Butler Rose is currently working with a reputable business in the search for an IT Service Desk Analyst, based in Oxfordshire on a permanent basis.

As the IT Service Desk Analyst you will be working with the internal service desk team supporting with 2nd and 3rd line support across the whole organisation.

Key duties:

• Successful 2nd/3rd Line support analyst will be the primary point for site based issues escalated by the global service desk
• Develop and maintain excellent and professional relationships with users
• Issues escalated will need to be fixed within SLA
• You will drive continued service improvement throughout the department
• You will act as an escalation point for the IT Service Desk and ensure that SOP documentation is created and updated where appropriate
• Provide equivalent support to other offices in region
• You will need to adhere to Service Desk code of conduct, processes and procedures in all aspects

The successful candidate will be personable, with the ability to adapt communication styles. They will need to acts swiftly and decisively to ensure you handles incidents and problem with efficacy and accuracy. They will hold experience of working within a IT Service Desk position with 2nd or 3rd line support with desirable skills in ITIL V3 qualified to foundation level or MCITP - Microsoft Certified IT Professional but not essential. The successful candidate will need to be proficient in O365 (including ATP, EMS, eDiscovery) MS Server 2016 and MS windows 10.

Should this role be of interest please apply or for further information contact Charlotte Obiri on .

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.

Butler Rose is currently working with a reputable business in the search for an IT Service Desk Analyst, based in Oxfordshire on a permanent basis.

As the IT Service Desk Analyst you will be working with the internal service desk team supporting with 2nd and 3rd line support across the whole organisation.

Key duties:

• Successful 2nd/3rd Line support analyst will be the primary point for site based issues escalated by the global service desk
• Develop and maintain excellent and professional relationships with users
• Issues escalated will need to be fixed within SLA
• You will drive continued service improvement throughout the department
• You will act as an escalation point for the IT Service Desk and ensure that SOP documentation is created and updated where appropriate
• Provide equivalent support to other offices in region
• You will need to adhere to Service Desk code of conduct, processes and procedures in all aspects

The successful candidate will be personable, with the ability to adapt communication styles. They will need to acts swiftly and decisively to ensure you handles incidents and problem with efficacy and accuracy. They will hold experience of working within a IT Service Desk position with 2nd or 3rd line support with desirable skills in ITIL V3 qualified to foundation level or MCITP - Microsoft Certified IT Professional but not essential. The successful candidate will need to be proficient in O365 (including ATP, EMS, eDiscovery) MS Server 2016 and MS windows 10.

Should this role be of interest please apply or for further information contact Charlotte Obiri on .

Butler Rose is committed to equality in the workplace and is an equal opportunity employer.
Butler Rose Ltd is acting as an Employment Business in relation to this vacancy.

Our client an established software and hardware company in the "Endpoint Management" arena who provide innovative, market-leading solutions is looking for a Level 2 Support Technician to join the team in Theale.

The position requires daily customer, business partner and internal team interaction. Keeping track of customer cases in the helpdesk program and utilising this system to delegate, engage your peers and maintain a high-level of customer satisfaction in managing support issues is a routine activity.

Job Responsibility

•Be part of a team of engineers providing excellent support to our client’s customers and partners
•Use of remote tools to assist customers in troubleshooting problems
•Provide technical best practices for partners and customers
•Work through technical issues at an operating system level
•Build and maintain customer and partner rapport
•Manage technical issues, solutions and sales opportunity progress by creating cases within the company helpdesk system
•Manage case escalation to maintain forward movement on customer issues
•Ensure clear, professional communication between the teams and the customer
•Create and maintain self-help documents
•Continue education by attending training sessions and reading technical documentation

The position is 40 hours a week Monday to Friday on alternating weekly shifts of 7am-4pm and 8:15am - 5:15pm. As a member of the Technical Support Team you will be part of the on-call roster for weekends and Bank Holidays.

•Prior Technical Support Engineer experience essential
•Knowledge of Linux and Windows Operating Systems
•Experience in Terminal Services / Citrix / VMWare View environments
•Knowledge of networking concepts, Including TCP/IP, DHCP, DNS, etc.
•Flexibility, integrity and creative problem-solving skills are imperative to be successful in this role
•Thin client experience a plus
•A team player who is influential and builds good working relationships across all levels
•Very strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management

Personal skills:
•Positive work ethic
•Ability to listen effectively and show patience while working with customers
•Ability to learn new technologies quickly
•Ability to work independently under minimal supervision
•Ability to take effective notes
•Ability to multitask effectively and work under pressure

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Our client an established software and hardware company in the "Endpoint Management" arena who provide innovative, market-leading solutions is looking for a Level 2 Support Technician to join the team in Theale.

The position requires daily customer, business partner and internal team interaction. Keeping track of customer cases in the helpdesk program and utilising this system to delegate, engage your peers and maintain a high-level of customer satisfaction in managing support issues is a routine activity.

Job Responsibility

•Be part of a team of engineers providing excellent support to our client’s customers and partners
•Use of remote tools to assist customers in troubleshooting problems
•Provide technical best practices for partners and customers
•Work through technical issues at an operating system level
•Build and maintain customer and partner rapport
•Manage technical issues, solutions and sales opportunity progress by creating cases within the company helpdesk system
•Manage case escalation to maintain forward movement on customer issues
•Ensure clear, professional communication between the teams and the customer
•Create and maintain self-help documents
•Continue education by attending training sessions and reading technical documentation

The position is 40 hours a week Monday to Friday on alternating weekly shifts of 7am-4pm and 8:15am - 5:15pm. As a member of the Technical Support Team you will be part of the on-call roster for weekends and Bank Holidays.

