IT Support - Ballymoney

Your new company
First line support / Service desk role based in Ballymoney with a well-known public organisation on a rolling contract. The organisation is looking for a motivated individual to join their fast-paced environment where they will get the chance to take on challenging roles whilst develop their IT knowledge and skills.

Your new role
You'll be responsible for logging, troubleshooting and resolving incidents at the first point of contact, or passing incidents to an appropriate team. You'll work closely with Support Team Leaders to deliver an efficient and effective service.

What you'll need to succeed
Do you have what it takes to join the team? Successful candidates will have;

• Previous experience in a similar IT Support role
• Strong verbal and communication skills.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to explain technical instruction in a non-technical way.

What you'll get in return
You will gain the opportunity to work within a well-respected public-sector organisation, whilst being rewarded with a competitive. Employees will also be able to avail of free parking.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support - Ballymoney

Your new company
First line support / Service desk role based in Ballymoney with a well-known public organisation on a rolling contract. The organisation is looking for a motivated individual to join their fast-paced environment where they will get the chance to take on challenging roles whilst develop their IT knowledge and skills.

Your new role
You'll be responsible for logging, troubleshooting and resolving incidents at the first point of contact, or passing incidents to an appropriate team. You'll work closely with Support Team Leaders to deliver an efficient and effective service.

What you'll need to succeed
Do you have what it takes to join the team? Successful candidates will have;

• Previous experience in a similar IT Support role
• Strong verbal and communication skills.
• Good understanding of computer systems, mobile devices and other tech products
• Ability to explain technical instruction in a non-technical way.

What you'll get in return
You will gain the opportunity to work within a well-respected public-sector organisation, whilst being rewarded with a competitive. Employees will also be able to avail of free parking.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A national business is recruiting for a 1st Line Engineer to join a busy team of engineers based in West Sussex. The 1st Line Engineer will be working in a help desk environment providing technical support to customers and recording any incidents and queries that come through whilst working to SLA's resolving customer issues in a timely manner.

The successful candidate will be part of a highly motivated and dedicated team. To be considered for this role you must have a background working within customer service and a keen interest in IT.

IDEAL CANDIDATE:

• A minimum of 6 months in a support role
• Experience in a IT or Helpdesk environment
• Able to log customer issues (Ticketing systems)
• Experience of supporting Microsoft server, Exchange, Office 365
• Excellent communication skills
• Good technical knowledge of computer hardware and software
• Experience in the hospitality industry would be an advantage.
• The role is shifts so be prepared to work shifts including evenings and weekends.

This is a great opportunity for a Junior IT Support Engineer to join a business where you will be a valued team member, with the opportunity to continue to develop your skills and experience further.

Please note this role is paying £18,000 - £22,000 depending on experience

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

A national business is recruiting for a 1st Line Engineer to join a busy team of engineers based in West Sussex. The 1st Line Engineer will be working in a help desk environment providing technical support to customers and recording any incidents and queries that come through whilst working to SLA's resolving customer issues in a timely manner.

The successful candidate will be part of a highly motivated and dedicated team. To be considered for this role you must have a background working within customer service and a keen interest in IT.

IDEAL CANDIDATE:

• A minimum of 6 months in a support role
• Experience in a IT or Helpdesk environment
• Able to log customer issues (Ticketing systems)
• Experience of supporting Microsoft server, Exchange, Office 365
• Excellent communication skills
• Good technical knowledge of computer hardware and software
• Experience in the hospitality industry would be an advantage.
• The role is shifts so be prepared to work shifts including evenings and weekends.

This is a great opportunity for a Junior IT Support Engineer to join a business where you will be a valued team member, with the opportunity to continue to develop your skills and experience further.

Please note this role is paying £18,000 - £22,000 depending on experience

Morgan McKinley is acting as an Employment Agency and references to pay rates are indicative.

BY APPLYING FOR THIS ROLE YOU ARE AGREEING TO OUR TERMS OF SERVICE WHICH TOGETHER WITH OUR PRIVACY STATEMENT GOVERN YOUR USE OF MORGAN MCKINLEY SERVICES.

