Come and join our brilliant and friendly team. We're a tech platform & concierge service for Real-Estate Landlords. We make their lives super-easy. If you have a passion for providing exceptional customer service and would like to work for a fast-growing tech company that will help you grow we'd love to hear from you. If you have worked in Property Management and don’t quite match we’d still like to see your CV.

Role Info:

Customer Support Agent / Customer Success - B2B Real Estate Tech Platform
London SW1V | £20,000 - £26,000 + Awesome Benefits, Perks and Personal Development

About Us:

We are proud of our Company, our employees and partners and our clients. It is important to us that we have a positive, supportive, respectful and fun culture in which employees and associates can work at their best and thrive.

Our mission is to change and improve the working life of Property Managers, give them the means to manage their workload and provide the most effective tools to serve all constituents of the property management community. We believe that we will achieve our mission if we provide our staff with the most supportive and brilliant work environment that allows them to live our values of innovation, collaboration, quality and rapid delivery.

Role Description:

The Customer Support / Helpdesk role will work closely with our front-end users making sure the company delivers outstanding solutions to the highest service standards. You will be a people person who enjoys working in a technical / software development company.

Utilising your expertise, you will play a vital hands-on role influencing customer decisions, providing insightful solutions, training customers (over the phone and online), building close customer relationships and supporting customers with technical queries.

You will be part of a team but need to be self-sufficient and use our vast library of user guides to troubleshoot the smaller issues. If you can’t fix it, you’ll then need to provide a detailed write up to help the team solve it.

Customer Support Agent General Activities:

+ Support customers via phone, webchat and email
+ Provide guidance and solutions to technical and non-technical queries
+ Training (phone and online)
+ Work on mini onboarding projects
+ Root Cause analysis of live bugs
+ Support the business in meeting its vision, goals, targets and objectives
+ Keep secret any privileged Company and Client information that may become known during projects and share only on a need-to-know basis
+ Do what needs to be done, we’re a small team so you’ll be involved in everything
+ Working to our ISO 27001 guidelines to protect our brand.

Platform Experience:

+ Dwellant (If you have used Dwellant before it would be a big tick)
+ Zendesk
+ Confluence
+ You-track

About You:

+ Excellent written and verbal communication
+ Able to interpret users’ queries to understand the problem
+ Able to learn new software quickly
+ Good team working skills
+ Personable, able to build client relationships with key people
+ Able to think like a Digital Native
+ Self-organising and good time management
+ Ability to organise and prioritise a fine-grained workload
+ Good attention to detail
+ Able to be proactive with a fantastic attitude
+ Data management skills, such as Excel
+ Able to spot additional sales opportunities
+ Able to work at different levels, with technical teams and senior management
+ A commitment to personal development and maintaining product and industry knowledge

If you have worked in Property Management and don’t quite match we’d still like to see your CV.

Benefits:

+ 25 Days holiday plus Bank Holidays
+ 5% Matched pension
+ Cycle to work
+ Medical cash plan support - who has used it?
+ Employee of the month
+ Free Fruit
+ Flexible working hours and work from home
+ Training and Membership Sponsorship
+ Seminar attendance
+ Employee Support Service
+ 1 Free Nero coffee a week
+ Free cinema ticket
+ Gym discounts
+ Health food discounts
+ Financial savings products

Your Background / Previous Roles May Include:
Customer Support Agent, Online Customer Care Executive, eCommerce Customer Support, Tech Company Customer Support, Customer Advocate, Guest Relations, Customer Success, Helpdesk.

Interested? Apply here for a fast-track path to the Hiring Manager.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Come and join our brilliant and friendly team. We're a tech platform & concierge service for Real-Estate Landlords. We make their lives super-easy. If you have a passion for providing exceptional customer service and would like to work for a fast-growing tech company that will help you grow we'd love to hear from you. If you have worked in Property Management and don’t quite match we’d still like to see your CV.

Role Info:

Customer Support Agent / Customer Success - B2B Real Estate Tech Platform
London SW1V | £20,000 - £26,000 + Awesome Benefits, Perks and Personal Development

About Us:

We are proud of our Company, our employees and partners and our clients. It is important to us that we have a positive, supportive, respectful and fun culture in which employees and associates can work at their best and thrive.

Our mission is to change and improve the working life of Property Managers, give them the means to manage their workload and provide the most effective tools to serve all constituents of the property management community. We believe that we will achieve our mission if we provide our staff with the most supportive and brilliant work environment that allows them to live our values of innovation, collaboration, quality and rapid delivery.

Role Description:

The Customer Support / Helpdesk role will work closely with our front-end users making sure the company delivers outstanding solutions to the highest service standards. You will be a people person who enjoys working in a technical / software development company.

