2nd line support (AD, Win 7/10, Windows Service 2003/2008)

6 months fixed term contract with a view to permanent, based on a full time permanent salary of £30k plus benefits, Central London

Skills

• Active Directory
• Build knowledge of bespoke business apps
• Wintel knowledge (Win 7, 10, Windows Server 2003/2008)
• Basic networking knowledge
• Basic hardware knowledge (HP platforms)
• Strong PC skills (Google mail/Google Apps, EPOS)
• Previous service/helpdesk experience
• Thorough, demonstrates attention to detail
• Able to work on own initiative with minimum supervision
• Organised and able to identify and prioritise work.
• Supportive and reliable team member.
• Able to work well to aggressive and pressurised deadlines.
• Ability to liaise with different levels of people
• Ability to communicate effectively and accurately
• Good clear telephone manner
• Effective customer service skills

The Role

• Drive/manage calls in to resolution within SLA
• Review service calls and escalate as appropriate
• Act as a first line escalation point (for immediate issues) and refer more complex issues
• Provide first line/second line escalation to service issues
• Work in the team to drive success
• Liaise with customers
• Develop content in Knowledge Base
• Share knowledge and processes with team
• Pro-actively resolve issues with service calls, escalating when required
• Apply company procedure and adopt with any processes put in place by management
• Refer all relevant issues to Line Manager for further investigation
• Mobile and Hardware deployment
• Assist with tablet and mobile issues
• Call ownership and monitoring
• Assist with call queues

2nd line support (AD, Win 7/10, Windows Service 2003/2008)

6 months fixed term contract with a view to permanent, based on a full time permanent salary of £30k plus benefits, Central London

Skills

• Active Directory
• Build knowledge of bespoke business apps
• Wintel knowledge (Win 7, 10, Windows Server 2003/2008)
• Basic networking knowledge
• Basic hardware knowledge (HP platforms)
• Strong PC skills (Google mail/Google Apps, EPOS)
• Previous service/helpdesk experience
• Thorough, demonstrates attention to detail
• Able to work on own initiative with minimum supervision
• Organised and able to identify and prioritise work.
• Supportive and reliable team member.
• Able to work well to aggressive and pressurised deadlines.
• Ability to liaise with different levels of people
• Ability to communicate effectively and accurately
• Good clear telephone manner
• Effective customer service skills

The Role

• Drive/manage calls in to resolution within SLA
• Review service calls and escalate as appropriate
• Act as a first line escalation point (for immediate issues) and refer more complex issues
• Provide first line/second line escalation to service issues
• Work in the team to drive success
• Liaise with customers
• Develop content in Knowledge Base
• Share knowledge and processes with team
• Pro-actively resolve issues with service calls, escalating when required
• Apply company procedure and adopt with any processes put in place by management
• Refer all relevant issues to Line Manager for further investigation
• Mobile and Hardware deployment
• Assist with tablet and mobile issues
• Call ownership and monitoring
• Assist with call queues

QA Engineer

AUTOMATION / SELENIUM WEB DRIVER / JIRA / ISEB or ISTQB / SQL SERVER / AGILE

Brand New Opportunity for Automation Tester to join Successful Software House in Staffordshire.

• Automation Testing / Selenium Web Driver / ISEB or ISTQB / Jira / SQL / Agile
• Based in our Staffordshire offices, easily commutable from Nottingham & Derby.
• Salary up to £34,000 depending on experience.
• Sound Interesting? Contact Chris on or /

We are a hugely successful software house building out our passionate testing team with the addition of an automation tester to work on our flagship software security platform.

WHO ARE WE?

We are a widely recognized Software House with over 25 years of development under our belts. We provide award winning software solutions to our list of clients across a range of sectors and are quickly becoming giants within our industry. Following on from the success of our flagship software suite we are growing our development team to accommodate a number of new clients and as such are looking for an Automation Test Engineer to join our growing team.

WHAT WILL YOU BE DOING?

You will be lending your automation testing and associated automation tools to improve one of the largest data sets in the West Midlands by reviewing and writing test scripts to support our flagship software. The ideal candidate will perform functional, regression and automation testing as part of the application development life cycle. In return you will be immersed in the newest tech, have the unlimited potential to grow and progress and have the opportunity for regular salary reviews, a generous bonus scheme and incentives.

WE NEED YOU TO HAVE….

• Strong Automation Testing Skills (Experience with Associated Tools ie: Selenium Web Driver etc)
• Strong SQL Skills are Essential
• Experience in defect tracking tools (Jira)
• Demonstrated ability to work within a variety of team structure (Agile, Scrum)

TO BE CONSIDERED….

