End Date

Thursday 19 March 2020

Salary Range

£33,327 - £37,030

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Your Software Engineering role sits in the Distributed .Net team who are responsible for developing, supporting and maintaining Agency and other.Net applications associated with Insurance and Wealth plus supporting 3rd party applications.  We are involved in project based work and business as usual developments. 

Job Description

Entry level C#.Net Software Engineer (Software Developer)

Lloyds Banking Group

Bristol – Harbourside Building – BS1 5LL5LF

Salary & Benefits: £33,993 to £39,658 base salary, plus annual personal bonus, 13% employer pension contribution, 4% flexible cash pot, private medical insurance, 28 days holiday plus bank holidays. We also offer flexible working hours and  agile working practices.  Working for Lloyds is great!

Want a Summary of the Role?

Your Software Engineering role sits in the Distributed .Net team who are responsible for developing, supporting and maintaining Agency and other.Net applications associated with Insurance and Wealth plus supporting 3rd party applications.  We are involved in project based work and business as usual developments. 

So what am I responsible for?

We are doing a lot of exciting work in our engineering space, especially within the insurance domain.  Primarily you would will be responsible for supporting the designing, building and maintaining of relevant applications in C#.NET and SQL Server. You will be supporting those developments through route to live environments and relevant infrastructure support.  You would will work in an environment that is currently using mainly waterfall lifecycle but evolving to Agile DevOps environment.  At the entry level training and support will be given to develop your knowledge and skills.

You would have exposure to work within a cross-functional team and collaborate with other developers, solution architects, project staff and business customers.  You will support senior developers to help them with their activities such as: shape and review technical designs, maintain and correct data in production systems, build systems, support project stakeholders to understand critical path, team engagements and priorities, specifying and supporting low-level infrastructure design and configuration details.

What experience, skills and knowledge will I need to do this role?

We are open to considering people from a variety of backgrounds but as a minimum would need to see experience developing using C#.NET and SQL Server, plus an understanding of the software development lifecycle.  Most importantly we want to see a passion for development and customer centric approach.

The backgrounds we have found work well in the past have often been the following: 1) one to three years’ commercial experience in a related role, 2) a relevant degree with no commercial experience or c) those recently graduating from another relevant training course looking to move industry into software development.

This would be a great role if you……

• Are passionate about software engineering.
• Want to develop a long term career within the insurance industry with good future career opportunities.
• Enjoy problem solving, troubleshooting and analysis.

Who are the team and the business area?

Insurance & Wealth Transformation is on a journey to create an excellent experience for our customers though our newly initiated Value Streams. Our Financial Planning & Retirement Value Stream has ambitious plans to significantly grow our software engineering teams this year and into 2020.

Together, we are focused on improving support to our customers throughout their financial lives, with clear, straightforward customer journeys and resilient administration platforms.  Our teams are spread across Edinburgh and a growing team in Bristol, supplemented by an experienced partner team based both onshore and offshore.

Who are Lloyds Banking Group?

As the UK’s largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first and achieve our vision of being the best bank for our customers.

We're committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

What support will I get and how will my career grow?

You would join a team of Software Engineers which is set to grow during 2020 as one of the first entry level staff after we have just hired a senior developer. You will report into the senior developer who in turn will be led by a very long standing member of our insurance software development community. 

As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of training and development opportunities, helping you achieve a rewarding and fulfilling career. Join us and be part of an inclusive, values-based culture focused on making a difference.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Thursday 19 March 2020

Salary Range

£33,327 - £37,030

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Your Software Engineering role sits in the Distributed .Net team who are responsible for developing, supporting and maintaining Agency and other.Net applications associated with Insurance and Wealth plus supporting 3rd party applications.  We are involved in project based work and business as usual developments. 

Job Description

Entry level C#.Net Software Engineer (Software Developer)

Lloyds Banking Group

Bristol – Harbourside Building – BS1 5LL5LF

Salary & Benefits: £33,993 to £39,658 base salary, plus annual personal bonus, 13% employer pension contribution, 4% flexible cash pot, private medical insurance, 28 days holiday plus bank holidays. We also offer flexible working hours and  agile working practices.  Working for Lloyds is great!

Want a Summary of the Role?

Your Software Engineering role sits in the Distributed .Net team who are responsible for developing, supporting and maintaining Agency and other.Net applications associated with Insurance and Wealth plus supporting 3rd party applications.  We are involved in project based work and business as usual developments. 

