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Technical Support Advisor
  • Whiteley
  • Competitive salary
    • Permanent
  • 08 Mar 2020

Our Client is a fast growing and entrepreneurial business, with a large and expanding Customer base. We are excited to be recruiting for a Junior Technical Support Advisor, to join the new Tech Team.

If you are looking for a new opportunity within an exciting business, with big plans, and you have the passion to set the bar high where Technical Support is concerned, this could be the perfect opportunity for you.

Job Title

Technical Support Advisor

Role purpose

To support the Companies Customers with any technical queries or difficulties and ensure these requests are answered and resolved in a timely fashion. To be responsible for taking incoming calls from customers, making outbound call backs to customers and liaising with our out of hours support team to ensure any issues are resolved. To liaise with external suppliers and keep up to date on technical updates and changes.

  • Internal: Sales teams, Quality Control, Customer Service and Finance
  • External: Existing customers and external suppliers

Relationships

  • Taking incoming calls and making outbound call back requests
  • Resolving any technical issues for our customers in a timely manner
  • Proactively ensuring a smooth technical transition of all consumer customers

joining Onestream so the customer never has to chase for an update

  • Providing help and guidance to the Customer Service team
  • Upskilling the wider Customer Service team to assist in answering basic technical

support questions

  • Liaising with router and wholesale suppliers
  • Answering general customer service queries
  • Ensuring call-backs are made within the criteria set by senior management
  • Completing notes on the Salesforce reporting system for all customer

communication

  • Making suggestions for improvement within the Tech support role

Key Responsibilities

  • Must be aware of market trends and changes in the industry
  • Time management - must be able to prioritise between active clients and back

office administration

  • Building and managing internal relationships with other teams and departments
  • Must be able to stay calm and positive when dealing with challenging customers

Key Challenges

  • Excellent communication and organisational skills
  • Excellent telephone manner including listening skills
  • Must be able to work well under pressure and remain calm in stressful situations
  • Customer focused and passionate about service
  • A proactive approach
  • Ability to work to strict deadlines and prioritise workload
  • Great business sense and commercially aware of the consequences of decision

making, striking the right balance between customer service and profit

Core Competencies

  • Strong problem-solving skills
  • Attention to detail and accuracy
  • Technical Knowledge of basic routers, Broadband and Telephone Lines
  • Personable and confident
  • Passionate about providing an excellent service with every customer interaction
  • Driven to go the 'extra mile’
  • Enjoys working with and speaking to people
  • Understands how own role contributes to business objectives and internal

customer satisfaction

  • Is able to remain calm and work well under pressure
  • Delivers against expectations on or ahead of time
  • Tackles potential problems on own initiative
  • Communicates in an open, candid and consistent manner
  • Is able to work as part of a team

If this is the perfect opportunity for you, please apply via Solve Recruitment.

Technical Support Advisor
  • Whiteley
  • Competitive salary
    • Permanent
  • 08 Mar 2020

Our Client is a fast growing and entrepreneurial business, with a large and expanding Customer base. We are excited to be recruiting for a Junior Technical Support Advisor, to join the new Tech Team.

If you are looking for a new opportunity within an exciting business, with big plans, and you have the passion to set the bar high where Technical Support is concerned, this could be the perfect opportunity for you.

Job Title

Technical Support Advisor

Role purpose

To support the Companies Customers with any technical queries or difficulties and ensure these requests are answered and resolved in a timely fashion. To be responsible for taking incoming calls from customers, making outbound call backs to customers and liaising with our out of hours support team to ensure any issues are resolved. To liaise with external suppliers and keep up to date on technical updates and changes.

  • Internal: Sales teams, Quality Control, Customer Service and Finance
  • External: Existing customers and external suppliers

Relationships

  • Taking incoming calls and making outbound call back requests
  • Resolving any technical issues for our customers in a timely manner
  • Proactively ensuring a smooth technical transition of all consumer customers

joining Onestream so the customer never has to chase for an update

  • Providing help and guidance to the Customer Service team
  • Upskilling the wider Customer Service team to assist in answering basic technical

support questions

  • Liaising with router and wholesale suppliers
  • Answering general customer service queries
  • Ensuring call-backs are made within the criteria set by senior management
  • Completing notes on the Salesforce reporting system for all customer

communication

  • Making suggestions for improvement within the Tech support role

Key Responsibilities

  • Must be aware of market trends and changes in the industry
  • Time management - must be able to prioritise between active clients and back

office administration

  • Building and managing internal relationships with other teams and departments
  • Must be able to stay calm and positive when dealing with challenging customers

