JOB PURPOSE:

Good customer support is a key differentiator of high-performance organisations. The Technology support team is growing and needs an individual with software engineering / diagnostic experience, as well as customer handling experience.

This is a truly hybrid role, where we are looking for coders at heart who enjoy working closely with customers to help them resolve and troubleshoot any issues with our product.

Ultimately, the successful applicant will be responsible for the smooth running of the Support team, will be a proven leader who can prioritize, communicate and deliver well.

KEY RESPONSIBILITIES

• Manage a team of junior software developers, leading and developing them to deliver high quality technical support and beyond.
• Maintain oversight across support tickets & their progression/ resolution.
• Develop and maintain relationships with key customers. Be their champion!
• Assert a diplomatic presence in high profile tickets
• Employ diagnostic skills to assist with progress and resolution of support tickets.
• Manage the out-of-hours support service and rota.
• Development and delivery of in-house analytics and reporting tools.
• Identify a need for and commission new knowledge base articles.

• Gather intelligence from customer interactions and feed it back into the product features & documentation.

• Develop & deliver new customer communication media: e.g. Stack Overflow & web site chat.

• Assist the scheduling of releases, driving the production of and delivery of pre-releases.
• Convening and chairing the twice weekly support review.

Please Note:

The duties and responsibilities highlighted in this Job Description are indicative, not exhaustive and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post. As well as responsibilities relevant to the nature, level and scope of the post

REQUIREMENTS

Knowledge, Skills and Experience Required

Educated to Degree level

• A good degree in computer science or equivalent commercial experience is essential.

Required Skills

• The successful candidate will be an effective communicator who is confident interacting directly with customers and suppliers over the phone, via email and face to face.

• Expert at de-escalating, troubleshooting and resolving technical customer issues, to become part of their success story.
• Development experience with one or more of Java, JavaScript,
• A positive can-do attitude and amiable demeanour.

• Experience using and/or supporting high performance distributed software.

• Prior experience working in a support team for a software provider or similar.

• A demonstrable understanding of modern IP networks and common production deployment features, e.g. load-balancers, firewalls & proxies.
• Linux & Windows.

Nice to Haves

In addition to the above it would be advantageous for candidates to have some knowledge of a combination of the following:

• Familiarity with mobile client technologies including iOS, Android, and HTML5 is desirable.
• Java Mission Control & JFR analysis.
• Network programming, including TCP/IP, WebSockets
• A familiarity with OpenSSL

• Scripting languages such as Python for analytical work.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

JOB PURPOSE:

Good customer support is a key differentiator of high-performance organisations. The Technology support team is growing and needs an individual with software engineering / diagnostic experience, as well as customer handling experience.

This is a truly hybrid role, where we are looking for coders at heart who enjoy working closely with customers to help them resolve and troubleshoot any issues with our product.

Ultimately, the successful applicant will be responsible for the smooth running of the Support team, will be a proven leader who can prioritize, communicate and deliver well.

KEY RESPONSIBILITIES

• Manage a team of junior software developers, leading and developing them to deliver high quality technical support and beyond.
• Maintain oversight across support tickets & their progression/ resolution.
• Develop and maintain relationships with key customers. Be their champion!
• Assert a diplomatic presence in high profile tickets
• Employ diagnostic skills to assist with progress and resolution of support tickets.
• Manage the out-of-hours support service and rota.
• Development and delivery of in-house analytics and reporting tools.
• Identify a need for and commission new knowledge base articles.

• Gather intelligence from customer interactions and feed it back into the product features & documentation.

• Develop & deliver new customer communication media: e.g. Stack Overflow & web site chat.

• Assist the scheduling of releases, driving the production of and delivery of pre-releases.
• Convening and chairing the twice weekly support review.

Please Note:

The duties and responsibilities highlighted in this Job Description are indicative, not exhaustive and may vary over time. Post holders are expected to undertake other duties and responsibilities relevant to the nature, level and scope of the post. As well as responsibilities relevant to the nature, level and scope of the post

REQUIREMENTS

Knowledge, Skills and Experience Required

Educated to Degree level

• A good degree in computer science or equivalent commercial experience is essential.