Please either apply by clicking online or emailing me directly to Christopher. For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Brett_Testing or connect with me on LinkedIn, just search Christopher Brett in Google! I look forward to hearing from you.

Key Skills: AUTOMATION / SELENIUM WEB DRIVER / ISEB / ISTQB / SQL SERVER / JIRA

QA Engineer

AUTOMATION / SELENIUM WEB DRIVER / JIRA / ISEB or ISTQB / SQL SERVER / AGILE

Brand New Opportunity for Automation Tester to join Successful Software House in Staffordshire.

• Automation Testing / Selenium Web Driver / ISEB or ISTQB / Jira / SQL / Agile
• Based in our Staffordshire offices, easily commutable from Nottingham & Derby.
• Salary up to £34,000 depending on experience.
• Sound Interesting? Contact Chris on or /

We are a hugely successful software house building out our passionate testing team with the addition of an automation tester to work on our flagship software security platform.

WHO ARE WE?

We are a widely recognized Software House with over 25 years of development under our belts. We provide award winning software solutions to our list of clients across a range of sectors and are quickly becoming giants within our industry. Following on from the success of our flagship software suite we are growing our development team to accommodate a number of new clients and as such are looking for an Automation Test Engineer to join our growing team.

WHAT WILL YOU BE DOING?

You will be lending your automation testing and associated automation tools to improve one of the largest data sets in the West Midlands by reviewing and writing test scripts to support our flagship software. The ideal candidate will perform functional, regression and automation testing as part of the application development life cycle. In return you will be immersed in the newest tech, have the unlimited potential to grow and progress and have the opportunity for regular salary reviews, a generous bonus scheme and incentives.

WE NEED YOU TO HAVE….

• Strong Automation Testing Skills (Experience with Associated Tools ie: Selenium Web Driver etc)
• Strong SQL Skills are Essential
• Experience in defect tracking tools (Jira)
• Demonstrated ability to work within a variety of team structure (Agile, Scrum)

TO BE CONSIDERED….

Please either apply by clicking online or emailing me directly to Christopher. For further information please call me on . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself or one of my colleagues will respond. By applying for this role you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Brett_Testing or connect with me on LinkedIn, just search Christopher Brett in Google! I look forward to hearing from you.

Key Skills: AUTOMATION / SELENIUM WEB DRIVER / ISEB / ISTQB / SQL SERVER / JIRA

Junior Analyst

Start Date: ASAP

Initial Period: 3 Months

Location: Bristol

Rate: £16-18 per hour

The Company

My client is one of the UK's most well known and technologically advanced telecommunication brands and serves its customers with an attractive range of propositions including Superfast mobile fibre-broadband speeds. My client is the largest mobile network operator in the UK, with 29.6 million customers and the largest operator of 4G services in Europe

The Role

To support the effective operation of the PMO through supporting information management.

You will be Responsible for;

• Support PMO team in weekly programme governance and reporting:

• Create and maintain Excel workbooks to drive reporting
• Prepare PowerPoint slide packs for governance meetings
• Record decisions and actions, maintain actions logs and chase up delivery of actions
• Arrange rooms, runWebEx and conference dial-in calls
  • Support to PMO Deliverables Manager including running document management processes, supporting release gate process governance and administration of Document mailbox
  • Support to PMO Information Manager including managing internal Share-point site access and administration of Share-point mailbox
  • Maintains relationships with

Key Challenges

• Governance and Reporting

• Developing Excel workbooks to drive and automate programme reporting dealing with large amounts of data
• Helping the team report detailed programme information in a concise manner than can be easily assimilated by busy Heads & Directors
• Tracking of actions from governance meetings and chasing for updates
• Ensuring accuracy and consistency of information in governance packs

• Taking a pro-active approach to ensure documents are reviewed and submitted according to agreed process, timescales and quality standards paying attention to detail
• Managing competing priorities and being flexible to support the PMO team
• Maintaining a good knowledge of activity across the programme to support the team
• Building relationships with the programme delivery team and HoDs and Directors to manage ongoing actions

About You;

• Analyst/PMO/support team experience satisfying a number of stakeholders in a complex, pressured environment
• Sufficiently confident and tactful to press Directors for information
• Excellent team player with great interpersonal skills - able to work as part of the team and/or work on own as necessary
• Able to use initiative as necessary
• Excellent PowerPoint and Excel skills
• Track record of building and sustaining effective and trusted internal and external relationships at all levels
• Excellent communications skills - particularly written

TO APPLY - PLEASE REPLY WITH AN UP TO DATE CV

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunities employer.

