Newly created IT Business Analyst role as part of a small, regionally dispersed IT team.

Client Details

Global Manufacturing Group with offices across the UK who are looking to for an IT Business Analyst to join their Fife office to lead on the scope and delivery of IT projects across the region.

Description

• Support Business Intelligence initiatives using SQL 2008 or later (SSRS, SSAS & SSIS), including writing SQL reports

• Planning and implementation of hardware, network and system software

• Business Process analysis

• Supplier negotiation/interaction/relationship management

• Simplify and streamline existing business processes (continuous improvement)

Profile

• Experience in a general IT/ Systems Analyst role who have moved into a BA role

• High level of understanding of Enterprise Resource Planning (ERP)/Business Administration applications and experience of implementing such systems

• High level SQL experience, including report writing, with some training or qualifications

• Working knowledge of CRM systems

• Excellent knowledge of Microsoft Applications

• Excellent troubleshooting and implementation skills

• Analytically minded and customer focused

• Strong Project Management skills

Job Offer

Excellent career opportunity to work with a global brand who are about to embark on a company wide IT transformation. Great salary and benefits on offer.

Newly created IT Business Analyst role as part of a small, regionally dispersed IT team.

Client Details

Global Manufacturing Group with offices across the UK who are looking to for an IT Business Analyst to join their Fife office to lead on the scope and delivery of IT projects across the region.

Description

• Support Business Intelligence initiatives using SQL 2008 or later (SSRS, SSAS & SSIS), including writing SQL reports

• Planning and implementation of hardware, network and system software

• Business Process analysis

• Supplier negotiation/interaction/relationship management

• Simplify and streamline existing business processes (continuous improvement)

Profile

• Experience in a general IT/ Systems Analyst role who have moved into a BA role

• High level of understanding of Enterprise Resource Planning (ERP)/Business Administration applications and experience of implementing such systems

• High level SQL experience, including report writing, with some training or qualifications

• Working knowledge of CRM systems

• Excellent knowledge of Microsoft Applications

• Excellent troubleshooting and implementation skills

• Analytically minded and customer focused

• Strong Project Management skills

Job Offer

Excellent career opportunity to work with a global brand who are about to embark on a company wide IT transformation. Great salary and benefits on offer.

An innovative IT Service/Support provider based in Bristol is looking for an IT Helpdesk Manager to join their team ASAP to ensure customer satisfaction and Service Desk Support levels remain high!

They need someone with a technical background (IT Support) who has several years' experience undertaking a Helpdesk Manager role, that is personable, energetic and has a passion for managing processes and internal teams.

Main duties and responsibilities
** Continuing successful Service delivery and SLA based success of the team
** Ensuring the excellent Customer Satisfaction levels are maintained.
** Guiding and Overseeing the IT Service Desk

Benefits include:
** Discretionary bonus
** Generous holiday allowance
** Private medical and dental care
** Regular company outings and events
** Paid Certifications and training opportunities internally

Role Requirements:
** Technical background covering Microsoft Server + Desktop OS, Office 365, Azure, Hyper-V
** Successful service delivery - SLA achievement and high level of customer satisfaction
** Excellent leadership and people management skills
** Experience leading a team of IT Engineers in a Service Desk environment
** Working within an ITIL Framework

Desirable skills:
** Experience working for an MSP
** Relevant IT Certifications e.g. CCNA/MCSA/ITIL

The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at zak . sandhu @ itecco . co . uk

This role would be suitable for: Helpdesk Manager, Service Desk manager, Helpdesk Team leader, Service Desk Team Leader

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.

An innovative IT Service/Support provider based in Bristol is looking for an IT Helpdesk Manager to join their team ASAP to ensure customer satisfaction and Service Desk Support levels remain high!

They need someone with a technical background (IT Support) who has several years' experience undertaking a Helpdesk Manager role, that is personable, energetic and has a passion for managing processes and internal teams.

