Senior Service Desk Analyst - 6 months FTC - London

£25,000 for the 6 month duration (£50k prorata)

Working with a well-known and public-facing organisation of circa 600 IT users, you'll be part of a small team supporting their users and resolving issues (up to 2nd line). You will be working with a small and friendly team of very capable people who place considerable value on personal and career development.

Core responsibilities:
- Provide 2nd Line support as well as support projects (SharePoint migrations, implementation of asset management solution, process creation and a host of audit findings around security and networks)
- Ensuring that issues are being resolved in accordance to SLA's
- Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
- Receive and manage calls from internal staff via telephone, email and web portal when required

• Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary (they have 3rd Line support in a different location)

Personal requirements:
- Previous experience working in a 2nd line role or higher
- Experience supporting Microsoft Windows Server based Infrastructure
- Experience with Windows 10, Office 365, Active Directory and Citrix
- Any networking knowledge would be highly advantageous
- Possess a positive can-do attitude and be able to communicate with users of all different technical levels
- Previous experience in the transport industry would be beneficial however not mandatory

Their opening hours are between 8am - 6pm, you will be required to work shifts between these hours (to be agreed with the rest of the team). You will also be required to be on call one in every six weeks.

Senior Service Desk Analyst - 6 months FTC - London

£25,000 for the 6 month duration (£50k prorata)

Working with a well-known and public-facing organisation of circa 600 IT users, you'll be part of a small team supporting their users and resolving issues (up to 2nd line). You will be working with a small and friendly team of very capable people who place considerable value on personal and career development.

Core responsibilities:
- Provide 2nd Line support as well as support projects (SharePoint migrations, implementation of asset management solution, process creation and a host of audit findings around security and networks)
- Ensuring that issues are being resolved in accordance to SLA's
- Collaborate with 3rd parties when required, ensuring all problems are dealt with swiftly
- Receive and manage calls from internal staff via telephone, email and web portal when required

• Take ownership of user problems, follow up the status of problems on behalf of the user and communicate progress in a timely manner and escalate when necessary (they have 3rd Line support in a different location)

Personal requirements:
- Previous experience working in a 2nd line role or higher
- Experience supporting Microsoft Windows Server based Infrastructure
- Experience with Windows 10, Office 365, Active Directory and Citrix
- Any networking knowledge would be highly advantageous
- Possess a positive can-do attitude and be able to communicate with users of all different technical levels
- Previous experience in the transport industry would be beneficial however not mandatory

Their opening hours are between 8am - 6pm, you will be required to work shifts between these hours (to be agreed with the rest of the team). You will also be required to be on call one in every six weeks.

Role – IT Support Engineer (2nd & 3rd Line)
Location – Milton Park, Oxfordshire
Salary – £25,000 - £30,000 per annum
Benefits – Pension scheme, free parking, competitive holiday allowance


Are you an experienced 2nd and 3rd Line Engineer looking to work for a well-established company?

Atlas Employment are delighted to be working alongside a long-standing client based in Milton Park, Oxfordshire.  They are currently looking for a enthusiastic and passionated IT Support Engineer (2nd and 3rd Line) to join their dynamic and fast-growing organisation. The ideal candidate will be joining an experienced team in supporting a wide variety of technologies.

What will you be doing as an IT Support Engineer?

• Server administration
• Solving user problems
• New user & application setups
• Day-to-day user/systems support (printer installs, etc.)
• Web based ‘Manufacturer Knowledge Base’ investigations
• Providing applications & patche
• Workstation troubleshooting
• Training & answering queries (re: MS Office based apps.)
• In-house server /network troubleshooting
• Escalation of client requests (systems development & sales) to consultants/account managers
• Occasional on-site support/delivery of goods & services to clients, site auditing & fact-finding visits

You should apply for this IT Support Engineer role if you have...

• Experience with Windows Server networks, 2008 & preferably 2012, with Exchange Servers, Active Directory & Group Policy. SQL knowledge would be a plus
• General Experience with Windows 7, 8 & 10 Desktop environments
• Standard IP knowledge of internal & external IP address range types is expected, along with basic, subnetting & routing
• The ability to inspire confidence in clients, meet deadlines, and be responsible for the day-to-day support requirements of the clients and the network
• Excellent written & verbal communication skills are a must, with documentation of activities
• Valid UK driving licence essential

Easy transport routes from; Sutton Courtenay, Wallingford, Cholsey, Harwell, Oxford, Benson, Abingdon, Henley-On-Thames, Wantage, Grove

Similar roles; 2nd Line Support, 3rd Line Support, Systems Administrator, IT Engineer, Senior IT Consultant

Job Type – Permanent
Ref.No – LW2
Status – Full-Time
INDHP

If you think you may be a suitable candidate for the IT Support Engineer (2nd & 3rd Line) role, please contact Lexi Whitburn at Atlas Employment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Role – IT Support Engineer (2nd & 3rd Line)
Location – Milton Park, Oxfordshire
Salary – £25,000 - £30,000 per annum
Benefits – Pension scheme, free parking, competitive holiday allowance


Are you an experienced 2nd and 3rd Line Engineer looking to work for a well-established company?