Utilising your expertise, you will play a vital hands-on role influencing customer decisions, providing insightful solutions, training customers (over the phone and online), building close customer relationships and supporting customers with technical queries.

You will be part of a team but need to be self-sufficient and use our vast library of user guides to troubleshoot the smaller issues. If you can’t fix it, you’ll then need to provide a detailed write up to help the team solve it.

Customer Support Agent General Activities:

+ Support customers via phone, webchat and email
+ Provide guidance and solutions to technical and non-technical queries
+ Training (phone and online)
+ Work on mini onboarding projects
+ Root Cause analysis of live bugs
+ Support the business in meeting its vision, goals, targets and objectives
+ Keep secret any privileged Company and Client information that may become known during projects and share only on a need-to-know basis
+ Do what needs to be done, we’re a small team so you’ll be involved in everything
+ Working to our ISO 27001 guidelines to protect our brand.

Platform Experience:

+ Dwellant (If you have used Dwellant before it would be a big tick)
+ Zendesk
+ Confluence
+ You-track

About You:

+ Excellent written and verbal communication
+ Able to interpret users’ queries to understand the problem
+ Able to learn new software quickly
+ Good team working skills
+ Personable, able to build client relationships with key people
+ Able to think like a Digital Native
+ Self-organising and good time management
+ Ability to organise and prioritise a fine-grained workload
+ Good attention to detail
+ Able to be proactive with a fantastic attitude
+ Data management skills, such as Excel
+ Able to spot additional sales opportunities
+ Able to work at different levels, with technical teams and senior management
+ A commitment to personal development and maintaining product and industry knowledge

If you have worked in Property Management and don’t quite match we’d still like to see your CV.

Benefits:

+ 25 Days holiday plus Bank Holidays
+ 5% Matched pension
+ Cycle to work
+ Medical cash plan support - who has used it?
+ Employee of the month
+ Free Fruit
+ Flexible working hours and work from home
+ Training and Membership Sponsorship
+ Seminar attendance
+ Employee Support Service
+ 1 Free Nero coffee a week
+ Free cinema ticket
+ Gym discounts
+ Health food discounts
+ Financial savings products

Your Background / Previous Roles May Include:
Customer Support Agent, Online Customer Care Executive, eCommerce Customer Support, Tech Company Customer Support, Customer Advocate, Guest Relations, Customer Success, Helpdesk.

Interested? Apply here for a fast-track path to the Hiring Manager.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.

Job reference number 108161

Qlik Developer - Chesterfield/London

From £34 500 (Chesterfield) or £38 000 (London) depending on experience

Full time

Permanent

Chesterfield (S49) or London (EC1A)

Royal Mail’s Chief Data Office (GBI) is an award-winning Data and Analytics department, providing new data insights across Royal Mail Group.

Awarded  ‘Best Development Program 2019’ and ‘Best place to work in Data 2018’ by DataIQ,  we are looking for an experienced Business Intelligence Developer, specialising in visualisation, to join other B.I. Developers as part of our diverse team of 100+ data professionals, from various commercial and academic backgrounds and 30+ countries of origin.

About the role

You will:

Work with internal stakeholders on new requirements to Qlik, Business Objects and Excel to provide a more analytical solution for the business community then just a standard report.

Support internal business partners to design, develop, test and deploy Qlik solutions best suited for business requirements.

Productionise Qlik solutions (administration, patch & upgrades, scheduled reports, performance, security, cost, support)

Develop UI design & build and promote self-service and internal stakeholder adoption.

Provide third level user support and provide end user training in QlikView product and delivered solutions where required to non-technical audiences.

About you

You will be experienced in application designing, architecting, development and deployment using Qlik Sense. 

You will have hands on experience in Qlik Sense development, dashboarding, data modelling and reporting techniques.

You will be structured and analytical in your approach to solving problems, efficient in front-end development and have a robust knowledge of  visualisation best practices

You will ideally have experience with a large scale commercial or logistics company and an understanding of the business and commercial drivers of our business,

An excellent communicator you will have experience managing stake holders and delivering front-end visualisation products;  from written brief to demonstrating and supporting these products.

Please note: We are unable to offer VISA sponsorship for these roles. 

About us

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

Closing date: Sunday 22nd March 2020

Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST

#RMG 

Job Segment:
Developer, Information Technology, Programmer, Business Intelligence, Front End, Technology

Job reference number 108161

Qlik Developer - Chesterfield/London

From £34 500 (Chesterfield) or £38 000 (London) depending on experience

Full time

Permanent

Chesterfield (S49) or London (EC1A)

Royal Mail’s Chief Data Office (GBI) is an award-winning Data and Analytics department, providing new data insights across Royal Mail Group.