Key Challenges

  • Excellent communication and organisational skills
  • Excellent telephone manner including listening skills
  • Must be able to work well under pressure and remain calm in stressful situations
  • Customer focused and passionate about service
  • A proactive approach
  • Ability to work to strict deadlines and prioritise workload
  • Great business sense and commercially aware of the consequences of decision

making, striking the right balance between customer service and profit

Core Competencies

  • Strong problem-solving skills
  • Attention to detail and accuracy
  • Technical Knowledge of basic routers, Broadband and Telephone Lines
  • Personable and confident
  • Passionate about providing an excellent service with every customer interaction
  • Driven to go the 'extra mile’
  • Enjoys working with and speaking to people
  • Understands how own role contributes to business objectives and internal

customer satisfaction

  • Is able to remain calm and work well under pressure
  • Delivers against expectations on or ahead of time
  • Tackles potential problems on own initiative
  • Communicates in an open, candid and consistent manner
  • Is able to work as part of a team

If this is the perfect opportunity for you, please apply via Solve Recruitment.

Product Manager - Risk
  • London, England, United Kingdom
  • £75,000 - £95,000 + 10% bonus
    • Permanent
  • 08 Mar 2020
An exciting opportunity has arisen for an experienced Product Manager to join this leading software provider delivering innovative and award winning complex decision making analytics to a broad range of investment institutions.

An exciting opportunity has arisen at this leading software provider for the investment community for an experienced Product Manager to join the Product management team.  Reporting to the Chief Product Officer, you'll be responsible for helping to craft the product strategy, collecting proposed business requirements and project managing development. In your interactions with engineering, you will motivate staff to improve productivity/pride-in-product and contribute to a climate of innovation and success.

Pre-Project

  • Responsible for production of product requirements that support the defined proposition plan
  • Responsible for prioritisation of product requirements presented by customers, Sales & Chief Commercial Officer and conducing ROI analysis
  • Responsible for writing detailed Product Requirement Specification
  • Responsible for ensuring consistent design across the product platform
  • Accountable for building the detailed schedule and critical path and accompanying structure that lays out the work needed to complete the delivery of the product, define resourcing needed
  • Accountable for committing to the proposed plan

Execution

  • Responsible for overseeing the delivery of new products and/or capabilities in line with defined product requirements
  • Responsible for assessing the technical feasibility of producing the product
  • Responsible for ensuring issues are managed and product delivery remains on target for cost, time and quality, ensure governance, managing risk, reporting
  • Responsible for creating technical documentation for product for internal and external use covering the architecture, design, security and processes, operational documentation
  • Responsible for product launch process for new products and liaise with Sales and Marketing to ensure communication/alignment/standardisation of processes, escalations etc.

Your profile

Competencies

  • Manages projects with minimal supervision, involving manager or other senior leaders only when appropriate
  • Communicates expectations clearly and follows through on commitments to ensure outcomes are achieved with a strong sense of urgency
  • Practices continual self-development including but not limited to self-study, actively incorporating feedback and learning through successes/failures
  • Quickly learns and adapts to new products, data environments and people.
  • Able to ask effective questions, effectively identify and analyse problems and propose solutions
  • Develops new ideas to improve process or product and is able to prepare implementation plans
  • Able to both actively listen to and effectively question to understand another’s viewpoint
  • Collaboratively work within multiple teams to establish rapport and remove barriers to team performance

Behaviours

  • Think big – move beyond what we are doing today to thinking about how we can grow into the future
  • Has the courage to advocate change and challenge the status quo in positive, constructive ways
  • Analytically inquisitive – a desire to always explore the data further, never satisfied that you have found all the insights
  • Outstanding attention to detail – particularly when working with raw data and putting together presentation materials
  • Positive, enthusiastic and motivated
  • Pragmatic and hands-on, able to seamlessly work with varying roles and levels and deal with ambiguity
  • Persuasive and collaborative
  • Ability to effectively and concisely present complex data and concepts
  • Culturally aware with the ability to communicate and lead projects in multi-cultural, multi-national environments
  • Highly outcome-oriented

