Mencap are recruiting for an experienced IT Service Delivery Lead to join a well-established It Team at our Business Support Centre.

This role is a full time (37.5 hours per week) permanent contact and is based at our Hampton, Peterborough office.

The IT Service Delivery Lead manage the IT Service Desk for dealing with internal enquiries and incidents. To manage the performance of Level 1, User Access Management, Build Team services & support to ensure that service levels are achieved.

You will be responsible for ensuring that staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed and protocol observed to provide effective customer service and meet requirements preferable through an ITIL framework.

Key experience, skills and abilities required:

• Drive to deliver outstanding customer service
• Ownership and follow up skills
• Dedicated and able to work to deadlines
• Multitask across multiple incidents
• First-hand experience working on a customer service or technical helpdesk
• Knowledge of Incident and Problem Management processes

(Please view a more extensive list of responsibilities and key skills required for this vacancy in the Role Profile, including the Job Description and Personal Specification)

Do you think you have what it takes? Does this role sound like your next career move? If so, we want to hear from you!

If you require any further information, please contact Lianne at the Mencap Recruitment Team on (phone number removed).

This role will close on Thursday 19th March and interviews will take place shortly after the closing date in Peterborough.

JOB ID 18980

We believe that all our employees are amazing and we wouldn't be able to achieve what we do without them. Here are just some of the ways we would value and invest in you:

• 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme*
• Amazing Induction from day one
• Access to award winning training and development
• Service related sick pay when 6-month probation is completed
• Pension contributions into NEST Scheme on a salary sacrifice basis meaning NI savings*
• Death in service life cover for a nominated beneficiary under our life assurance scheme*
• Loans for bikes, computers and phones when you have been with us for 6 months
• Interest free season ticket loans
• Discounts and cashback at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencapextras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support
• Quarterly award scheme and recognition at every 5 years through our YouRock program

*T&C's apply based on contract

Mencap are recruiting for an experienced IT Service Delivery Lead to join a well-established It Team at our Business Support Centre.

This role is a full time (37.5 hours per week) permanent contact and is based at our Hampton, Peterborough office.

The IT Service Delivery Lead manage the IT Service Desk for dealing with internal enquiries and incidents. To manage the performance of Level 1, User Access Management, Build Team services & support to ensure that service levels are achieved.

You will be responsible for ensuring that staff are meeting and exceeding expectations in regards to performance, meeting defined metrics/benchmarks, and that standards and processes are followed and protocol observed to provide effective customer service and meet requirements preferable through an ITIL framework.

Key experience, skills and abilities required:

• Drive to deliver outstanding customer service
• Ownership and follow up skills
• Dedicated and able to work to deadlines
• Multitask across multiple incidents
• First-hand experience working on a customer service or technical helpdesk
• Knowledge of Incident and Problem Management processes

(Please view a more extensive list of responsibilities and key skills required for this vacancy in the Role Profile, including the Job Description and Personal Specification)

Do you think you have what it takes? Does this role sound like your next career move? If so, we want to hear from you!

If you require any further information, please contact Lianne at the Mencap Recruitment Team on (phone number removed).

This role will close on Thursday 19th March and interviews will take place shortly after the closing date in Peterborough.

JOB ID 18980

We believe that all our employees are amazing and we wouldn't be able to achieve what we do without them. Here are just some of the ways we would value and invest in you:

• 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme*
• Amazing Induction from day one
• Access to award winning training and development
• Service related sick pay when 6-month probation is completed
• Pension contributions into NEST Scheme on a salary sacrifice basis meaning NI savings*
• Death in service life cover for a nominated beneficiary under our life assurance scheme*
• Loans for bikes, computers and phones when you have been with us for 6 months
• Interest free season ticket loans
• Discounts and cashback at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencapextras
• Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
• Free access to round the clock employee assistance program for advice and support
• Quarterly award scheme and recognition at every 5 years through our YouRock program

*T&C's apply based on contract

ITG is currently looking for a passionate and highly skilled Email Front End Developer. Is this you?

Where does this role fit in?

Our role is an integral part of ITG's ECRM deliverables and omnichannel campaigns.

You'll be responsible for understanding project briefs, coding HTML emails and web pages, testing across multiple platforms and uploading to the broadcasting platform relevant to that campaign.