So what am I responsible for?

We are doing a lot of exciting work in our engineering space, especially within the insurance domain.  Primarily you would will be responsible for supporting the designing, building and maintaining of relevant applications in C#.NET and SQL Server. You will be supporting those developments through route to live environments and relevant infrastructure support.  You would will work in an environment that is currently using mainly waterfall lifecycle but evolving to Agile DevOps environment.  At the entry level training and support will be given to develop your knowledge and skills.

You would have exposure to work within a cross-functional team and collaborate with other developers, solution architects, project staff and business customers.  You will support senior developers to help them with their activities such as: shape and review technical designs, maintain and correct data in production systems, build systems, support project stakeholders to understand critical path, team engagements and priorities, specifying and supporting low-level infrastructure design and configuration details.

What experience, skills and knowledge will I need to do this role?

We are open to considering people from a variety of backgrounds but as a minimum would need to see experience developing using C#.NET and SQL Server, plus an understanding of the software development lifecycle.  Most importantly we want to see a passion for development and customer centric approach.

The backgrounds we have found work well in the past have often been the following: 1) one to three years’ commercial experience in a related role, 2) a relevant degree with no commercial experience or c) those recently graduating from another relevant training course looking to move industry into software development.

This would be a great role if you……

• Are passionate about software engineering.
• Want to develop a long term career within the insurance industry with good future career opportunities.
• Enjoy problem solving, troubleshooting and analysis.

Who are the team and the business area?

Insurance & Wealth Transformation is on a journey to create an excellent experience for our customers though our newly initiated Value Streams. Our Financial Planning & Retirement Value Stream has ambitious plans to significantly grow our software engineering teams this year and into 2020.

Together, we are focused on improving support to our customers throughout their financial lives, with clear, straightforward customer journeys and resilient administration platforms.  Our teams are spread across Edinburgh and a growing team in Bristol, supplemented by an experienced partner team based both onshore and offshore.

Who are Lloyds Banking Group?

As the UK’s largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first and achieve our vision of being the best bank for our customers.

We're committed to employing a diverse and inclusive workforce, reflective of the customers and communities we serve – where all our colleagues can be themselves and succeed on merit.

What support will I get and how will my career grow?

You would join a team of Software Engineers which is set to grow during 2020 as one of the first entry level staff after we have just hired a senior developer. You will report into the senior developer who in turn will be led by a very long standing member of our insurance software development community. 

As a multi-brand, multi-channel business, we have the scale and breadth to provide you with a diverse range of training and development opportunities, helping you achieve a rewarding and fulfilling career. Join us and be part of an inclusive, values-based culture focused on making a difference.

Together we make it possible.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Saturday 14 March 2020

Salary Range

£70,950 - £94,600

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Lead a team of Senior Software Engineers to deliver exceptional outcomes.

Job Description

LBG is committed to help Britain prosper and become the best bank for customers. As part of this we’re transforming our digital capability, providing customers with simpler, seamless interactions across online, mobile and branches. LBG digital channels have over 12 million active online customers with over 1 billion logons per year.

Now we want to do more, we now have career opportunities for a driven individual to take on a Lead Software Engineer role. You’ll work with our product partners to deliver business value through sound and fully rounded engineering methods and principles and drive strategic system and process improvements, interventions and upgrades.

You’ll apply Systems Thinking to solve systemic challenges and impediment, support and drive where necessary on key architecture decisions, align the engineering community to follow standards, be a champion of agile ways of working and foster knowledge sharing and collaboration across wider engineering community.

With a passion to take on a leadership role and coach other lead engineers you’ll ensure the appropriate development is in place to make a positive difference to our customers, our colleagues and our communities.

Should be highly experienced in the following:

• Deep and broad understanding of NodeJS plus exposure to least one other language (Java, C#)
• Various testing patterns, frameworks and their roles. Examples like Jest, JUnit, CypressIO, Selenium.
• Build tools like Jenkins2, Nexus, Sonar, GIT.
• Strong experience with delivering production-ready scalable microservices
• Experience with Docker containers and container orchestration tools like Kubernetes
• Exposure to delivering services through Continuous Delivery.
• A good understanding of Systems Thinking.

Desirable:

• Vue
• TypeScript
• Jenkins
• CI/CD
• Eye for design/UX and passionate about improving customer experience

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

At LBG, we’re invested in your continual development. That’s why we’ve fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.