Main duties and responsibilities
** Continuing successful Service delivery and SLA based success of the team
** Ensuring the excellent Customer Satisfaction levels are maintained.
** Guiding and Overseeing the IT Service Desk

Benefits include:
** Discretionary bonus
** Generous holiday allowance
** Private medical and dental care
** Regular company outings and events
** Paid Certifications and training opportunities internally

Role Requirements:
** Technical background covering Microsoft Server + Desktop OS, Office 365, Azure, Hyper-V
** Successful service delivery - SLA achievement and high level of customer satisfaction
** Excellent leadership and people management skills
** Experience leading a team of IT Engineers in a Service Desk environment
** Working within an ITIL Framework

Desirable skills:
** Experience working for an MSP
** Relevant IT Certifications e.g. CCNA/MCSA/ITIL

The client is looking to fill this opportunity immediately, so please apply ASAP or get in touch on to discuss in further detail. Alternatively, send your CV directly to me at zak . sandhu @ itecco . co . uk

This role would be suitable for: Helpdesk Manager, Service Desk manager, Helpdesk Team leader, Service Desk Team Leader

Built on a foundation of industry-leading technology, a world-class team and a scientific approach to building a truly recognisable brand, ITECCO are fast becoming the UK's most influential IT recruitment company.

Are you a Senior or Lead Analyst with management or mentoring experience looking for a Team Management position?

An opportunity has become available for a hands on technical Data Analysis Manager within a Central London charity responsible for managing the Data Analysis team and overseeing analysis projects across fundraising, marketing campaigns and communications.

This role will make use of your knowledge for data analysis, people and organisation skills along with enthusiasm for streamlining reporting effectiveness and efficiency.

Requirements:

• Strong SQL, R or Python and Power BI and Excel skills
• Previous analytical experience - ideally working in house or with charity or not-for-profit data
• Management or mentoring experience

Responsibilities will include:

• Providing support and overseeing a team of analysts
• Developing the team's technical analytical skills
• Working with the wider business to develop the reporting processes and forecasting models
• Providing leadership, direction and guidance

Are you ready for a managerial role within a supportive environment and looking for an exciting new challenge? If so, please apply online today or email your cv directly to

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Are you a Senior or Lead Analyst with management or mentoring experience looking for a Team Management position?

An opportunity has become available for a hands on technical Data Analysis Manager within a Central London charity responsible for managing the Data Analysis team and overseeing analysis projects across fundraising, marketing campaigns and communications.

This role will make use of your knowledge for data analysis, people and organisation skills along with enthusiasm for streamlining reporting effectiveness and efficiency.

Requirements:

• Strong SQL, R or Python and Power BI and Excel skills
• Previous analytical experience - ideally working in house or with charity or not-for-profit data
• Management or mentoring experience

Responsibilities will include:

• Providing support and overseeing a team of analysts
• Developing the team's technical analytical skills
• Working with the wider business to develop the reporting processes and forecasting models
• Providing leadership, direction and guidance

Are you ready for a managerial role within a supportive environment and looking for an exciting new challenge? If so, please apply online today or email your cv directly to

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

IT Service Delivery Manager
Rochester, Kent
£40,000 to £50,000 + Excellent benefits package

IT Service Delivery Manager required for a leading company based in the Medway area. The position is a senior level role encompassing overall management for the technical support teams.

Key Responsibilities

• To work closely with the Senior Management Team in order to maintain the highest standards of customer service and support.
• To manage the Service Desk structure whilst applying cost controls, and contributing to budgetary and capacity planning. Design and set KPI's to ensure that the teams are constantly striving to improve on performance.
• To manage and maintain a professional relationship directly with key customers and partners, and to provide a point of escalation to them.
• To maintain a Continual Service Improvement Program as part of the wider service management process.
• To be responsible for cascading Service Improvement initiatives within the support team, and suggesting/influencing improvements for Delivery teams.

Required Experience

• The ability to manage and lead a technical support department consisting of multiple teams supporting the various products within the product suite.
• An excellent understanding of IT Service Management best practices and all the relevant processes in which Service Desk are involved.
• Proven personnel management skills to the level required to manage a large team of staff, with diverse experience, and working without you when on shifts
• Experience of working with (and improving the use of) IT Service Management tools used on Service Desks.
• A broad understanding of current IT concepts, sufficient to understand the nature of support incidents.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

IT Service Delivery Manager
Rochester, Kent
£40,000 to £50,000 + Excellent benefits package

IT Service Delivery Manager required for a leading company based in the Medway area. The position is a senior level role encompassing overall management for the technical support teams.

