SERVICE DESK CO-ORDINATOR - CUSTOMER INTERFACE / PROBLEM SOLVING / PLANNING / DOCUMENTATION

BRAND NEW ROLE IN AN INNOVATIVE MANAGED SERVICE PROVIDER IN MANCHESTER!!

• Excellent communicator required to join a dynamic cloud services company
• Contract Role for initially 1 month (Intention to go Permanent at the end)
• Urgent requirement.
• Day Rate of around £120 p/d
• Based on the outskirts of Manchester
• Strong interpersonal skills needed and confidence handling telephone calls
• To apply please call or email

Sourced by: @TechCareers_NW - your 24/7 twitter feed of latest IT vacancies across the North West

WHO ARE WE?

Providing intelligent managed services to multinational and small companies and operating in three offices across the UK, we work closely with clients to ensure operational excellence at every stage in a case lifecycle. Operating in the telecommunications market, we have been a pioneer of advanced technology development for over a decade and offer creative and intelligent solutions for a multitude of industries. We assist in tailoring communications technology to the current changing business dynamic, allowing organisations to reduce costs, increase efficiency to create and sustain competitive advantage, with customers at the forefront. We are looking for a responsible Service Desk Co-Ordinator to add to our talented Service Desk team, who can effectively communicate with customers face to face and on the phone and will collaborate with the team to ensure service quality and customer satisfaction.

WHAT WILL YOU BE DOING?

Performing a key customer interface role in the Service Desk team, you will use your strong customer interface skills to communicate with customers primarily on the telephone and face to face. You will build and maintain strong relationships with customers, maintaining and improving our current customer satisfaction rate, keeping customers updated throughout the lifecycle of their case. Using your commercial awareness, you will be up to date with developments in the market place and company objectives, being able to identify key competitors and customers. As a successful and continuously growing company, this role will enable you to gain future development. Graduates and commercial employees welcomed but not necessary.

WE NEED YOU TO HAVE….

• Excellent written and verbal communication skills
• Experience of a Service Desk environment
• Problem solving skills

IT'S NICE TO HAVE…..

• Attention to detail, self-motivated, time management
• Experience in working at a Telecommunication company.
• Interest in recent technology developments
• Resource management

TO BE CONSIDERED…..

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @contractsdave or connect with me on LinkedIn, just search Dave Henderson in Google! I look forward to hearing from you.

KEY SKILLS:

CUSTOMER INTERFACE / PROBLEM SOLVING / PLANNING / DOCUMENTATION

SERVICE DESK CO-ORDINATOR - CUSTOMER INTERFACE / PROBLEM SOLVING / PLANNING / DOCUMENTATION

BRAND NEW ROLE IN AN INNOVATIVE MANAGED SERVICE PROVIDER IN MANCHESTER!!

• Excellent communicator required to join a dynamic cloud services company
• Contract Role for initially 1 month (Intention to go Permanent at the end)
• Urgent requirement.
• Day Rate of around £120 p/d
• Based on the outskirts of Manchester
• Strong interpersonal skills needed and confidence handling telephone calls
• To apply please call or email

Sourced by: @TechCareers_NW - your 24/7 twitter feed of latest IT vacancies across the North West

WHO ARE WE?

Providing intelligent managed services to multinational and small companies and operating in three offices across the UK, we work closely with clients to ensure operational excellence at every stage in a case lifecycle. Operating in the telecommunications market, we have been a pioneer of advanced technology development for over a decade and offer creative and intelligent solutions for a multitude of industries. We assist in tailoring communications technology to the current changing business dynamic, allowing organisations to reduce costs, increase efficiency to create and sustain competitive advantage, with customers at the forefront. We are looking for a responsible Service Desk Co-Ordinator to add to our talented Service Desk team, who can effectively communicate with customers face to face and on the phone and will collaborate with the team to ensure service quality and customer satisfaction.

WHAT WILL YOU BE DOING?

Performing a key customer interface role in the Service Desk team, you will use your strong customer interface skills to communicate with customers primarily on the telephone and face to face. You will build and maintain strong relationships with customers, maintaining and improving our current customer satisfaction rate, keeping customers updated throughout the lifecycle of their case. Using your commercial awareness, you will be up to date with developments in the market place and company objectives, being able to identify key competitors and customers. As a successful and continuously growing company, this role will enable you to gain future development. Graduates and commercial employees welcomed but not necessary.

WE NEED YOU TO HAVE….

• Excellent written and verbal communication skills
• Experience of a Service Desk environment
• Problem solving skills

IT'S NICE TO HAVE…..