Required Skills

• The successful candidate will be an effective communicator who is confident interacting directly with customers and suppliers over the phone, via email and face to face.

• Expert at de-escalating, troubleshooting and resolving technical customer issues, to become part of their success story.
• Development experience with one or more of Java, JavaScript,
• A positive can-do attitude and amiable demeanour.

• Experience using and/or supporting high performance distributed software.

• Prior experience working in a support team for a software provider or similar.

• A demonstrable understanding of modern IP networks and common production deployment features, e.g. load-balancers, firewalls & proxies.
• Linux & Windows.

Nice to Haves

In addition to the above it would be advantageous for candidates to have some knowledge of a combination of the following:

• Familiarity with mobile client technologies including iOS, Android, and HTML5 is desirable.
• Java Mission Control & JFR analysis.
• Network programming, including TCP/IP, WebSockets
• A familiarity with OpenSSL

• Scripting languages such as Python for analytical work.

GCS Computer Recruitment Services is acting as an Employment Agency in relation to this vacancy.

Infrastructure Manager | London | £70,0000

A London based Media consultancy are looking for an Infrastructure Manager to join their London office to manage the IT infrastructure for multiple clients. In this role you will lead a small IT team made up of Operations Support Engineers and Developers, working to ensure the delivery of various infrastructure services. These can include Microsoft, Cloud and Virtualised environments inclusive of the applications, network and security.

For this role:

• Knowledge and experience of working with Microsoft systems on a enterprise scale
• Familiarity with Unix based operating systems.
• Virtualisation (VMware)
• Network infrastructure - LAN, WAN for multi-sites
• Remote Services
• Security - Cyber, desktop, server and mobile
• Cloud based services - certified if possible

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Infrastructure Manager | London | £70,0000

A London based Media consultancy are looking for an Infrastructure Manager to join their London office to manage the IT infrastructure for multiple clients. In this role you will lead a small IT team made up of Operations Support Engineers and Developers, working to ensure the delivery of various infrastructure services. These can include Microsoft, Cloud and Virtualised environments inclusive of the applications, network and security.

For this role:

• Knowledge and experience of working with Microsoft systems on a enterprise scale
• Familiarity with Unix based operating systems.
• Virtualisation (VMware)
• Network infrastructure - LAN, WAN for multi-sites
• Remote Services
• Security - Cyber, desktop, server and mobile
• Cloud based services - certified if possible

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The Company

The UK’s leading cash processing company - Vaultex UK LTD are a joint venture between Barclays Bank and HSBC. When it comes to cash processing we are thought-leaders; developing ideas that the rest of the industry follows and adapting our service to meet the needs of our customers. Simply put, our role is to ensure that cash is widely available for use and that people continue to have confidence in cash as a payment method.

Typically, Vaultex handle around £160 billion worth of bank notes and coins a year - which, if laid end-to-end, would stretch to the moon and back. An accredited Living Wage Foundation employer with IIP (Investors in People) Champion Status, our external recognition as leaders in people management ensures successful applicants will enjoy career development opportunities, structured training and an excellent benefits package and a generous company pension.

The Role

Data is a key asset to our business, and this role is key to unlocking the value that it can bring. The Technical Lead must have extensive SQL Server and Enterprise Data Warehousing experience and be focused on delivering business benefit whilst ensuring a high level of quality.

The Technical Lead must lead by example in both their technical skills, and leadership of the delivery team, and be able to demonstrate good decision making to choose the right solutions.

This role has people management responsibility, and will be required to perform key activities such as team member monthly reviews, objective setting and ensuring each team member has a plan for their personal development.