What will you get in return?

We're genuine about providing a flexible, equal opportunity environment and providing the tools, support and encouragement for all our colleagues to advance in their career and to achieve the best outcomes for our customers. Together we make it possible.   

You'll also get

In return you’ll benefit from a competitive salary and market leading benefits package with bonus, contributory pension, medical cover, share schemes and generous holiday entitlement.

We're genuine about providing equal opportunity as well as our people representing the communities we serve and have a culture built around developing and advancing the best of our people.

So if you have the skills we're after and playing a key role in our ongoing support and development appeals then get in touch, we'd love to hear from you...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Saturday 14 March 2020

Salary Range

£70,950 - £94,600

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Lead a team of Senior Software Engineers to deliver exceptional outcomes.

Job Description

LBG is committed to help Britain prosper and become the best bank for customers. As part of this we’re transforming our digital capability, providing customers with simpler, seamless interactions across online, mobile and branches. LBG digital channels have over 12 million active online customers with over 1 billion logons per year.

Now we want to do more, we now have career opportunities for a driven individual to take on a Lead Software Engineer role. You’ll work with our product partners to deliver business value through sound and fully rounded engineering methods and principles and drive strategic system and process improvements, interventions and upgrades.

You’ll apply Systems Thinking to solve systemic challenges and impediment, support and drive where necessary on key architecture decisions, align the engineering community to follow standards, be a champion of agile ways of working and foster knowledge sharing and collaboration across wider engineering community.

With a passion to take on a leadership role and coach other lead engineers you’ll ensure the appropriate development is in place to make a positive difference to our customers, our colleagues and our communities.

Should be highly experienced in the following:

• Deep and broad understanding of NodeJS plus exposure to least one other language (Java, C#)
• Various testing patterns, frameworks and their roles. Examples like Jest, JUnit, CypressIO, Selenium.
• Build tools like Jenkins2, Nexus, Sonar, GIT.
• Strong experience with delivering production-ready scalable microservices
• Experience with Docker containers and container orchestration tools like Kubernetes
• Exposure to delivering services through Continuous Delivery.
• A good understanding of Systems Thinking.

Desirable:

• Vue
• TypeScript
• Jenkins
• CI/CD
• Eye for design/UX and passionate about improving customer experience

Our vision of being the best bank for customers is dependent on every colleague committing to and demonstrating our core value of "putting customers first". By individually and collectively committing to our Group values and codes, we will be able to make a difference together and help Britain prosper.

At LBG, we’re invested in your continual development. That’s why we’ve fostered a collaborative learning environment that supports your career goals and encourages knowledge-sharing. Our inclusive culture offers you flexibility to try new things while helping you build the future you want.

What will you get in return?

We're genuine about providing a flexible, equal opportunity environment and providing the tools, support and encouragement for all our colleagues to advance in their career and to achieve the best outcomes for our customers. Together we make it possible.   

You'll also get

In return you’ll benefit from a competitive salary and market leading benefits package with bonus, contributory pension, medical cover, share schemes and generous holiday entitlement.

We're genuine about providing equal opportunity as well as our people representing the communities we serve and have a culture built around developing and advancing the best of our people.

So if you have the skills we're after and playing a key role in our ongoing support and development appeals then get in touch, we'd love to hear from you...

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Thursday 19 March 2020

Salary Range

£59,400 - £79,200

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Analyse, investigate and evaluate risk, develop policy recommendations and challenge and advise assigned areas of the business to ensure risks are understood, mitigated and controlled. May lead a team of risk professionals and deputise for senior colleagues at G.

Job Description

At Lloyds Banking Group, we’re motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK.

Our brands, our services and our business span every aspect of banking and finance, including some of the biggest names on the UK's high streets. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers.

Chief Operating Office Business Risk

We love to do things differently in COO Business Risk. We encourage our employees to challenge the status quo and to come up with new and innovative ideas.

Our vision is to be the Leading 1st Line Risk Function in Financial Services in the UK. We work collaboratively with the business areas we support (including Group Transformation, Group IT & Chief Security Office) to identify, report and mitigate risks – our key priority is to transform the bank in a safe and compliant way.

What you'll be doing...!