• Attention to detail, self-motivated, time management
• Experience in working at a Telecommunication company.
• Interest in recent technology developments
• Resource management

TO BE CONSIDERED…..

Please either apply by clicking online or emailing me directly to . For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable, please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @contractsdave or connect with me on LinkedIn, just search Dave Henderson in Google! I look forward to hearing from you.

KEY SKILLS:

CUSTOMER INTERFACE / PROBLEM SOLVING / PLANNING / DOCUMENTATION

Automated Software Test Engineer (Java, Maven, Cucumber, Jenkins)
Southampton, Hampshire

Salary negotiable dependent on experience

Do you want to work for an established client in Southampton who offer flexible working hours, 5% Pension, On-going technical training, investment in staff and a lovely office atmosphere described by its current employees as "innovative company, hardworking and friendly team" in an "environment where people genuinely care about each other. Everyone is important and makes an impact on the business success."

If so read on, there is an exciting new opportunity for an Automated Software Test Engineer to join there constantly expanding team. The Automated Software Test Engineer is responsible for identifying defects and process issues with the software and its design. This position involves close interaction with the development and functional team members.

The successful candidate will be working as a part of the Training and Test Team to understand requirements, software operations and flow, documenting test plans, test scripts/cases and test results. You will be working with product designers and developers at all stages to promote quality and producing test plans, ensuring they are followed and adhered to.

Skills required

• Experience in a Software Testing role
• Manual and Automated Regression and Integration testing
• Web Testing with Java
• Maven, Gradle
• Cucumber
• Jenkins
• QTP, Quality Centre, Bugzilla
• Automated UI testing
• JMeter / Java BlazeMeter
• Ideally ISEB or ISTQB qualified
• SCRUM environment

Useful Skills

• Kubernetes
• Azure
• Bamboo
• Java
• Other key duties include:
• Producing and prioritising bug reports
• Running manual regression tests
• Verifying the load, scalability, and performance requirements have been met
• Working with developers to perform root-cause analysis and preliminary problem diagnosis
• Executing test cases and documenting results

Please note, you must be eligible for Security Clearance to be suitable for this role.

To apply, and for more information, please send your CV now!

Automated Software Test Engineer (Java, Maven, Cucumber, Jenkins)
Southampton, Hampshire

Salary negotiable dependent on experience

Do you want to work for an established client in Southampton who offer flexible working hours, 5% Pension, On-going technical training, investment in staff and a lovely office atmosphere described by its current employees as "innovative company, hardworking and friendly team" in an "environment where people genuinely care about each other. Everyone is important and makes an impact on the business success."

If so read on, there is an exciting new opportunity for an Automated Software Test Engineer to join there constantly expanding team. The Automated Software Test Engineer is responsible for identifying defects and process issues with the software and its design. This position involves close interaction with the development and functional team members.

The successful candidate will be working as a part of the Training and Test Team to understand requirements, software operations and flow, documenting test plans, test scripts/cases and test results. You will be working with product designers and developers at all stages to promote quality and producing test plans, ensuring they are followed and adhered to.

Skills required

• Experience in a Software Testing role
• Manual and Automated Regression and Integration testing
• Web Testing with Java
• Maven, Gradle
• Cucumber
• Jenkins
• QTP, Quality Centre, Bugzilla
• Automated UI testing
• JMeter / Java BlazeMeter
• Ideally ISEB or ISTQB qualified
• SCRUM environment

Useful Skills

• Kubernetes
• Azure
• Bamboo
• Java
• Other key duties include:
• Producing and prioritising bug reports
• Running manual regression tests
• Verifying the load, scalability, and performance requirements have been met
• Working with developers to perform root-cause analysis and preliminary problem diagnosis
• Executing test cases and documenting results

Please note, you must be eligible for Security Clearance to be suitable for this role.

To apply, and for more information, please send your CV now!

IT Support Engineer - London - £36K
£32K - £36K depending on experience + Excellent Training

A fast-growing Managed Service Provider which has been established for nearly 20 years, is on the lookout for a new team member due to new client wins and expansion! This is a great chance to join a business which will allow you to undertake a mixture of project and support duties from day one, via their service desk and on-site visits to clients in the London area. This company prides themselves on having very few employee departures due to their high levels of investment in their staff. Could you be the next to benefit from this?

You will provide technical support both remotely and in person at a 2nd / 3rd line level. Your duties will include: Resolving and escalating tickets, involvement in large projects (upgrades, roll outs, migrations), technical research for client solutions, logging and updating IT support issues and partaking in technical training and personal development sessions.

