Job: Application Support Specialist
Job Type: Full Time, Permanent
Location: Braehead, Renfrew
Salary: Up to £24,000 + benefits

Your Role:
Search Consultancy's private sector client are recruiting for an Application Support Specialist located at their premises in Braehead, Renfrew.
As second line of product support any incidents that the Support Desk are unable to resolve will be passed to the Application Support team. The Application Support Specialists role is primarily to restore service to the customer in the shortest time possible based on the priority/severity of the incident. What you'll need to succeed in this role is strong technical ability in software support, expertise in SQL and fantastic customer service ability. Being able to communicate with clients/customers is absolutely paramount. Full spec follows....

As an Application Support specialist - you wil coach the customer andl have the skills and ability to demonstrate that you can:
* Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
* From Service transaction to Customer journey, can assess the client's situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.
* Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

Key Accountabilities:
* Broad technical understanding of a wide range of platforms - Microsoft Technologies (SQL), Mid-Range Systems, Web (NET) and Mainframe
* Resolving issues via a fix or workaround within the agreed Service level agreement (SLA) or Operational level agreements (OLA).
* Providing clear and regular updates of the status of issues to the Support Desk.
* Managing cross product issues within the team to leverage the cross functional knowledge and respond more quickly to the customer.
* Quickly hand issues off to product development where a fix or workaround cannot be established.
* Assist in managing resolution of issues handed to product development.
* Cleary record all activity on an issue within the CRM system.
* Record all issues that are not fully resolved as Problems in the CRM system with the correct customer impact and priority.
* Ensure any permanent fixes to product are fed back to the product team for incorporation into the product.
* Ensure breached incidents are managed and resolved in a timely manner.

Your Profile:
* Track record of working successfully in an application support role.
* Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable).
* Demonstrable knowledge and understanding of support systems and processes.
* Strong analytical ability with excellent problem-solving skills.
* Experience of developing and maintaining "best in class" operational and support procedures &/or reviewing/sign-off.
* Experience of delivering services to Service and or Operational Level Agreements
* Excellent communication and relationship management skills to liaise at all levels within the business
* Team player with ability to work on your own initiative in a fast-paced environment.
* High level of self-motivation
* Resourceful - utilise all tools, expertise and knowledge bases to investigate and resolve problems
It's your move!
Alongside a fantastic and challenging role, there is a range of benefits to this opportunity. Not least, on site parking and great location. Contributory pension, 4 x salary Life Assurance and group income protection. There's also 30 days annual leave including stat with the option of being able to purchase up to 5 more.
Their Mission
For Life. For Work.
To make payroll and HR services essential for the continued success of companies and individuals.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job: Application Support Specialist
Job Type: Full Time, Permanent
Location: Braehead, Renfrew
Salary: Up to £24,000 + benefits

Your Role:
Search Consultancy's private sector client are recruiting for an Application Support Specialist located at their premises in Braehead, Renfrew.
As second line of product support any incidents that the Support Desk are unable to resolve will be passed to the Application Support team. The Application Support Specialists role is primarily to restore service to the customer in the shortest time possible based on the priority/severity of the incident. What you'll need to succeed in this role is strong technical ability in software support, expertise in SQL and fantastic customer service ability. Being able to communicate with clients/customers is absolutely paramount. Full spec follows....

As an Application Support specialist - you wil coach the customer andl have the skills and ability to demonstrate that you can:
* Build expertise with focus on the customer - have the curiosity and eagerness to be close to trends and innovation and to develop and make this expertise available for customer solutions.
* From Service transaction to Customer journey, can assess the client's situation, fundamental wishes and needs, also in unstructured context, and to add more value than the customer expected throughout the full customer journey and over omni channels.
* Have the ability to collaborate effectively without boundaries (across teams, countries, languages, tools) colleagues, customers and network with his/her expertise, confidence and style.

Key Accountabilities:
* Broad technical understanding of a wide range of platforms - Microsoft Technologies (SQL), Mid-Range Systems, Web (NET) and Mainframe
* Resolving issues via a fix or workaround within the agreed Service level agreement (SLA) or Operational level agreements (OLA).
* Providing clear and regular updates of the status of issues to the Support Desk.
* Managing cross product issues within the team to leverage the cross functional knowledge and respond more quickly to the customer.
* Quickly hand issues off to product development where a fix or workaround cannot be established.
* Assist in managing resolution of issues handed to product development.
* Cleary record all activity on an issue within the CRM system.
* Record all issues that are not fully resolved as Problems in the CRM system with the correct customer impact and priority.
* Ensure any permanent fixes to product are fed back to the product team for incorporation into the product.
* Ensure breached incidents are managed and resolved in a timely manner.