Main responsibilities include:

• Developing quality software
• Planning, design and documentation
• Supporting solutions in production
• Line Management responsibilities
• Maintaining SDLC tooling
• Personal development (new technologies, performance management)

Skills

Technical

Appropriate level of design and documentation skills, covering:

• Detailed designs
• Standards and patterns
• How-to guides and other material to aid the squad and guild

Experience in SQL Server and related technologies, covering:

• Microsoft SQL Server and Analysis Services (ideally SSAS Tabular)
• BI and Data Warehousing skills
• Data warehousing including Kimball, Inmon and Data Vault methodologies
• Schema design
• SSIS & SSRS
• Automation frameworks e.g. BIML
• Database performance tuning and indexing
• PowerBI

Demonstrable understanding of how to develop quality software through:

• Testing frameworks and practices; e.g. MSTest, NUnit, performance testing
• Use of appropriate principles and patterns along with writing clean and secure code
• Integrating with monitoring and alerting frameworks

Ways of Working and Tooling:

• Strong experience of agile development practices as part of a delivery squad/cell
• Strong experience and appreciation of agile project management software; e.g. Jira
• Strong experience and appreciation of Git based version control systems
• Strong experience and appreciation of CI/CD practices and tooling; e.g. TeamCity, Octopus, Azure DevOps, Redgate

Transactional/Critical systems and integration:

• Desirable experience developing critical systems in a regulated financial environment
• Desirable experience integrating solutions with APIs and Middleware solutions; JMS, ESBs

Support:

• Desirable experience providing third level support for production systems
• Defect triage, management and prioritisation

Personal

• Collaborative, able to communicate effectively within the squad and across the squads where necessary to achieve the right outcomes
• Able to communicate 'upwards’ where necessary
• Self-motivated with a can-do attitude and takes pride in work
• Logical, analytical mind-set, able to solve problems without over-engineering

Management

• Ideally have managed a small team of developers, including performance management and other line management duties

Benefits

• Competitive Annual salary
• Up to 20% annual bonus
• 25 days annual leave
• Generous company pension

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from the community. Please note that due to the secure nature of our business all successful candidates will need to provide a five year traceable work history (satisfactory employment references or evidence to explain employment gaps), and complete a criminal record and credit background check.

The Company

The UK’s leading cash processing company - Vaultex UK LTD are a joint venture between Barclays Bank and HSBC. When it comes to cash processing we are thought-leaders; developing ideas that the rest of the industry follows and adapting our service to meet the needs of our customers. Simply put, our role is to ensure that cash is widely available for use and that people continue to have confidence in cash as a payment method.

Typically, Vaultex handle around £160 billion worth of bank notes and coins a year - which, if laid end-to-end, would stretch to the moon and back. An accredited Living Wage Foundation employer with IIP (Investors in People) Champion Status, our external recognition as leaders in people management ensures successful applicants will enjoy career development opportunities, structured training and an excellent benefits package and a generous company pension.

The Role

Data is a key asset to our business, and this role is key to unlocking the value that it can bring. The Technical Lead must have extensive SQL Server and Enterprise Data Warehousing experience and be focused on delivering business benefit whilst ensuring a high level of quality.

The Technical Lead must lead by example in both their technical skills, and leadership of the delivery team, and be able to demonstrate good decision making to choose the right solutions.

This role has people management responsibility, and will be required to perform key activities such as team member monthly reviews, objective setting and ensuring each team member has a plan for their personal development.

Main responsibilities include:

• Developing quality software
• Planning, design and documentation
• Supporting solutions in production
• Line Management responsibilities
• Maintaining SDLC tooling
• Personal development (new technologies, performance management)

Skills

Technical

Appropriate level of design and documentation skills, covering:

• Detailed designs
• Standards and patterns
• How-to guides and other material to aid the squad and guild

Experience in SQL Server and related technologies, covering:

• Microsoft SQL Server and Analysis Services (ideally SSAS Tabular)
• BI and Data Warehousing skills
• Data warehousing including Kimball, Inmon and Data Vault methodologies
• Schema design
• SSIS & SSRS
• Automation frameworks e.g. BIML
• Database performance tuning and indexing
• PowerBI

Demonstrable understanding of how to develop quality software through:

• Testing frameworks and practices; e.g. MSTest, NUnit, performance testing
• Use of appropriate principles and patterns along with writing clean and secure code
• Integrating with monitoring and alerting frameworks

Ways of Working and Tooling:

