LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 400 people, have offices in the UK, USA and Australia with more than 13,000 law firms using our software worldwide.

We are seeking a Helpdesk Specialist to join our highly motivated and cohesive team in our Cardiff office. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

We employ people who are smart and can get things done.

The Helpdesk Specialist will focus on guiding LEAP customers for various use and installation related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests.Our team are passionate, driven and strive to provide world class services to our clients, as well as drive internal efficiencies.

The successful candidate will be the first point of contact for solicitors and other legal staff when they encounter queries and issues using our products. You must be able to recognise the needs of our clients and work conscientiously and proactively to provide the best outcomes for them.

Responsibilities and Duties (including but not limited to)

LEAP leads the world in the development and sale of cloud based legal practice management software for small law firms on a Software as a Service (SaaS) model. We employ more than 400 people, have offices in the UK, USA and Australia with more than 13,000 law firms using our software worldwide.

We are seeking a Helpdesk Specialist to join our highly motivated and cohesive team in our Cardiff office. LEAP will provide you with the best training, equipment, mentoring and support in order for you to be successful.

We employ people who are smart and can get things done.

The Helpdesk Specialist will focus on guiding LEAP customers for various use and installation related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests.Our team are passionate, driven and strive to provide world class services to our clients, as well as drive internal efficiencies.

The successful candidate will be the first point of contact for solicitors and other legal staff when they encounter queries and issues using our products. You must be able to recognise the needs of our clients and work conscientiously and proactively to provide the best outcomes for them.

Responsibilities and Duties (including but not limited to)

A Bit About Us:

At AO, we’re in the business of better tomorrows for our customers, and we do whatever it takes to make sure they’re the happiest they can be. We may sell everything from washing machines to PlayStations, but putting smiles on our customers’ faces is at the heart of everything we do.

We’re big believers in making sure every job is done properly, which is why we do everything the AO way. Our award-winning teams work their magic behind the scenes to make sure every customer’s experience is totally effortless. We do our bit for the environment too, with our very own recycling plant to make sure we’re as green as we look. We’re always looking for ways to make our customers as happy as can be, wherever possible.

More about the Commercial IT Contracts Assistant role:

An opportunity has arisen for a Commercial IT Contracts Assistant to join our IT Commercial team in Bolton

This role will see you providing Commercial and Contractual support to the IT Contracts team.

Here's what you can expect to be doing as our Commercial IT Contracts Assistant:

- Assist the IT Contracts team in the analysis, review, and negotiation of all types of IT commercial agreements such as Master Service Agreements, Statement of Works, Consultancy and Service Level Agreements.

- Liaise with internal Legal department in respect of IT contractual matters.

- Finalise contracts, arranging signature and filing.

- Update and maintain online Contract Management database and notification System

- Assist with the implementation of the IT Contract Roadmap to assist in strategic decision making.

- Produce insightful meaningful reports

- Carry out other ad-hoc Commercial duties as required.

A few things about you

To be successful as our Commercial IT Contracts Assistant you will have:

- Some recognised Legal, Commercial or Contract training.

- Understanding of Hardware and Software contracts including (Saas, Iaas and Paas), development contracts, hosting agreements and maintenance and support contracts.

- Excellent communication (written and oral) and organisation skills with the ability to work on multiple projects and meet deadlines.

- Good interpersonal skills and team member

- Planning and organisational abilities

- Proficiency in working with Microsoft Word and Excel

- Ability to work both independently and as part of a team.

- Knowledge of Microsoft SharePoint Desirable

- Meticulous attention to detail

Desirable

- CIPS Qualified (Chartered Institute of Purchasing and Supply)

Why choose AO:

At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

The AO motto is “treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of”.

Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

Great People Deserve Great Things:

As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.

Click ‘Apply’ now to join our family and find out more about the Commercial IT Contracts Assistant role.

A Bit About Us:

At AO, we’re in the business of better tomorrows for our customers, and we do whatever it takes to make sure they’re the happiest they can be. We may sell everything from washing machines to PlayStations, but putting smiles on our customers’ faces is at the heart of everything we do.

We’re big believers in making sure every job is done properly, which is why we do everything the AO way. Our award-winning teams work their magic behind the scenes to make sure every customer’s experience is totally effortless. We do our bit for the environment too, with our very own recycling plant to make sure we’re as green as we look. We’re always looking for ways to make our customers as happy as can be, wherever possible.

More about the Commercial IT Contracts Assistant role:

An opportunity has arisen for a Commercial IT Contracts Assistant to join our IT Commercial team in Bolton

This role will see you providing Commercial and Contractual support to the IT Contracts team.