•Prior Technical Support Engineer experience essential
•Knowledge of Linux and Windows Operating Systems
•Experience in Terminal Services / Citrix / VMWare View environments
•Knowledge of networking concepts, Including TCP/IP, DHCP, DNS, etc.
•Flexibility, integrity and creative problem-solving skills are imperative to be successful in this role
•Thin client experience a plus
•A team player who is influential and builds good working relationships across all levels
•Very strong written and verbal communication skills with an ability to communicate effectively with engineers, sales teams and management

Personal skills:
•Positive work ethic
•Ability to listen effectively and show patience while working with customers
•Ability to learn new technologies quickly
•Ability to work independently under minimal supervision
•Ability to take effective notes
•Ability to multitask effectively and work under pressure

Index Recruitment is acting as an Employment Agency in relation to this vacancy.

"Due to the high volume of applications we currently receive, we are unable to respond to all candidates. If you do not hear from a Consultant within 5 working days unfortunately you have been unsuccessful on this occasion".

Automation Software Tester - Sheffield

Hands-on Software Tester with Automation Skills needed for a brand new role based just South of Sheffield!

The successful candidate will have a significant input on the QA/testing process and be integral in reviewing and improving QA/testing procedures.

This is a company where the testing team are valued as a hugely important part of the process - testers are integrated from the start of the software development lifecycle, rather than being an add-on at the middle or the end, so continuous testing is a key focus for this team.

The Company

An opportunity to join a multi-national team, this position will provide a successful candidate with a broad range of experience working with complex implementations of many of the market leading products and technologies.

Projects here focus upon aiding a variety of different client's to advance productivity, safety and environmental performance.

The firm are well on their way to fully transitioning into Agile practice, having just undergone a brand new office refurb with new & improved break out spaces for the entire IT team where its all hands on deck to complete modern projects as quickly as possible.

The Role

You will provide test coverage throughout the creation and implementation of test scripts and their review. You will also ensure that scripts maintain quality standards through their lifecycle including upgrades and enhancements.

You will take care of existing Automation test scripts specifically and be committed to bringing new ideas and perspectives in to improve overall Automation Testing. We need someone who loves problem-solving and dynamic working, someone who can work to understand issues and be passionate about solving these!

Key Skills & Experience

To perform this job successfully, you should have the following:
** Knowledge of at least one Automation test tool
** Experience testing in an Agile environment
** A fan of dynamic work
** Knowledge of Git, Jira and C.I.

Advantagous Experience

** Internal and external client liasing
** Ability to present technological workflows to non-technical personnel
** Building Automation frameworks from scratch

Location & Salary

Located just South of Sheffield, commute would be very comfortable for those who live in the City itself or the surrounding Derbyshire area.

The company are looking to offer anything from £30,000 to £45,000 for the right candidate along with their benefits package. With an increasingly flexible workforce they are also supportive of tailoring to the individual wherever possible.

If this role sounds like you then please do apply with your most up to date CV. If you would like any more information please contact Courtney at Cathcart Associates for a chat on

Automation Software Tester - Sheffield

Hands-on Software Tester with Automation Skills needed for a brand new role based just South of Sheffield!

The successful candidate will have a significant input on the QA/testing process and be integral in reviewing and improving QA/testing procedures.

This is a company where the testing team are valued as a hugely important part of the process - testers are integrated from the start of the software development lifecycle, rather than being an add-on at the middle or the end, so continuous testing is a key focus for this team.

The Company

An opportunity to join a multi-national team, this position will provide a successful candidate with a broad range of experience working with complex implementations of many of the market leading products and technologies.

Projects here focus upon aiding a variety of different client's to advance productivity, safety and environmental performance.

The firm are well on their way to fully transitioning into Agile practice, having just undergone a brand new office refurb with new & improved break out spaces for the entire IT team where its all hands on deck to complete modern projects as quickly as possible.

The Role

You will provide test coverage throughout the creation and implementation of test scripts and their review. You will also ensure that scripts maintain quality standards through their lifecycle including upgrades and enhancements.

You will take care of existing Automation test scripts specifically and be committed to bringing new ideas and perspectives in to improve overall Automation Testing. We need someone who loves problem-solving and dynamic working, someone who can work to understand issues and be passionate about solving these!

Key Skills & Experience

To perform this job successfully, you should have the following:
** Knowledge of at least one Automation test tool
** Experience testing in an Agile environment
** A fan of dynamic work
** Knowledge of Git, Jira and C.I.

Advantagous Experience

** Internal and external client liasing
** Ability to present technological workflows to non-technical personnel
** Building Automation frameworks from scratch

Location & Salary

Located just South of Sheffield, commute would be very comfortable for those who live in the City itself or the surrounding Derbyshire area.

The company are looking to offer anything from £30,000 to £45,000 for the right candidate along with their benefits package. With an increasingly flexible workforce they are also supportive of tailoring to the individual wherever possible.

If this role sounds like you then please do apply with your most up to date CV. If you would like any more information please contact Courtney at Cathcart Associates for a chat on