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  • Sidcup
  • £18,000 - £25,000 per annum
    • Permanent
  • 06 Mar 2020
Do you have 1st Line IT Support experience?

Our client who are an award winning business are actively seeking to increase their headcount in the IT Helpdesk team. As a permanent 1st Line Support Analyst on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests. The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of the specialist teams to investigate and resolve.

You will be responsible for:
Handling customer incidents and service requests in a professional, courteous manner over the phone and via email
Taking ownership of incidents and managing them in a logical and methodical manner
Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
Conducting full and thorough diagnostics with end users to enable first point of contact incident resolution
Ensuring all faults are progressed and resolved within SLA, escalating to other internal and external teams as appropriate
Managing incidents and requests through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Diagnosing and resolving incidents to the customers satisfaction
Identify and escalate repeat issues or service risks to the Service Delivery Manager where necessary
Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational
Keep operational documentation up-to-date

You will have proven knowledge and experience of the following:
Good knowledge of Microsoft Windows 7 - 10 and Mac OS
Basic knowledge of user administration (Active Directory, Exchange/Office365)
Good knowledge of Microsoft Office suite
Good understanding of workstation builds and configuration
Hardware troubleshooting

You will be working Monday to Friday, 8.45am to 5.30pm.

If you have all of the attributes required and are looking to work for a progressive award winning company then please apply today.

  • Sidcup
  • £18,000 - £25,000 per annum
    • Permanent
  • 06 Mar 2020
Do you have 1st Line IT Support experience?

Our client who are an award winning business are actively seeking to increase their headcount in the IT Helpdesk team. As a permanent 1st Line Support Analyst on the Service Desk, you will act as the first point of contact for customers who report incidents and log service requests. The primary objective of the role is to provide first time resolution, achieved by troubleshooting, diagnosing and resolving problems at the first point of contact and/or escalating the fault to one of the specialist teams to investigate and resolve.

You will be responsible for:
Handling customer incidents and service requests in a professional, courteous manner over the phone and via email
Taking ownership of incidents and managing them in a logical and methodical manner
Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
Conducting full and thorough diagnostics with end users to enable first point of contact incident resolution
Ensuring all faults are progressed and resolved within SLA, escalating to other internal and external teams as appropriate
Managing incidents and requests through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
Diagnosing and resolving incidents to the customers satisfaction
Identify and escalate repeat issues or service risks to the Service Delivery Manager where necessary
Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational
Keep operational documentation up-to-date

You will have proven knowledge and experience of the following:
Good knowledge of Microsoft Windows 7 - 10 and Mac OS
Basic knowledge of user administration (Active Directory, Exchange/Office365)
Good knowledge of Microsoft Office suite
Good understanding of workstation builds and configuration
Hardware troubleshooting

You will be working Monday to Friday, 8.45am to 5.30pm.

If you have all of the attributes required and are looking to work for a progressive award winning company then please apply today.

  • Blisworth
  • £18,000 - £25,000 per annum
    • Permanent
  • 06 Mar 2020

Graduate / Junior PHP Developer

Skills - PHP, MYSQL, Linux, Laravel, Software Developer, Web Developer, HTML, JavaScript, MVC, NodeJS,

I have RARE opportunity for 2 Graduate / Junior PHP Software Developers to join a fast expanding software house, working on their revolutionary Web / Cloud based Software that is used by some of the biggest Financial Orgs in the UK.. Due to demand we now need 2 Graduate / Junior PHP Developers to join the team as part of their training program, where Jnr / Graduate Developers will work with a mentor and be given the opportunity to train into a PHP Software Developer. This is an exciting opportunity for a Graduate or Junior Developer (6-18mths) to join a company Pre IPO with real career progression and the opportunity to be part of something tipped in the market to be BIG!!

We are looking for Graduates or Developers with a true passion for PHP development and technology, and who will thrive in a PHP development environment where you have input in the development software working in a AWS Environment.

Skills

* PHP (Essential)

Any if the Following Desirable

* JavaScript / JQuery

* CSS

* AJAX

* REST / SOAP

* MySQL

* MVC Frameworks

*Linux (Apache pref)

Benefits:

Flexible fun and relaxed working environment

Flexible hours

Some Home working available

Stock Options

In exchange, our client is looking to pay the successful candidates £18-26k plus training in exchange for their dedication to PHP Development.

