'Your long-term employment aims are at the heart of what we do'

Our client is the largest and leading provider of music education in Europe. For over 35 years, they’ve taken raw talents and turned them into industry professionals, earning a living doing what they love. With world-conquering alumni like James Bay and George Ezra - nobody does it better. Based near London at one of their many colleges across the UK, they are looking for a like-minded individual to join them as a Local IT Support specialist.

Local IT Support

£22k| Mon - Fri 9:00am - 5:30pm | 1st/2nd Line IT Support | IT Policy | Technical Infrastructure | Technical Projects | Windows 10 OS | Active Directory | 365 User Account Management | TCP IP Protocols | Printer Management | VOIP Systems | Self- starter | Excellent Communicator |

An exciting opportunity has arisen for the right individual to join the company as a Local IT Support specialist. This role is to work within the IT Support team and is the perfect role for a trustworthy individual looking to take the next step in their career.

The main responsibilities of the role are to provide a fast and responsive local IT support service to the college team which is consistent and compliant with the company’s IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features.

Key Result areas

• To provide an excellent IT service and support to all students at the college
• Providing excellent local IT support service to the college team
• Ensuring a technical infrastructure which is compliant and consistent with the IT Policy
• Supporting the IT team on the implementation of technical projects

Duties (include but are not limited to):

• To provide 1st line and 2nd line support to all staff and Students in the respective college and escalate calls where necessary to Central Escalations IT support.
• To maintain a high level of communication to all stake holders during the management of sensitive IT issues.
• To ensure that all infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame.
• To set-up college staff on all technical supplied resources
• To actively use and review the IT Helpdesk log to ensure that all college issues are logged and prioritised
• To manage all college technical assets and to liaise with Finance on asset purchase, location and disposal
• To liaise with the college business system super-users to deploy systems/software across college users
• To perform local IT tasks related to project or service affecting work
• Travel to Brighton for IT away days (once or twice a year)

Person Specification:

Essential criteria

• Highly organised and focused in delivering a fast and high-quality support service
• Excellent administrative skills and experience in managing their own work-plan
• Good written and verbal communication skills
• Good customer facing skills
• Experience with Windows 10 OS
• Experience of Active Directory and 365 user account management
• An understanding of TCP IP protocols
• Experience with printer management

Desirable criteria

• 1st line or 2nd line experience within a technical role ideally within the HE sector, but not essential
• Technical qualifications would be helpful but not essential, full training will be provided
• Knowledge of patch management
• Knowledge of VOIP phones

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

'Your long-term employment aims are at the heart of what we do'

Our client is the largest and leading provider of music education in Europe. For over 35 years, they’ve taken raw talents and turned them into industry professionals, earning a living doing what they love. With world-conquering alumni like James Bay and George Ezra - nobody does it better. Based near London at one of their many colleges across the UK, they are looking for a like-minded individual to join them as a Local IT Support specialist.

Local IT Support

£22k| Mon - Fri 9:00am - 5:30pm | 1st/2nd Line IT Support | IT Policy | Technical Infrastructure | Technical Projects | Windows 10 OS | Active Directory | 365 User Account Management | TCP IP Protocols | Printer Management | VOIP Systems | Self- starter | Excellent Communicator |

An exciting opportunity has arisen for the right individual to join the company as a Local IT Support specialist. This role is to work within the IT Support team and is the perfect role for a trustworthy individual looking to take the next step in their career.

The main responsibilities of the role are to provide a fast and responsive local IT support service to the college team which is consistent and compliant with the company’s IT policies and procedures. To also complete tasks to support the IT team in implementing new technical features.

Key Result areas

• To provide an excellent IT service and support to all students at the college
• Providing excellent local IT support service to the college team
• Ensuring a technical infrastructure which is compliant and consistent with the IT Policy
• Supporting the IT team on the implementation of technical projects

Duties (include but are not limited to):

• To provide 1st line and 2nd line support to all staff and Students in the respective college and escalate calls where necessary to Central Escalations IT support.
• To maintain a high level of communication to all stake holders during the management of sensitive IT issues.
• To ensure that all infrastructure services including network connectivity, phone and wireless service issues along with core software services are escalated to the relevant parties within a suitable time frame.
• To set-up college staff on all technical supplied resources
• To actively use and review the IT Helpdesk log to ensure that all college issues are logged and prioritised
• To manage all college technical assets and to liaise with Finance on asset purchase, location and disposal
• To liaise with the college business system super-users to deploy systems/software across college users
• To perform local IT tasks related to project or service affecting work
• Travel to Brighton for IT away days (once or twice a year)