• Strong experience of agile development practices as part of a delivery squad/cell
• Strong experience and appreciation of agile project management software; e.g. Jira
• Strong experience and appreciation of Git based version control systems
• Strong experience and appreciation of CI/CD practices and tooling; e.g. TeamCity, Octopus, Azure DevOps, Redgate

Transactional/Critical systems and integration:

• Desirable experience developing critical systems in a regulated financial environment
• Desirable experience integrating solutions with APIs and Middleware solutions; JMS, ESBs

Support:

• Desirable experience providing third level support for production systems
• Defect triage, management and prioritisation

Personal

• Collaborative, able to communicate effectively within the squad and across the squads where necessary to achieve the right outcomes
• Able to communicate 'upwards’ where necessary
• Self-motivated with a can-do attitude and takes pride in work
• Logical, analytical mind-set, able to solve problems without over-engineering

Management

• Ideally have managed a small team of developers, including performance management and other line management duties

Benefits

• Competitive Annual salary
• Up to 20% annual bonus
• 25 days annual leave
• Generous company pension

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from the community. Please note that due to the secure nature of our business all successful candidates will need to provide a five year traceable work history (satisfactory employment references or evidence to explain employment gaps), and complete a criminal record and credit background check.

The Company

The UK’s leading cash processing company - Vaultex UK LTD are a joint venture between Barclays Bank and HSBC. When it comes to cash processing we are thought-leaders; developing ideas that the rest of the industry follows and adapting our service to meet the needs of our customers. Simply put, our role is to ensure that cash is widely available for use and that people continue to have confidence in cash as a payment method.

Typically, Vaultex handle around £160 billion worth of bank notes and coins a year - which, if laid end-to-end, would stretch to the moon and back. An accredited Living Wage Foundation employer with IIP (Investors in People) Champion Status, our external recognition as leaders in people management ensures successful applicants will enjoy career development opportunities, structured training and an excellent benefits package and a generous company pension.

Our Application Delivery team is looking for an experienced Platform Engineer to assist in rolling out and supporting our journey to Continuous Integration and Automation. We are building a new team of engineers that will be responsible for the design, build and maintenance of the business applications hosting platform, with a move to a hybrid on-prem / Azure cloud model.

This is a hands-on role where you will work collaboratively with the development and infrastructure teams to help build, automate and manage the application hosting platform along with building and maintaining tools for deployment, monitoring and operations, and troubleshoot issues in the dev and test environments.

Responsibilities

• Building & Supporting hosting platform
• Planning, design and documentation
• Supporting solutions in production
• Personal development (new technologies, performance management

Skills / Knowledge and Experience

• Work within the team of DevOps Engineers focused primarily on delivering technical solutions for improving the overall quality of application build, deployments, monitoring and alerting, with emphasis on resilience, stability, scalability and security across our lab environments
• Operate a scalable, highly-available infrastructure suite through the use of configuration management tools and repositories, ensure these environments continue to meet the needs of the development and test teams
• Support the set up all team environments, source structures etc. during project start up
• Ensure that the teams design for deployment, passionately working towards automation and elimination of repetitive tasks, bringing your experience in modern tools to help support development teams deliver more effectively
• Work with Architect and Tech Lead on the adoption of new technologies in to the estate, ensuring that these are shared with other areas and that they align with standards etc.
• To support the team in identifying issues with code / deliverables
• Maintain quality documentation of infrastructure and operational/support procedures
• Help the Run teams embrace the new ways of working, using toolsets and monitoring / dashboard facilities, so they know where their estate is at all times Maintain quality documentation of infrastructure and operational/support procedures
• An ever-developing knowledge of and interest in technology, particularly DevOps and infrastructure advances

Technical Skills:

• Strong experience with Azure, with a focus on infrastructure provisioning and management
• Good understanding of provisioning and configuration systems e.g. Ansible, Puppet, Terraform
• Strong experience of automated deployment tools e.g. Octopus Deploy, Azure DevOps
• Good understanding of Continuous Integration technologies and approach e.g. TeamCity, Azure DevOps
• Good understanding of Source Control systems e.g. BitBucket, Git
• Experience with VMWare
• Strong Microsoft Skillset e.g. Server 2008-2016, SQL Server, Active Directory
• Good scripting skills e.g. PowerShell, Python
• Good understanding of databases
• Agile/Scrum working experience

