Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.
An opportunity has arisen in our Production Support Technology department for an experienced Application Support Analyst.
Responsibilities:
- Provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed
- Maintains application systems that have completed the development stage and are running in the daily operations of the firm
- Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations
- Start of day checks, continuous monitoring, and regional handover
- Perform same day risk reconciliations
- Develop and maintain technical support documentation
- Identifies ways to maximize the potential of the applications used
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner
- Ensures that storage and archiving procedures are in place and functioning correctly
- Formulates and defines scope and objectives for complex application enhancements and problem resolution
- Reviews and develops application contingency planning to ensure availability to users
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements
- Participate in application releases, from development, testing and deployment into production
- Engages in post implementation analysis to ensure successful system design and functionality
- Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact
- Ensures essential procedures are followed and helps to define operating standards and processes
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
- Acts as an advisor or coach to new or lower level analysts
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
- Performs other duties and functions as assigned
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualifications:
- Significant experience in an Application Support role
- Experience installing, configuring or supporting business applications
- Experience with some programming languages and willingness/ability to learn
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/ experience of problem Management Tools
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholder
Education:
- Bachelor’s/University degree or equivalent experience
Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.
What we Offer:
As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
- 23 days paid annual leave
- Award winning pension scheme,
- Life assurance and
- Private medical insurance with Bupa healthcare.
In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.
Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.
Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.
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Grade :All Job Level - All Job FunctionsAll Job Level - All Job Functions - GB
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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
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