Awarded  ‘Best Development Program 2019’ and ‘Best place to work in Data 2018’ by DataIQ,  we are looking for an experienced Business Intelligence Developer, specialising in visualisation, to join other B.I. Developers as part of our diverse team of 100+ data professionals, from various commercial and academic backgrounds and 30+ countries of origin.

About the role

You will:

Work with internal stakeholders on new requirements to Qlik, Business Objects and Excel to provide a more analytical solution for the business community then just a standard report.

Support internal business partners to design, develop, test and deploy Qlik solutions best suited for business requirements.

Productionise Qlik solutions (administration, patch & upgrades, scheduled reports, performance, security, cost, support)

Develop UI design & build and promote self-service and internal stakeholder adoption.

Provide third level user support and provide end user training in QlikView product and delivered solutions where required to non-technical audiences.

About you

You will be experienced in application designing, architecting, development and deployment using Qlik Sense. 

You will have hands on experience in Qlik Sense development, dashboarding, data modelling and reporting techniques.

You will be structured and analytical in your approach to solving problems, efficient in front-end development and have a robust knowledge of  visualisation best practices

You will ideally have experience with a large scale commercial or logistics company and an understanding of the business and commercial drivers of our business,

An excellent communicator you will have experience managing stake holders and delivering front-end visualisation products;  from written brief to demonstrating and supporting these products.

Please note: We are unable to offer VISA sponsorship for these roles. 

About us

We are an inclusive employer with equality, diversity and fairness at the heart of our values.  We welcome applications from individuals from all different backgrounds and are committed to promoting fair participation and equality of opportunity for all of our job applicants.

Closing date: Sunday 22nd March 2020

Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST

#RMG 

Job Segment:
Developer, Information Technology, Programmer, Business Intelligence, Front End, Technology

• Ensure the smooth running of internal IT Set Up
• Support/maintenance of office desktops/laptops
• Software updates
• Set up new starters
• Converse with third party suppliers
• Management of bespoke CRM system

The ideal candidate would be an IT graduate with some level of experience of providing internal IT Support.

• Ensure the smooth running of internal IT Set Up
• Support/maintenance of office desktops/laptops
• Software updates
• Set up new starters
• Converse with third party suppliers
• Management of bespoke CRM system

The ideal candidate would be an IT graduate with some level of experience of providing internal IT Support.

A fantastic opportunity that has become available for a PHP Developer in Leeds.

My client is a digital solutions specialist based in state-of-the-art offices in Leeds, they've been operating for just over 4 years and are growing year upon year. This is an incredible opportunity to join a company that values their employees, with a benefits package to match.

You will be part of a great team that work with nationally renowned clients and will be an integral part of the development lifecycle of the company. They are looking for an individual who is willing to work hard and is eager to learn and work with the most up-to-date tech.

Some of the tech that you will be working with:

**PHP

**Symfony

**Vue

**AWS

My client is considering applications from top-class graduates to experienced developers, In return, my clients are offering a flexible salary depending upon experience, and great benefits such as partially remote working and 25 days holiday a year.

They are holding interviews immediately, so don't miss out and click apply now to be considered for this incredible opportunity.

A fantastic opportunity that has become available for a PHP Developer in Leeds.

My client is a digital solutions specialist based in state-of-the-art offices in Leeds, they've been operating for just over 4 years and are growing year upon year. This is an incredible opportunity to join a company that values their employees, with a benefits package to match.

You will be part of a great team that work with nationally renowned clients and will be an integral part of the development lifecycle of the company. They are looking for an individual who is willing to work hard and is eager to learn and work with the most up-to-date tech.

Some of the tech that you will be working with:

**PHP

**Symfony

**Vue

**AWS

My client is considering applications from top-class graduates to experienced developers, In return, my clients are offering a flexible salary depending upon experience, and great benefits such as partially remote working and 25 days holiday a year.

They are holding interviews immediately, so don't miss out and click apply now to be considered for this incredible opportunity.

About the role:

We have a fantastic opportunity for a Change Manager working in our exciting and fast paced Business Change Team on the O2 Partnership. As a Change Manager you will be part of a team impact assessing and delivering client and internal changes requests, working closely with other colleagues from across the O2 Partnership and Capita Customer Management division.

