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Maintenance Manager
  • Frome, England, United Kingdom
  • £45000 - £50000 per annum + 25 days holiday, 6% pension
    • Permanent
  • 02 Mar 2020

Would you like the authority to manage maintenance on a site as you see fit? Tired of office politics and want to work for a company where communication is uncomplicated and direct? Do you prefer being right in the heart of things, rather than sat behind a desk?

If you are a positive hands-on person, then an opportunity is available for you to take up the mantle of Maintenance Manager with a market-leading food production business in North-East Somerset. You would be playing an important role within an international family-owned business whose success has come from empowering pragmatic individuals to build the professional expertise needed to contribute to the growth of the factory.

The business has seen significant success in the UK over recent years, with their increasing market share fuelling rapid growth and enabling the company to double in size over the last 4 years. The site has benefited from heavy investment, now having new state-of-the-art product lines, unique on the market.

This role would allow you to work together with the rest of the management team in order to plan and execute a maintenance program, giving you the chance to help ensure efficient use of the plant and an uninterrupted supply of the finished product.

Being proactive and having an entrepreneurial spirit is encouraged in a business which has significant will to introduce innovations. You will get to decide on the frequency and scale of maintenance needed to optimise the factory performance, and adapt the equipment and facilities to integrate new products onto the site.

To be suitable for this role you should have:

- Formal engineering qualifications - Electrical, Mechanical, Automation or similar

- Minimum of 5 years' experience in a manufacturing environment

- Experience taking a leading or management role in Maintenance

This position would provide a salary of £45,000 - £50,000, 25 days holiday, 6% pension, 4x life cover and more. If you would be interested in this opportunity then please apply, as interviews can be arranged at short notice

To find out more about Huxley Engineering, please visit www.huxleyengineering.com

Huxley Engineering, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales

Maintenance Manager
  • Frome, England, United Kingdom
  • £45000 - £50000 per annum + 25 days holiday, 6% pension
    • Permanent
  • 02 Mar 2020

Would you like the authority to manage maintenance on a site as you see fit? Tired of office politics and want to work for a company where communication is uncomplicated and direct? Do you prefer being right in the heart of things, rather than sat behind a desk?

If you are a positive hands-on person, then an opportunity is available for you to take up the mantle of Maintenance Manager with a market-leading food production business in North-East Somerset. You would be playing an important role within an international family-owned business whose success has come from empowering pragmatic individuals to build the professional expertise needed to contribute to the growth of the factory.

The business has seen significant success in the UK over recent years, with their increasing market share fuelling rapid growth and enabling the company to double in size over the last 4 years. The site has benefited from heavy investment, now having new state-of-the-art product lines, unique on the market.

This role would allow you to work together with the rest of the management team in order to plan and execute a maintenance program, giving you the chance to help ensure efficient use of the plant and an uninterrupted supply of the finished product.

Being proactive and having an entrepreneurial spirit is encouraged in a business which has significant will to introduce innovations. You will get to decide on the frequency and scale of maintenance needed to optimise the factory performance, and adapt the equipment and facilities to integrate new products onto the site.

To be suitable for this role you should have:

- Formal engineering qualifications - Electrical, Mechanical, Automation or similar

- Minimum of 5 years' experience in a manufacturing environment

- Experience taking a leading or management role in Maintenance

This position would provide a salary of £45,000 - £50,000, 25 days holiday, 6% pension, 4x life cover and more. If you would be interested in this opportunity then please apply, as interviews can be arranged at short notice

To find out more about Huxley Engineering, please visit www.huxleyengineering.com

Huxley Engineering, a trading division of SThree Partnership LLP is acting as an Employment Agency in relation to this vacancy | Registered office | 1st Floor, 75 King William Street, London, EC4N 7BE, United Kingdom | Partnership Number | OC387148 England and Wales

FX eTrading Developer - Java
  • London
  • Competitive salary
    • Contract
  • 02 Mar 2020

A market leading Investment Bank is looking for a talented Java Developer to join their FX eTrading team. The team is responsible for developing and maintaining the systems used by the Forward and Spot FX traders. The successful candidate will be working closely with front-office teams to develop low-latency pricing systems in their Central London office.

Skills

  • Strong Java Developer (5 Years +)
  • Experience with multi-threading
  • FX background - experience developing FX/pricing platforms is essential
  • Experience with high-performance/low-latency development
  • Computer Science or Equivalent degree
  • Able to liaise directly with traders
  • Strong communication skills
  • Additional C++ or C# expertise is desirable

If you are a confident developer, with all of the skills listed above, please apply immediately.