Person Specification:

Essential criteria

• Highly organised and focused in delivering a fast and high-quality support service
• Excellent administrative skills and experience in managing their own work-plan
• Good written and verbal communication skills
• Good customer facing skills
• Experience with Windows 10 OS
• Experience of Active Directory and 365 user account management
• An understanding of TCP IP protocols
• Experience with printer management

Desirable criteria

• 1st line or 2nd line experience within a technical role ideally within the HE sector, but not essential
• Technical qualifications would be helpful but not essential, full training will be provided
• Knowledge of patch management
• Knowledge of VOIP phones

PLEASE NOTE WE RECEIVE A LARGE NUMBER OF APPLICATIONS PER VACANCY AND UNFORTUNATELY CANNOT RESPOND TO ALL APPLICANTS. THEREFORE, IF YOU HAVE NOT HEARD FROM US WITHIN A MONTH FROM APPLICATION DATE, IT IS LIKELY THAT YOU HAVE BEEN UNSUCCESSFUL.

If you have been successful, we will contact you by the phone and begin taking you through our step by step recruitment process, doing our upmost to ensure the role is right for you, ascertaining your suitability in the process. This process will all be explained on initial contact.

1st line Support Engineer

Our client are looking for a hard-working Support engineer with a 'cando' attitude to join our growing audio visual & digital media business.

Working as the a 1st Line Support Engineer you will join a small Helpdesk Team supporting a range of clients with IT and Audio Visual products. You will be troubleshooting and resolving any issues that are reported or escalating the issue to the 2nd Line Support engineer or to manufacturer. You will also have the opportunity for hands on experience building and repairing PC’s and media players as required.

You will also be looking after order fulfilment and configuring media players and PC's.

Reporting to the Operations Manager the 1st line support engineer must have:

• Minimum 1 year’s experience in 1st Line Support role
• Excellent technician troubleshooting skills
• Excellent communication, telephone, email and customer focused service skills

• Experience using helpdesk call logging systems
• Preferred knowledge of AtlassianJiraServiceDesk
• Experience supporting PC’s and servers
• An understanding of Audio Visual products and connections (Screens, media players)
• Microsoft products including Windows desktop, Windows Server, Office and Outlook
• An understanding of networking concepts egWIFI, IP addresses, TCPIP Firewalls, VPN and Routers
• Good document creation skills using Microsoft office software
• Ability to manage their own time resource but also work as part of a team
• Preferably have knowledge of or have used the Scala CMS
• Any professional training certifications would be advantageous but not essential
• Desire to learn and develop as an employee with a want to bring something to the business
• Experience with Android boxes

In return the right candidate will get a competitive salary based on experience, private health care, 25 days holiday, company laptop and on-going career development path with training courses and certifications.

Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.

Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector.

1st line Support Engineer

Our client are looking for a hard-working Support engineer with a 'cando' attitude to join our growing audio visual & digital media business.

Working as the a 1st Line Support Engineer you will join a small Helpdesk Team supporting a range of clients with IT and Audio Visual products. You will be troubleshooting and resolving any issues that are reported or escalating the issue to the 2nd Line Support engineer or to manufacturer. You will also have the opportunity for hands on experience building and repairing PC’s and media players as required.

You will also be looking after order fulfilment and configuring media players and PC's.

Reporting to the Operations Manager the 1st line support engineer must have:

• Minimum 1 year’s experience in 1st Line Support role
• Excellent technician troubleshooting skills
• Excellent communication, telephone, email and customer focused service skills

• Experience using helpdesk call logging systems
• Preferred knowledge of AtlassianJiraServiceDesk
• Experience supporting PC’s and servers
• An understanding of Audio Visual products and connections (Screens, media players)
• Microsoft products including Windows desktop, Windows Server, Office and Outlook
• An understanding of networking concepts egWIFI, IP addresses, TCPIP Firewalls, VPN and Routers
• Good document creation skills using Microsoft office software
• Ability to manage their own time resource but also work as part of a team
• Preferably have knowledge of or have used the Scala CMS
• Any professional training certifications would be advantageous but not essential
• Desire to learn and develop as an employee with a want to bring something to the business
• Experience with Android boxes

In return the right candidate will get a competitive salary based on experience, private health care, 25 days holiday, company laptop and on-going career development path with training courses and certifications.