Key Responsibilities

• To work closely with the Senior Management Team in order to maintain the highest standards of customer service and support.
• To manage the Service Desk structure whilst applying cost controls, and contributing to budgetary and capacity planning. Design and set KPI's to ensure that the teams are constantly striving to improve on performance.
• To manage and maintain a professional relationship directly with key customers and partners, and to provide a point of escalation to them.
• To maintain a Continual Service Improvement Program as part of the wider service management process.
• To be responsible for cascading Service Improvement initiatives within the support team, and suggesting/influencing improvements for Delivery teams.

Required Experience

• The ability to manage and lead a technical support department consisting of multiple teams supporting the various products within the product suite.
• An excellent understanding of IT Service Management best practices and all the relevant processes in which Service Desk are involved.
• Proven personnel management skills to the level required to manage a large team of staff, with diverse experience, and working without you when on shifts
• Experience of working with (and improving the use of) IT Service Management tools used on Service Desks.
• A broad understanding of current IT concepts, sufficient to understand the nature of support incidents.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Castlefield Recruitment are currently recruiting to a Systems Accountant on a permanent basis. The company is an international publicly listed software company headquartered in the UK, with global offices in London, USA, Japan, Germany, France, Sweden, Dubai, Australia and India. It is undergoing rapid expansion and is the market leader in the Robotic Process Automation (RPA) globally.

Responsibilities:

• Operational lead for system and process change within the FSSC and for FC's
• Hands on issue resolution including appropriate system development and change
• Impact assessment of changes with appropriate process for change using appropriate Project Planning methodologies
• Responsible for systems training across team and wider organisation
• Support of user and workflow maintenance
• Delivery of HR system / Finance system integration
• Delivery of Single Sign on project with IT crossing Concur and Netsuite
• Delivery of Netsuite / Concur automation of new and existing user updates (via FTP)
• Ownership of Finance IT helpdesk including prioritisation of calls, solution delivery to SLA
• Reporting library ownership
• Creation and maintenance of existing Finance reports including documentation of source, purpose and interpretation
• Helpdesk call resolution as required
• Direct dedicated support to FSSC for issue resolution
• Responsible for system update testing and impact
• Creation and maintenance of UAT test plans for team and System test plans

Person:

• Exhibits outward curiosity and drive to improve continuously
• A self-starter who is constantly looking to improve in a highly fluid environment
• Adept at working with systems and translating finance process to system process
• Experience with administering an accounting system (Netsuite, Xero, Sage, Oracle etc.) or at least with auditing them (systems auditing etc.)

Castlefield Recruitment are currently recruiting to a Systems Accountant on a permanent basis. The company is an international publicly listed software company headquartered in the UK, with global offices in London, USA, Japan, Germany, France, Sweden, Dubai, Australia and India. It is undergoing rapid expansion and is the market leader in the Robotic Process Automation (RPA) globally.

Responsibilities:

• Operational lead for system and process change within the FSSC and for FC's
• Hands on issue resolution including appropriate system development and change
• Impact assessment of changes with appropriate process for change using appropriate Project Planning methodologies
• Responsible for systems training across team and wider organisation
• Support of user and workflow maintenance
• Delivery of HR system / Finance system integration
• Delivery of Single Sign on project with IT crossing Concur and Netsuite
• Delivery of Netsuite / Concur automation of new and existing user updates (via FTP)
• Ownership of Finance IT helpdesk including prioritisation of calls, solution delivery to SLA
• Reporting library ownership
• Creation and maintenance of existing Finance reports including documentation of source, purpose and interpretation
• Helpdesk call resolution as required
• Direct dedicated support to FSSC for issue resolution
• Responsible for system update testing and impact
• Creation and maintenance of UAT test plans for team and System test plans

Person:

• Exhibits outward curiosity and drive to improve continuously
• A self-starter who is constantly looking to improve in a highly fluid environment
• Adept at working with systems and translating finance process to system process
• Experience with administering an accounting system (Netsuite, Xero, Sage, Oracle etc.) or at least with auditing them (systems auditing etc.)