The IT Administrator will ensure the essential smooth operation and continued development of the systems network infrastructure, ensuring the stable operation the organisation requires.

Overseeing 4 locations, the role will design and implement IT solutions to solve business issues and improve business processes in a rapidly changing environment, within Continental rules and procedures.

Responsibilities

• Develop network solutions to support business objectives and IT strategy.
• Develop and maintain effective network security systems.
• Provide users with technical support to ensure the effective and timely resolution of network / hardware deficiencies and the implementations of improvement actions.
• Keep tacit knowledge with new innovations, helping to ensure the company’s IT infrastructure is on a competitive level, by implementing streamlined process and optimized tools.
• Coordinate activities associated with purchase and installation of software and hardware, whilst ensuring license compliance.

Experience, Qualifications & Capabilities

• A background in 2nd/3rd line administration in mixed Windows/Linux environment
• Experience working in a multi-site network environment
• The ability to work both helpdesk and project-led manner to agreed SLAs.
• Excellent communication skills across different teams, Including both technical and non-technical audiences.
• Capable of working Independently and as part of a team without direct supervision.
• Experience of working with colleagues in other countries.
• Methodical approach to problem solving and documentation.
• Able to work calmly under pressure.
• Knowledge of the following products and technologies advantageous:- Windows server 2008-2016, Windows 7/10, Active Directory, AWS - Cloud, VMare, SAN/NAS, VOIP, Network skills - TCP/IP/DHCP/DNS, Firewall basics, LANDesk basics, Scripting skills - Powershell, Cisco, Web Servers IIS / Apache, Databases - MS SDQL/MySQL, Computer hardware or programming knowledge

What We Offer

• A competitive salary package with annual "Value Sharing Bonus" paid to all employees.
• A generous contributory pension scheme.
• Healthcare cash back scheme.
• 25 Days holiday.
• Employee discounts on Continental tyres and other products.
• Death in service insurance.
• Free on-site parking.
• On-going training and excellent personal development opportunities.

The IT Administrator will ensure the essential smooth operation and continued development of the systems network infrastructure, ensuring the stable operation the organisation requires.

Overseeing 4 locations, the role will design and implement IT solutions to solve business issues and improve business processes in a rapidly changing environment, within Continental rules and procedures.

Responsibilities

• Develop network solutions to support business objectives and IT strategy.
• Develop and maintain effective network security systems.
• Provide users with technical support to ensure the effective and timely resolution of network / hardware deficiencies and the implementations of improvement actions.
• Keep tacit knowledge with new innovations, helping to ensure the company’s IT infrastructure is on a competitive level, by implementing streamlined process and optimized tools.
• Coordinate activities associated with purchase and installation of software and hardware, whilst ensuring license compliance.

Experience, Qualifications & Capabilities

• A background in 2nd/3rd line administration in mixed Windows/Linux environment
• Experience working in a multi-site network environment
• The ability to work both helpdesk and project-led manner to agreed SLAs.
• Excellent communication skills across different teams, Including both technical and non-technical audiences.
• Capable of working Independently and as part of a team without direct supervision.
• Experience of working with colleagues in other countries.
• Methodical approach to problem solving and documentation.
• Able to work calmly under pressure.
• Knowledge of the following products and technologies advantageous:- Windows server 2008-2016, Windows 7/10, Active Directory, AWS - Cloud, VMare, SAN/NAS, VOIP, Network skills - TCP/IP/DHCP/DNS, Firewall basics, LANDesk basics, Scripting skills - Powershell, Cisco, Web Servers IIS / Apache, Databases - MS SDQL/MySQL, Computer hardware or programming knowledge

What We Offer

• A competitive salary package with annual "Value Sharing Bonus" paid to all employees.
• A generous contributory pension scheme.
• Healthcare cash back scheme.
• 25 Days holiday.
• Employee discounts on Continental tyres and other products.
• Death in service insurance.
• Free on-site parking.
• On-going training and excellent personal development opportunities.

1st Line Support Specialist

My client, a software company in Thatcham, will be expanding their team by recruiting a 1st Line Support Specialist. This company work in an Agile scrum environment.