Please note we regret that due to the high volume of CVs received we cannot give individual feedback to candidates. If you are not contacted within 5 working days of submitting your CV please assume your application has been unsuccessful on this occasion.

Honeypot People Ltd, is a UK-based agency providing specialist solutions within the Sales and Marketing Sector.

Your new job title: IT Support Analyst

Your new location of work: Gatwick area, Surrey

Your new salary: up to £22k plus 10% bonus and other excellent company benefits

Job type: Perm or a 12 month FTC

Your main purpose it so to implement the delivery of IS/IT plans and development project(s) to improve business results. To understand and meet the requirements and concerns of customers and deliver a service to meet those needs so to ensure the company retains and increases its reputation within the Industry.

Your Main responsibilities:

• Contribute to the delivery of the companies vision and business plan
• Ensure the IS/IT operating objectives and standards of performance are followed
• Work in partnership with the other teams to ensure the overall delivery of IS/IT and objectives
• Responsible for effective and efficient operational performance across area of ownership.
• Ownership of the service desk, managing incidents and request in line with defined SLA’s
• Manage daily, weekly and monthly checks of all systems in the IT environment
• Responsible for maintaining and updating documentation related to area of ownership

• Ensure that appropriate standards of conduct are complied with at all times
• Responsible for 1st Line support on business applications, systems, and network infrastructure
• Continuous Service Improvement - To review issues arisen periodically and suggest possible solutions / improvements so to prevent re-occurrence and maximise service and efficiencies
• Understand the business processes and requirements of the business
• Understand the IT business systems
• Support application implementations from an IT perspective
• Provide support and assistance on currently implemented systems
• Support systems change
• Work with external organisations, suppliers and contractors when required
• Understand the technology and configuration of existing applications so to maximize usage and minimise inefficiencies
• Have an understanding of reporting tools (SQL Server Reporting Services / Tableau / ClickSense / Crystal etc)

The skills and experience you need to be successful:

• Demonstrable understanding of and interest in IT / Technology
• Knowledge of Networks, Routing & Network Protocols (inc Wireless)
• Basic understanding of SQL databases
• An understanding of mobile technology
• Knowledge of remote access / VPN’s
• Ability to deliver both pro-active and reactive support to end users.
• Ability to analyse and evaluate data against key indicators, to monitor programmes, projects and plans to set targets.
• Experience with Office 365 and other related cloud technologies

To view all our vacancies please go to www.people-first.co.uk

Please follow us on Linkedin: people-first-supply-chain

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Your new job title: IT Support Analyst

Your new location of work: Gatwick area, Surrey

Your new salary: up to £22k plus 10% bonus and other excellent company benefits

Job type: Perm or a 12 month FTC

Your main purpose it so to implement the delivery of IS/IT plans and development project(s) to improve business results. To understand and meet the requirements and concerns of customers and deliver a service to meet those needs so to ensure the company retains and increases its reputation within the Industry.

Your Main responsibilities:

• Contribute to the delivery of the companies vision and business plan
• Ensure the IS/IT operating objectives and standards of performance are followed
• Work in partnership with the other teams to ensure the overall delivery of IS/IT and objectives
• Responsible for effective and efficient operational performance across area of ownership.
• Ownership of the service desk, managing incidents and request in line with defined SLA’s
• Manage daily, weekly and monthly checks of all systems in the IT environment
• Responsible for maintaining and updating documentation related to area of ownership

• Ensure that appropriate standards of conduct are complied with at all times
• Responsible for 1st Line support on business applications, systems, and network infrastructure
• Continuous Service Improvement - To review issues arisen periodically and suggest possible solutions / improvements so to prevent re-occurrence and maximise service and efficiencies
• Understand the business processes and requirements of the business
• Understand the IT business systems
• Support application implementations from an IT perspective
• Provide support and assistance on currently implemented systems
• Support systems change
• Work with external organisations, suppliers and contractors when required
• Understand the technology and configuration of existing applications so to maximize usage and minimise inefficiencies
• Have an understanding of reporting tools (SQL Server Reporting Services / Tableau / ClickSense / Crystal etc)

The skills and experience you need to be successful:

• Demonstrable understanding of and interest in IT / Technology
• Knowledge of Networks, Routing & Network Protocols (inc Wireless)
• Basic understanding of SQL databases
• An understanding of mobile technology
• Knowledge of remote access / VPN’s
• Ability to deliver both pro-active and reactive support to end users.
• Ability to analyse and evaluate data against key indicators, to monitor programmes, projects and plans to set targets.
• Experience with Office 365 and other related cloud technologies

To view all our vacancies please go to www.people-first.co.uk

Please follow us on Linkedin: people-first-supply-chain

We would be grateful if you could send your CV as a Word document. If your application is successful, you will be contacted within 7 days. We regret that due to the high volume of applications we receive we cannot provide feedback on individual CVs. Please note that we can only consider candidates who are eligible to work in the UK and are able to provide relevant supporting documentation.