Junior Analyst

Start Date: ASAP

Initial Period: 3 Months

Location: Bristol

Rate: £16-18 per hour

The Company

My client is one of the UK's most well known and technologically advanced telecommunication brands and serves its customers with an attractive range of propositions including Superfast mobile fibre-broadband speeds. My client is the largest mobile network operator in the UK, with 29.6 million customers and the largest operator of 4G services in Europe

The Role

To support the effective operation of the PMO through supporting information management.

You will be Responsible for;

• Support PMO team in weekly programme governance and reporting:

• Create and maintain Excel workbooks to drive reporting
• Prepare PowerPoint slide packs for governance meetings
• Record decisions and actions, maintain actions logs and chase up delivery of actions
• Arrange rooms, runWebEx and conference dial-in calls
  • Support to PMO Deliverables Manager including running document management processes, supporting release gate process governance and administration of Document mailbox
  • Support to PMO Information Manager including managing internal Share-point site access and administration of Share-point mailbox
  • Maintains relationships with

Key Challenges

• Governance and Reporting

• Developing Excel workbooks to drive and automate programme reporting dealing with large amounts of data
• Helping the team report detailed programme information in a concise manner than can be easily assimilated by busy Heads & Directors
• Tracking of actions from governance meetings and chasing for updates
• Ensuring accuracy and consistency of information in governance packs

• Taking a pro-active approach to ensure documents are reviewed and submitted according to agreed process, timescales and quality standards paying attention to detail
• Managing competing priorities and being flexible to support the PMO team
• Maintaining a good knowledge of activity across the programme to support the team
• Building relationships with the programme delivery team and HoDs and Directors to manage ongoing actions

About You;

• Analyst/PMO/support team experience satisfying a number of stakeholders in a complex, pressured environment
• Sufficiently confident and tactful to press Directors for information
• Excellent team player with great interpersonal skills - able to work as part of the team and/or work on own as necessary
• Able to use initiative as necessary
• Excellent PowerPoint and Excel skills
• Track record of building and sustaining effective and trusted internal and external relationships at all levels
• Excellent communications skills - particularly written

TO APPLY - PLEASE REPLY WITH AN UP TO DATE CV

Candidates will ideally show evidence of the above in their CV in order to be considered.

Please be advised if you haven't heard from us within 48 hours then unfortunately your application has not been successful on this occasion, we may however keep your details on file for any suitable future vacancies and contact you accordingly.

Pontoon is an employment consultancy and operates as an equal opportunities employer.

IT Project Manager

£32,000 - £38,000 per annum+ benefits, flexible hours, training & career progression

Hampshire - Farnborough

An exciting opportunity for an IT Project Manager/Implementation Consultant has come to the market to join an established organisation located in Farnborough, Hampshire. You will be responsible for overseeing the full lifecycle of projects from initial concept through to go-live releases providing effective project support to achieve business objectives in delivering the digital strategy. The IT project manager will be working across a wide variety of technologies across the digital remit including infrastructure, desktop and software. The successful candidate is likely to come from a project management background however our client will consider candidates coming from a technical support background seeking to move into a project management position.

Key Skills/Experience

• IT Project management experience/or technical support experience
• Technical documentation - requirements gathering, resource allocation, user specifications etc.
• Technical knowledge of software delivery process (full lifecycle).
• Knowledge of project management methodology (Prince 2 would be advantageous)
• Liaising with a variety of business stakeholders - customer interaction
• Excellent time management, organisational and customer communication skills.

This exciting opportunity will allow a candidate to play a pivotal role within the organisations digital strategy working closely with the Head of IT. Please send your CV for immediate consideration to

Keywords: Implementation, Consultant, Project Management, Project Manager, Infrastructure, Desktop, Digital, Windows, Server, Exchange, Office 365, Avaya, Prince 2, Technical Documentation, KPI reporting, Web, Development, Resource Allocation, User Specifications.

IT Project Manager

£32,000 - £38,000 per annum+ benefits, flexible hours, training & career progression

Hampshire - Farnborough

An exciting opportunity for an IT Project Manager/Implementation Consultant has come to the market to join an established organisation located in Farnborough, Hampshire. You will be responsible for overseeing the full lifecycle of projects from initial concept through to go-live releases providing effective project support to achieve business objectives in delivering the digital strategy. The IT project manager will be working across a wide variety of technologies across the digital remit including infrastructure, desktop and software. The successful candidate is likely to come from a project management background however our client will consider candidates coming from a technical support background seeking to move into a project management position.

Key Skills/Experience

• IT Project management experience/or technical support experience
• Technical documentation - requirements gathering, resource allocation, user specifications etc.
• Technical knowledge of software delivery process (full lifecycle).
• Knowledge of project management methodology (Prince 2 would be advantageous)
• Liaising with a variety of business stakeholders - customer interaction
• Excellent time management, organisational and customer communication skills.