Your Profile:
* Track record of working successfully in an application support role.
* Knowledge and understanding of ITIL processes (ITIL foundation certificate / ITIL Managers Certificate desirable).
* Demonstrable knowledge and understanding of support systems and processes.
* Strong analytical ability with excellent problem-solving skills.
* Experience of developing and maintaining "best in class" operational and support procedures &/or reviewing/sign-off.
* Experience of delivering services to Service and or Operational Level Agreements
* Excellent communication and relationship management skills to liaise at all levels within the business
* Team player with ability to work on your own initiative in a fast-paced environment.
* High level of self-motivation
* Resourceful - utilise all tools, expertise and knowledge bases to investigate and resolve problems
It's your move!
Alongside a fantastic and challenging role, there is a range of benefits to this opportunity. Not least, on site parking and great location. Contributory pension, 4 x salary Life Assurance and group income protection. There's also 30 days annual leave including stat with the option of being able to purchase up to 5 more.
Their Mission
For Life. For Work.
To make payroll and HR services essential for the continued success of companies and individuals.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

• To test and improve the code by ensuring you have got 100% test coverage.
• Ensure that Software Development Life Cycle is followed.
• Being comfortable attending both internal and external meetings.
• To improve the QA of the website and identify and functional, technical or performance problems, and then providing suggestions for improvements.

• Demonstrate expertise in devising then executing QA processes, tools and techniques.
• Able to meet tight deadlines and remain calm under pressure.

• To test and improve the code by ensuring you have got 100% test coverage.
• Ensure that Software Development Life Cycle is followed.
• Being comfortable attending both internal and external meetings.
• To improve the QA of the website and identify and functional, technical or performance problems, and then providing suggestions for improvements.

• Demonstrate expertise in devising then executing QA processes, tools and techniques.
• Able to meet tight deadlines and remain calm under pressure.

We are seeking experienced Temporary IT Technicians in Eastbourne, Lewes, and surrounding areas.

The successful applicants need to have a broad knowledge of ICT services and previous experience in a similar role. Applicants must have a friendly and professional phone manner and excellent customer service skills.

A full UK driving license and access to your own vehicle is an advantage, and a current DBS certificate or a willingness to undertake one is desirable.

We endeavour to reply to all applications. However if you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by The Sammons Group.

The Sammons Group is an Employment Business and Employment Agency as defined by the EAA Regulations 2003, and we abide by the Code of Practice of our industry body (the Recruitment & Employment Confederation - REC).

We are committed to supporting and promoting diversity in the workplace, and welcome applications from candidates regardless of age, belief, disability, ethnic origin/nationality, gender/gender reassignment, marital/civil partnership status, pregnancy/maternity, or sexual orientation - we recruit on the basis of talent. If you require reasonable adjustments in the recruitment process, please let us know.

We regret that as a recruitment consultancy we are unable to seek visas for applicants not holding current entitlement to work in the UK.

We are seeking experienced Temporary IT Technicians in Eastbourne, Lewes, and surrounding areas.

The successful applicants need to have a broad knowledge of ICT services and previous experience in a similar role. Applicants must have a friendly and professional phone manner and excellent customer service skills.

A full UK driving license and access to your own vehicle is an advantage, and a current DBS certificate or a willingness to undertake one is desirable.

We endeavour to reply to all applications. However if you have not heard from us within 7 days you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by The Sammons Group.

The Sammons Group is an Employment Business and Employment Agency as defined by the EAA Regulations 2003, and we abide by the Code of Practice of our industry body (the Recruitment & Employment Confederation - REC).

We are committed to supporting and promoting diversity in the workplace, and welcome applications from candidates regardless of age, belief, disability, ethnic origin/nationality, gender/gender reassignment, marital/civil partnership status, pregnancy/maternity, or sexual orientation - we recruit on the basis of talent. If you require reasonable adjustments in the recruitment process, please let us know.