Our client is looking to interview and appointment as soon as possible. To be taken into immediate consideration and to receive a swift call back from myself to discuss the role please apply now!

Alternatively, if you have any questions regarding this vacancy before applying please call Darren or Simon from Stafford Sharp Associates (SSA)

Key Words: PHP Developer / Web Developer / Software Developer - PHP / JQuery / JavaScript / CSS / AJAX / MVC / MySQL, Linux, LAMP / AWS

  • Blisworth
  • £18,000 - £25,000 per annum
    • Permanent
  • 06 Mar 2020

Graduate / Junior PHP Developer

Skills - PHP, MYSQL, Linux, Laravel, Software Developer, Web Developer, HTML, JavaScript, MVC, NodeJS,

I have RARE opportunity for 2 Graduate / Junior PHP Software Developers to join a fast expanding software house, working on their revolutionary Web / Cloud based Software that is used by some of the biggest Financial Orgs in the UK.. Due to demand we now need 2 Graduate / Junior PHP Developers to join the team as part of their training program, where Jnr / Graduate Developers will work with a mentor and be given the opportunity to train into a PHP Software Developer. This is an exciting opportunity for a Graduate or Junior Developer (6-18mths) to join a company Pre IPO with real career progression and the opportunity to be part of something tipped in the market to be BIG!!

We are looking for Graduates or Developers with a true passion for PHP development and technology, and who will thrive in a PHP development environment where you have input in the development software working in a AWS Environment.

Skills

* PHP (Essential)

Any if the Following Desirable

* JavaScript / JQuery

* CSS

* AJAX

* REST / SOAP

* MySQL

* MVC Frameworks

*Linux (Apache pref)

Benefits:

Flexible fun and relaxed working environment

Flexible hours

Some Home working available

Stock Options

In exchange, our client is looking to pay the successful candidates £18-26k plus training in exchange for their dedication to PHP Development.

Our client is looking to interview and appointment as soon as possible. To be taken into immediate consideration and to receive a swift call back from myself to discuss the role please apply now!

Alternatively, if you have any questions regarding this vacancy before applying please call Darren or Simon from Stafford Sharp Associates (SSA)

Key Words: PHP Developer / Web Developer / Software Developer - PHP / JQuery / JavaScript / CSS / AJAX / MVC / MySQL, Linux, LAMP / AWS

  • Chelmsford
  • Competitive salary
    • Permanent
  • 06 Mar 2020

Becoming a 1st Line Service Desk Analyst with Capita Education Software Solutions
The primary objective is to provide a single point of contact between the services being provided and the users. Typically this will involve taking phone calls, handling e-mails and providing first class customer service to our customers
What you'll be doing:
* Providing 1st class customer service via incoming phone calls, e-mails and through our customer facing portal.
* Managing customer expectation with the use of active listening and telephony skills.
* Be mindfully aware of the volume of work on offer
* Analysing Customer enquiries to determine correct prioritisation and classification.
* Taking ownership of customer enquiries and attempting to resolve new cases at first contact.
* Using remote support tools to attempt to resolve queries at first contact.
* Routing newly created cases to the specific 2nd Line teams where required.
* Educating customers on bespoke software used exclusively in the Education industry and minor Microsoft related issues.
* Assisting 2nd Line teams with their workload where required.

Capita Education Software Solutions creates software that helps education institutions meet their commitment to make sure that every student has the best possible opportunity to succeed. We work with 22,000 schools, 220 further education colleges and universities in 46 countries, providing instant access to information on emerging trends and highlighting areas of excellence and underperformance. Joining us, you'll improve decision making, simplify communication with staff, parents and students and raise standards in teaching and learning.
Education Software Solutions are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What we're looking for:

  • Be punctual, flexible and well-presented
  • Have an eagerness to learn and develop new skills
  • Great communicators in spoken and written English at all levels with an excellent telephone manner
  • Computer literate and a confident user of Microsoft based programs
  • Ability to work well under pressure and demonstrate a solid logical approach to problem solving
  • Capable of asking clear and concise questions in order to ascertain the exact details of a customer query
  • Conscientious and self-motivated
  • Chelmsford
  • Competitive salary
    • Permanent
  • 06 Mar 2020

Becoming a 1st Line Service Desk Analyst with Capita Education Software Solutions
The primary objective is to provide a single point of contact between the services being provided and the users. Typically this will involve taking phone calls, handling e-mails and providing first class customer service to our customers
What you'll be doing:
* Providing 1st class customer service via incoming phone calls, e-mails and through our customer facing portal.
* Managing customer expectation with the use of active listening and telephony skills.
* Be mindfully aware of the volume of work on offer
* Analysing Customer enquiries to determine correct prioritisation and classification.
* Taking ownership of customer enquiries and attempting to resolve new cases at first contact.
* Using remote support tools to attempt to resolve queries at first contact.
* Routing newly created cases to the specific 2nd Line teams where required.
* Educating customers on bespoke software used exclusively in the Education industry and minor Microsoft related issues.
* Assisting 2nd Line teams with their workload where required.

