IT Service Management Practitioner
Service Management, Stakeholder Engagement, Google SRE, ITIL, Infrastructure, DevOps, Agile, Financial Services
ASAP
6 Months initial Contract (Likely Extensions)
£500-600 Per Day- PAYE
London
An IT Service Management Practitioner is required by our Global Financial Services client for an initial 6 month contract based in London. You will be responsible for managing the embedding of Technology Service Management disciplines into the day-to-day activities of the Technology teams ensuring our Client's best practice is followed during all phases of the product lifecycle
Role Responsibilities
* Engaging all relevant stakeholders to maintain visibility on their service availability, operability metrics, risk appetite, incidents and control effectiveness and to provide robust challenge to the same audience when risk appetites are threatened and instigate the incident process when risk appetite is breached
* Acting as a conduit to the Service Management Practice as a whole from the Technology team, and ensuring that operability requirements are given appropriate focus throughout the development and operations lifecycle
* Overseeing effectiveness of controls to ensure compliance with Service Management and Infrastructure Build policies and standards
* Ensuring an effective engagement process is in place that is demonstrably adding value to all target stakeholders
* Ensuring close co-ordination with the Service Management Practice Process Leads so that their process execution remains fully aligned to the rest of the organisation.
* Collaborating across DevOps teams to ensure consistency, and continuously improve Service Management Process execution
* Provide guidance and help to DevOps teams in relation to Service Management Processes to balance speed to market against operability, stability and availability
Key Experience:
* ITIL Certification
* Google SRE
* Experienced in working Agile methodology
* DevOps experience
* Experience working in Financial Services
In the first instance please submit your CV