Customer Happiness Lead 

Full time, London, Shoreditch

Intro to Lifted

Lifted is on a mission to transform how we grow old at home. We are building a tech first home care business that provides unrivalled high-quality care and better health predictions, helping older people live longer at home. We want our team to share our passion to do something better in the home care sector. Lifted launched in 2018 and is now fully regulated by the Care Quality Commission. We provide our Clients with the best care from the comfort of their home. Our best-in-class Carers and technology-driven services are designed to give people’s loved ones the care they deserve. We are on a mission to transform care at home and we’re looking for great people to join our amazing Care Team. 

The Role

You will be Lifted’s very first ‘Customer Champion’. Working within our inspirational Care Team, you will ensure that Lifted only delivers the highest quality care at all times. You think of Lifted’s clients as part of your wider family and would not accept anything but the very best for them.  If standards are not right, or slipping, you will intervene, respectfully, holding the necessary functions and processes to account. With clarity of purpose you will influence stakeholders across the business to fix any issues in the operating model. Where things need to be changed, you will not rest until the quality of care is where it needs to be. Working in a fast paced, ambitious and supportive scale-up environment will give you the emotional energy to be on top of your game. We at Lifted are tackling a generational issue and you are at the very epicentre of the solution!

Reporting to the Head of Care Quality you will

• Put our clients at the centre of your universe
• Hold the very highest standards of customer care and always champion quality
• Triage, diagnose and troubleshoot all customer issues, working closely with teamates   
• Enjoy working to KPIs and OKRs
• Understand how to effectively manage different client types 
• Build meaningful and productive relationships with your colleagues
• Be diligent, organised and run a tight ship
• Care deeply about what you do

Requirements 

• 2+ years in customer services or account management 
• Cared for a loved one
• Mission driven, reliable and resilient 
• Strong organisational and communication skills
• Able to handle fluid situations and not irked by change
• Strong handle of data and management information 
• Willing to learn and put the effort in to develop new skills 
• Proud ambassador of Lifted able to inspire others on the journey 

Benefits

• Salary of £25k to £30k (depending on experience) 
• Potential for Options
• Monthly team dinner - a team who eats together stays together
• Fantastic bright and open office in Shoreditch - in the hub of London’s Startup community
• Plenty of flexible working space and an amazing cafe inside
• Free company drinks every friday on the rooftop overlooking the city
• Company laptop
• Play a part in transforming the care sector 

Customer Happiness Lead 

Full time, London, Shoreditch

Intro to Lifted

Lifted is on a mission to transform how we grow old at home. We are building a tech first home care business that provides unrivalled high-quality care and better health predictions, helping older people live longer at home. We want our team to share our passion to do something better in the home care sector. Lifted launched in 2018 and is now fully regulated by the Care Quality Commission. We provide our Clients with the best care from the comfort of their home. Our best-in-class Carers and technology-driven services are designed to give people’s loved ones the care they deserve. We are on a mission to transform care at home and we’re looking for great people to join our amazing Care Team. 

The Role

You will be Lifted’s very first ‘Customer Champion’. Working within our inspirational Care Team, you will ensure that Lifted only delivers the highest quality care at all times. You think of Lifted’s clients as part of your wider family and would not accept anything but the very best for them.  If standards are not right, or slipping, you will intervene, respectfully, holding the necessary functions and processes to account. With clarity of purpose you will influence stakeholders across the business to fix any issues in the operating model. Where things need to be changed, you will not rest until the quality of care is where it needs to be. Working in a fast paced, ambitious and supportive scale-up environment will give you the emotional energy to be on top of your game. We at Lifted are tackling a generational issue and you are at the very epicentre of the solution!

Reporting to the Head of Care Quality you will

• Put our clients at the centre of your universe
• Hold the very highest standards of customer care and always champion quality
• Triage, diagnose and troubleshoot all customer issues, working closely with teamates   
• Enjoy working to KPIs and OKRs
• Understand how to effectively manage different client types 
• Build meaningful and productive relationships with your colleagues
• Be diligent, organised and run a tight ship
• Care deeply about what you do

Requirements 

• 2+ years in customer services or account management 
• Cared for a loved one
• Mission driven, reliable and resilient 
• Strong organisational and communication skills
• Able to handle fluid situations and not irked by change
• Strong handle of data and management information 
• Willing to learn and put the effort in to develop new skills 
• Proud ambassador of Lifted able to inspire others on the journey 

Benefits

• Salary of £25k to £30k (depending on experience) 
• Potential for Options
• Monthly team dinner - a team who eats together stays together
• Fantastic bright and open office in Shoreditch - in the hub of London’s Startup community
• Plenty of flexible working space and an amazing cafe inside
• Free company drinks every friday on the rooftop overlooking the city
• Company laptop
• Play a part in transforming the care sector 

RAISINI a 20 Year old global Creative, Entertainment & Marketing Agency is launching a Lifestyle Services App www.havn.app disrupting the Lifestyle industry, and make life a lot easier for individuals saving them TIME & MONEY.

