Role: IT Support Technician
Location: Manchester
Salary: £24,000 + Excellent Benefits & Training Opportunities

My client is currently searching for an IT Support Engineer to assist the team in ensuring the smooth and efficient running of the IT systems and network.

You will be responsible for supporting infrastructure and staff with a wide variety of issues - no 2 days will be the same! Please get in touch if you are looking for an interesting and varied role, working alongside some great people.

They place an emphasis on training and personal development and believe strongly in upskilling their employees. Internal and external training can be provided to individuals looking to progress their skillset and career.

Responsibilities:

• Dealing with software and hardware issues for all staff
• Windows & Apple Mac OS's
• Windows Server
• Office 365
• Exchange Server
• PC Troubleshooting
• General infrastructure support and maintenance
• Installing & configuring new IT equipment

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Owen Watkins - () or call ().

Windows - Active Directory - Office 365 - Exchange - VMWare - Virtualisation - SAN - Storage Area Networks - Networking - DNS - DHCP - TCP/IP - Firewalls - PC - Printer - Desktop - IT Technician - 1st Line Support - 2nd Line Support - SharePoint - Tropos

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Role: IT Support Technician
Location: Manchester
Salary: £24,000 + Excellent Benefits & Training Opportunities

My client is currently searching for an IT Support Engineer to assist the team in ensuring the smooth and efficient running of the IT systems and network.

You will be responsible for supporting infrastructure and staff with a wide variety of issues - no 2 days will be the same! Please get in touch if you are looking for an interesting and varied role, working alongside some great people.

They place an emphasis on training and personal development and believe strongly in upskilling their employees. Internal and external training can be provided to individuals looking to progress their skillset and career.

Responsibilities:

• Dealing with software and hardware issues for all staff
• Windows & Apple Mac OS's
• Windows Server
• Office 365
• Exchange Server
• PC Troubleshooting
• General infrastructure support and maintenance
• Installing & configuring new IT equipment

Please apply immediately for consideration for the role. Or feel free to send your CV direct to (Owen Watkins - () or call ().

Windows - Active Directory - Office 365 - Exchange - VMWare - Virtualisation - SAN - Storage Area Networks - Networking - DNS - DHCP - TCP/IP - Firewalls - PC - Printer - Desktop - IT Technician - 1st Line Support - 2nd Line Support - SharePoint - Tropos

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Our client is AN established provider of software and services to the Healthcare Sector. Based in Newcastle they are looking to recruit a 1st Line Support Advisor.

You will be responsible for the following:

• Provide high quality internal and external customer support.
• Dealing with all incoming enquiries from users on our products.
• Customers consist of varying medical professionals across the UK.
• General queries including general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales.
• Some queries are dealt with immediately, however there are some that need a more detailed response, such as technical input from the IT team or policy related questions which are authorised by the Product and Services department or relevant directors/managers

You will be:

• Polite, professional and customer -focused approach to all external people contacting the Company
• To answer enquiries (phone, email and chat) about services or sales to a level appropriate to your expertise
• To provide administrative support for Customer Service Team and Sales and Marketing Team
• To populate and maintain a CRM system that underpins communication with external customers
• Cover for telephone switchboard as required
• Core skills Include:
• Excellent verbal communication skills
• Able to write clearly and concisely without spelling mistakes and grammatical errors
• Polite and courteous at all times
• Committed to a customer-centered focus
• Punctual
• Attention to detail
• Excellent troubleshooting skills
• Good IT skills
• Ability to identify potential risk
• Identify the importance of customer queries

Desirable skills: BSC or higher education - Science background

Salary: £19,000 plus excellent benefits

Our client is AN established provider of software and services to the Healthcare Sector. Based in Newcastle they are looking to recruit a 1st Line Support Advisor.

You will be responsible for the following:

• Provide high quality internal and external customer support.
• Dealing with all incoming enquiries from users on our products.
• Customers consist of varying medical professionals across the UK.
• General queries including general advice and assistance with using our systems, functional requests, technical issues, licence queries and potential sales.
• Some queries are dealt with immediately, however there are some that need a more detailed response, such as technical input from the IT team or policy related questions which are authorised by the Product and Services department or relevant directors/managers

You will be:

• Polite, professional and customer -focused approach to all external people contacting the Company
• To answer enquiries (phone, email and chat) about services or sales to a level appropriate to your expertise
• To provide administrative support for Customer Service Team and Sales and Marketing Team
• To populate and maintain a CRM system that underpins communication with external customers
• Cover for telephone switchboard as required
• Core skills Include:
• Excellent verbal communication skills
• Able to write clearly and concisely without spelling mistakes and grammatical errors
• Polite and courteous at all times
• Committed to a customer-centered focus
• Punctual
• Attention to detail
• Excellent troubleshooting skills
• Good IT skills
• Ability to identify potential risk
• Identify the importance of customer queries

Desirable skills: BSC or higher education - Science background

Salary: £19,000 plus excellent benefits

LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 400 people, have offices in the UK, USA and Australia with more than 12,000 law firms using our software worldwide. We are seeking a Helpdesk Specialist to join our highly motivated, high velocity and growing team in our Twickenham office. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

We employ people who are smart and can get things done.