Capita Education Software Solutions creates software that helps education institutions meet their commitment to make sure that every student has the best possible opportunity to succeed. We work with 22,000 schools, 220 further education colleges and universities in 46 countries, providing instant access to information on emerging trends and highlighting areas of excellence and underperformance. Joining us, you'll improve decision making, simplify communication with staff, parents and students and raise standards in teaching and learning.
Education Software Solutions are part of Capita Plc, a leading UK provider of technology enabled business services. We're supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves and people are valued for their differences. We're always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you'll have the opportunity to grow and develop your career in any number of directions.

What we're looking for:

  • Be punctual, flexible and well-presented
  • Have an eagerness to learn and develop new skills
  • Great communicators in spoken and written English at all levels with an excellent telephone manner
  • Computer literate and a confident user of Microsoft based programs
  • Ability to work well under pressure and demonstrate a solid logical approach to problem solving
  • Capable of asking clear and concise questions in order to ascertain the exact details of a customer query
  • Conscientious and self-motivated
  • Leeds
  • £18,000 - £22,000 per annum
    • Permanent
  • 06 Mar 2020
Spring technology are currently working with one of the UK's leading utilities providers to recruit for a Senior Helpdesk Advisor to join their thriving team in Leeds on an initial 6 month fixed term contract.

The role
The successful candidate will be working within the customer service team to respond to a range of complex customer queries. You will also be liaising with other internal areas of the business while you look for a resolution to the query.

The Responsibilities
*Acting as the first point of contact for customers and identify and mange queries to their resolution.
*Apply current knowledge of systems and technology to focus on first time fixes.
*Maintain a strong level of customer service when dealing with customer queries
*Liaise with different areas of the business to resolve issues.
*Escalate issues to senior customer service members and third parties as and when appropriate.
*Ensure that all documentation of customer issues are correctly followed up on.
*Keep up to date with latest changes that can affect the team.
*Ensure that all queries are correctly logged.

The Requirements
*Experience within a contact centre / customer support environment is vital.
*Strong IT skills as you will be using different IT programmes.
*Knowledge of different IT Systems.
*Experience working within a windows environment.
*Working with a ticket logging system.
*Outstanding customer service experience.
*Ability to keep on top of KPI's
*Problem solving as the role requires the ability to think on your feet.
*Communication skills as the role requires speaking to different stakeholders both internal and external.

If this sounds like you and you are wanting to take the next step on your career progression then apply now for immediate consideration!!

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement
  • Leeds
  • £18,000 - £22,000 per annum
    • Permanent
  • 06 Mar 2020
Spring technology are currently working with one of the UK's leading utilities providers to recruit for a Senior Helpdesk Advisor to join their thriving team in Leeds on an initial 6 month fixed term contract.

The role
The successful candidate will be working within the customer service team to respond to a range of complex customer queries. You will also be liaising with other internal areas of the business while you look for a resolution to the query.

The Responsibilities
*Acting as the first point of contact for customers and identify and mange queries to their resolution.
*Apply current knowledge of systems and technology to focus on first time fixes.
*Maintain a strong level of customer service when dealing with customer queries
*Liaise with different areas of the business to resolve issues.
*Escalate issues to senior customer service members and third parties as and when appropriate.
*Ensure that all documentation of customer issues are correctly followed up on.
*Keep up to date with latest changes that can affect the team.
*Ensure that all queries are correctly logged.

The Requirements
*Experience within a contact centre / customer support environment is vital.
*Strong IT skills as you will be using different IT programmes.
*Knowledge of different IT Systems.
*Experience working within a windows environment.
*Working with a ticket logging system.
*Outstanding customer service experience.
*Ability to keep on top of KPI's
*Problem solving as the role requires the ability to think on your feet.
*Communication skills as the role requires speaking to different stakeholders both internal and external.