Personal

• Collaborative, able to communicate effectively
• Able to communicate 'upwards’ where necessary
• Self-motivated with a can-do attitude and takes pride in work
• Logical, analytical mind-set, able to solve problems without over-engineering

Benefits

• Competitive Annual salary
• Up to 20% annual bonus
• 25 days annual leave
• Generous company pension

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from the community. Please note that due to the secure nature of our business all successful candidates will need to provide a five year traceable work history (satisfactory employment references or evidence to explain employment gaps), and complete a criminal record and credit background check.

The Company

The UK’s leading cash processing company - Vaultex UK LTD are a joint venture between Barclays Bank and HSBC. When it comes to cash processing we are thought-leaders; developing ideas that the rest of the industry follows and adapting our service to meet the needs of our customers. Simply put, our role is to ensure that cash is widely available for use and that people continue to have confidence in cash as a payment method.

Typically, Vaultex handle around £160 billion worth of bank notes and coins a year - which, if laid end-to-end, would stretch to the moon and back. An accredited Living Wage Foundation employer with IIP (Investors in People) Champion Status, our external recognition as leaders in people management ensures successful applicants will enjoy career development opportunities, structured training and an excellent benefits package and a generous company pension.

Our Application Delivery team is looking for an experienced Platform Engineer to assist in rolling out and supporting our journey to Continuous Integration and Automation. We are building a new team of engineers that will be responsible for the design, build and maintenance of the business applications hosting platform, with a move to a hybrid on-prem / Azure cloud model.

This is a hands-on role where you will work collaboratively with the development and infrastructure teams to help build, automate and manage the application hosting platform along with building and maintaining tools for deployment, monitoring and operations, and troubleshoot issues in the dev and test environments.

Responsibilities

• Building & Supporting hosting platform
• Planning, design and documentation
• Supporting solutions in production
• Personal development (new technologies, performance management

Skills / Knowledge and Experience

• Work within the team of DevOps Engineers focused primarily on delivering technical solutions for improving the overall quality of application build, deployments, monitoring and alerting, with emphasis on resilience, stability, scalability and security across our lab environments
• Operate a scalable, highly-available infrastructure suite through the use of configuration management tools and repositories, ensure these environments continue to meet the needs of the development and test teams
• Support the set up all team environments, source structures etc. during project start up
• Ensure that the teams design for deployment, passionately working towards automation and elimination of repetitive tasks, bringing your experience in modern tools to help support development teams deliver more effectively
• Work with Architect and Tech Lead on the adoption of new technologies in to the estate, ensuring that these are shared with other areas and that they align with standards etc.
• To support the team in identifying issues with code / deliverables
• Maintain quality documentation of infrastructure and operational/support procedures
• Help the Run teams embrace the new ways of working, using toolsets and monitoring / dashboard facilities, so they know where their estate is at all times Maintain quality documentation of infrastructure and operational/support procedures
• An ever-developing knowledge of and interest in technology, particularly DevOps and infrastructure advances

Technical Skills:

• Strong experience with Azure, with a focus on infrastructure provisioning and management
• Good understanding of provisioning and configuration systems e.g. Ansible, Puppet, Terraform
• Strong experience of automated deployment tools e.g. Octopus Deploy, Azure DevOps
• Good understanding of Continuous Integration technologies and approach e.g. TeamCity, Azure DevOps
• Good understanding of Source Control systems e.g. BitBucket, Git
• Experience with VMWare
• Strong Microsoft Skillset e.g. Server 2008-2016, SQL Server, Active Directory
• Good scripting skills e.g. PowerShell, Python
• Good understanding of databases
• Agile/Scrum working experience

Personal

• Collaborative, able to communicate effectively
• Able to communicate 'upwards’ where necessary
• Self-motivated with a can-do attitude and takes pride in work
• Logical, analytical mind-set, able to solve problems without over-engineering

Benefits

• Competitive Annual salary
• Up to 20% annual bonus
• 25 days annual leave
• Generous company pension

Vaultex UK Ltd is an equal opportunities employer and welcomes applications from the community. Please note that due to the secure nature of our business all successful candidates will need to provide a five year traceable work history (satisfactory employment references or evidence to explain employment gaps), and complete a criminal record and credit background check.