The Helpdesk Specialist will focus on guiding LEAP customers for various use and installation related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests.

Responsibilities and Duties (including but not limited to)

• Providing client support and technical issue resolution via email, phone and live chat
• Understanding client's business/software needs
• Resolving technical issues by guiding clients with specific features of LEAP software products
• Proactively improving LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)

Able to work independently and efficiently to meet deadlines.

All training will be provided.

Requirements

• 1 years' customer service experience required. Accounting (especially in a legal environment) experience would be an advantage.
• Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on the phone and live -chat, helping clients.
• Strong analytical and problem-solving skills
• Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
• Experience with Microsoft products including MS Word and Excel.
• Demonstrate strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system
• Excellent collaborative spirit.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
• Ability to meet deadlines and commit to team goals.

Benefits

You'll want to work at LEAP.. here's why....

There are fantastic opportunities across our businesses to progress and grow your career; we will invest in you and provide full training so an aptitude and hunger to learn is essential.

On top of a competitive salary and eligibility to join our bonus scheme, we also offer:

• A fantastic culture - open communication, transparency through practical and quarterly strategic briefings.
• 8% of your salary paid into your pension.
• Free gym membership, regular sports & social events, monthly massage, breakfast and fruit everyday.
• Large, modern office conveniently located next to Twickenham Station
• Cycle to work scheme
• Perkbox membership
• Private heath insurance with dental & optical plan

Don't just take our word for it that LEAP is a great place to work, check out what our amazing LEAPSters have to say; Visit Life at Leap & LEAP on Glassdoor.com

LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 400 people, have offices in the UK, USA and Australia with more than 12,000 law firms using our software worldwide. We are seeking a Helpdesk Specialist to join our highly motivated, high velocity and growing team in our Twickenham office. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

We employ people who are smart and can get things done.

The Helpdesk Specialist will focus on guiding LEAP customers for various use and installation related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests.

Responsibilities and Duties (including but not limited to)

• Providing client support and technical issue resolution via email, phone and live chat
• Understanding client's business/software needs
• Resolving technical issues by guiding clients with specific features of LEAP software products
• Proactively improving LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)

Able to work independently and efficiently to meet deadlines.

All training will be provided.

Requirements

• 1 years' customer service experience required. Accounting (especially in a legal environment) experience would be an advantage.
• Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on the phone and live -chat, helping clients.
• Strong analytical and problem-solving skills
• Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
• Experience with Microsoft products including MS Word and Excel.
• Demonstrate strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system
• Excellent collaborative spirit.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
• Ability to meet deadlines and commit to team goals.

Benefits

You'll want to work at LEAP.. here's why....

There are fantastic opportunities across our businesses to progress and grow your career; we will invest in you and provide full training so an aptitude and hunger to learn is essential.

On top of a competitive salary and eligibility to join our bonus scheme, we also offer:

• A fantastic culture - open communication, transparency through practical and quarterly strategic briefings.
• 8% of your salary paid into your pension.
• Free gym membership, regular sports & social events, monthly massage, breakfast and fruit everyday.
• Large, modern office conveniently located next to Twickenham Station
• Cycle to work scheme
• Perkbox membership
• Private heath insurance with dental & optical plan

Don't just take our word for it that LEAP is a great place to work, check out what our amazing LEAPSters have to say; Visit Life at Leap & LEAP on Glassdoor.com

LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 400 people, have offices in the UK, USA and Australia with more than 12,000 law firms using our software worldwide. We are seeking a Helpdesk Specialist to join our highly motivated, high velocity and growing team in our Twickenham office. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

We employ people who are smart and can get things done.

The Helpdesk Specialist will focus on guiding LEAP customers for various use and installation related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests.

Responsibilities and Duties (including but not limited to)

• Providing client support and technical issue resolution via email, phone and live chat
• Understanding client's business/software needs
• Resolving technical issues by guiding clients with specific features of LEAP software products
• Proactively improving LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)

Able to work independently and efficiently to meet deadlines.

All training will be provided.

Requirements

• 1 years' customer service experience required. Accounting (especially in a legal environment) experience would be an advantage.
• Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on the phone and live -chat, helping clients.
• Strong analytical and problem-solving skills
• Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
• Experience with Microsoft products including MS Word and Excel.
• Demonstrate strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system
• Excellent collaborative spirit.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
• Ability to meet deadlines and commit to team goals.

Benefits

You'll want to work at LEAP.. here's why....

There are fantastic opportunities across our businesses to progress and grow your career; we will invest in you and provide full training so an aptitude and hunger to learn is essential.