As the Change Controls Testing Senior Manager, you'll have responsibility for the delivery of all Change Controls testing activity across the business areas supported by COO Business Risk ensuring testing is completed on time and to the required standard. You'll lead key relationships within selected business areas supported by COO Business Risk, providing insight in relation to our broader control testing activity and will work across COO Business Risk to ensure the provision of excellent risk support to the business.

What else?

• Using your demonstrated knowledge of risk management and both agile and waterfall delivery methodologies you'll be accountable for leading a team of colleagues to deliver agreed testing plans and track resulting agreed actions through to completion
• Lead production of high quality, insightful management information on control effectiveness
• Ensure control effectiveness is updated to our risk and control system ensuring quality standards are achieved
• Monitor remediation of ineffective controls engaging with Business Units and Business Risk Partners to ensure appropriate prioritisation and delivery of improvement in the control environment.
• Establish, develop and maintain stakeholder relationships across the business including Business Area Senior Management, Business Risk Partners and will involve interaction at Director Level.
• You'll manage, coach and develop colleagues at Band C to E.

We are looking for someone to join our team who:

• Brings passion for our values of putting customers first, keeping it simple, and making a difference together
• Loves problem solving and challenging the status quo with innovative ideas
• Is a highly motivated self-starter
• Builds strong collaborative relationships with key stakeholders
• Communicates with confidence and influence
• And who is a real team player

So join us and be part of an inclusive, values-based culture focused on making a difference.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We’re an equal opportunity employer and deeply value diversity within our organisation.

Together we make it possible.

As well as a competitive salary, this role offers:

• Flex cash sum
• 30 days holiday (plus bank holidays)
• A total reward package that offers discounted lifestyle, financial and protection benefits you can tailor to suit your lifestyle.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Thursday 19 March 2020

Salary Range

£59,400 - £79,200

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Analyse, investigate and evaluate risk, develop policy recommendations and challenge and advise assigned areas of the business to ensure risks are understood, mitigated and controlled. May lead a team of risk professionals and deputise for senior colleagues at G.

Job Description

At Lloyds Banking Group, we’re motivated by a clear purpose - to Help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. And as the UK's largest retail and commercial bank, we have a footprint that touches nearly every community and household in the UK.

Our brands, our services and our business span every aspect of banking and finance, including some of the biggest names on the UK's high streets. That gives us a big responsibility to support the UK economy, and we have a clear strategy to put customers first - and achieve our vision of becoming the best bank for customers.

Chief Operating Office Business Risk

We love to do things differently in COO Business Risk. We encourage our employees to challenge the status quo and to come up with new and innovative ideas.

Our vision is to be the Leading 1st Line Risk Function in Financial Services in the UK. We work collaboratively with the business areas we support (including Group Transformation, Group IT & Chief Security Office) to identify, report and mitigate risks – our key priority is to transform the bank in a safe and compliant way.

What you'll be doing...!

As the Change Controls Testing Senior Manager, you'll have responsibility for the delivery of all Change Controls testing activity across the business areas supported by COO Business Risk ensuring testing is completed on time and to the required standard. You'll lead key relationships within selected business areas supported by COO Business Risk, providing insight in relation to our broader control testing activity and will work across COO Business Risk to ensure the provision of excellent risk support to the business.

What else?

• Using your demonstrated knowledge of risk management and both agile and waterfall delivery methodologies you'll be accountable for leading a team of colleagues to deliver agreed testing plans and track resulting agreed actions through to completion
• Lead production of high quality, insightful management information on control effectiveness
• Ensure control effectiveness is updated to our risk and control system ensuring quality standards are achieved
• Monitor remediation of ineffective controls engaging with Business Units and Business Risk Partners to ensure appropriate prioritisation and delivery of improvement in the control environment.
• Establish, develop and maintain stakeholder relationships across the business including Business Area Senior Management, Business Risk Partners and will involve interaction at Director Level.
• You'll manage, coach and develop colleagues at Band C to E.

We are looking for someone to join our team who:

• Brings passion for our values of putting customers first, keeping it simple, and making a difference together
• Loves problem solving and challenging the status quo with innovative ideas
• Is a highly motivated self-starter
• Builds strong collaborative relationships with key stakeholders
• Communicates with confidence and influence
• And who is a real team player

So join us and be part of an inclusive, values-based culture focused on making a difference.

Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We’re an equal opportunity employer and deeply value diversity within our organisation.

Together we make it possible.