We’re looking for a positive, energetic, ambitious a Business Development Manager with strong experience and connections in the F&B, Hotels, Restaurants, Bars industry, working in a similar role in the UK.

We’re looking for someone who shares our passion for growth to help step up our App launch, working closely with the Founders.

Qualifications / Experience
--------------------------------------
* Have strong 2-3 years experience in the Hospitality, Lifestyle Industry with   contacts of Restaurants, Bars, Cafe's, Hotels in the UK. (USA is a plus)
* Preferably someone who has worked in a similar industry and has a network of people within these industries.
* Be an independent self-starter. The role will require someone who can 
  manage their own time and effectively plan their day to day activities and be strategic to complete tasks.
* Be well-organised, and working closely with the small team to help each 
  other overcome barriers 
* Have immense drive, a strong entrepreneurial instinct, desire (and tough 
  skin) to work in a startup environment, and know when to seize an 
  opportunity
* Be an excellent communicator with superb written and spoken English 

Apply on AngelList or email your CV and a Cover Letter to soldier@havn.app

---------------------------------------
Why Join RAISINI.Com
---------------------------------------

- You will be part of a company that will disrupt an entire industry
- We provide a fun and entrepreneurial working environment within an exciting high-growth startup business, where you can use your talent to make a real difference.
- This is a rare opportunity to build a truly global product from the ground up, and join early a startup that will soon be a growing business of exceptional engineers working on the latest technologies.
- You will gain first-hand experience in building an AI-powered mobile 
   application and delivering it to the end users.
- You will work side-by-side with the CEO/Founder who might take you out 
  surfing or partying in Ibiza from time to time.
- After funding, we will be offering a very competitive remuneration package, flexible hours, generous holiday allowance, regular social events… and many other perks we continue adding as the company grows.
- Equity options
- 30 days of holiday + your birthday
- Personal development allowance for courses, conferences or anything else to help you progress

*THIS IS AN EQUITY-ONLY POSITION BUT WOULD BE PAID FULL-TIME ONCE WE FUNDRAISED.

RAISINI a 20 Year old global Creative, Entertainment & Marketing Agency is launching a Lifestyle Services App www.havn.app disrupting the Lifestyle industry, and make life a lot easier for individuals saving them TIME & MONEY.

We’re looking for a positive, energetic, ambitious a Business Development Manager with strong experience and connections in the F&B, Hotels, Restaurants, Bars industry, working in a similar role in the UK.

We’re looking for someone who shares our passion for growth to help step up our App launch, working closely with the Founders.

Qualifications / Experience
--------------------------------------
* Have strong 2-3 years experience in the Hospitality, Lifestyle Industry with   contacts of Restaurants, Bars, Cafe's, Hotels in the UK. (USA is a plus)
* Preferably someone who has worked in a similar industry and has a network of people within these industries.
* Be an independent self-starter. The role will require someone who can 
  manage their own time and effectively plan their day to day activities and be strategic to complete tasks.
* Be well-organised, and working closely with the small team to help each 
  other overcome barriers 
* Have immense drive, a strong entrepreneurial instinct, desire (and tough 
  skin) to work in a startup environment, and know when to seize an 
  opportunity
* Be an excellent communicator with superb written and spoken English 

Apply on AngelList or email your CV and a Cover Letter to soldier@havn.app

---------------------------------------
Why Join RAISINI.Com
---------------------------------------

- You will be part of a company that will disrupt an entire industry
- We provide a fun and entrepreneurial working environment within an exciting high-growth startup business, where you can use your talent to make a real difference.
- This is a rare opportunity to build a truly global product from the ground up, and join early a startup that will soon be a growing business of exceptional engineers working on the latest technologies.
- You will gain first-hand experience in building an AI-powered mobile 
   application and delivering it to the end users.
- You will work side-by-side with the CEO/Founder who might take you out 
  surfing or partying in Ibiza from time to time.
- After funding, we will be offering a very competitive remuneration package, flexible hours, generous holiday allowance, regular social events… and many other perks we continue adding as the company grows.
- Equity options
- 30 days of holiday + your birthday
- Personal development allowance for courses, conferences or anything else to help you progress

*THIS IS AN EQUITY-ONLY POSITION BUT WOULD BE PAID FULL-TIME ONCE WE FUNDRAISED.

