Digital Account Manager
Our client is a customer engagement specialist, leveraging expertise, technology and industry focus to enable customers to do more.
They utilise technology platforms, including Dynamics CRM, Sitecore, SharePoint and others to create highly integrated solutions for clients in the Membership & Associations, Media & Advertising and Professional Services sectors.
Some of their clients include the Royal College of Physicians, Exterion Media, Royal Aeronautical Society, Kantar Media, Association of Optometrists and others.
Specialties
Customer Engagement, Customer Relationship Management, Membership Systems, Event Management Systems, Business Intelligence, Marketing Automation
Responsibilities
3+ years' of digital account management
Proven experience of working on multiple projects simultaneously
Ability to challenge and influence stakeholders, including those at senior level, when necessary
Leading digital strands on clients' accounts
Advise clients and nurture client relationships by becoming first point of call
Support pitch teams to deliver strong digital strategies
Developing influencer-led innovative and creative strategies
Working closely with internal teams to support with digital activity and liaise between the team and the client
Strong organisational and time management skills with an ability to prioritise (essential)
Highly process-orientated
Excellent documenting skills, including requirements, process and training
Consultative approach to client relationships, with excellent verbal and written communication skills
Working knowledge of project management tools and techniques, including Jira, Kanban
Ability to manage remote project teams, where necessary
Ability to manage clients remotely, in multiple jurisdictions
Knowledge of CMS and CRM solutions is a huge plus
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