To lead and transform the customer service delivery experience and standards, by defining ITIL standard processes from 1st through to 3rd line technical support delivery within the service desk and within the field engineering teams.

General

• Dynamic, hands-on role to lead and deliver world-class customer service support to ITIL standards for all customers in accordance with agreed SLA's and KPI's
• Strong, disciplined and well organised approach to work, able to prioritise, allocate and manage the workload across the team
• Desire and passion to deliver continuous improvement in service delivery
• Operate within ITIL service management framework with strong focus on Incident and Problem Management processes

Operational

• Manage the Service Desk operation and staff to provide 1st through to 3rd line level technical support and field engineering; answering support queries, using remote desktop tools or should the need arise attendance to users place of work
• Manage the daily team shift rota and Out of Hours on-call rota
• Mentor, appraise and development of staff in their roles as Service Desk Analysts and Field Support Engineers
• Schedule and prioritise of IT projects and customer installations.
• Act as the escalation point for unresolved or escalated calls and deal accordingly showing clear ownership
• Maintain a high degree of customer service for all support queries and ensure the Service Desk and field service teams adhere to all IT service management principles
• Report to senior directors on any issue that could significantly impact the business
• Report and track the overall performance of the Service Delivery Team using KPI and SLA metrics
• Attend Change Advisory Board meetings
• Take overall responsibility for incident management and request fulfilment on the Service Desk
• Ensure staff take ownership of user problems and be proactive when dealing with user issues
• Ensure all calls are logged in the Service Desk logging system.
• Respond to enquiries from clients and help them resolve any issues in an appropriate timeframe
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Allocate more complex calls to the relevant 2nd or 3rd line support function and ensure resolution

Knowledge & Skills Required:

• Highly driven and determined individual with excellent communication skills both written and verbal
• Strong analytical and problem-solving skills
• Demonstrable and proven ability to work on own initiative with good organisational skills and self-drive
• Excellent telephone manner and language communication skills
• Exceptional customer focus skills, with a natural aptitude to consider impact to the customer
• Excellent Microsoft Desktop Operating systems knowledge
• Good understanding of Server and Network infrastructures, including telephony systems

Experience Required.

• Significant experience in a Senior Manager with Leadership in an IT Service Desk role
• Proven experience of Desktop support in a customer facing role (internal or external)
• Demonstrable conflict management and resolution experience
• Seeks the best outcomes for the business and all customers
• ITIL Service Delivery qualification is highly appreciated
• A background in IT service delivery is essential and within a MSP will be a major advantage

Key Competencies

• Strong attitude to ownership and responsibility
• Customer Focused
• Drive for results
• Problem Solver
• Strategic thinking and innovation
• Excellent Management skills
• Ability to prioritise workload, consistent with business priorities
• Relationship Builder
• Interpersonal & influencing skills
• Judgement and decision making
• Team Player
• Achievement Drive
• Enthusiastic and motivated self-starter
• Problem Solving

If you are interested in applying for this fantastic opportunity, feel free to attach your CV or call our office for a confidential discussion. GK Recruitment Ltd are acting as an Employment Agency

To lead and transform the customer service delivery experience and standards, by defining ITIL standard processes from 1st through to 3rd line technical support delivery within the service desk and within the field engineering teams.

General

• Dynamic, hands-on role to lead and deliver world-class customer service support to ITIL standards for all customers in accordance with agreed SLA's and KPI's
• Strong, disciplined and well organised approach to work, able to prioritise, allocate and manage the workload across the team
• Desire and passion to deliver continuous improvement in service delivery
• Operate within ITIL service management framework with strong focus on Incident and Problem Management processes

Operational

• Manage the Service Desk operation and staff to provide 1st through to 3rd line level technical support and field engineering; answering support queries, using remote desktop tools or should the need arise attendance to users place of work
• Manage the daily team shift rota and Out of Hours on-call rota
• Mentor, appraise and development of staff in their roles as Service Desk Analysts and Field Support Engineers
• Schedule and prioritise of IT projects and customer installations.
• Act as the escalation point for unresolved or escalated calls and deal accordingly showing clear ownership
• Maintain a high degree of customer service for all support queries and ensure the Service Desk and field service teams adhere to all IT service management principles
• Report to senior directors on any issue that could significantly impact the business
• Report and track the overall performance of the Service Delivery Team using KPI and SLA metrics
• Attend Change Advisory Board meetings
• Take overall responsibility for incident management and request fulfilment on the Service Desk
• Ensure staff take ownership of user problems and be proactive when dealing with user issues
• Ensure all calls are logged in the Service Desk logging system.
• Respond to enquiries from clients and help them resolve any issues in an appropriate timeframe
• Maintain a log of any software or hardware problems detected.
• Support users in the use of Computer equipment by providing necessary training and advice.
• Allocate more complex calls to the relevant 2nd or 3rd line support function and ensure resolution

Knowledge & Skills Required:

• Highly driven and determined individual with excellent communication skills both written and verbal
• Strong analytical and problem-solving skills
• Demonstrable and proven ability to work on own initiative with good organisational skills and self-drive
• Excellent telephone manner and language communication skills
• Exceptional customer focus skills, with a natural aptitude to consider impact to the customer
• Excellent Microsoft Desktop Operating systems knowledge
• Good understanding of Server and Network infrastructures, including telephony systems

Experience Required.