If this sounds like you and you are wanting to take the next step on your career progression then apply now for immediate consideration!!

Spring acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: candidate-privacy-information-statement
  • Leeds
  • Salary negotiable
    • Permanent
  • 06 Mar 2020

This leading independent UK based, chemical distribution Company in Leeds, needs a capable, motivated IT Systems Administrator to manage all aspects of the configuration and maintenance of our computer systems.

Job title: IT System Administrator

Location: Leeds city centre

Hours of work: Monday to Friday, 9am-5pm (flexible hours available)

Salary: Competitive

Overview of Benefits: 23 days holiday on starting plus buy/sell holiday scheme, generous pension scheme, private medical care, family friendly policies, flexible working available, plus much more!

The role...

As a Systems Administrator, you will play a key role in supporting the business's IT systems, ensuring business critical applications are well maintained and providing a helpdesk service to IT users throughout our group of companies and head office teams.

Key responsibilities will include:

* Responding to help desk enquiries in a timely manner
* Providing excellent customer service
* Setting up new starters and processing leavers
* Configuring PC's, laptops and mobiles
* Providing 1st line telephone and remote desktop support for PC's, printers, email and systems
* Troubleshooting network issues and liaising with service providers
* Working with the rest of the IT team to fix issues, gathering and providing the team with evidence from users

You'll be great in this role if you...

* Have an A level or other equivalent qualification in ICT/ Computer Science
* Or have recently graduated with an IT or Computing related degree
* Are competent in MS Office/ Databases
* Have strong organisational and problem-solving skills and a positive, helpful attitude
* Enjoy working within a fast-paced environment and can keep a cool head when the pressure is really on
* Have a genuine interest in technology and desire to learn and expand your skills and knowledge

To apply for this role, please apply with an up to date CV detailing how your experience matches the requirement of the role.
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes, skills, experience, education and location.

Unfortunately, we are unable to provide specific feedback to applicants who are not successful. If you are not shortlisted for this role, your CV and personal data will be deleted from our system after 90 days. We would however encourage you to continue to apply for future positions.

By applying for this role, you give consent for your CV to be retained by Key Appointments. Our full Privacy Policy is available on our website.

Key Appointments UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.

  • Leeds
  • Salary negotiable
    • Permanent
  • 06 Mar 2020

This leading independent UK based, chemical distribution Company in Leeds, needs a capable, motivated IT Systems Administrator to manage all aspects of the configuration and maintenance of our computer systems.

Job title: IT System Administrator

Location: Leeds city centre

Hours of work: Monday to Friday, 9am-5pm (flexible hours available)

Salary: Competitive

Overview of Benefits: 23 days holiday on starting plus buy/sell holiday scheme, generous pension scheme, private medical care, family friendly policies, flexible working available, plus much more!

The role...

As a Systems Administrator, you will play a key role in supporting the business's IT systems, ensuring business critical applications are well maintained and providing a helpdesk service to IT users throughout our group of companies and head office teams.

Key responsibilities will include:

* Responding to help desk enquiries in a timely manner
* Providing excellent customer service
* Setting up new starters and processing leavers
* Configuring PC's, laptops and mobiles
* Providing 1st line telephone and remote desktop support for PC's, printers, email and systems
* Troubleshooting network issues and liaising with service providers
* Working with the rest of the IT team to fix issues, gathering and providing the team with evidence from users

You'll be great in this role if you...

* Have an A level or other equivalent qualification in ICT/ Computer Science
* Or have recently graduated with an IT or Computing related degree
* Are competent in MS Office/ Databases
* Have strong organisational and problem-solving skills and a positive, helpful attitude
* Enjoy working within a fast-paced environment and can keep a cool head when the pressure is really on
* Have a genuine interest in technology and desire to learn and expand your skills and knowledge

To apply for this role, please apply with an up to date CV detailing how your experience matches the requirement of the role.
Key Appointments UK Ltd will assess your suitability for the role based on the information contained in your CV and application. This includes, skills, experience, education and location.

Unfortunately, we are unable to provide specific feedback to applicants who are not successful. If you are not shortlisted for this role, your CV and personal data will be deleted from our system after 90 days. We would however encourage you to continue to apply for future positions.

By applying for this role, you give consent for your CV to be retained by Key Appointments. Our full Privacy Policy is available on our website.

Key Appointments UK Ltd acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers.