Attwood Perks is delighted to be partnering with a leading, award-winning business in Bury St Edmunds who are looking for a bright and ambitious IT Service Desk Analyst to join their dynamic, growing team on a permanent basis.
As an ICT Service Desk Analyst in this well-established and rapidly evolving organisation you will have exceptional customer engagement skills, have an inquisitive eye, and be experienced in supporting end-user computing devices which includes desktops, laptops, tablets and phones.
Situated just off the A14, this business are based in a lovely spot and their exponential growth in recent years has seen them develop their site into a first-class premises where you have access to a brand new canteen, quiet pods for some down-time plus lots of social events for those who want to let their hair down after a busy week supporting their large user base.
Attitude and desire to learn far outweigh technical skills for this one, but exposure to the following would be useful….
Day to day duties include….
- Providing an all round mixture of 1st and 2nd line duties
- Experience of troubleshooting computer software and hardware;
- Supporting a Windows environment;
- Setting-up users, user support and password support using Active Directory;
- Microsoft Exchange Administration;
- Setting up PCs and installing/configuring software and hardware;
Ideal Skills….
- Knowledge of PC hardware and software with the desire for continued learning and development;
- Knowledge of Remote Desktop Services and Thin Client technologies;
- Experience with Active Directory, Exchange, Office 365 and Enterprise Software;
- Polite, presentable, pro-active self-starter, ability to work under pressure;
- Able to communicate clearly with personnel at all levels of the organisation;
- High degree of multi-tasking and attention to detail;
- Flexible to company demands including working individually or as part of a team;
- Good exposure to supporting users with Microsoft related issues;
- An inquisitive mind and a passion for IT project work.
What’s in it for you….
- A competitive basic salary;
- Great benefits including an enhanced pension scheme;
- Continuous training and development including internal and external courses;
- A tailored career development plan;
- 25 days holiday with the option to buy more for those jet setters;
- Free onsite parking;
- Employee well-being scheme;
- Corporate benefits scheme;
- Canteen;
- Lots more!!
This role is ideally suited to a highly motivated and organised individual who wants to push themselves in a business that cares about its employees.
While there are public transport links to the business, it would be beneficial if you are able to drive and own your own vehicle as you will get the opportunity to travel to other sites from time-to-time.
Should this position sound like the right one for you and you’re interested in finding out more, please do contact Brady at Attwood Perks who will be delighted to discuss this further.
We look forward to your application!
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