Qualifications and Experiences

  • Bachelor’s degree in a relevant field e.g. Computer Science, Engineering, Mathematics, Statistics, Business, Finance, Economics – post-graduate specialist study is preferred
  • Proven experience in Product Management roles, ideally gained in a blend of consulting and large corporate environments where innovative analytical approaches were used for product development decision-making
  • First-hand knowledge of working in an Asset Management function OR working for a vendor whose products cover public equities. The purpose is to understand how our customers work and therefore provide relevant training insights and suggestions. Also, to understand how different segments of the market have differing requirements from the system e.g. a Multi Manager’s needs versus a Pension Fund’s needs
  • Knowledge of markets other than public equities, e.g. Fixed Income, is an advantage

To apply for this role in confidence please call Haydn Reynolds on 020 3371 6851 or send your CV to him at hreynolds@riversdaleconsulting.com

Product Manager - Risk
  • London, England, United Kingdom
  • £75,000 - £95,000 + 10% bonus
    • Permanent
  • 08 Mar 2020
An exciting opportunity has arisen for an experienced Product Manager to join this leading software provider delivering innovative and award winning complex decision making analytics to a broad range of investment institutions.

An exciting opportunity has arisen at this leading software provider for the investment community for an experienced Product Manager to join the Product management team.  Reporting to the Chief Product Officer, you'll be responsible for helping to craft the product strategy, collecting proposed business requirements and project managing development. In your interactions with engineering, you will motivate staff to improve productivity/pride-in-product and contribute to a climate of innovation and success.

Pre-Project

  • Responsible for production of product requirements that support the defined proposition plan
  • Responsible for prioritisation of product requirements presented by customers, Sales & Chief Commercial Officer and conducing ROI analysis
  • Responsible for writing detailed Product Requirement Specification
  • Responsible for ensuring consistent design across the product platform
  • Accountable for building the detailed schedule and critical path and accompanying structure that lays out the work needed to complete the delivery of the product, define resourcing needed
  • Accountable for committing to the proposed plan

Execution

  • Responsible for overseeing the delivery of new products and/or capabilities in line with defined product requirements
  • Responsible for assessing the technical feasibility of producing the product
  • Responsible for ensuring issues are managed and product delivery remains on target for cost, time and quality, ensure governance, managing risk, reporting
  • Responsible for creating technical documentation for product for internal and external use covering the architecture, design, security and processes, operational documentation
  • Responsible for product launch process for new products and liaise with Sales and Marketing to ensure communication/alignment/standardisation of processes, escalations etc.

Your profile

Competencies

  • Manages projects with minimal supervision, involving manager or other senior leaders only when appropriate
  • Communicates expectations clearly and follows through on commitments to ensure outcomes are achieved with a strong sense of urgency
  • Practices continual self-development including but not limited to self-study, actively incorporating feedback and learning through successes/failures
  • Quickly learns and adapts to new products, data environments and people.
  • Able to ask effective questions, effectively identify and analyse problems and propose solutions
  • Develops new ideas to improve process or product and is able to prepare implementation plans
  • Able to both actively listen to and effectively question to understand another’s viewpoint
  • Collaboratively work within multiple teams to establish rapport and remove barriers to team performance

Behaviours

  • Think big – move beyond what we are doing today to thinking about how we can grow into the future
  • Has the courage to advocate change and challenge the status quo in positive, constructive ways
  • Analytically inquisitive – a desire to always explore the data further, never satisfied that you have found all the insights
  • Outstanding attention to detail – particularly when working with raw data and putting together presentation materials
  • Positive, enthusiastic and motivated
  • Pragmatic and hands-on, able to seamlessly work with varying roles and levels and deal with ambiguity
  • Persuasive and collaborative
  • Ability to effectively and concisely present complex data and concepts
  • Culturally aware with the ability to communicate and lead projects in multi-cultural, multi-national environments
  • Highly outcome-oriented

Qualifications and Experiences

  • Bachelor’s degree in a relevant field e.g. Computer Science, Engineering, Mathematics, Statistics, Business, Finance, Economics – post-graduate specialist study is preferred
  • Proven experience in Product Management roles, ideally gained in a blend of consulting and large corporate environments where innovative analytical approaches were used for product development decision-making
  • First-hand knowledge of working in an Asset Management function OR working for a vendor whose products cover public equities. The purpose is to understand how our customers work and therefore provide relevant training insights and suggestions. Also, to understand how different segments of the market have differing requirements from the system e.g. a Multi Manager’s needs versus a Pension Fund’s needs
  • Knowledge of markets other than public equities, e.g. Fixed Income, is an advantage

To apply for this role in confidence please call Haydn Reynolds on 020 3371 6851 or send your CV to him at hreynolds@riversdaleconsulting.com

Sales Executives (2-5 years experience) - Fintech
  • London, England, United Kingdom
  • £40,000 - £55,000 + commission
    • Permanent
  • 08 Mar 2020
We currently have a number of exciting opportunities for Sales Executives looking to grow their sales career in the highly rewarding, financial technology industry.