Atlas Employment are delighted to be working alongside a long-standing client based in Milton Park, Oxfordshire.  They are currently looking for a enthusiastic and passionated IT Support Engineer (2nd and 3rd Line) to join their dynamic and fast-growing organisation. The ideal candidate will be joining an experienced team in supporting a wide variety of technologies.

What will you be doing as an IT Support Engineer?

• Server administration
• Solving user problems
• New user & application setups
• Day-to-day user/systems support (printer installs, etc.)
• Web based ‘Manufacturer Knowledge Base’ investigations
• Providing applications & patche
• Workstation troubleshooting
• Training & answering queries (re: MS Office based apps.)
• In-house server /network troubleshooting
• Escalation of client requests (systems development & sales) to consultants/account managers
• Occasional on-site support/delivery of goods & services to clients, site auditing & fact-finding visits

You should apply for this IT Support Engineer role if you have...

• Experience with Windows Server networks, 2008 & preferably 2012, with Exchange Servers, Active Directory & Group Policy. SQL knowledge would be a plus
• General Experience with Windows 7, 8 & 10 Desktop environments
• Standard IP knowledge of internal & external IP address range types is expected, along with basic, subnetting & routing
• The ability to inspire confidence in clients, meet deadlines, and be responsible for the day-to-day support requirements of the clients and the network
• Excellent written & verbal communication skills are a must, with documentation of activities
• Valid UK driving licence essential

Easy transport routes from; Sutton Courtenay, Wallingford, Cholsey, Harwell, Oxford, Benson, Abingdon, Henley-On-Thames, Wantage, Grove

Similar roles; 2nd Line Support, 3rd Line Support, Systems Administrator, IT Engineer, Senior IT Consultant

Job Type – Permanent
Ref.No – LW2
Status – Full-Time
INDHP

If you think you may be a suitable candidate for the IT Support Engineer (2nd & 3rd Line) role, please contact Lexi Whitburn at Atlas Employment.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

Software Delivery Manager - nr Blackburn / Burnley (off M65) - warehouse management systems / logistics

Software Delivery Manager sought by this leading retail based organisation in delivering systems change working on a digital systems transformation project, looking at their logistics, buying and merchandising solutions / warehouse management systems.

They seek an experienced Software Delivery Manager to lead a systems team in the development and implementation of new data systems / solutions with specific focus on logistics/warehouse solutions

You will have proven experience of managing an IT systems team, preferably delivering logistics or buying/merchandising solutions / warehouse management systems. You will have a strong Agile background and will be a dynamic manager, with a track record of communication and engagement at all levels. A proven resource manager, you will effectively manage a range of tasks and priorities simultaneously. Knowledge of specific warehousing solutions would be a major bonus.

Easily commutable from Blackburn, Burnley, Bolton, Preston, etc, with plenty of car parking

Will suit an experienced Software Delivery Manager seeking to be involved in an exciting technology-driven programme - RYAN[AT]APPLAUSEIT[DOT]CO[DOT]UK

IT Delivery Manager - nr Blackburn / Burnley (off M65) - warehouse management systems/logistics

Software Delivery Manager - nr Blackburn / Burnley (off M65) - warehouse management systems / logistics

Software Delivery Manager sought by this leading retail based organisation in delivering systems change working on a digital systems transformation project, looking at their logistics, buying and merchandising solutions / warehouse management systems.

They seek an experienced Software Delivery Manager to lead a systems team in the development and implementation of new data systems / solutions with specific focus on logistics/warehouse solutions

You will have proven experience of managing an IT systems team, preferably delivering logistics or buying/merchandising solutions / warehouse management systems. You will have a strong Agile background and will be a dynamic manager, with a track record of communication and engagement at all levels. A proven resource manager, you will effectively manage a range of tasks and priorities simultaneously. Knowledge of specific warehousing solutions would be a major bonus.