There are excellent opportunities for progression internally and you will be promoted in line with experience gained. There are not set dates for this, your salary will increase with your responsibilities and your earning potential is limited only by yourself.

Benefits include:
* Personal training and development plans
* Paid for certifications (Microsoft/Cisco in the main)
* Monthly team outings across London
* 1.5X pay for overtime
* A fun, flexible and friendly working environment
* Improved pension
* Gym Membership

Please send through your CV if you have experience with the following:
* 3+ years' experience in IT Support (MSP experience required)
* Windows Server 2012-2019
* Windows 7-10 / Mac OSX
* Active Directory
* MS Exchange Server
* Office 365
* VMware / Hyper-V
* Azure
* Networking - TCP/IP, DNS, DHCP (any Cisco router/switch configuration experience desirable!)
* MCP/MCSA/CCNA desirable

This job will suit those fed up of solely undertaking support desk work, who are looking to take the next step up and join a business which will challenge them day in, day out. The learning potential here is incredible and you have the support you need amongst the team to move through the ranks speedily and successfully. Please send through your CV if you think this one looks good for you!

Microsoft, Windows, Server, Exchange, Office 365, Active Directory, VMware, Hyper-V, Helpdesk, IT, 2nd Line, Second Line, 3rd Line, Third Line, Hyper-V, Azure, MCP, MCSA, CCNA, Cisco, MSP, Managed Services, Networking

IT Support Engineer - London - £36K
£32K - £36K depending on experience + Excellent Training

A fast-growing Managed Service Provider which has been established for nearly 20 years, is on the lookout for a new team member due to new client wins and expansion! This is a great chance to join a business which will allow you to undertake a mixture of project and support duties from day one, via their service desk and on-site visits to clients in the London area. This company prides themselves on having very few employee departures due to their high levels of investment in their staff. Could you be the next to benefit from this?

You will provide technical support both remotely and in person at a 2nd / 3rd line level. Your duties will include: Resolving and escalating tickets, involvement in large projects (upgrades, roll outs, migrations), technical research for client solutions, logging and updating IT support issues and partaking in technical training and personal development sessions.

There are excellent opportunities for progression internally and you will be promoted in line with experience gained. There are not set dates for this, your salary will increase with your responsibilities and your earning potential is limited only by yourself.

Benefits include:
* Personal training and development plans
* Paid for certifications (Microsoft/Cisco in the main)
* Monthly team outings across London
* 1.5X pay for overtime
* A fun, flexible and friendly working environment
* Improved pension
* Gym Membership

Please send through your CV if you have experience with the following:
* 3+ years' experience in IT Support (MSP experience required)
* Windows Server 2012-2019
* Windows 7-10 / Mac OSX
* Active Directory
* MS Exchange Server
* Office 365
* VMware / Hyper-V
* Azure
* Networking - TCP/IP, DNS, DHCP (any Cisco router/switch configuration experience desirable!)
* MCP/MCSA/CCNA desirable

This job will suit those fed up of solely undertaking support desk work, who are looking to take the next step up and join a business which will challenge them day in, day out. The learning potential here is incredible and you have the support you need amongst the team to move through the ranks speedily and successfully. Please send through your CV if you think this one looks good for you!

Microsoft, Windows, Server, Exchange, Office 365, Active Directory, VMware, Hyper-V, Helpdesk, IT, 2nd Line, Second Line, 3rd Line, Third Line, Hyper-V, Azure, MCP, MCSA, CCNA, Cisco, MSP, Managed Services, Networking

Role: 3rd Line Infrastructure Support
Salary: £35,000
Location: Liverpool

A market leading organisation in Liverpool are looking to expand their IT department and now need an Infrastructure Engineer to join their team due to ongoing projects and growth. This is an exciting opportunity to take the lead on IT technical queries and provide advanced IT support and maintenance to all users across multiple sites.

To be suitable for this role you must be experienced and comfortable working in a technical and hands-on role supporting a constantly evolving IT infrastructure that includes Windows Servers, Office 365, Networking Hardware and a variety of enterprise hardware and software. It is essential you are self-motivated, enthusiastic and adaptable when working on your own and when working in a team.

Key Skills:
* Virtualisation (VMWare / Hyper V)
* Active Directory Management
* IT Network Infrastructure (LAN and WAN)
* Windows Server
* Office 365
* Storage Area Networks (SAN or NAS)

Beneficial Skills:
* Network certifications (CCNA etc)
* ITIL

This job will suit technically strong infrastructure engineers who are feeling stagnant and aren't getting the most out of their capabilities. If you are looking to utilise your technical skill set to its fullest and improve upon your abilities further, this position will equip you with the skills and experience required to do so.