Eames Consulting is acting as an Employment Business in relation to this vacancy.

FX eTrading Developer - Java
  • London
  • Competitive salary
    • Contract
  • 02 Mar 2020

A market leading Investment Bank is looking for a talented Java Developer to join their FX eTrading team. The team is responsible for developing and maintaining the systems used by the Forward and Spot FX traders. The successful candidate will be working closely with front-office teams to develop low-latency pricing systems in their Central London office.

Skills

  • Strong Java Developer (5 Years +)
  • Experience with multi-threading
  • FX background - experience developing FX/pricing platforms is essential
  • Experience with high-performance/low-latency development
  • Computer Science or Equivalent degree
  • Able to liaise directly with traders
  • Strong communication skills
  • Additional C++ or C# expertise is desirable

If you are a confident developer, with all of the skills listed above, please apply immediately.

Eames Consulting is acting as an Employment Business in relation to this vacancy.

Lloyds - On-Call Customer Service Assistant - Dereham
  • Dereham
  • £17,510 - £18,050
  • 02 Mar 2020

End Date

Wednesday 18 March 2020

Salary Range

£17,510 - £18,050


We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility.

Job Description

Working flexibly at least 15 hours per month, you will be there for our customers at key times. This role requires flexibility to cover the branches in this area, to go where our customers need you. You will play a vital role in supporting our branches and our customers by providing the service needed at the right time and in the right place.

Please be aware that we advertise using the full time salary remuneration figure. This will be pro-rated in line with your hours.

Customer

  • Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers’ choosing.
  • Proactively manage time to be in the right place at the right time, supporting the overall customers’ branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries.
  • Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances.
     

Control Environment

  • Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers.
  • Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role.
  • Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available.
  • Undertake NPA routines when required, making sure that outstanding items are actively progressed.
     

People Development

  • Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s.
  • Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

Lloyds - On-Call Customer Service Assistant - Dereham
  • Dereham
  • £17,510 - £18,050
  • 02 Mar 2020

End Date

Wednesday 18 March 2020

Salary Range

£17,510 - £18,050


We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility.

Job Description

Working flexibly at least 15 hours per month, you will be there for our customers at key times. This role requires flexibility to cover the branches in this area, to go where our customers need you. You will play a vital role in supporting our branches and our customers by providing the service needed at the right time and in the right place.

Please be aware that we advertise using the full time salary remuneration figure. This will be pro-rated in line with your hours.

Customer

  • Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers’ choosing.
  • Proactively manage time to be in the right place at the right time, supporting the overall customers’ branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries.
  • Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances.
     

Control Environment

  • Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers.
  • Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role.
  • Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available.
  • Undertake NPA routines when required, making sure that outstanding items are actively progressed.
     

People Development

  • Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s.
  • Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

IT Engineer
  • Chingford
  • £19,000 - £23,000 per annum
    • Permanent
  • 02 Mar 2020

1st LINE SERVICE DESK ENGINEER

Chingford, Essex

Role in Brief

The 1st Line Service Desk Engineer works as the first point of client contact within the Support Delivery team. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to topics such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security and bespoke managed solutions.

You will act as the first point of contact for issues raised by both phone or email as well quickly identifying the priority of the issue and ensuring they are dealt with within an agreed SLA. You will need to be able to demonstrate strong communication skills with clients, peers and senior members of the team, enabling the gathering of all relevant information around the issues & correctly recording this within the service management system. Where necessary you will escalate issues to the relevant team and report key information to the Service Desk Manager. The role requires you to be able to move from one issue to another efficiently, whilst dealing with a broad range of technologies and end user abilities.

Key Responsibilities

Providing end user support

  • Answering inbound calls from clients
  • Picking up tickets from the level 1 issue board and managing tickets to closure, it is expected that on average upwards of 20 plus tickets will be handled within a shift
  • Identify where tools, processes and systems are impacting closure rates
  • Be capable of understanding the number and type of issues you have personally closed and be capable of discussing any problematic tickets with peers and line management
  • Supporting the customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers, telephone systems & 3rd party applications.
  • Keeping the customer and ticket updated with developments.
  • Where required escalating the ticket either within the team or on to the next support level.

Achieving SLA targets

  • Working within your team to ensure all tickets are actioned within SLA
  • Where tickets are unable to be closed within a call, identify further resolution steps and actioned with the client.
  • Monitored activity through various ticket reporting tools.
  • You will be expected to meet or exceed customer expectations with regards to the SLA.