Tests will be sent to the QC team/client for review, and any required amends will be actioned. Once the campaign is signed off, it is handed over to the Campaign Exec team for deployment.

How will I succeed:

• Delivering email campaigns/web pages within the timescale set, ensuring the accuracy of rendering and content.
• Exploring new and pioneering code techniques to introduce modern features and implementing acceptable fall-backs where necessary.
• Showing initiative to manage your own workload effectively, and forward planning.
• Able to work in an agile environment, where work to be continued is well documented, and handover notes provided where required. Conversely, you will be required to continue pre-existing code, derived from our master responsive framework.

What I need to show:

• Creative understanding and passion for pixel-perfect HTML and CSS, you'll produce quality work for email and web.
• Ability to juggle multiple projects and deliver client work to tight deadlines.
• Keeping up to date on the latest developments in front-end coding.
• Proven working knowledge of email best practice.
• Precise and accurate approach to HTML.
• Coded examples of work that shows the experience of front-end development, with a strong focus on email development.

What decisions can I make?

• Advice/feedback on a provided design that does not meet email best practice.
• Improvements and suggestions on existing HTML templates.

Current Customers

• Virgin Media
• TUI
• Wickes
• Regus
• Janssen
• Bayer
• Liberty Global
• Ziggo
• Volkswagen
• Skoda

Work's a treat

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays- we understand the importance of a healthy work/life balance.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme- our people are at the heart of everything we do, so if you're happy, we're happy.
• Raising money for charity- we're all about giving back… and having lots of fun in the process!
• Referral scheme- know the perfect person to join the team? You could bag £1,000 for putting a good word in.

Campaigns | Developer | Front End | Email | Management | Coding | HTML | CSS | Projects | Web Development | Broadcasting Platform | Salesforce | Silverpop | Photoshop | Adobe Dreamweaver

Essential Skills

What I need to know:

• Responsive email HTML coding and styling techniques supported by all mainstream email providers and mobile apps.
• Limitations of Email coding, and common fallback techniques where necessary.
• Fluency with HTML editors such as Adobe Dreamweaver. Good knowledge of Photoshop/Illustrator / InDesign.
• Extensive broadcasting platform experience and their relevant code syntax (Salesforce, Silverpop to name a few).

About Company

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

A bit about us

We are Team ITG.

We make collaboration happen. We simplify the complicated. We automate the tedious. We create the beautiful.

Over the last decade, we've grown a lot - new people, new technology and lots of brilliant new clients. We're a tech-led marketing business on a mission. A mission to liberate marketers. How? With a blend of our cutting-edge tech-stack, our dedicated team of over 1,000 marketers, fanatical customer service and a passion to help everyone be their creative best...

Hello, tomorrow.

ITG is currently looking for a passionate and highly skilled Email Front End Developer. Is this you?

Where does this role fit in?

Our role is an integral part of ITG's ECRM deliverables and omnichannel campaigns.

You'll be responsible for understanding project briefs, coding HTML emails and web pages, testing across multiple platforms and uploading to the broadcasting platform relevant to that campaign.

Tests will be sent to the QC team/client for review, and any required amends will be actioned. Once the campaign is signed off, it is handed over to the Campaign Exec team for deployment.

How will I succeed:

• Delivering email campaigns/web pages within the timescale set, ensuring the accuracy of rendering and content.
• Exploring new and pioneering code techniques to introduce modern features and implementing acceptable fall-backs where necessary.
• Showing initiative to manage your own workload effectively, and forward planning.
• Able to work in an agile environment, where work to be continued is well documented, and handover notes provided where required. Conversely, you will be required to continue pre-existing code, derived from our master responsive framework.

What I need to show:

• Creative understanding and passion for pixel-perfect HTML and CSS, you'll produce quality work for email and web.
• Ability to juggle multiple projects and deliver client work to tight deadlines.
• Keeping up to date on the latest developments in front-end coding.
• Proven working knowledge of email best practice.
• Precise and accurate approach to HTML.
• Coded examples of work that shows the experience of front-end development, with a strong focus on email development.

What decisions can I make?

• Advice/feedback on a provided design that does not meet email best practice.
• Improvements and suggestions on existing HTML templates.