Here's what you can expect to be doing as our Commercial IT Contracts Assistant:

- Assist the IT Contracts team in the analysis, review, and negotiation of all types of IT commercial agreements such as Master Service Agreements, Statement of Works, Consultancy and Service Level Agreements.

- Liaise with internal Legal department in respect of IT contractual matters.

- Finalise contracts, arranging signature and filing.

- Update and maintain online Contract Management database and notification System

- Assist with the implementation of the IT Contract Roadmap to assist in strategic decision making.

- Produce insightful meaningful reports

- Carry out other ad-hoc Commercial duties as required.

A few things about you

To be successful as our Commercial IT Contracts Assistant you will have:

- Some recognised Legal, Commercial or Contract training.

- Understanding of Hardware and Software contracts including (Saas, Iaas and Paas), development contracts, hosting agreements and maintenance and support contracts.

- Excellent communication (written and oral) and organisation skills with the ability to work on multiple projects and meet deadlines.

- Good interpersonal skills and team member

- Planning and organisational abilities

- Proficiency in working with Microsoft Word and Excel

- Ability to work both independently and as part of a team.

- Knowledge of Microsoft SharePoint Desirable

- Meticulous attention to detail

Desirable

- CIPS Qualified (Chartered Institute of Purchasing and Supply)

Why choose AO:

At AO, our culture and our AO’way of doing things is vital to our success. We’re passionate people, determined to do whatever’s necessary to make our customers happy.

The AO motto is “treat every customer like you’d expect your nan to be treated, and make decisions your mum would be proud of”.

Our AO’ers don’t just go through the motions and follow processes, it just isn’t our thing. We don’t follow trends, we set them.

Great People Deserve Great Things:

As an AO employee you can take full advantage of our benefits package. As well as the fundamentals, like pensions and holidays, we have designed our "AO Perks" to help you out financially and make your work life a little easier.

Click ‘Apply’ now to join our family and find out more about the Commercial IT Contracts Assistant role.

PC / EPOS / IT Field Service Engineer - M5 Corridor Midlands

Looking for an experience computer hardware support person to do Field Service up and down the M5 corridor around mainly the Halesowen, Bromsgrove, Worcester surrounding area: Kidderminster, Redditchetc.

An ideal home location would be Bromsgrove or anywhere in the B, DY postcode area West of Birmingham.

You will be trained on EPOS (Electronic Point of Sale) equipment, and associated IT systems in retail environments. Any previous EPOS experience highly desirable.

You will be doing mostly: hardware swaps and repairs, sorting out connectivity issues on LAN's and WAN's and software rebuilds etc.

Applicants must be able to support weekends working 1 in 2 Saturdays and 1 in 3 Sundays on a 5 days out of 7 rota, and an evening on call rotation 1 in 3.

Standard hours are 0900 - 1730.

Salary £20K + Co Van, £2000 in on call allowance and O/T x1.5 and x2 on Sundays.

Fully expensed company van provide. Personal use available.
Can expect to achieve £2000 per annum in overtime, so likely gross earnings in the region of £24K + the van.

This is a full time permanent job with paid holidays, pension etc.

PC / EPOS / IT Field Service Engineer - M5 Corridor Midlands

Looking for an experience computer hardware support person to do Field Service up and down the M5 corridor around mainly the Halesowen, Bromsgrove, Worcester surrounding area: Kidderminster, Redditchetc.

An ideal home location would be Bromsgrove or anywhere in the B, DY postcode area West of Birmingham.

You will be trained on EPOS (Electronic Point of Sale) equipment, and associated IT systems in retail environments. Any previous EPOS experience highly desirable.

You will be doing mostly: hardware swaps and repairs, sorting out connectivity issues on LAN's and WAN's and software rebuilds etc.

Applicants must be able to support weekends working 1 in 2 Saturdays and 1 in 3 Sundays on a 5 days out of 7 rota, and an evening on call rotation 1 in 3.

Standard hours are 0900 - 1730.

Salary £20K + Co Van, £2000 in on call allowance and O/T x1.5 and x2 on Sundays.

Fully expensed company van provide. Personal use available.
Can expect to achieve £2000 per annum in overtime, so likely gross earnings in the region of £24K + the van.

This is a full time permanent job with paid holidays, pension etc.

School ICT technician
Richmond/ Kingston border
Immediate start
£85-90 per day

** PREVIOUS EXPERIENCE AS AN IT TECHNICIAN AT A SCHOOL IS ESSENTIAL **

Veritas are working with a secondary school in Kingston/Richmond that are looking for a ICT Technician to start Asap.