Customer Satisfaction

  • Ensure that the customer is satisfied with the outcome & with their experience of AdEPT
  • You will need to work to achieve the highest standard of response and identify when assistance is required to achieve this.
  • When required provide information to the service delivery teams by providing information about ongoing tickets and reports relating to customers history.

Documentation & Information

  • By providing regular and effective documentation you will help to maintain and effectively monitor a client’s systems and networks.
  • Accuracy and detail are key to effective documentation it is expected that all relevant documentation will be completed for each ticket worked.
  • Your documentation of an incident will be reviewed when escalating and must provide all relevant information.
  • All tickets need to accurate reflect the current status and must be closed out once work activities to address the issue are closed out

Skills / Interests Required

  • Ability to multi task across open tickets
  • Passionate about technology & how it benefits businesses
  • Proactive, can-do attitude
  • Professional communication skill
  • Outstanding customer service
  • Troubleshooting Windows Desktop 7 and above
  • Experience with Exchange online
  • Exposure to Active directory on Windows Server 2008 and above
  • Understanding of PC hardware, accessories & connections

Beneficial Experience

  • Previous experience with a ticketing system.
  • Troubleshooting LAN Networks & WIFI.
  • 1 Years’ experience on a Help Desk.
  • Strong Customer service ethos.
  • Logical approach to problem solving

IT Engineer
  • Chingford
  • £19,000 - £23,000 per annum
    • Permanent
  • 02 Mar 2020

1st LINE SERVICE DESK ENGINEER

Chingford, Essex

Role in Brief

The 1st Line Service Desk Engineer works as the first point of client contact within the Support Delivery team. You are responsible for maintaining the high standards expected from clients purchasing managed services solutions. You will be exposed to topics such as desktop, servers, virtualisation, network structure, disaster recovery, business continuity, hosting services, Public and Private Cloud, security and bespoke managed solutions.

You will act as the first point of contact for issues raised by both phone or email as well quickly identifying the priority of the issue and ensuring they are dealt with within an agreed SLA. You will need to be able to demonstrate strong communication skills with clients, peers and senior members of the team, enabling the gathering of all relevant information around the issues & correctly recording this within the service management system. Where necessary you will escalate issues to the relevant team and report key information to the Service Desk Manager. The role requires you to be able to move from one issue to another efficiently, whilst dealing with a broad range of technologies and end user abilities.

Key Responsibilities

Providing end user support

  • Answering inbound calls from clients
  • Picking up tickets from the level 1 issue board and managing tickets to closure, it is expected that on average upwards of 20 plus tickets will be handled within a shift
  • Identify where tools, processes and systems are impacting closure rates
  • Be capable of understanding the number and type of issues you have personally closed and be capable of discussing any problematic tickets with peers and line management
  • Supporting the customer base with a varied range of technologies including desktop support, email issues, connectivity requirements, printers, telephone systems & 3rd party applications.
  • Keeping the customer and ticket updated with developments.
  • Where required escalating the ticket either within the team or on to the next support level.

Achieving SLA targets

  • Working within your team to ensure all tickets are actioned within SLA
  • Where tickets are unable to be closed within a call, identify further resolution steps and actioned with the client.
  • Monitored activity through various ticket reporting tools.
  • You will be expected to meet or exceed customer expectations with regards to the SLA.

Customer Satisfaction

  • Ensure that the customer is satisfied with the outcome & with their experience of AdEPT
  • You will need to work to achieve the highest standard of response and identify when assistance is required to achieve this.
  • When required provide information to the service delivery teams by providing information about ongoing tickets and reports relating to customers history.

Documentation & Information

  • By providing regular and effective documentation you will help to maintain and effectively monitor a client’s systems and networks.
  • Accuracy and detail are key to effective documentation it is expected that all relevant documentation will be completed for each ticket worked.
  • Your documentation of an incident will be reviewed when escalating and must provide all relevant information.
  • All tickets need to accurate reflect the current status and must be closed out once work activities to address the issue are closed out

Skills / Interests Required

  • Ability to multi task across open tickets
  • Passionate about technology & how it benefits businesses
  • Proactive, can-do attitude
  • Professional communication skill
  • Outstanding customer service
  • Troubleshooting Windows Desktop 7 and above
  • Experience with Exchange online
  • Exposure to Active directory on Windows Server 2008 and above
  • Understanding of PC hardware, accessories & connections

Beneficial Experience

  • Previous experience with a ticketing system.
  • Troubleshooting LAN Networks & WIFI.
  • 1 Years’ experience on a Help Desk.
  • Strong Customer service ethos.
  • Logical approach to problem solving

IT Analyst
  • Crewe
  • £21,000 - £23,000 per annum
    • Permanent
  • 02 Mar 2020

Due to continued growth our Crewe-based client is recruiting a IT Analyst. Having already placed people here we can confidently say what a great place it is to work!