Current Customers

• Virgin Media
• TUI
• Wickes
• Regus
• Janssen
• Bayer
• Liberty Global
• Ziggo
• Volkswagen
• Skoda

Work's a treat

On top of a competitive salary, you can expect a whole load of perks:

• 25 days' holiday + bank holidays- we understand the importance of a healthy work/life balance.
• So many savings - through our online community platform, you can access dozens of daily deals, from money off top brands to discounts on days out.
• Employee Assistance Programme- our people are at the heart of everything we do, so if you're happy, we're happy.
• Raising money for charity- we're all about giving back… and having lots of fun in the process!
• Referral scheme- know the perfect person to join the team? You could bag £1,000 for putting a good word in.

Campaigns | Developer | Front End | Email | Management | Coding | HTML | CSS | Projects | Web Development | Broadcasting Platform | Salesforce | Silverpop | Photoshop | Adobe Dreamweaver

Essential Skills

What I need to know:

• Responsive email HTML coding and styling techniques supported by all mainstream email providers and mobile apps.
• Limitations of Email coding, and common fallback techniques where necessary.
• Fluency with HTML editors such as Adobe Dreamweaver. Good knowledge of Photoshop/Illustrator / InDesign.
• Extensive broadcasting platform experience and their relevant code syntax (Salesforce, Silverpop to name a few).

About Company

What next?

If you found yourself interested in knowing more, drop us your application and someone from our team will be in touch.

A bit about us

We are Team ITG.

We make collaboration happen. We simplify the complicated. We automate the tedious. We create the beautiful.

Over the last decade, we've grown a lot - new people, new technology and lots of brilliant new clients. We're a tech-led marketing business on a mission. A mission to liberate marketers. How? With a blend of our cutting-edge tech-stack, our dedicated team of over 1,000 marketers, fanatical customer service and a passion to help everyone be their creative best...

Hello, tomorrow.

• 3 + years Wordpress experience
• HTML, CSS, Javascript experience
• jQuery experience
• Git experience
• SQL/MySQL experience
• UI experience

• Fantastic pension scheme
• 27 Days holiday
• Flexi time available
• Gym contribution
• Remote working available

• 3 + years Wordpress experience
• HTML, CSS, Javascript experience
• jQuery experience
• Git experience
• SQL/MySQL experience
• UI experience

• Fantastic pension scheme
• 27 Days holiday
• Flexi time available
• Gym contribution
• Remote working available

Halliwell Homes are looking for an IT Technician to join the team based in Salford. You will join us on a full time, permanent basis and receive a competitive salary of £17,250 - £20,000 per annum (dependant on experience and qualifications).

Halliwell are a social enterprise that offers a clinically informed practice model and therapeutic programme encompassing educational, clinical and residential care services. Our objective is to enhance the psychological wellbeing of children within the ‘looked after children’ sector through our Restorative Parenting Recovery Programme.  

As our IT Technician you will be part of a small team and will be responsible for the coordination of IT and communication functions as directed by the Head of Finance and IT. The post holder will ensure compliance and will maintain data/information on all IT equipment, suppliers and assets to enable the organisation to function to a standard of communication / data management to enable business to take place.

Responsibilities of our IT Technician include:

- Work alongside the Head of Finance and IT and support the IT strategy as set by the Head of Finance and IT.

- Undertake all aspects of administrative duties pertaining to the IT Management process (Computers, Laptops, Smart Phones, Tablets, Mobile Phones, Printers across Head Office, homes and schools), the IT management process, and ensuring compliance in line with IT policies.

- Work closely with suppliers and customers to ensure standards of compliance / data storage for disaster recovery, cyber security and Data Protection Purposes. 

- Advising on software and hardware needs and supporting with the implementation of new systems that meet the needs of department business goals.

- Setting up new equipment including hardware and software, ensuring data security to prevent data loss coordinating the management of data storage and archiving. Minimising potential ‘cyber risks’ including financial loss, disruption or damage to the reputation of Halliwell from some sort of failure of its information technology systems. 

- Working in accordance with ICT related regulations to prevent data security breaches across the organisations ICT infrastructure.

- Supporting with the development of ICT policies and procedures across the organisation.