The technician will work alongside the Network Manager and will assist in the implementation and maintenance of the ICT systems, and their use in school and to be responsible for network software, working closely with the Network Manager. The role will also include working with lighting and sound equipment. The role will involve moving and carrying equipment so the ideal candidate will need to be in good physical health.

This role is on a supply basis/ Short term

OVERALL RESPONSIBILITY

To assist in the implementation and maintenance of the ICT systems, and their use in school and to be responsible for network software.

TASKS

• Knowledge of internet phone systems, Citirx and Cisco
• Competent using active directory and Sims management
• MUST have experience working in schools

• To carry out daily checks of computer rooms monitoring PCs, printers, and projectors.
• To install, maintain and support PCs and laptops in terms of hardware.
• To install, update and support software of PCs and laptops both standalone and across the network.
• Printer maintenance, troubleshooting and repair including replacing consumables (paper, ink, toner etc.) This will include a degree of lifting and moving technical equipment.
• General user support to both staff and pupils, including the use of ICT equipment and software packages.
• To loan ICT equipment such as digital cameras, digital video cameras, and projectors. Uploading the data as required and monitoring its whereabouts
• To copy media such as DVDs, CDs and videos. Appropriately editing and reproducing digital video camera footage when required.
• To maintain and support the network connectivity of PCs, laptops and printers for both wired and wireless connections.
• Server and Network administration of print queues, print quotas, user accounts, passwords, network home directories, plus restore of user data from server backup.
• To assist the reprographics technician as required.
• To liaise with and support key Heads of Department in the set-up of lighting and AV equipment necessary for school performances
• To liaise with and support teaching and non-teaching staff in relation to use of AV equipment in the hall

If you are interested in this role please submit your CV

APPLICATION REQUIREMENTS FOR VERITAS EDUCATION

• All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy
• Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained
• You must have legal right to work in the UK
• You must be willing to attend a registration interview

Veritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these.

Disclaimer

'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community.'

School ICT technician
Richmond/ Kingston border
Immediate start
£85-90 per day

** PREVIOUS EXPERIENCE AS AN IT TECHNICIAN AT A SCHOOL IS ESSENTIAL **

Veritas are working with a secondary school in Kingston/Richmond that are looking for a ICT Technician to start Asap.

The technician will work alongside the Network Manager and will assist in the implementation and maintenance of the ICT systems, and their use in school and to be responsible for network software, working closely with the Network Manager. The role will also include working with lighting and sound equipment. The role will involve moving and carrying equipment so the ideal candidate will need to be in good physical health.

This role is on a supply basis/ Short term

OVERALL RESPONSIBILITY

To assist in the implementation and maintenance of the ICT systems, and their use in school and to be responsible for network software.

TASKS

• Knowledge of internet phone systems, Citirx and Cisco
• Competent using active directory and Sims management
• MUST have experience working in schools

• To carry out daily checks of computer rooms monitoring PCs, printers, and projectors.
• To install, maintain and support PCs and laptops in terms of hardware.
• To install, update and support software of PCs and laptops both standalone and across the network.
• Printer maintenance, troubleshooting and repair including replacing consumables (paper, ink, toner etc.) This will include a degree of lifting and moving technical equipment.
• General user support to both staff and pupils, including the use of ICT equipment and software packages.
• To loan ICT equipment such as digital cameras, digital video cameras, and projectors. Uploading the data as required and monitoring its whereabouts
• To copy media such as DVDs, CDs and videos. Appropriately editing and reproducing digital video camera footage when required.
• To maintain and support the network connectivity of PCs, laptops and printers for both wired and wireless connections.
• Server and Network administration of print queues, print quotas, user accounts, passwords, network home directories, plus restore of user data from server backup.
• To assist the reprographics technician as required.
• To liaise with and support key Heads of Department in the set-up of lighting and AV equipment necessary for school performances
• To liaise with and support teaching and non-teaching staff in relation to use of AV equipment in the hall

If you are interested in this role please submit your CV

APPLICATION REQUIREMENTS FOR VERITAS EDUCATION

• All applications are subject to an Enhanced DBS Disclosure, professional reference checks, Overseas Police Clearances (if applicable) in line with our stringent safeguarding policy
• Your CV must cover the last 10 years of employment history where possible and all employment breaks must be explained
• You must have legal right to work in the UK
• You must be willing to attend a registration interview

Veritas Education work with a variety of schools covering a wide geographical area. We deal with teaching placements at Primary, Secondary and college level as well as support staff positions also within these.

Disclaimer

'Nothing within the above advert was in any way designed or intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation. Veritas Education is an Equal opportunities employer and is proud in the knowledge that all placements are made on merit and suitability. We accept applications from all sections of the community.'