO ARE WE?

We're a thriving retailer with a head office just outside of Chester. Due to our ongoing growth, and success, We are looking for an ambitious individual with an interest, and with testing experience, to join the dynamic team.

If this sounds like the kind of place in which you would thrive, then apply today!

WHAT WILL YOU BE DOING?

This role is suited to a tester with 6 months to a years' experience, who is keen to learn more about functional, web and UAT Testing. We need someone who is truly passionate about progressing their career, someone who learns in their own time, and lives and breathe technology!

You will be working alongside experienced individuals carrying out both manual and Automation testing across our bespoke software systems, this is a key role in our SDLC and a great chance for you to join one of the top employers in the area.

WE NEED YOU TO HAVE….

• 6 months to a year's software testing experience
• Knowledge of JIRA and SQL

TO BE CONSIDERED…

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am to 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Gabbibility or connect with me on LinkedIn, just search Gabbi Trotter in Google! I look forward to hearing from you.

KEY SKILLS

Software Testing

 CLIENT SUPPORT EXECUTIVE

 £18,000 - £22,000

My client is market-leading provider of stock market analysis software used by people to manage their own investments, their product has been voted the UK’s Best Investment Software for 18 years running, and the new role will support subscribers and maintain the knowledge base.

Responsibilities will include:

• Providing training to professional clients face-to-face or via remote access. Some travel in the UK will be required.

• Providing telephone and email support to professional clients

• Making outbound calls to clients to ensure they are happy with the service

• Liaising with the IT teams of key clients

• Setting up and updating new client accounts on the database

• Supporting the sales team

This role would best suit a confident, clear and professional communicator, someone who has great IT skills and wants to grow professionally.

 CLIENT SUPPORT EXECUTIVE

 £18,000 - £22,000

My client is market-leading provider of stock market analysis software used by people to manage their own investments, their product has been voted the UK’s Best Investment Software for 18 years running, and the new role will support subscribers and maintain the knowledge base.

Responsibilities will include:

• Providing training to professional clients face-to-face or via remote access. Some travel in the UK will be required.

• Providing telephone and email support to professional clients

• Making outbound calls to clients to ensure they are happy with the service

• Liaising with the IT teams of key clients

• Setting up and updating new client accounts on the database

• Supporting the sales team

This role would best suit a confident, clear and professional communicator, someone who has great IT skills and wants to grow professionally.

An exciting opportunity has become available to join our client as a Junior Support Technician. If you are wanting to embark on a career in IT or want a role with great growth potential, this is the perfect place for you. They will provide training for all internal systems as well as relevant certifications including Cisco, Juniper, Forcepoint, Palo Alto and Meraki tracks.

The role includes mediating between customers, suppliers, resellers and internal teams via telephone and email, and updating internal CRM to ensure all cases are accurately tracked. You will be a primary contact point for customers to log queries and faults, advise customers of planned engineering works, work with their data providers, along with providing detailed updates to internal and external customers.

You will need good attention to detail coupled with a positive minded can-do attitude. The ability to work on your own initiative is essential as you will be handling complex cases and taking ownership of issues.

Your working hours will be 40-hours per week, Monday to Friday between the hours of 8am and 6pm with 30 minutes lunch.

While this is role is aimed a more junior position, it would really suit someone who wants to become a fully-fledged Network/IT engineer.

Skills, Characteristics and Experience

• Highly organised
• Excellent communications skills
• Ability to work independently and take ownership
• Excellent customer service skills
• Competence with standard office applications and the use of web-based services
• Effective time management
• Team player
• Ability to multi-task
• Accuracy and attention to detail

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on other opportunities we are currently recruiting for which may suit your next career move.

Tulip Recruitment Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at tuliprecruitment.co.uk

An exciting opportunity has become available to join our client as a Junior Support Technician. If you are wanting to embark on a career in IT or want a role with great growth potential, this is the perfect place for you. They will provide training for all internal systems as well as relevant certifications including Cisco, Juniper, Forcepoint, Palo Alto and Meraki tracks.

The role includes mediating between customers, suppliers, resellers and internal teams via telephone and email, and updating internal CRM to ensure all cases are accurately tracked. You will be a primary contact point for customers to log queries and faults, advise customers of planned engineering works, work with their data providers, along with providing detailed updates to internal and external customers.

You will need good attention to detail coupled with a positive minded can-do attitude. The ability to work on your own initiative is essential as you will be handling complex cases and taking ownership of issues.

Your working hours will be 40-hours per week, Monday to Friday between the hours of 8am and 6pm with 30 minutes lunch.

While this is role is aimed a more junior position, it would really suit someone who wants to become a fully-fledged Network/IT engineer.

Skills, Characteristics and Experience

• Highly organised
• Excellent communications skills
• Ability to work independently and take ownership
• Excellent customer service skills
• Competence with standard office applications and the use of web-based services
• Effective time management
• Team player
• Ability to multi-task
• Accuracy and attention to detail

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on other opportunities we are currently recruiting for which may suit your next career move.

Tulip Recruitment Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at tuliprecruitment.co.uk