- Maintaining data/information on all ICT equipment, suppliers and assets over time to enable the organisation to function to a standard of communication / data management to enable business to take place.

- Coordinate the maintenance of IT equipment including PC’s, Laptops, phones, etc and hardware and software referring to suppliers and third parties in accordance with service level agreements. 

- Following the refurbishment and replacement IT asset plan as set by the Head of Finance and IT. 

- Ensure all relevant staff members have the appropriate equipment available to carry out their role.

- Providing data to the Head of Finance and IT for the weekly / monthly report including on use / condition / breakage / loss / theft of equipment reporting noticeable trends.

Skills & Experience required by our IT Technician:

- Level 2 or above qualification in IT/ICT related subject

- A-C GCSE English and Mtahs

- High level of technical knowledge and competence

- Willingness to study towards a degree in a computer related subject

- Good Knowledge of Microsoft Office

- Good knowledge of the world wide web and basic range of functions on browsers

- Good knowledge of Data Protection Legislation

Benefits of becoming our IT Technician:

- Extensive in house training and be supported throughout to develop your career up to Level 7

- Refer a Friend Scheme

- Free Staff Counselling Service

- Occupational Sick Pay scheme

- Auto-Enrolment Pension scheme

- Competitive rates of pay

If you would like to join us as our IT Technician, please click ‘apply’ today - we’d love to hear from you!

Halliwell is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. All post holders are subject to appropriate vetting procedures and a satisfactory enhanced Disclosure Barring Services (DBS) Disclosure.

Halliwell Homes are looking for an IT Technician to join the team based in Salford. You will join us on a full time, permanent basis and receive a competitive salary of £17,250 - £20,000 per annum (dependant on experience and qualifications).

Halliwell are a social enterprise that offers a clinically informed practice model and therapeutic programme encompassing educational, clinical and residential care services. Our objective is to enhance the psychological wellbeing of children within the ‘looked after children’ sector through our Restorative Parenting Recovery Programme.  

As our IT Technician you will be part of a small team and will be responsible for the coordination of IT and communication functions as directed by the Head of Finance and IT. The post holder will ensure compliance and will maintain data/information on all IT equipment, suppliers and assets to enable the organisation to function to a standard of communication / data management to enable business to take place.

Responsibilities of our IT Technician include:

- Work alongside the Head of Finance and IT and support the IT strategy as set by the Head of Finance and IT.

- Undertake all aspects of administrative duties pertaining to the IT Management process (Computers, Laptops, Smart Phones, Tablets, Mobile Phones, Printers across Head Office, homes and schools), the IT management process, and ensuring compliance in line with IT policies.

- Work closely with suppliers and customers to ensure standards of compliance / data storage for disaster recovery, cyber security and Data Protection Purposes. 

- Advising on software and hardware needs and supporting with the implementation of new systems that meet the needs of department business goals.

- Setting up new equipment including hardware and software, ensuring data security to prevent data loss coordinating the management of data storage and archiving. Minimising potential ‘cyber risks’ including financial loss, disruption or damage to the reputation of Halliwell from some sort of failure of its information technology systems. 

- Working in accordance with ICT related regulations to prevent data security breaches across the organisations ICT infrastructure.

- Supporting with the development of ICT policies and procedures across the organisation.

- Maintaining data/information on all ICT equipment, suppliers and assets over time to enable the organisation to function to a standard of communication / data management to enable business to take place.

- Coordinate the maintenance of IT equipment including PC’s, Laptops, phones, etc and hardware and software referring to suppliers and third parties in accordance with service level agreements. 

- Following the refurbishment and replacement IT asset plan as set by the Head of Finance and IT. 

- Ensure all relevant staff members have the appropriate equipment available to carry out their role.

- Providing data to the Head of Finance and IT for the weekly / monthly report including on use / condition / breakage / loss / theft of equipment reporting noticeable trends.

Skills & Experience required by our IT Technician:

- Level 2 or above qualification in IT/ICT related subject

- A-C GCSE English and Mtahs

- High level of technical knowledge and competence

- Willingness to study towards a degree in a computer related subject

- Good Knowledge of Microsoft Office

- Good knowledge of the world wide web and basic range of functions on browsers

- Good knowledge of Data Protection Legislation

Benefits of becoming our IT Technician:

- Extensive in house training and be supported throughout to develop your career up to Level 7

- Refer a Friend Scheme

- Free Staff Counselling Service

- Occupational Sick Pay scheme

- Auto-Enrolment Pension scheme

- Competitive rates of pay

If you would like to join us as our IT Technician, please click ‘apply’ today - we’d love to hear from you!