People First (Recruitment) Limited acts as an employment agency for permanent and fixed term contract recruitment and as an employment business for the supply of temporary workers. Please note that by applying for this job you accept our Terms of Use and Privacy Policy which can be found on our website.

Graduate Software Engineer (AI / Machine Learning / Computer Science / R&D) - near Warrington

Graduate software engineer sought by this leading data product consultancy working in developing and managing complex products and projects for organisations predominantly in the travel sector.

Working within their R&D team, you will be involved in developing and enhancing their products, researching and developing in areas such a machine learning and artificial intelligence. Tasks could involve working on general software engineer and cybersecurity

You will be a strong Computer Science graduate with a passion for learning and problem solving, and receive excellent training with their tools and products. You will have a good understanding across various programming languages, possibly Java, .NET or Python, and any knowledge of database technologies, such as SQL, would be useful

Will suit a recent local graduate with an excellent computer science degree looking for their first IT role; within a growing, market-leading technology-driven business. You must have a hunger to learn too!

Based near Warrington / Runcorn with excellent transport links. Easily commutable from Liverpool, Manchester, Stockport, Altrincham, Chester, etc

Graduate Software Engineer (AI / Machine Learning / Computer Science / R&D) - near Warrington

Graduate software engineer sought by this leading data product consultancy working in developing and managing complex products and projects for organisations predominantly in the travel sector.

Working within their R&D team, you will be involved in developing and enhancing their products, researching and developing in areas such a machine learning and artificial intelligence. Tasks could involve working on general software engineer and cybersecurity

You will be a strong Computer Science graduate with a passion for learning and problem solving, and receive excellent training with their tools and products. You will have a good understanding across various programming languages, possibly Java, .NET or Python, and any knowledge of database technologies, such as SQL, would be useful

Will suit a recent local graduate with an excellent computer science degree looking for their first IT role; within a growing, market-leading technology-driven business. You must have a hunger to learn too!

Based near Warrington / Runcorn with excellent transport links. Easily commutable from Liverpool, Manchester, Stockport, Altrincham, Chester, etc

Software developer (AI / Machine Learning / Computer Science / R&D) - near Warrington

Software developer sought by this leading data product consultancy working in developing and managing complex products and projects for organisations predominantly in the travel sector.

Working within their R&D team, you will be involved in developing and enhancing their products, researching and developing in areas such a machine learning and artificial intelligence. Tasks could involve working on general software development and cybersecurity

You will be a strong Computer Science graduate with a passion for learning and problem solving, and receive excellent training with their tools and products. You will have a good understanding across various programming languages, possibly Java, .NET or Python, and any knowledge of database technologies, such as SQL, would be useful

Will suit a recent local graduate with an excellent computer science degree looking for their first IT role; within a growing, market-leading technology-driven business. You must have a hunger to learn too!

Based near Warrington / Runcorn with excellent transport links. Easily commutable from Liverpool, Manchester, Stockport, Altrincham, Chester, etc

Software developer (AI / Machine Learning / Computer Science / R&D) - near Warrington

Software developer sought by this leading data product consultancy working in developing and managing complex products and projects for organisations predominantly in the travel sector.

Working within their R&D team, you will be involved in developing and enhancing their products, researching and developing in areas such a machine learning and artificial intelligence. Tasks could involve working on general software development and cybersecurity

You will be a strong Computer Science graduate with a passion for learning and problem solving, and receive excellent training with their tools and products. You will have a good understanding across various programming languages, possibly Java, .NET or Python, and any knowledge of database technologies, such as SQL, would be useful

Will suit a recent local graduate with an excellent computer science degree looking for their first IT role; within a growing, market-leading technology-driven business. You must have a hunger to learn too!

Based near Warrington / Runcorn with excellent transport links. Easily commutable from Liverpool, Manchester, Stockport, Altrincham, Chester, etc