To succeed in these roles you will need to be ambitious and self motivated and have some previous experience of cold calling and developing new business opportunities within technology or finance. You should have an understanding of how the financial markets operate from front to back office and be keen to sell software products into this sector.

You will be expected to draw on your keen sales abilities to tailor a pitch to each specific prospect you uncover, providing a consultative sales approach as you learn about the potential client and discuss a specific solution. 

You must be capable of working within a highly motivated team to drive the business forward as you will also work closely with the combined groups of Marketing, Sales and Product Management to ensure consistency of execution.

Excellent career prospects.  

If you are passionate about sales, extremely motivated to succeed, and want to work in an international growing company, we want to hear from you!

Qualifications:

• University degree in Technology, Business, Sales or Marketing

• Interest in or experience of selling software products to the financial sector

• Excellent communication skills

• Excellent prospecting and networking skills with some cold-calling experience is ideal

• Good working knowledge of the financial markets and technology with 2 years plus spent in a sales role.

Benefits:

Compensation includes a competitive base salary & excellent benefits.

Sales Executives (2-5 years experience) - Fintech
  • London, England, United Kingdom
  • £40,000 - £55,000 + commission
    • Permanent
  • 08 Mar 2020
We currently have a number of exciting opportunities for Sales Executives looking to grow their sales career in the highly rewarding, financial technology industry.

To succeed in these roles you will need to be ambitious and self motivated and have some previous experience of cold calling and developing new business opportunities within technology or finance. You should have an understanding of how the financial markets operate from front to back office and be keen to sell software products into this sector.

You will be expected to draw on your keen sales abilities to tailor a pitch to each specific prospect you uncover, providing a consultative sales approach as you learn about the potential client and discuss a specific solution. 

You must be capable of working within a highly motivated team to drive the business forward as you will also work closely with the combined groups of Marketing, Sales and Product Management to ensure consistency of execution.

Excellent career prospects.  

If you are passionate about sales, extremely motivated to succeed, and want to work in an international growing company, we want to hear from you!

Qualifications:

• University degree in Technology, Business, Sales or Marketing

• Interest in or experience of selling software products to the financial sector

• Excellent communication skills

• Excellent prospecting and networking skills with some cold-calling experience is ideal

• Good working knowledge of the financial markets and technology with 2 years plus spent in a sales role.

Benefits:

Compensation includes a competitive base salary & excellent benefits.

IT Graduate -Wakefield - great career progression opportunities
  • Wakefield
  • £17,000 - £19,000 per annum
    • Permanent
  • 08 Mar 2020

IT Graduate -Wakefield - great career progression opportunities

Are you a recent or soon-to-be graduate with a degree in Computer/IT-related field and have a passion for technology? This Yorkshire based business want to support your first step on the career ladder.

Client Details

The company are a long-established, international engineering firm, and their IT Department supports all business areas across 4 different divisions.

Description

IT Graduate -Wakefield - great career progression opportunities

Working alongside the Head of IT, you will have varied responsibilities within IT support, which will include:

  • Maintain the IT Infrastructure of the Group
  • Ensure network access is available at all times
  • Work as part of the IT Service Desk to resolve ticket issues and document opportunities for improvements
  • Keep up to date with new technologies, trends and releases that may be relevant to incorporate into the IT environment of the business

Profile

The successful candidate will be someone who has graduated (or will complete their degree this year) in an IT related field e.g Computer Science.

