I have an immediate requirement for customer service focussed candidates with a passion for technology to join an established Service Desk in the Peterborough area.

If you are an outgoing candidate who enjoys helping people, then this could be the role for you.

I am seeking candidates who possess a good telephone manner, can demonstrate customer service skills and ideally have the following technical experience: 

• Experience with Active Directory
• Office365 or Exchange administration
• Remote Support (TeamViewer, LogMeIn, RDP)

If you class yourself as a 'Geek' and your hobbies include Gaming and PC Building, then this could be the first step in your IT career.

If you would have the above skill set and are looking for a new challenge, please send your CV to or apply below.
  
Tel:

I have an immediate requirement for customer service focussed candidates with a passion for technology to join an established Service Desk in the Peterborough area.

If you are an outgoing candidate who enjoys helping people, then this could be the role for you.

I am seeking candidates who possess a good telephone manner, can demonstrate customer service skills and ideally have the following technical experience: 

• Experience with Active Directory
• Office365 or Exchange administration
• Remote Support (TeamViewer, LogMeIn, RDP)

If you class yourself as a 'Geek' and your hobbies include Gaming and PC Building, then this could be the first step in your IT career.

If you would have the above skill set and are looking for a new challenge, please send your CV to or apply below.
  
Tel:

I have an immediate requirement for a Service Desk Analyst to join a reputable client based in Peterborough in their IT team working 5 hours per day on a part-time basis working between the hours of 9am - 3pm covering Friday to Monday.

The ideal candidate can demonstrate excellent customer service and will have worked in a customer support/helpdesk environment before.

Your responsibilities:

• Taking inbound calls/emails from external clients

• Logging IT related incidents into CRM/Incident management system

• Escalating issues to the relevant departments within the agreed SLA

 Previous experience in the following is highly desirable:

• Providing B2B telephone support

• Experience in supporting Windows 7/10 and Microsoft Office

• Experience with Active Directory and/or providing remote support

If you are immediately available and your skills match the above, then please send your CV to Chris Brown at  or apply below.
  
Tel:

I have an immediate requirement for a Service Desk Analyst to join a reputable client based in Peterborough in their IT team working 5 hours per day on a part-time basis working between the hours of 9am - 3pm covering Friday to Monday.

The ideal candidate can demonstrate excellent customer service and will have worked in a customer support/helpdesk environment before.

Your responsibilities:

• Taking inbound calls/emails from external clients

• Logging IT related incidents into CRM/Incident management system

• Escalating issues to the relevant departments within the agreed SLA

 Previous experience in the following is highly desirable:

• Providing B2B telephone support

• Experience in supporting Windows 7/10 and Microsoft Office

• Experience with Active Directory and/or providing remote support

If you are immediately available and your skills match the above, then please send your CV to Chris Brown at  or apply below.
  
Tel:

I have an immediate requirement for a Service Desk Analyst to join a reputable client based in Peterborough in their IT team working 20 hours per week on a part-time basis working between the hours of 8am - 12pm (Monday - Friday)

The ideal candidate can demonstrate excellent customer service and will have worked in a customer support/helpdesk environment before.

Your responsibilities:

• Taking inbound calls/emails from external clients
• Logging IT related incidents into CRM
• Escalating issues to the relevant departments within the agreed SLA

 Previous experience in the following is highly desirable:

• Providing B2B telephone support
• Experience in supporting Windows 7/10 and Microsoft Office
• Experience with Active Directory and/or providing remote support

If you are immediately available and your skills match the above, then please send your CV to Chris Brown at  or apply below.
  
Tel:

I have an immediate requirement for a Service Desk Analyst to join a reputable client based in Peterborough in their IT team working 20 hours per week on a part-time basis working between the hours of 8am - 12pm (Monday - Friday)

The ideal candidate can demonstrate excellent customer service and will have worked in a customer support/helpdesk environment before.

Your responsibilities:

• Taking inbound calls/emails from external clients
• Logging IT related incidents into CRM
• Escalating issues to the relevant departments within the agreed SLA

 Previous experience in the following is highly desirable:

• Providing B2B telephone support
• Experience in supporting Windows 7/10 and Microsoft Office
• Experience with Active Directory and/or providing remote support

If you are immediately available and your skills match the above, then please send your CV to Chris Brown at  or apply below.
  