On top of a competitive salary and eligibility to join our bonus scheme, we also offer:

• A fantastic culture - open communication, transparency through practical and quarterly strategic briefings.
• 8% of your salary paid into your pension.
• Free gym membership, regular sports & social events, monthly massage, breakfast and fruit everyday.
• Large, modern office conveniently located in Capital Tower.
• Cycle to work scheme
• Perkbox membership
• Private heath insurance with dental & optical plan

Don't just take our word for it that LEAP is a great place to work, check out what our amazing LEAPSters have to say; Visit Life at Leap & LEAP on Glassdoor.com

LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 400 people, have offices in the UK, USA and Australia with more than 12,000 law firms using our software worldwide. We are seeking a Helpdesk Specialist to join our highly motivated, high velocity and growing team in our Twickenham office. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

We employ people who are smart and can get things done.

The Helpdesk Specialist will focus on guiding LEAP customers for various use and installation related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests.

Responsibilities and Duties (including but not limited to)

• Providing client support and technical issue resolution via email, phone and live chat
• Understanding client's business/software needs
• Resolving technical issues by guiding clients with specific features of LEAP software products
• Proactively improving LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)

Able to work independently and efficiently to meet deadlines.

All training will be provided.

Requirements

• 1 years' customer service experience required. Accounting (especially in a legal environment) experience would be an advantage.
• Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on the phone and live -chat, helping clients.
• Strong analytical and problem-solving skills
• Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
• Experience with Microsoft products including MS Word and Excel.
• Demonstrate strong collaborative teamwork and people skills.
• Experience with Salesforce or another CRM system
• Excellent collaborative spirit.
• Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
• Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
• Ability to meet deadlines and commit to team goals.

Benefits

You'll want to work at LEAP.. here's why....

There are fantastic opportunities across our businesses to progress and grow your career; we will invest in you and provide full training so an aptitude and hunger to learn is essential.

On top of a competitive salary and eligibility to join our bonus scheme, we also offer:

• A fantastic culture - open communication, transparency through practical and quarterly strategic briefings.
• 8% of your salary paid into your pension.
• Free gym membership, regular sports & social events, monthly massage, breakfast and fruit everyday.
• Large, modern office conveniently located in Capital Tower.
• Cycle to work scheme
• Perkbox membership
• Private heath insurance with dental & optical plan

Don't just take our word for it that LEAP is a great place to work, check out what our amazing LEAPSters have to say; Visit Life at Leap & LEAP on Glassdoor.com

The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including servers, desktops/laptops (Windows and macOS), networking, telephony, mobile devices and videoconferencing equipment. This position will require independent work but will also offer the opportunity to work with 2nd and 3rd line support positions. The ability to occasionally work out of hours in order to support the business is essential.

Responsibilities:

• Provide exceptional customer service in person, via phone and email as appropriate.
• Resolve help desk issues including troubleshooting hardware and software issues.
• Perform user administration duties as well as onboarding/offboarding/training.
• Work with UK IT team to roll out new projects, deploy new computers, and maintain infrastructure.

Requirements:

Two or more years of hands-on experience working in an end-user desktop support role or computer operations environment required.

• Good knowledge of Microsoft Office 2016/19/365
• Experience managing and deploying Windows 7, Windows 8 or Windows 10, and macOS
• Good knowledge of both PC and Apple hardware
• Experience using Windows Server 2012 R2 or 2016/19
• Remote Desktop support
• Experience using Active Directory/AzureAD and managing Office 365 users
• Patch management
• Advanced printer / peripheral device troubleshooting
• Good knowledge of TCP/IP, DNS and DHCP
• Ability to support handheld smartphones and tablets

The IT Support Analyst will provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to SLA. The IT Support Analyst must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention. This position will support multiple platforms including servers, desktops/laptops (Windows and macOS), networking, telephony, mobile devices and videoconferencing equipment. This position will require independent work but will also offer the opportunity to work with 2nd and 3rd line support positions. The ability to occasionally work out of hours in order to support the business is essential.

Responsibilities:

• Provide exceptional customer service in person, via phone and email as appropriate.
• Resolve help desk issues including troubleshooting hardware and software issues.
• Perform user administration duties as well as onboarding/offboarding/training.
• Work with UK IT team to roll out new projects, deploy new computers, and maintain infrastructure.

Requirements:

Two or more years of hands-on experience working in an end-user desktop support role or computer operations environment required.

• Good knowledge of Microsoft Office 2016/19/365
• Experience managing and deploying Windows 7, Windows 8 or Windows 10, and macOS
• Good knowledge of both PC and Apple hardware
• Experience using Windows Server 2012 R2 or 2016/19
• Remote Desktop support
• Experience using Active Directory/AzureAD and managing Office 365 users
• Patch management
• Advanced printer / peripheral device troubleshooting
• Good knowledge of TCP/IP, DNS and DHCP
• Ability to support handheld smartphones and tablets