Role: Senior Frontend Engineer (Application)

Location: Manchester

Salary: Up To £75k

About The Role

We're looking for a Senior Frontend engineer who wants to build amazing mobile and desktop applications in React & React Native. You'll be working in a small, agile team focused on the architect and building our apps for both scale and experimentation.

What's great about it?
- Build a breakthrough consumer product that scales internationally
- Lots of opportunity to break new ground, discover and solve brand new challenges, and make key decisions covering user acquisition, engagement, retention and monetisation
- The autonomy, pace, and quick decisioning of a start-up, with the stability of a major corporate investor

Essential experience

-5+ years experience as a developer

-Have made technical decisions from design, to delivery to maintenance in a previous role

-Have either launched an app or rebuilt one during your professional experience

-Strong experience of writing React apps in Javascript and/or Typescript (and preferably React Native with knowledge of Redux and/or RxJS)

-Demonstrable Computer Science background - ideally BSc in Computer Science but we may consider candidates who can demonstrate continuous learning and strong quantitative skills

-Able to work autonomously with only high-level goals to achieve (and working out how to achieve them)

-Able to write clean code that's easy to read and re-factor

Preferred skills:

-Experience of writing code in at least two other programming language (other than Javascript or Typescript

-Experience of working with cloud computing and infrastructure platforms (AWS, Google Cloud etc.)

-Experience of automated testing tools (e.g. Selenium/WebDriver, Jest/Mocha, Cypress, Nightwatch, Capybara, Codeception etc.)

-Happy leading from the front, taking ownership of delivery, generating ideas and mentoring junior staff

-Passionate about building customer-facing applications

We are keen to hear from candidates who thrive in a fast-paced growing organisation with a talent for Software Development.

If you are interested in applying, then please send an updated copy of your CV along with a covering letter stating your salary expectations.

Role: Senior Frontend Engineer (Application)

Location: Manchester

Salary: Up To £75k

About The Role

We're looking for a Senior Frontend engineer who wants to build amazing mobile and desktop applications in React & React Native. You'll be working in a small, agile team focused on the architect and building our apps for both scale and experimentation.

What's great about it?
- Build a breakthrough consumer product that scales internationally
- Lots of opportunity to break new ground, discover and solve brand new challenges, and make key decisions covering user acquisition, engagement, retention and monetisation
- The autonomy, pace, and quick decisioning of a start-up, with the stability of a major corporate investor

Essential experience

-5+ years experience as a developer

-Have made technical decisions from design, to delivery to maintenance in a previous role

-Have either launched an app or rebuilt one during your professional experience

-Strong experience of writing React apps in Javascript and/or Typescript (and preferably React Native with knowledge of Redux and/or RxJS)

-Demonstrable Computer Science background - ideally BSc in Computer Science but we may consider candidates who can demonstrate continuous learning and strong quantitative skills

-Able to work autonomously with only high-level goals to achieve (and working out how to achieve them)

-Able to write clean code that's easy to read and re-factor

Preferred skills:

-Experience of writing code in at least two other programming language (other than Javascript or Typescript

-Experience of working with cloud computing and infrastructure platforms (AWS, Google Cloud etc.)

-Experience of automated testing tools (e.g. Selenium/WebDriver, Jest/Mocha, Cypress, Nightwatch, Capybara, Codeception etc.)

-Happy leading from the front, taking ownership of delivery, generating ideas and mentoring junior staff

-Passionate about building customer-facing applications

We are keen to hear from candidates who thrive in a fast-paced growing organisation with a talent for Software Development.

If you are interested in applying, then please send an updated copy of your CV along with a covering letter stating your salary expectations.