Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
An opportunity has arisen in our Production Support Technology services for an Application Support Analyst.
Responsibilities:
- Provides technical and business support for users of Citi Applications
- Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation
- Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Participates in disaster recovery testing
- Participate in application releases, from development, testing and deployment into production
- perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation
- Considers implications of the application of technology to the current environment
- Analyzes applications to identify risks, vulnerabilities and security issues.
- Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
- Exchanges ideas and information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
- Performs other duties and functions as assigned in a concise and logical manner
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications:
- Prior experience in an Application Support Analyst role
- Basic knowledge or interest about apps support procedures, concepts and of other technical areas
- Participation in some process improvements
- Previous experience or interest in standardization of procedures and practices
- Basic Business knowledge/ understanding of financial markets and products
- Knowledge/ experience of problem Management Tools
- Understands of how own sub-function integrates within the function and commercial awareness
- Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
- Good customer service, communication and interpersonal skills
- Good knowledge of the business and its technology strategy
- Consistently demonstrates clear and concise written and verbal communication skills
- Knowledge of issue tracking and reporting using tools
- Good all-round team member
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Ability to communicate appropriately to relevant stakeholders
Education:
- Bachelor’s/University degree or equivalent experience
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
What we Offer:
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
- 23 days paid annual leave
- Award winning pension scheme,
- Life assurance and
- Private medical insurance with Bupa healthcare.
In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB
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Time Type :Full time
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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