We regret that as a recruitment consultancy we are unable to seek visas for applicants not holding current entitlement to work in the UK.

PHP Developer job in Shrewsbury

Salary – Circa £30k

Commutable from – Oswestry, Telford, Welshpool, Shrewsbury,

Our client is expanding their development team as part of their growth strategy and as such are looking for talented mid – senior level PHP developer to work on a range of Magento projects for an impressive international client base. The ideal candidate will have problem solving skills, be passionate about new technology and enjoy working in a friendly, collaborative team environment.

Skills Profile:

• PHP 5/7
• Understanding of Object-Oriented Programming (OOP) concepts and design patterns such as Model-View-Controller (MVC)
• MySQL, XML, HTML & CSS
• Understanding of JavaScript and frameworks
• A basic understanding of version control systems (ideally git)

Desired Skills:

• Experience developing solutions (creating modules) for Magento 1 or 2

Responsibilities:

• Write code to written technical specifications and coding standards
• Promote quality standards and processes and work with developers to achieve these through regular code reviews
• Assist with decision making on appropriate solutions and creation of specifications
• Investigate, analyse, document and fix reported bugs

Benefits including –

• Day off on your birthday
• Annual appraisal and pay review
• MacBook Pro (or equivalent)
• Magento training and certifications
• Chance to attend conferences
• Relaxed office environment, Casual dress and Social Events
• Close to transport links

If you’re interested in this PHP Developer job opportunity Shrewsbury, please get in touch on or email Antony Titley at

See our latest vacancies

Greenfield IT Recruitment are specialists in the IT & Digital sector. Providing permanent and contract recruitment solutions across the UK. Our experienced consultants combine their sector knowledge with their extensive network of highly skilled candidates, to deliver only the highest quality to Greenfield IT clients.

Shortlisted candidates will be contacted within 72 hours of application and due to the volume of applications received, we are unable to provide specific feedback on unsuccessful applications.

This job advert was posted by Greenfield IT Recruitment. To find out more about how your application is processed, please visit our Privacy Policy.

Keep up-to-date with the latest industry related news by following our social pages. Search Greenfield IT Recruitment on LinkedIn, Facebook, Twitter and Instagram to hear about all of our latest jobs.

PHP Developer job in Shrewsbury

Salary – Circa £30k

Commutable from – Oswestry, Telford, Welshpool, Shrewsbury,

Our client is expanding their development team as part of their growth strategy and as such are looking for talented mid – senior level PHP developer to work on a range of Magento projects for an impressive international client base. The ideal candidate will have problem solving skills, be passionate about new technology and enjoy working in a friendly, collaborative team environment.

Skills Profile:

• PHP 5/7
• Understanding of Object-Oriented Programming (OOP) concepts and design patterns such as Model-View-Controller (MVC)
• MySQL, XML, HTML & CSS
• Understanding of JavaScript and frameworks
• A basic understanding of version control systems (ideally git)

Desired Skills:

• Experience developing solutions (creating modules) for Magento 1 or 2

Responsibilities:

• Write code to written technical specifications and coding standards
• Promote quality standards and processes and work with developers to achieve these through regular code reviews
• Assist with decision making on appropriate solutions and creation of specifications
• Investigate, analyse, document and fix reported bugs

Benefits including –

• Day off on your birthday
• Annual appraisal and pay review
• MacBook Pro (or equivalent)
• Magento training and certifications
• Chance to attend conferences
• Relaxed office environment, Casual dress and Social Events
• Close to transport links

If you’re interested in this PHP Developer job opportunity Shrewsbury, please get in touch on or email Antony Titley at

See our latest vacancies

Greenfield IT Recruitment are specialists in the IT & Digital sector. Providing permanent and contract recruitment solutions across the UK. Our experienced consultants combine their sector knowledge with their extensive network of highly skilled candidates, to deliver only the highest quality to Greenfield IT clients.

Shortlisted candidates will be contacted within 72 hours of application and due to the volume of applications received, we are unable to provide specific feedback on unsuccessful applications.

This job advert was posted by Greenfield IT Recruitment. To find out more about how your application is processed, please visit our Privacy Policy.

Keep up-to-date with the latest industry related news by following our social pages. Search Greenfield IT Recruitment on LinkedIn, Facebook, Twitter and Instagram to hear about all of our latest jobs.