As well as a competitive salary, this role offers:

• Flex cash sum
• 30 days holiday (plus bank holidays)
• A total reward package that offers discounted lifestyle, financial and protection benefits you can tailor to suit your lifestyle.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Sunday 15 March 2020

Salary Range

£18,414 - £20,460

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

In Lloyds Banking Group we put our customers interests at the heart of everything we do. Our customers are those who find themselves with interest only mortgages with no plans to repay the mortgage balance which is why our teams play a vital role in listening and understanding our customers individual circumstances and agreeing a fair solution that is suitable and sustainable for them.
Working as part of our Operations team you will be responsible for telephony based customer contact, dealing with a range of customer circumstances where you will need to execute sound judgement & decision making in order to reach a fair outcome for our customers in line with regulatory policy and procedures.

Job Description

Colleagues must demonstrate the ability to undertake a meaningful conversation with our customers through customer centric activities to facilitate fair customer outcomes.
Build a good rapport with our customers to deepen/develop the customer relationship, and look out for customer vulnerability.
Conduct customer interactions, ensuring a full understanding of individual customer circumstances and using considered judgement and decision making skills to propose a fair solution.
Make decisions considering risk to the bank and impact to the customer with guidance & advice where required.
Handle customer calls in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers and LBG.
Respond efficiently to a range of customer enquiries ensuring that information provided is clearly understood and escalating issues where appropriate.
Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to both the customer and/or the bank.
Access and navigate the relevant LBG systems to review and propose the customer options.
Focus on excellent customer service whilst delivering against defined business objectives.
Ensure all details entered onto the system are accurate and meet the required quality standards.
Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards.
Identify & suggest improvements to new & existing processes, procedures & systems .
Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Sunday 15 March 2020

Salary Range

£18,414 - £20,460

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

In Lloyds Banking Group we put our customers interests at the heart of everything we do. Our customers are those who find themselves with interest only mortgages with no plans to repay the mortgage balance which is why our teams play a vital role in listening and understanding our customers individual circumstances and agreeing a fair solution that is suitable and sustainable for them.
Working as part of our Operations team you will be responsible for telephony based customer contact, dealing with a range of customer circumstances where you will need to execute sound judgement & decision making in order to reach a fair outcome for our customers in line with regulatory policy and procedures.

Job Description

Colleagues must demonstrate the ability to undertake a meaningful conversation with our customers through customer centric activities to facilitate fair customer outcomes.
Build a good rapport with our customers to deepen/develop the customer relationship, and look out for customer vulnerability.
Conduct customer interactions, ensuring a full understanding of individual customer circumstances and using considered judgement and decision making skills to propose a fair solution.
Make decisions considering risk to the bank and impact to the customer with guidance & advice where required.
Handle customer calls in an efficient and effective manner providing the highest level of customer service by aiming to meet the needs of our customers and LBG.
Respond efficiently to a range of customer enquiries ensuring that information provided is clearly understood and escalating issues where appropriate.
Ensure processes are completed to the highest standard, challenging and escalating when process/policies cause any unintended consequences to both the customer and/or the bank.
Access and navigate the relevant LBG systems to review and propose the customer options.
Focus on excellent customer service whilst delivering against defined business objectives.
Ensure all details entered onto the system are accurate and meet the required quality standards.
Ensure all legislative regulatory requirements are adhered to through compliance, training, competency scheme & business standards.
Identify & suggest improvements to new & existing processes, procedures & systems .
Positive attitude to change, and develop own skills to meet the changing customer, business and financial environmental needs.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Friday 20 March 2020

Salary Range

£22,950 - £25,500

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Deliver a range of high level technical support tasks to provide high quality outputs which satisfy stakeholder needs. Act as a point of reference for information & procedural advice & queries from other business areas.

Job Description

Summary

Are you looking to build knowledge and develop within the Risk Division?

An exciting opportunity has become available to join the Model Risk and Validation team (formerly RMAT) in Risk.  The role will give you responsibility for independent model review and validation primarily for Credit Risk models across the Retail Division including:

• Mortgages
• Credit Cards
• Loans
• Current Account
• Motor Finance

and with some flexibility to work across the other MRAV teams. The scope of models is wide and covers Operational scorecards, Regulatory models (CRDiv), Impairment (IFRS9), Pricing, Stress Testing and Forecasting and Fraud.

The role provides a superb opportunity to develop areas of knowledge relating to the Group’s modelling capability and build a strong network of contacts.