Company Description

FinnotechUK Limited is a multi-disciplinary R&D consultancy and funding support company to promote R&D and innovation excellence into the UK economy by supporting entrepreneurs to build an innovative, viable and scalable business in the United Kingdom.

FinnotechUK is the expert in facilitating enterprises and industries design the best solution that meets the market need, develops applied technology solutions for value creation, increase productivity, and achieve funding resources to enhance competitiveness in both local and international marketplace. UK’s enterprises also benefit with the commercialisation of patents and technologies, bringing enormous opportunities to abound for licensing and technology transfer, both locally and internationally.

Company website: https://finnotechuk.com

Job offer

Business Development Associate (Internship) unpaid, with allowance

Responsibilities:

Build Client Relations

• To expand the market
• To form new client relationships and strengthen existing client relationships to forge new opportunities. 
• To assist in the sales and service processes to ensure client satisfaction to help increase revenue and develop lasting professional relationships that will fuel sales and lead to possible partners with organizations associated with these clients.

Promote Company Products

• To build awareness and recognition of products, 
• To create promotional and sales materials for clients and the public. 
• To form strategies that target specific audiences to grow sales and broaden the market.

Conduct Market Research

• To involve in analyzing the market and creating reports that focus on consumer behavior, sales and the share of the company’s market in relation to the specific products.
• To generate plans on how to increase the market share and develop strategies that will lead to greater revenue.

Coordinate Marketing and Networking Events

• To organize events that lead to client meetings and product promotions. 
• To assist in choosing materials and products to include in these events and even attend shows and meetings to represent the company for which they work.

Others ad-hoc 

Location of work: -  RBS Rocket Space Building, 40 Islington High St, The Angel, London N1 8XB 

Benefit: 

• Transportation allowance.
• Opportunity to join the NatWest Accelerator Program starting in April. 
• Opportunity to travel to other countries.
• Exposure to other startup companies in the accelerator program

Requirements

• Excellent in communication.
• Good understanding of using MS office tools.
• Good understanding of digital marketing, such as Google ad, FB ad, LinkedIn, etc.
• Fluent in spoken and written English.
• Good understanding of proposal drafting skills.
• Interested in Asian culture is preferable.
• Active, self-motivated and optimistic.
• Background in the technology industry is preferable.

Company Description

FinnotechUK Limited is a multi-disciplinary R&D consultancy and funding support company to promote R&D and innovation excellence into the UK economy by supporting entrepreneurs to build an innovative, viable and scalable business in the United Kingdom.

FinnotechUK is the expert in facilitating enterprises and industries design the best solution that meets the market need, develops applied technology solutions for value creation, increase productivity, and achieve funding resources to enhance competitiveness in both local and international marketplace. UK’s enterprises also benefit with the commercialisation of patents and technologies, bringing enormous opportunities to abound for licensing and technology transfer, both locally and internationally.

Company website: https://finnotechuk.com

Job offer

Business Development Associate (Internship) unpaid, with allowance

Responsibilities:

Build Client Relations

• To expand the market
• To form new client relationships and strengthen existing client relationships to forge new opportunities. 
• To assist in the sales and service processes to ensure client satisfaction to help increase revenue and develop lasting professional relationships that will fuel sales and lead to possible partners with organizations associated with these clients.

Promote Company Products

• To build awareness and recognition of products, 
• To create promotional and sales materials for clients and the public. 
• To form strategies that target specific audiences to grow sales and broaden the market.

Conduct Market Research

• To involve in analyzing the market and creating reports that focus on consumer behavior, sales and the share of the company’s market in relation to the specific products.
• To generate plans on how to increase the market share and develop strategies that will lead to greater revenue.

Coordinate Marketing and Networking Events

• To organize events that lead to client meetings and product promotions. 
• To assist in choosing materials and products to include in these events and even attend shows and meetings to represent the company for which they work.

Others ad-hoc 

Location of work: -  RBS Rocket Space Building, 40 Islington High St, The Angel, London N1 8XB 

Benefit: 

• Transportation allowance.
• Opportunity to join the NatWest Accelerator Program starting in April. 
• Opportunity to travel to other countries.
• Exposure to other startup companies in the accelerator program

Requirements

• Excellent in communication.
• Good understanding of using MS office tools.
• Good understanding of digital marketing, such as Google ad, FB ad, LinkedIn, etc.
• Fluent in spoken and written English.
• Good understanding of proposal drafting skills.
• Interested in Asian culture is preferable.
• Active, self-motivated and optimistic.
• Background in the technology industry is preferable.