If you are interested in this position, then please APPLY ASAP and we will be in touch with further details. My client is on looking to arrange interviews for as soon as possible. You can also find out more by contacting me on or owen . watkins @ intechnology group . com

Infrastructure Engineer / Systems Engineer / 3rd Line Support / Windows Server / Office 365 / VMWare / Netapp SAN Storage / SQL / Anti-Virus / Software / Hardware / Internal Support

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: 3rd Line Infrastructure Support
Salary: £35,000
Location: Liverpool

A market leading organisation in Liverpool are looking to expand their IT department and now need an Infrastructure Engineer to join their team due to ongoing projects and growth. This is an exciting opportunity to take the lead on IT technical queries and provide advanced IT support and maintenance to all users across multiple sites.

To be suitable for this role you must be experienced and comfortable working in a technical and hands-on role supporting a constantly evolving IT infrastructure that includes Windows Servers, Office 365, Networking Hardware and a variety of enterprise hardware and software. It is essential you are self-motivated, enthusiastic and adaptable when working on your own and when working in a team.

Key Skills:
* Virtualisation (VMWare / Hyper V)
* Active Directory Management
* IT Network Infrastructure (LAN and WAN)
* Windows Server
* Office 365
* Storage Area Networks (SAN or NAS)

Beneficial Skills:
* Network certifications (CCNA etc)
* ITIL

This job will suit technically strong infrastructure engineers who are feeling stagnant and aren't getting the most out of their capabilities. If you are looking to utilise your technical skill set to its fullest and improve upon your abilities further, this position will equip you with the skills and experience required to do so.

If you are interested in this position, then please APPLY ASAP and we will be in touch with further details. My client is on looking to arrange interviews for as soon as possible. You can also find out more by contacting me on or owen . watkins @ intechnology group . com

Infrastructure Engineer / Systems Engineer / 3rd Line Support / Windows Server / Office 365 / VMWare / Netapp SAN Storage / SQL / Anti-Virus / Software / Hardware / Internal Support

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Data Analyst = 30,000 - 35,000

The Organisation

A nation leader within their industry with a Global Leader as a parent company you truly will be working within a global power house. With recently refurbished offices you will be working in an open planned spacious office. A new Managing Direct who has put Data as a key focus for the company you will be given every opportunity to work with large interesting data sets.

Responsibilities

• Working with stakeholders to define data and educate on the benefits of having strong data integrity.
• Lead by example when it comes to data accuracy and validating the work you deliver.
• Deliver timely and accurate reports on monitoring dashboards to help drive decision making.
• Use insights to work closely with stakeholders to define new business changes and work on continual improvement of data delivery.
• Develop and administer the BI platform under direction.

Key skills and requirements

• Understanding of business intelligence tools such as Power BI, Qlikview or Tableau etc.
• Experience with SQL writing and SSRS reporting.
• Has advanced ability Excel, able to do complicated formulas, pivot tables.
• Passionate and enthusiastic about problem solving, collaboration and delivering meaningful insights
• Ability to work collaboratively within the team as well as internal stakeholders to develop solutions

To apply for the role or have any other enquiries do not hesitate to get in contact by emailing Samuel Brett at

Data Analyst = 30,000 - 35,000

The Organisation

A nation leader within their industry with a Global Leader as a parent company you truly will be working within a global power house. With recently refurbished offices you will be working in an open planned spacious office. A new Managing Direct who has put Data as a key focus for the company you will be given every opportunity to work with large interesting data sets.

Responsibilities

• Working with stakeholders to define data and educate on the benefits of having strong data integrity.
• Lead by example when it comes to data accuracy and validating the work you deliver.
• Deliver timely and accurate reports on monitoring dashboards to help drive decision making.
• Use insights to work closely with stakeholders to define new business changes and work on continual improvement of data delivery.
• Develop and administer the BI platform under direction.

Key skills and requirements

• Understanding of business intelligence tools such as Power BI, Qlikview or Tableau etc.
• Experience with SQL writing and SSRS reporting.
• Has advanced ability Excel, able to do complicated formulas, pivot tables.
• Passionate and enthusiastic about problem solving, collaboration and delivering meaningful insights
• Ability to work collaboratively within the team as well as internal stakeholders to develop solutions

To apply for the role or have any other enquiries do not hesitate to get in contact by emailing Samuel Brett at