Key Accountabilities:

The key accountabilities for the role are:

• Assisting in the independent reviews of all aspects of Retail Credit Risk models, including new developments, model changes and periodic validation recommending for approval.
• Contribution to the presentation of independent model review of Retail Credit Risk Models to Model Governance Committee or Personal Approver.
• Gathering knowledge of model risk and regulatory requirements and standards e.g. CRDiv, IFRS9 pertaining to credit risk models.
• Engagement with colleagues across the Group to build relationships, influence and challenge constructively at peer level and above.

Key Capabilities/ Knowledge:

• Qualifications: Highly numerate.  Holds at least a degree level qualification with quantitative content or equivalent skills derived from experience
• Experience of model build or independent validation within a financial services organisation. Judgement: Ability to make sound model judgements, taking into account model performance and policy / regulation.
• Industry Knowledge: An understanding of modelling techniques and current and future regulatory changes that may impact the Group. 
• Business Knowledge: Some knowledge of the business and associated risk management approaches sufficient to understand models in the context of the business.
• Business Partnering: Effective relationship management to ensure business partnering is effective whereby constructive challenge, and any issues are raised, is undertaken in a timely and orderly fashion in assisting the delivery of model initiatives.
• Influence: Ability to communicate on complex issues, verbally and in writing, across key stakeholder groups.
• Drive and Delivery: Effective delivery/execution, overcoming challenges to deliver. 
• Integrity: Has ethics and integrity at the heart of every decision, and creates an environment that encourages high performance, openness, honesty and integrity.

Lloyds Banking Group is an equal opportunity employer and deeply values diversity within our organisation.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

End Date

Friday 20 March 2020

Salary Range

£22,950 - £25,500

We support agile working – click here for more information on agile working options.

Agile Working Options

Other Agile Working Arrangements / Open to Discussion

Job Description Summary

Deliver a range of high level technical support tasks to provide high quality outputs which satisfy stakeholder needs. Act as a point of reference for information & procedural advice & queries from other business areas.

Job Description

Summary

Are you looking to build knowledge and develop within the Risk Division?

An exciting opportunity has become available to join the Model Risk and Validation team (formerly RMAT) in Risk.  The role will give you responsibility for independent model review and validation primarily for Credit Risk models across the Retail Division including:

• Mortgages
• Credit Cards
• Loans
• Current Account
• Motor Finance

and with some flexibility to work across the other MRAV teams. The scope of models is wide and covers Operational scorecards, Regulatory models (CRDiv), Impairment (IFRS9), Pricing, Stress Testing and Forecasting and Fraud.

The role provides a superb opportunity to develop areas of knowledge relating to the Group’s modelling capability and build a strong network of contacts.

Key Accountabilities:

The key accountabilities for the role are:

• Assisting in the independent reviews of all aspects of Retail Credit Risk models, including new developments, model changes and periodic validation recommending for approval.
• Contribution to the presentation of independent model review of Retail Credit Risk Models to Model Governance Committee or Personal Approver.
• Gathering knowledge of model risk and regulatory requirements and standards e.g. CRDiv, IFRS9 pertaining to credit risk models.
• Engagement with colleagues across the Group to build relationships, influence and challenge constructively at peer level and above.

Key Capabilities/ Knowledge:

• Qualifications: Highly numerate.  Holds at least a degree level qualification with quantitative content or equivalent skills derived from experience
• Experience of model build or independent validation within a financial services organisation. Judgement: Ability to make sound model judgements, taking into account model performance and policy / regulation.
• Industry Knowledge: An understanding of modelling techniques and current and future regulatory changes that may impact the Group. 
• Business Knowledge: Some knowledge of the business and associated risk management approaches sufficient to understand models in the context of the business.
• Business Partnering: Effective relationship management to ensure business partnering is effective whereby constructive challenge, and any issues are raised, is undertaken in a timely and orderly fashion in assisting the delivery of model initiatives.
• Influence: Ability to communicate on complex issues, verbally and in writing, across key stakeholder groups.
• Drive and Delivery: Effective delivery/execution, overcoming challenges to deliver. 
• Integrity: Has ethics and integrity at the heart of every decision, and creates an environment that encourages high performance, openness, honesty and integrity.

Lloyds Banking Group is an equal opportunity employer and deeply values diversity within our organisation.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities.With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.