What you will do:

• The purpose of the role is to manage a number of small to medium changes and small projects within the BAU Change Team on the O2 Partnership.
• The changes and projects are typically associated with O2's customer management needs, varying from operational, site and system ramp ups to deal with sales or marketing campaigns, to telephony and system implementations to support operational needs. The activity crosses channels between business and consumer customers.
• The change manager will plan, schedule and control change to best fit the needs of the business, and will be responsible for managing relationships between Business Change, Clients, IT, Operations and other key stakeholders to ensure the successful delivery of the change.
• Be responsible for the whole lifecycle of the change, from initiation, design and build, through to delivery and handover to the live environment. To ensure successful delivery they will produce the necessary documentation, including, as applicable, PIDs, plans and RAID logs. The change manager will also manage teams as relevant to each change and liaise with impacted parties.
• The change manager will be responsible for reporting progress, escalating key risks or issues, and working with other change and project managers within a fast paced business change environment. Produce status and milestone reporting
• Pro-active Risk, Assumption, Issues and Dependencies management
• Resolve and drive through solutions to issues impacting delivery
• Completion of Impact Assessments including where applicable benefits cases as well as costs
• Creating and managing the implementation plan
• Managing product delivery in accordance with client Project Management Frameworks, where applicable
• Recording all expenditure and review against estimates
• Define scope, goals, work packages, work streams and deliverables
• Chair internal and external meetings, workshops & presentations
• Produce status and milestone reporting
• Pro-active Risk, Assumption, Issues and Dependencies management
• Resolve and drive through solutions to issues impacting delivery

Your experience will include:

• Expert in the use of office tools including Word, Excel, Visio and PowerPoint
• Expert knowledge of Microsoft Project
• Understanding of project frameworks and methodologies, industry wide and/or bespoke
• Use of SharePoint
• Minimum of 2 years' experience in Operational, Change or Project environments
• Prince 2 Foundation or equivalent PM qualification, preferred but not essential

About Capita | Customer Management - O2

Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India

Capita runs and manages O2's customer service centres and supports O2 as it enhances and expands its digital service offering to customers. In line with O2's vision for the business, Capita is transforming the whole of the O2 operation to ensure the service is meeting changing customer interaction needs as well as using customer data and insight to create a more personalised customer experience

What next:

Looking to go further? Let your line manager know and click apply now to a short application and send us your CV.

About the role:

We have a fantastic opportunity for a Change Manager working in our exciting and fast paced Business Change Team on the O2 Partnership. As a Change Manager you will be part of a team impact assessing and delivering client and internal changes requests, working closely with other colleagues from across the O2 Partnership and Capita Customer Management division.

What you will do:

• The purpose of the role is to manage a number of small to medium changes and small projects within the BAU Change Team on the O2 Partnership.
• The changes and projects are typically associated with O2's customer management needs, varying from operational, site and system ramp ups to deal with sales or marketing campaigns, to telephony and system implementations to support operational needs. The activity crosses channels between business and consumer customers.
• The change manager will plan, schedule and control change to best fit the needs of the business, and will be responsible for managing relationships between Business Change, Clients, IT, Operations and other key stakeholders to ensure the successful delivery of the change.
• Be responsible for the whole lifecycle of the change, from initiation, design and build, through to delivery and handover to the live environment. To ensure successful delivery they will produce the necessary documentation, including, as applicable, PIDs, plans and RAID logs. The change manager will also manage teams as relevant to each change and liaise with impacted parties.
• The change manager will be responsible for reporting progress, escalating key risks or issues, and working with other change and project managers within a fast paced business change environment. Produce status and milestone reporting
• Pro-active Risk, Assumption, Issues and Dependencies management
• Resolve and drive through solutions to issues impacting delivery
• Completion of Impact Assessments including where applicable benefits cases as well as costs
• Creating and managing the implementation plan
• Managing product delivery in accordance with client Project Management Frameworks, where applicable
• Recording all expenditure and review against estimates
• Define scope, goals, work packages, work streams and deliverables
• Chair internal and external meetings, workshops & presentations
• Produce status and milestone reporting
• Pro-active Risk, Assumption, Issues and Dependencies management
• Resolve and drive through solutions to issues impacting delivery

Your experience will include:

• Expert in the use of office tools including Word, Excel, Visio and PowerPoint
• Expert knowledge of Microsoft Project
• Understanding of project frameworks and methodologies, industry wide and/or bespoke
• Use of SharePoint
• Minimum of 2 years' experience in Operational, Change or Project environments
• Prince 2 Foundation or equivalent PM qualification, preferred but not essential

About Capita | Customer Management - O2

Capita Customer Management is part of Capita plc, the UK's leading provider of business process management and integrated professional support service solutions, with 68,000 staff across the UK, Europe, South Africa and India

Capita runs and manages O2's customer service centres and supports O2 as it enhances and expands its digital service offering to customers. In line with O2's vision for the business, Capita is transforming the whole of the O2 operation to ensure the service is meeting changing customer interaction needs as well as using customer data and insight to create a more personalised customer experience

What next:

Looking to go further? Let your line manager know and click apply now to a short application and send us your CV.