Full training in the products and technology stacks will be given, although you will have some technical knowledge perhaps from personal projects in your own time, or from a University Degree.

This position may suit someone who has come from a support related background, and has experience of supporting customers and clients within software and web based environments. This is a highly customer-orientated role; therefore you will need to have excellent communication skills.

The 1st Line Support Specialist will be reporting into the Support and Implementation Manager, taking calls from customers and clients, issuing tickets with queries, fixing small bugs, and escalating bigger issues onto the development team. You will be explaining how systems work; this could include screen-shares with customers and clients.

The successful 1st Line Support Specialist will have the following skills/knowledge:

• Experienced with HTML, CSS, JavaScript, ASP.NET 
• Knowledge of MS SQL Server including SQL Scripting
• Excellent communication skills due to communicating with end clients and customers
• Excellent problem solving skills
• Previous experience in maintaining servers/networks would be beneficial

Salary for this position is negotiable based on your skills and experience.

If you would like to have a confidential conversation regarding this role then please contact Joely Leslie at CatchFish Recruitment.

1st Line Support Specialist

My client, a software company in Thatcham, will be expanding their team by recruiting a 1st Line Support Specialist. This company work in an Agile scrum environment.

Full training in the products and technology stacks will be given, although you will have some technical knowledge perhaps from personal projects in your own time, or from a University Degree.

This position may suit someone who has come from a support related background, and has experience of supporting customers and clients within software and web based environments. This is a highly customer-orientated role; therefore you will need to have excellent communication skills.

The 1st Line Support Specialist will be reporting into the Support and Implementation Manager, taking calls from customers and clients, issuing tickets with queries, fixing small bugs, and escalating bigger issues onto the development team. You will be explaining how systems work; this could include screen-shares with customers and clients.

The successful 1st Line Support Specialist will have the following skills/knowledge:

• Experienced with HTML, CSS, JavaScript, ASP.NET 
• Knowledge of MS SQL Server including SQL Scripting
• Excellent communication skills due to communicating with end clients and customers
• Excellent problem solving skills
• Previous experience in maintaining servers/networks would be beneficial

Salary for this position is negotiable based on your skills and experience.

If you would like to have a confidential conversation regarding this role then please contact Joely Leslie at CatchFish Recruitment.

Location: Poole

Salary: to £21k free parking

My client is looking for someone who has experience of providing 1st line support ideally from within a Managed Service Provider (so to a variety of clients).

The successful candidate will be an excellent communicator, very enthusiastic and keen to progress as the person you are replacing has been promoted to a 2nd line support role within 6 months.

You will provide technical support to external clients on all aspects of their IT infrastructure. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of incident logged. These may range from straightforward to more complicated technical issues. This role requires the ability to log and track all incidents, problems and requests with the ability to work independently.

Responsibilities

• Receiving, logging and managing calls from clients via telephone and email
• Log all calls in the Service Desk Ticketing System
• Where possible undertake 1st time fixes for incidents logged
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries
• Allocate more complex service issues to 2nd line support
• Troubleshoot basic network issues such as ADSL broadband issues
• To arrange for external application technical support where problems cannot be resolved.

Location: Poole

Salary: to £21k free parking

My client is looking for someone who has experience of providing 1st line support ideally from within a Managed Service Provider (so to a variety of clients).

The successful candidate will be an excellent communicator, very enthusiastic and keen to progress as the person you are replacing has been promoted to a 2nd line support role within 6 months.

You will provide technical support to external clients on all aspects of their IT infrastructure. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of incident logged. These may range from straightforward to more complicated technical issues. This role requires the ability to log and track all incidents, problems and requests with the ability to work independently.

Responsibilities

• Receiving, logging and managing calls from clients via telephone and email
• Log all calls in the Service Desk Ticketing System
• Where possible undertake 1st time fixes for incidents logged
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries
• Allocate more complex service issues to 2nd line support
• Troubleshoot basic network issues such as ADSL broadband issues
• To arrange for external application technical support where problems cannot be resolved.