You will need to have a strong understanding of computer systems, mobile devices and other technology that businesses might use, as well as a desire to learn

Work experience in a similar IT support role would be beneficial

Knowledge of Microsoft Office products and operating systems would be a bonus

You must be well organised, able to stick to deadlines and work under pressure

Job Offer

As a graduate, this is an opportunity to join a business who wants to invest in you and can offer real career progression. Alongside the base salary, the company offer the following benefits:

  • 25 days holiday
  • Pension - 6% employer, 4% employee
  • Life assurance - 4 x salary

IT Graduate -Wakefield - great career progression opportunities

IT Graduate -Wakefield - great career progression opportunities
  • Wakefield
  • £17,000 - £19,000 per annum
    • Permanent
  • 08 Mar 2020

IT Graduate -Wakefield - great career progression opportunities

Are you a recent or soon-to-be graduate with a degree in Computer/IT-related field and have a passion for technology? This Yorkshire based business want to support your first step on the career ladder.

Client Details

The company are a long-established, international engineering firm, and their IT Department supports all business areas across 4 different divisions.

Description

IT Graduate -Wakefield - great career progression opportunities

Working alongside the Head of IT, you will have varied responsibilities within IT support, which will include:

  • Maintain the IT Infrastructure of the Group
  • Ensure network access is available at all times
  • Work as part of the IT Service Desk to resolve ticket issues and document opportunities for improvements
  • Keep up to date with new technologies, trends and releases that may be relevant to incorporate into the IT environment of the business

Profile

The successful candidate will be someone who has graduated (or will complete their degree this year) in an IT related field e.g Computer Science.

You will need to have a strong understanding of computer systems, mobile devices and other technology that businesses might use, as well as a desire to learn

Work experience in a similar IT support role would be beneficial

Knowledge of Microsoft Office products and operating systems would be a bonus

You must be well organised, able to stick to deadlines and work under pressure

Job Offer

As a graduate, this is an opportunity to join a business who wants to invest in you and can offer real career progression. Alongside the base salary, the company offer the following benefits:

  • 25 days holiday
  • Pension - 6% employer, 4% employee
  • Life assurance - 4 x salary

IT Graduate -Wakefield - great career progression opportunities

Inside IT Sales Representative - Immediate Start
  • Bournemouth
  • Salary negotiable
    • Permanent
  • 08 Mar 2020

We are looking at hiring 1-2 UK Inside Sales Representatives. Please see the job description below and the requirements.

Salary is £24,000 basic + £3,000 bonus + uncapped commissions

About the role

Your purpose in this role is to sell our client solutions, in this case, Blackberry Software SaaS, across the UK. Your primary focus is to run sales cycles with new and existing clients and consistently and predictably close revenue, on or above target. Your objective is to reach the closed revenue target of £100,000 per quarter.

Responsibilities

 Run the sales process from start to end with an emphasis on growing existing accounts (cross-sell and up-sell) & hunting for new business opportunities.

 Close Business to Business deals between €1,000K to €10,000K.

 Forecasting and account profiling in Salesforce.

Requirements

 Native level of English

 High level of English is required as training and development will be given only in English.

 Work permit for the UK

 1 - 3 years of B2B sales experience

 Experience in selling business solutions/ services

 We are looking for high-energy, driven professionals with sound business acumen

 Ideal candidates should be eager to advance in our organization by demonstrating their ability to be tenacious self-starters every day.

You will need to able to attend a recruitment assessment meeting on THURSDAY 6TH FEBRUARY AT 5PM IN BOURNEMOUTH

Inside IT Sales Representative - Immediate Start
  • Bournemouth
  • Salary negotiable
    • Permanent
  • 08 Mar 2020

We are looking at hiring 1-2 UK Inside Sales Representatives. Please see the job description below and the requirements.

Salary is £24,000 basic + £3,000 bonus + uncapped commissions

About the role

Your purpose in this role is to sell our client solutions, in this case, Blackberry Software SaaS, across the UK. Your primary focus is to run sales cycles with new and existing clients and consistently and predictably close revenue, on or above target. Your objective is to reach the closed revenue target of £100,000 per quarter.

Responsibilities

 Run the sales process from start to end with an emphasis on growing existing accounts (cross-sell and up-sell) & hunting for new business opportunities.

 Close Business to Business deals between €1,000K to €10,000K.

 Forecasting and account profiling in Salesforce.

Requirements

 Native level of English

 High level of English is required as training and development will be given only in English.

 Work permit for the UK

 1 - 3 years of B2B sales experience

 Experience in selling business solutions/ services

 We are looking for high-energy, driven professionals with sound business acumen

 Ideal candidates should be eager to advance in our organization by demonstrating their ability to be tenacious self-starters every day.

You will need to able to attend a recruitment assessment meeting on THURSDAY 6TH FEBRUARY AT 5PM IN BOURNEMOUTH