• Significant experience in a Senior Manager with Leadership in an IT Service Desk role
• Proven experience of Desktop support in a customer facing role (internal or external)
• Demonstrable conflict management and resolution experience
• Seeks the best outcomes for the business and all customers
• ITIL Service Delivery qualification is highly appreciated
• A background in IT service delivery is essential and within a MSP will be a major advantage

Key Competencies

• Strong attitude to ownership and responsibility
• Customer Focused
• Drive for results
• Problem Solver
• Strategic thinking and innovation
• Excellent Management skills
• Ability to prioritise workload, consistent with business priorities
• Relationship Builder
• Interpersonal & influencing skills
• Judgement and decision making
• Team Player
• Achievement Drive
• Enthusiastic and motivated self-starter
• Problem Solving

If you are interested in applying for this fantastic opportunity, feel free to attach your CV or call our office for a confidential discussion. GK Recruitment Ltd are acting as an Employment Agency

Data Analyst required for a leading and rapidly growing technology organisation in Portsmouth. You will have a background as a Data Analyst, or Business Intelligence (BI) Analyst - and will ideally have exposure to large amounts of data.

Top priorities for this organisation: Career Progression, Staff Engagement and Technology.

THE ROLE:

This is a great opportunity for an ambitious Data Analyst to join an exciting new team in Portsmouth. You will be providing data analysis across the business, focusing on the quality of the data.

This role would suit a Data Analyst or Business Intelligence Analyst looking to move into a fast-paced role that focuses on large amounts of data.

You'll be working closely with the Senior Data Analyst and Developers as well as non-technical staff alike to identify problems and work towards solutions that add value to the business.

Full and ongoing certification and training support. You will also benefit from work alongside industry-leading technology professionals and working with the latest technologies, with access to technology events and conferences.

EXPERIENCE:

For this Data Analyst role, you must have:
- a passion for data, with the initiative to dive deeper into any problems that are encountered

- experience working with large amounts of data

- excellent knowledge of Excel / SQL / OLAP
- excellent communication skills with the ability to talk both technical and non-technical

SALARY:

£35,000 - £50,000 Basic + Benefits

BENEFITS:

- Annual Salary Review
- 28 Days Holiday
- allocated Personal Development time each month
- Cycle to Work Scheme

- Flexible working / remote work available

This Data Analyst is a live and signed off vacancy.

Mexa Solutions are an approved supplier for this organisation and benefit from a tier one supplier status.

Please more information on this Data Analyst role, or a further exploratory conversation, please contact Charlotte Heggie on 0793_510_5650 or charlotte . heggie @ mexasolutions . com

Don't worry if you don't have an up to date CV, we can discuss this later.

Data Analyst required for a leading and rapidly growing technology organisation in Portsmouth. You will have a background as a Data Analyst, or Business Intelligence (BI) Analyst - and will ideally have exposure to large amounts of data.

Top priorities for this organisation: Career Progression, Staff Engagement and Technology.

THE ROLE:

This is a great opportunity for an ambitious Data Analyst to join an exciting new team in Portsmouth. You will be providing data analysis across the business, focusing on the quality of the data.

This role would suit a Data Analyst or Business Intelligence Analyst looking to move into a fast-paced role that focuses on large amounts of data.

You'll be working closely with the Senior Data Analyst and Developers as well as non-technical staff alike to identify problems and work towards solutions that add value to the business.

Full and ongoing certification and training support. You will also benefit from work alongside industry-leading technology professionals and working with the latest technologies, with access to technology events and conferences.

EXPERIENCE:

For this Data Analyst role, you must have:
- a passion for data, with the initiative to dive deeper into any problems that are encountered

- experience working with large amounts of data

- excellent knowledge of Excel / SQL / OLAP
- excellent communication skills with the ability to talk both technical and non-technical

SALARY:

£35,000 - £50,000 Basic + Benefits

BENEFITS:

- Annual Salary Review
- 28 Days Holiday
- allocated Personal Development time each month
- Cycle to Work Scheme

- Flexible working / remote work available

This Data Analyst is a live and signed off vacancy.