Easily commutable from Blackburn, Burnley, Bolton, Preston, etc, with plenty of car parking

Will suit an experienced Software Delivery Manager seeking to be involved in an exciting technology-driven programme - RYAN[AT]APPLAUSEIT[DOT]CO[DOT]UK

IT Delivery Manager - nr Blackburn / Burnley (off M65) - warehouse management systems/logistics

Head of Data and Information - Bournemouth, £50-75k + benefits

Do you want to set Data Standards and the Data Governance within a busy multi-faceted company.

You'll bring your BI knowledge, Data Insights, Data Analytics and Data Driven nature into this newly created role managing 2 BI developers and working with the wider business to ensure data quality.

You will drive and improve the Data Governance to ensure that the BI data can support the business by improving the quality and timeliness of delivery of quality and consistent data to all users that support the decision making processes within the business.

This role will own and manage Data Modelling for the business along with using Data to drive the business forward within data innovation. Over the next 18-24 months, you will be recruiting and building a team of 5 BI and Analytical team members.

You'll need a background in BI, Data Modelling, Governance, SQL and other technical awareness for Qlik / Power BI etc.

Head of Data and Information - Bournemouth, £50-75k + benefits

Head of Data and Information - Bournemouth, £50-75k + benefits

Do you want to set Data Standards and the Data Governance within a busy multi-faceted company.

You'll bring your BI knowledge, Data Insights, Data Analytics and Data Driven nature into this newly created role managing 2 BI developers and working with the wider business to ensure data quality.

You will drive and improve the Data Governance to ensure that the BI data can support the business by improving the quality and timeliness of delivery of quality and consistent data to all users that support the decision making processes within the business.

This role will own and manage Data Modelling for the business along with using Data to drive the business forward within data innovation. Over the next 18-24 months, you will be recruiting and building a team of 5 BI and Analytical team members.

You'll need a background in BI, Data Modelling, Governance, SQL and other technical awareness for Qlik / Power BI etc.

Head of Data and Information - Bournemouth, £50-75k + benefits

NEW VACANCY (PK6366)

CUSTOMER SERVICES / SALES SUPPORT TECHNICIAN - LABELLING SOLUTIONS

NORTH WEST ENGLAND

Salary Dependent on experience + Bonus / Commission + Company Van (Tax Free) + Flexi Hours + Early Finish on Friday

Our client is a supplier, distributor and manufacturer of self-adhesive labels and labelling systems. The range covers a wide variety of technologies bringing together every conceivable type of label media to identify, brand or secure products. Products are designed specifically to support the electronics, electrical and white goods, manufacturing and automotive industry, scientific / laboratory research facilities & industrial applications.

They are currently looking to recruit a Customer Services / Sales Support Technician who is IT literate and has some knowledge of label software and thermal transfer machinery.

The role will be 50% customer services from creating quotations, through processing orders to delivery of goods and invoicing. The remaining 50% is sales support so you will help to support existing customers and to deal with new customers. This will include site visits where you will install drivers and remove any old software that may corrupt installations. You must be IT and software savvy although full training on the hardware will be provided.

Key Skills:

• Self-motivate with ambition to move upwards based on performance
• Proven track record within the label printing industry
• Positive attitude
• Communicate with all departments
• Professional approach in presentation and communication

*Knowledge of Bar Tender or Nice Label would be a distinct advantage.

NEW VACANCY (PK6366)

CUSTOMER SERVICES / SALES SUPPORT TECHNICIAN - LABELLING SOLUTIONS

NORTH WEST ENGLAND

Salary Dependent on experience + Bonus / Commission + Company Van (Tax Free) + Flexi Hours + Early Finish on Friday

Our client is a supplier, distributor and manufacturer of self-adhesive labels and labelling systems. The range covers a wide variety of technologies bringing together every conceivable type of label media to identify, brand or secure products. Products are designed specifically to support the electronics, electrical and white goods, manufacturing and automotive industry, scientific / laboratory research facilities & industrial applications.

They are currently looking to recruit a Customer Services / Sales Support Technician who is IT literate and has some knowledge of label software and thermal transfer machinery.

The role will be 50% customer services from creating quotations, through processing orders to delivery of goods and invoicing. The remaining 50% is sales support so you will help to support existing customers and to deal with new customers. This will include site visits where you will install drivers and remove any old software that may corrupt installations. You must be IT and software savvy although full training on the hardware will be provided.

Key Skills:

• Self-motivate with ambition to move upwards based on performance
• Proven track record within the label printing industry
• Positive attitude
• Communicate with all departments
• Professional approach in presentation and communication

*Knowledge of Bar Tender or Nice Label would be a distinct advantage.