Tel:

IT Support Technician, on a 12 month contract basis, based in a very accessible location in Tyne and Wear.

Your new company

The organisation are a small company, with a really pleasant working environment. They are in the manufacturing industry - focusing on household appliances.

Your new role

You will be joining the IT team, assisting them to support the workforce with their technical queries.

What you'll need to succeed

You will need to have a very strong understanding of Office 365, peripherals and firewall security. As well as this, you will also need excellent problem-solving skills.

What you'll get in return

You will receive a very competitive salary, and an opportunity to join an exciting organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Technician, on a 12 month contract basis, based in a very accessible location in Tyne and Wear.

Your new company

The organisation are a small company, with a really pleasant working environment. They are in the manufacturing industry - focusing on household appliances.

Your new role

You will be joining the IT team, assisting them to support the workforce with their technical queries.

What you'll need to succeed

You will need to have a very strong understanding of Office 365, peripherals and firewall security. As well as this, you will also need excellent problem-solving skills.

What you'll get in return

You will receive a very competitive salary, and an opportunity to join an exciting organisation.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job: Application Support Specialist
Job Type: Full Time, Permanent
Location: Braehead, Renfrew
Salary: Up to £26,000 + benefits

Your Role:
Search Consultancy's private sector client are recruiting for an Application Support Specialist located at their premises in Braehead, Renfrew.
As second line of product support any incidents that the Support Desk are unable to resolve will be passed to the Application Support team. The Application Support Specialists role is primarily to restore service to the customer in the shortest time possible based on the priority/severity of the incident. What you'll need to succeed in this role is strong technical ability in software support, expertise in SQL and fantastic customer service ability. Being able to communicate with clients/customers is absolutely paramount.

As an Application Support specialist - you wil coach the customer andl have the skills and ability to demonstrate that you can:
* Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
* From Service transaction to Customer journey, can assess the client's situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.
* Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

Key Accountabilities:
* Coding ability in SQL
* Working within SLA
* Excellent communications externally and internally

Your Profile:
* Track record of working successfully in an application support role.
* Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable).
* Demonstrable knowledge and understanding of support systems and processes.
* Strong analytical ability with excellent problem-solving skills.

It's your move!
Alongside a fantastic and challenging role, there is a range of benefits to this opportunity. Not least, on site parking and great location. Contributory pension, 4 x salary Life Assurance and group income protection. There's also 30 days annual leave including stat with the option of being able to purchase up to 5 more.
Their Mission
For Life. For Work.
To make payroll and HR services essential for the continued success of companies and individuals.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job: Application Support Specialist
Job Type: Full Time, Permanent
Location: Braehead, Renfrew
Salary: Up to £26,000 + benefits

Your Role:
Search Consultancy's private sector client are recruiting for an Application Support Specialist located at their premises in Braehead, Renfrew.
As second line of product support any incidents that the Support Desk are unable to resolve will be passed to the Application Support team. The Application Support Specialists role is primarily to restore service to the customer in the shortest time possible based on the priority/severity of the incident. What you'll need to succeed in this role is strong technical ability in software support, expertise in SQL and fantastic customer service ability. Being able to communicate with clients/customers is absolutely paramount.

As an Application Support specialist - you wil coach the customer andl have the skills and ability to demonstrate that you can:
* Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
* From Service transaction to Customer journey, can assess the client's situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.
* Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

Key Accountabilities:
* Coding ability in SQL
* Working within SLA
* Excellent communications externally and internally

Your Profile:
* Track record of working successfully in an application support role.
* Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable).
* Demonstrable knowledge and understanding of support systems and processes.
* Strong analytical ability with excellent problem-solving skills.

It's your move!
Alongside a fantastic and challenging role, there is a range of benefits to this opportunity. Not least, on site parking and great location. Contributory pension, 4 x salary Life Assurance and group income protection. There's also 30 days annual leave including stat with the option of being able to purchase up to 5 more.
Their Mission
For Life. For Work.
To make payroll and HR services essential for the continued success of companies and individuals.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.