Mexa Solutions are an approved supplier for this organisation and benefit from a tier one supplier status.

Please more information on this Data Analyst role, or a further exploratory conversation, please contact Charlotte Heggie on 0793_510_5650 or charlotte . heggie @ mexasolutions . com

Don't worry if you don't have an up to date CV, we can discuss this later.

• C
• C++
• Java
• JavaScript

• Spring Framework
• CSS
• SQL
• REST
• SOAP
• Version Control (SVN)
• OOP

• C
• C++
• Java
• JavaScript

• Spring Framework
• CSS
• SQL
• REST
• SOAP
• Version Control (SVN)
• OOP

The Role

I'm recruiting exclusively for a leading UK Investment Company in Cardiff that is looking for a SQL Developer to take on a lead role in the Data team. You'll be offered a career path from day one, you'll decide upon the areas in which you'll get further training and you will be joining a staff-orientated culture.

My client is offering first class training, a staff-orientated environment, a collaborative team and some of the best benefits in Cardiff (how does 30 days holiday sound?).

Responsibilities

• Data modelling;
• Working closely with the data warehouse
• Improving the business' analytics capability
• Implementation and management of reporting systems

Requirements

A solid grounding in SQL, SSRS, SSIS.

Benefits

Some of the benefits that this leading Fintech Company in Cardiff is offering the successful BI developer include:

• 30 days holiday;
• Working from home arrangement for family commitments;
• Flexible working hours determined by you;
• Gym membership and the option to sign up for company sporting teams;
• A career plan set out from day one;
• Social events, summer parties, Christmas parties;
• Your birthday off work;
• Great pension;
• Health insurance;
• Car schemes.

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.

The Role

I'm recruiting exclusively for a leading UK Investment Company in Cardiff that is looking for a SQL Developer to take on a lead role in the Data team. You'll be offered a career path from day one, you'll decide upon the areas in which you'll get further training and you will be joining a staff-orientated culture.

My client is offering first class training, a staff-orientated environment, a collaborative team and some of the best benefits in Cardiff (how does 30 days holiday sound?).

Responsibilities

• Data modelling;
• Working closely with the data warehouse
• Improving the business' analytics capability
• Implementation and management of reporting systems

Requirements

A solid grounding in SQL, SSRS, SSIS.

Benefits

Some of the benefits that this leading Fintech Company in Cardiff is offering the successful BI developer include:

• 30 days holiday;
• Working from home arrangement for family commitments;
• Flexible working hours determined by you;
• Gym membership and the option to sign up for company sporting teams;
• A career plan set out from day one;
• Social events, summer parties, Christmas parties;
• Your birthday off work;
• Great pension;
• Health insurance;
• Car schemes.

Oscar Technology is acting as an Employment Agency in relation to this vacancy.

To understand more about what we do with your data please review our privacy policy at https://our-privacy-policy.

A Software Developer is required by a well-established and market-leading international business based in Portsmouth. As a Software Developer you will play a pivotal role for designing, coding, testing and implementing new and existing software products.

Essential Requirements:

• C#, JavaScript and HTML
• Advanced knowledge of large database development including Azure and SQL
• Knowledge of frameworks to include Git/Github and .NET
• A degree in Computer Science, Computer Engineering or Information Technology.

Salary and Benefits:

The basic salary is £35-55,000 p.a. depending on skills and experience. Benefits including 25 days holiday plus all bank holidays, pension scheme, free gym membership, nursery, and excellent career progression opportunities. The working environment is lively and modern.

Working hours: Monday to Friday 9:00am - 5:30pm.

Contact Bond Williams Recruitment in Bournemouth to discuss this opportunity in further detail.

Keywords: Software Developer, Data Developer, C#, JavaScript, HTML, Azure, SQL, Github, .NET

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

A Software Developer is required by a well-established and market-leading international business based in Portsmouth. As a Software Developer you will play a pivotal role for designing, coding, testing and implementing new and existing software products.

Essential Requirements:

• C#, JavaScript and HTML
• Advanced knowledge of large database development including Azure and SQL
• Knowledge of frameworks to include Git/Github and .NET
• A degree in Computer Science, Computer Engineering or Information Technology.

Salary and Benefits:

The basic salary is £35-55,000 p.a. depending on skills and experience. Benefits including 25 days holiday plus all bank holidays, pension scheme, free gym membership, nursery, and excellent career progression opportunities. The working environment is lively and modern.

Working hours: Monday to Friday 9:00am - 5:30pm.

Contact Bond Williams Recruitment in Bournemouth to discuss this opportunity in further detail.

Keywords: Software Developer, Data Developer, C#, JavaScript, HTML, Azure, SQL, Github, .NET

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency