We're recruiting on behalf of a brilliant company to work for based in Wrexham. They are seeking an experienced IT Support professional to join their growing team on a full-time, permanent basis.

Job Description

As IT Support Analyst you will take ownership of support tickets for production-based IT systems and equipment providing proactive support and responding within SLA timeframes.

As IT Support Analyst you will configure, install and monitor systems to meet end user requirements and high availability criteria, providing feedback and suggestions to support continuous improvement.

You must have a positive attitude, be passionate about IT and take pride in your work, ensuring support tickets from all user levels are dealt with to the best of your ability. You will need to be calm under pressure and comfortable working to tight but realistic deadlines as the business requires. Excellent communications skills (technical and non-technical) are essential.

Key responsibilities of the IT Support Analyst:

• Accountable to the IT Manager for efficiently dealing with support requests within SLA timeframes.
• Network & software administration / supporting upgrades
• Provide flexible end-user support when required, including out of hours coverage as the business requires
• Ensure the day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced threats and malware.

Required

• Windows Server Clusters
• Active Directory
• DNS / DHCP
• Virtualization
• Telephony Systems
• Backup & Recovery
• Virus Protection

Beneficial

• Server 2016
• Office 365
• Azure
• ITIL
• Firewall Administration

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role. Interviews are taking place this week, so apply early to avoid disappointment.

We're recruiting on behalf of a brilliant company to work for based in Wrexham. They are seeking an experienced IT Support professional to join their growing team on a full-time, permanent basis.

Job Description

As IT Support Analyst you will take ownership of support tickets for production-based IT systems and equipment providing proactive support and responding within SLA timeframes.

As IT Support Analyst you will configure, install and monitor systems to meet end user requirements and high availability criteria, providing feedback and suggestions to support continuous improvement.

You must have a positive attitude, be passionate about IT and take pride in your work, ensuring support tickets from all user levels are dealt with to the best of your ability. You will need to be calm under pressure and comfortable working to tight but realistic deadlines as the business requires. Excellent communications skills (technical and non-technical) are essential.

Key responsibilities of the IT Support Analyst:

• Accountable to the IT Manager for efficiently dealing with support requests within SLA timeframes.
• Network & software administration / supporting upgrades
• Provide flexible end-user support when required, including out of hours coverage as the business requires
• Ensure the day-to-day security of all IT systems and related data; ensure all systems are patched and up to date to provide the best possible defence against advanced threats and malware.

Required

• Windows Server Clusters
• Active Directory
• DNS / DHCP
• Virtualization
• Telephony Systems
• Backup & Recovery
• Virus Protection

Beneficial

• Server 2016
• Office 365
• Azure
• ITIL
• Firewall Administration

Roberts Webb Recruitment are acting as a Recruitment Agency in relation to this role. Interviews are taking place this week, so apply early to avoid disappointment.

2nd Line Engineer - Voip/Networking - £28k

Are you a Support engineer with a keen interest in Networking? Would you be interested in working for a rapidly growing MSP that offer training and progression? After experiencing healthy growth my client needs to add an experienced 2nd line engineer with a keen focus on Networking to their team of 20.

You will be the point of escalation for the 1st line team and providing support or the 3rd line team and a Networking/Voip environment. You will be providing support for VOIP, connectivity and networking issues.

Skills:
Windows Server
Networking
VOIP
WIFI
LAN/WAN/ Firewalls

If you would be interested in the role, or you know of anyone else then please get in touch.

2nd Line Engineer - Voip/Networking - £28k

2nd Line Engineer - Voip/Networking - £28k

Are you a Support engineer with a keen interest in Networking? Would you be interested in working for a rapidly growing MSP that offer training and progression? After experiencing healthy growth my client needs to add an experienced 2nd line engineer with a keen focus on Networking to their team of 20.

You will be the point of escalation for the 1st line team and providing support or the 3rd line team and a Networking/Voip environment. You will be providing support for VOIP, connectivity and networking issues.

Skills:
Windows Server
Networking
VOIP
WIFI
LAN/WAN/ Firewalls

If you would be interested in the role, or you know of anyone else then please get in touch.

2nd Line Engineer - Voip/Networking - £28k

2nd Line IT Support Technician
Kings Hill
£22,000 - £24,000
VR/02732J

Our client, a forward-thinking, progressive company requires a 2nd Line IT Support Technician.

As a Technical Support Analyst, you will be responsible for providing technical support to end users for a range of IT systems and applications across their business.

You will work directly with internal business users at all levels alongside other members of their IT team, with support from a number of external technology providers. This role will involve face to face communications with end users, working on individually assigned tasks, collaboratively working with other members of the IT team as well as tracking and following up with 3rd party providers.

Benefits for the role of 2nd Line IT Support Technician
• 22 days starting holiday entitlement plus bank holidays (increasing yearly with length of service up to 28 days)
• Discounts on group products
• Perkbox access to over 300 benefits and discounts
• Employee Assistance Programme via Perkbox
• Private Medical Insurance with BUPA
• Pension Scheme with 3% employer contribution and minimum 3% employee contribution
• Annual free eye test and contribution towards glasses
• Annual Flu Vaccinations
• Cycle to work scheme
• Rising Star Mentoring Programme
• A whole host of career development opportunities
• Vibrant social culture - pub nights, team building, team awards, summer/ Christmas parties and much, much more!