This exciting opportunity will allow a candidate to play a pivotal role within the organisations digital strategy working closely with the Head of IT. Please send your CV for immediate consideration to

Keywords: Implementation, Consultant, Project Management, Project Manager, Infrastructure, Desktop, Digital, Windows, Server, Exchange, Office 365, Avaya, Prince 2, Technical Documentation, KPI reporting, Web, Development, Resource Allocation, User Specifications.

CMS Distribution is a value-added IT distributor of business and consumer technology products. We create global markets for our 150+ manufacturers selling to corporate resellers, managed service providers, high street and online retailers. Our 400 people help our customers grow their business from twelve locations in the UK, Ireland, Netherlands, Sweden, Spain, France, Australia, China and the US.

Due to expansion, a fantastic position has arisen for a Senior Desktop Support to be based in our Castleford site. Working within an ITIL aligned environment, the Senior Desktop Support role will provide local and group wide support to our busy offices and warehouse, ensuring incidents and service requests are dealt with in a timely manner whilst maintaining high levels of professionalism and exceptional customer service.

Minimum Requirements

• Experience of managing/supporting line-of-business systems
• Windows 10 deployment, configuration and support
• Windows Server and Active Directory
• Good knowledge of networking fundamentals
• Office 365 management and support
• Telecoms and video conferencing administration experience
• Good knowledge of ITIL processes and experience using an ITSM system
• Good customer service and communication skills
• Structured thinking and problem-solving abilities
• Ability to organise, prioritise and manage workload
• Project management experience
• High attention to detail
• Flexibility and willingness to travel (UK and ROI)
• Team player and able to build strong relationships

Duties and Responsibilities

• Monitor, support and maintain the Warehouse Management System ensuring the performance and availability SLAs are achieved
• Identify and resolve incidents relating to desktops/laptops/handhelds, applications, systems and networks to limit disruption to the business
• Deployment and configuration of hardware and software
• Ensure our cyber-security policies are adhered to and suggest improvements
• Support the VoIP based telecoms platform and video conferencing system
• Provide guidance and mentoring to junior members of the Team
• Maintain departmental policies and procedures in line with ITIL standards
• Update and maintain the IT asset management system
• Contribute to the knowledge management system and ensure known problems and fixes are documented
• Keep up to date with technology developments within the industry and make recommendations where appropriate
• Ensure policies and procedures are followed throughout the organisation and any breaches are reported to the relevant person

Full JD available on request.

CMS Distribution is a value-added IT distributor of business and consumer technology products. We create global markets for our 150+ manufacturers selling to corporate resellers, managed service providers, high street and online retailers. Our 400 people help our customers grow their business from twelve locations in the UK, Ireland, Netherlands, Sweden, Spain, France, Australia, China and the US.

Due to expansion, a fantastic position has arisen for a Senior Desktop Support to be based in our Castleford site. Working within an ITIL aligned environment, the Senior Desktop Support role will provide local and group wide support to our busy offices and warehouse, ensuring incidents and service requests are dealt with in a timely manner whilst maintaining high levels of professionalism and exceptional customer service.

Minimum Requirements

• Experience of managing/supporting line-of-business systems
• Windows 10 deployment, configuration and support
• Windows Server and Active Directory
• Good knowledge of networking fundamentals
• Office 365 management and support
• Telecoms and video conferencing administration experience
• Good knowledge of ITIL processes and experience using an ITSM system
• Good customer service and communication skills
• Structured thinking and problem-solving abilities
• Ability to organise, prioritise and manage workload
• Project management experience
• High attention to detail
• Flexibility and willingness to travel (UK and ROI)
• Team player and able to build strong relationships

Duties and Responsibilities

• Monitor, support and maintain the Warehouse Management System ensuring the performance and availability SLAs are achieved
• Identify and resolve incidents relating to desktops/laptops/handhelds, applications, systems and networks to limit disruption to the business
• Deployment and configuration of hardware and software
• Ensure our cyber-security policies are adhered to and suggest improvements
• Support the VoIP based telecoms platform and video conferencing system
• Provide guidance and mentoring to junior members of the Team
• Maintain departmental policies and procedures in line with ITIL standards
• Update and maintain the IT asset management system
• Contribute to the knowledge management system and ensure known problems and fixes are documented
• Keep up to date with technology developments within the industry and make recommendations where appropriate
• Ensure policies and procedures are followed throughout the organisation and any breaches are reported to the relevant person

Full JD available on request.