Halliwell is committed to safeguarding and promoting the welfare of children and expects all staff to share this commitment. All post holders are subject to appropriate vetting procedures and a satisfactory enhanced Disclosure Barring Services (DBS) Disclosure.

Technical Business Analyst O365 - Up to £55k

Capita IT Resourcing is currently recruiting for a Technical Business Analyst to join our consultancy client on a permanent basis. You will be working on a large O365 implementation for a local government organisation based in North London. This role is the main conduit for information between the business stakeholders, users and the technical teams. The successful candidate will deliver regular updates on project progress, updates against budget targets and any issues/roadblocks whilst also working to gather, define and refine requirements from the business for the technical team to use to create their solution.

Key responsibilities for the Technical Business Analyst role:

• Requirements gathering and analysis of requirements, for transition and final state
• User adoption strategies to drive adoption and acceptance, measurement of Key Performance Indicators related to adoption
• Collaborating with project managers, solution architects, network architects, business stakeholders and customer representatives to understand and translate business requirements into appropriate solutions
• Review of technical solutions to assure solutions meet the business needs
• User documentation, tailoring generic materials and making them fit specific requirements
• Tracking requirements against deliverables and assure that programme goals are met
• Stakeholder management, working with senior stakeholders
• Review and creation of Test Plans to assure the delivery of solutions
• Creation of Communications and communication plans to meet stakeholder engagement requirements

Essential experience for the Technical Business Analyst role:

• Has significant real-world Business Analysis experience working in a similar governmental environment
• Has significant experience working within structured frameworks like TOGAF, ITIL and PRINCE
• Has significant experience of working on a large cultural change program and driving user adoption strategies for toolsets like (OneDrive, SharePoint and Teams)
• Able to articulate and present ideas in a clear and concise manner, with ability to flex between summary/ full detail and non-technical/ technical language, depending on the target audience
• Provide direct, credible and authoritative interaction with colleagues and customer alike

If you are interested in the role and would like to apply, please send me your CV via the link below for immediate consideration.

Technical Business Analyst O365 - Up to £55k

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Technical Business Analyst O365 - Up to £55k

Capita IT Resourcing is currently recruiting for a Technical Business Analyst to join our consultancy client on a permanent basis. You will be working on a large O365 implementation for a local government organisation based in North London. This role is the main conduit for information between the business stakeholders, users and the technical teams. The successful candidate will deliver regular updates on project progress, updates against budget targets and any issues/roadblocks whilst also working to gather, define and refine requirements from the business for the technical team to use to create their solution.

Key responsibilities for the Technical Business Analyst role:

• Requirements gathering and analysis of requirements, for transition and final state
• User adoption strategies to drive adoption and acceptance, measurement of Key Performance Indicators related to adoption
• Collaborating with project managers, solution architects, network architects, business stakeholders and customer representatives to understand and translate business requirements into appropriate solutions
• Review of technical solutions to assure solutions meet the business needs
• User documentation, tailoring generic materials and making them fit specific requirements
• Tracking requirements against deliverables and assure that programme goals are met
• Stakeholder management, working with senior stakeholders
• Review and creation of Test Plans to assure the delivery of solutions
• Creation of Communications and communication plans to meet stakeholder engagement requirements

Essential experience for the Technical Business Analyst role:

• Has significant real-world Business Analysis experience working in a similar governmental environment
• Has significant experience working within structured frameworks like TOGAF, ITIL and PRINCE
• Has significant experience of working on a large cultural change program and driving user adoption strategies for toolsets like (OneDrive, SharePoint and Teams)
• Able to articulate and present ideas in a clear and concise manner, with ability to flex between summary/ full detail and non-technical/ technical language, depending on the target audience
• Provide direct, credible and authoritative interaction with colleagues and customer alike

If you are interested in the role and would like to apply, please send me your CV via the link below for immediate consideration.

Technical Business Analyst O365 - Up to £55k

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.