Key responsibilities for the role of 2nd Line IT Support Technician
• Installing and configuring computer hardware, operating systems and applications (including, but not limited to, MS Office 2013 and later, Windows 7, Windows 10, MacOS)
• Providing technical assistance to staff both in office and remotely either over the phone, face to face or through remote screen sharing sessions
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Acting in response to helpdesk issues raised through our ticketing portal
• Documenting fault/issue fixes within ticketing system
• Upgrading or replacing faulty hardware parts as required - such as memory, hard drive replacement, monitors, peripheral devices
• Following and updating procedural documentation
• Setting up and maintaining user accounts - User profiles created in Active Directory, Exchange, Phone system
• To track day to day issues and provide feedback to IT Operations Manager
• Escalating tickets as required internally and to external providers
• Using existing knowledge, online research and guides to resolve issues

Required experience for the role of 2nd Line IT Support Technician
• Minimum 3 years of experience in a similar IT Support related role
• Good all-round problem-solving capabilities and technical skills
• Excellent verbal and written communication skills
• Ability to translate and understand technical and non-technical requirements
• Establishing good communication and working relationship with end users
• Ability to influence across the business and with third parties
• "Customer first" approach in handling support requests
• Ability to work individually and as part of a small team
• High appreciation for attention to detail
• Ability to effectively organise and prioritise work
• Self-motivation and passion to learn at a fast pace

Desirable experience for the role of 2nd Line IT Support Technician
• Understanding of virtualised environments, knowledge of VMWare (mid-large sized environments)
• Windows Server Operating Systems
• Previously obtained Microsoft Professional Certifications
• Long term aspiration for career progression and onward development

Apply for the role of 2nd Line IT Support Technician today!

2nd Line IT Support Technician
Kings Hill
£22,000 - £24,000
VR/02732J

Our client, a forward-thinking, progressive company requires a 2nd Line IT Support Technician.

As a Technical Support Analyst, you will be responsible for providing technical support to end users for a range of IT systems and applications across their business.

You will work directly with internal business users at all levels alongside other members of their IT team, with support from a number of external technology providers. This role will involve face to face communications with end users, working on individually assigned tasks, collaboratively working with other members of the IT team as well as tracking and following up with 3rd party providers.

Benefits for the role of 2nd Line IT Support Technician
• 22 days starting holiday entitlement plus bank holidays (increasing yearly with length of service up to 28 days)
• Discounts on group products
• Perkbox access to over 300 benefits and discounts
• Employee Assistance Programme via Perkbox
• Private Medical Insurance with BUPA
• Pension Scheme with 3% employer contribution and minimum 3% employee contribution
• Annual free eye test and contribution towards glasses
• Annual Flu Vaccinations
• Cycle to work scheme
• Rising Star Mentoring Programme
• A whole host of career development opportunities
• Vibrant social culture - pub nights, team building, team awards, summer/ Christmas parties and much, much more!

Key responsibilities for the role of 2nd Line IT Support Technician
• Installing and configuring computer hardware, operating systems and applications (including, but not limited to, MS Office 2013 and later, Windows 7, Windows 10, MacOS)
• Providing technical assistance to staff both in office and remotely either over the phone, face to face or through remote screen sharing sessions
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Acting in response to helpdesk issues raised through our ticketing portal
• Documenting fault/issue fixes within ticketing system
• Upgrading or replacing faulty hardware parts as required - such as memory, hard drive replacement, monitors, peripheral devices
• Following and updating procedural documentation
• Setting up and maintaining user accounts - User profiles created in Active Directory, Exchange, Phone system
• To track day to day issues and provide feedback to IT Operations Manager
• Escalating tickets as required internally and to external providers
• Using existing knowledge, online research and guides to resolve issues

Required experience for the role of 2nd Line IT Support Technician
• Minimum 3 years of experience in a similar IT Support related role
• Good all-round problem-solving capabilities and technical skills
• Excellent verbal and written communication skills
• Ability to translate and understand technical and non-technical requirements
• Establishing good communication and working relationship with end users
• Ability to influence across the business and with third parties
• "Customer first" approach in handling support requests
• Ability to work individually and as part of a small team
• High appreciation for attention to detail
• Ability to effectively organise and prioritise work
• Self-motivation and passion to learn at a fast pace

Desirable experience for the role of 2nd Line IT Support Technician
• Understanding of virtualised environments, knowledge of VMWare (mid-large sized environments)
• Windows Server Operating Systems
• Previously obtained Microsoft Professional Certifications
• Long term aspiration for career progression and onward development

Apply for the role of 2nd Line IT Support Technician today!

Helpdesk / Technical Support Engineer required for my client based near Fareham for a permanent role paying £22-25k

You will be the first point of contact for IT users issues covering:

W7-W10

Server 03-2012

Hyper-V / VMware

Active Directory

MS Office

Hardware troubleshooting

Responsibilities:

• To provide 1st and/or 2nd technical support to all users
• Utilise the CRM provided to manage all support tickets and tasks
• Respond to all tickets within SLA
• Manage your working time effectively
• Ensure monitoring alerts are investigated and where required logged on the Helpdesk
• Provide detailed and relevant information on a ticket before escalating
• Liaise with third party software and service providers where required

Helpdesk / Technical Support Engineer required for my client based near Fareham for a permanent role paying £22-25k

You will be the first point of contact for IT users issues covering:

W7-W10

Server 03-2012

Hyper-V / VMware

Active Directory

MS Office

Hardware troubleshooting

Responsibilities:

• To provide 1st and/or 2nd technical support to all users
• Utilise the CRM provided to manage all support tickets and tasks
• Respond to all tickets within SLA
• Manage your working time effectively
• Ensure monitoring alerts are investigated and where required logged on the Helpdesk
• Provide detailed and relevant information on a ticket before escalating
• Liaise with third party software and service providers where required