How does the following sound to you…

Company/Package:

Culture/Environment - great team spirit, a vibrant office, lots of camaraderie and support
Role - very busy and varied, analytical (are you a whizz on Excel?) problem solving and customer focused
Career Progression - the company believe in promoting from within
Salary: £21,000 - £23,000 per annum
Hours: A set shift, either 8am - 4:30pm or 9:30 - 6pm Mon to Fri/ 1 in 3 Saturdays 9am - 1pm (paid at time and a half)
Location: Crewe with free parking

If you are a Graduate looking for your first role to utilise your IT Knowledge/Excel and analytical skills, or you have had a previous IT Analyst position and are looking to join an organisation with career progression, then we may have the role for you!

Duties of the IT Analyst:

You will be working within a team of 8 providing technical support to clients relating to the bespoke application (which you will receive full training on).

  • Answer incoming calls from clients, identifying problems/errors and finding a prompt resolution
  • Analysing and manipulate large data sets relating to online products and pricing update
  • Assist in training of clients on the use of the internal software platform which may include Webinars
  • Analysing data from a reporting suite to make informed decisions and recommendations to clients to increase productivity and sales
  • Gathering information from new clients regarding pricing, campaigns, consumer documentation in order to create new web pages
  • Provide assistance on and off site to support client requirements relating to product delivery and analysis

Skills/Attributes required for the role of IT Analyst

  • Advanced Ms Excel knowledge including Pivot tables, Conditional formatting, Formulae, Macros
  • Excellent verbal and written communication skills
  • Problem solving skills
  • Excellent time management skills and able to meet deadlines
  • Work well under pressure
  • Attention to detail

** Please note, due to the high level of applications we receive, we are unable to respond to individual submissions. Therefore, if you have not received a response within 48 hours you have unfortunately been unsuccessful in your application on this occasion. **

IT Analyst
  • Crewe
  • £21,000 - £23,000 per annum
    • Permanent
  • 02 Mar 2020

Due to continued growth our Crewe-based client is recruiting a IT Analyst. Having already placed people here we can confidently say what a great place it is to work!

How does the following sound to you…

Company/Package:

Culture/Environment - great team spirit, a vibrant office, lots of camaraderie and support
Role - very busy and varied, analytical (are you a whizz on Excel?) problem solving and customer focused
Career Progression - the company believe in promoting from within
Salary: £21,000 - £23,000 per annum
Hours: A set shift, either 8am - 4:30pm or 9:30 - 6pm Mon to Fri/ 1 in 3 Saturdays 9am - 1pm (paid at time and a half)
Location: Crewe with free parking

If you are a Graduate looking for your first role to utilise your IT Knowledge/Excel and analytical skills, or you have had a previous IT Analyst position and are looking to join an organisation with career progression, then we may have the role for you!

Duties of the IT Analyst:

You will be working within a team of 8 providing technical support to clients relating to the bespoke application (which you will receive full training on).

  • Answer incoming calls from clients, identifying problems/errors and finding a prompt resolution
  • Analysing and manipulate large data sets relating to online products and pricing update
  • Assist in training of clients on the use of the internal software platform which may include Webinars
  • Analysing data from a reporting suite to make informed decisions and recommendations to clients to increase productivity and sales
  • Gathering information from new clients regarding pricing, campaigns, consumer documentation in order to create new web pages
  • Provide assistance on and off site to support client requirements relating to product delivery and analysis

Skills/Attributes required for the role of IT Analyst

  • Advanced Ms Excel knowledge including Pivot tables, Conditional formatting, Formulae, Macros
  • Excellent verbal and written communication skills
  • Problem solving skills
  • Excellent time management skills and able to meet deadlines
  • Work well under pressure
  • Attention to detail

** Please note, due to the high level of applications we receive, we are unable to respond to individual submissions. Therefore, if you have not received a response within 48 hours you have unfortunately been unsuccessful in your application on this occasion. **