1st Line IT Support Engineer - Borehamwood - £25K
£22K - £25K depending on experience + Excellent Training

A brilliant opportunity has become available to join one of Hertfordshire's leading companies. They are looking for a 1st Line Support Engineer to come onboard ASAP. This is the ideal position for the right aspiring engineer to kick start their career in Information Technology within a fast-growing company.

You will be given a training plan and resources to assist you in becoming Microsoft accredited initially, followed by other vendor-specific certifications such as Cisco, Mimecast etc.

There are excellent opportunities for progression internally due to the organisations structure. This position will see you progress through to Tier 2 and 3 Engineer statuses as quickly as you pick the technical skills up!

Duties include; managing the ticketing queue, answering phones, logging, assigning and escalating issues appropriately and onsite customer support including small projects.

Benefits include; 28 days holiday, time off to study for certification and exam costs covered, company lunches, Pension, Mobile phone and a Laptop.

Please send through your CV if you have experience with the following:

* 1 - 2 years' Managed Service Experience
* Windows Desktop OS 7-10
* Windows Server 2012 / 2016 / 2019
* Active Directory
* Office 365
* Microsoft Office

This job will suit those starting out in their IT career, who are driven by learning and expanding upon their technical skill set. If you are looking to get involved in one of the top IT Solutions Provider businesses in London and help drive both yourself and the business forward, please don't delay and send through your CV today.

Microsoft, Windows Server, Exchange, Office 365, Active Directory, VMware, Hyper-V, Helpdesk, 1st Line, First Line Support, IT, Technology

1st Line IT Support Engineer - Borehamwood - £25K
£22K - £25K depending on experience + Excellent Training

A brilliant opportunity has become available to join one of Hertfordshire's leading companies. They are looking for a 1st Line Support Engineer to come onboard ASAP. This is the ideal position for the right aspiring engineer to kick start their career in Information Technology within a fast-growing company.

You will be given a training plan and resources to assist you in becoming Microsoft accredited initially, followed by other vendor-specific certifications such as Cisco, Mimecast etc.

There are excellent opportunities for progression internally due to the organisations structure. This position will see you progress through to Tier 2 and 3 Engineer statuses as quickly as you pick the technical skills up!

Duties include; managing the ticketing queue, answering phones, logging, assigning and escalating issues appropriately and onsite customer support including small projects.

Benefits include; 28 days holiday, time off to study for certification and exam costs covered, company lunches, Pension, Mobile phone and a Laptop.

Please send through your CV if you have experience with the following:

* 1 - 2 years' Managed Service Experience
* Windows Desktop OS 7-10
* Windows Server 2012 / 2016 / 2019
* Active Directory
* Office 365
* Microsoft Office

This job will suit those starting out in their IT career, who are driven by learning and expanding upon their technical skill set. If you are looking to get involved in one of the top IT Solutions Provider businesses in London and help drive both yourself and the business forward, please don't delay and send through your CV today.

Microsoft, Windows Server, Exchange, Office 365, Active Directory, VMware, Hyper-V, Helpdesk, 1st Line, First Line Support, IT, Technology

What we do:

Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts.

Our platform enables supporting staff on the front line to focus on delivery of services and face-to-face time to deliver personalised interventions. Coupled with a library of your organisations curated digital content, the platform is an empowering, co-designed digital asset for services users, front line staff and organisations.

The opportunity:

An exciting opportunity has arisen for a 1st Line Technical Support Analyst to join our team in London. Our Internal support team is responsible for supporting and maintaining client systems and for providing efficient desktop support to all business users as well as being responsible for resolving any IT-related issues quickly and efficiently in-line with SLAs, which include a broad range of queries.

As a 1st Line support Analyst you will fully support our internal and external customers within agreed service levels with a constant focus on customer service and satisfaction. You will work as part of a team to resolve reported Incidents to customer satisfaction, using approved methods, tools and procedures.

In addition, the role also has the opportunity for you to become a subject matter expert for our internal digital applications. This will lead onto opportunities in training of the application internally and externally.

MegaNexus are an equal opportunities employer and in line with our equal opportunities policy found on our website.

Job Overview:

Key responsibilities include:

• 1st line support for existing and new Virtual Campus and Community customers
• Issue intake and triage
• Resolution of basic issues not requiring development support
• Escalation to 2nd & 3rd line support, including escalation to Project Management for issues requiring development support as required
• Tracking and reporting to the customer on all outstanding issues
• To ensure Service Desk cover is available to providing telephone, remote and occasional desk side support to a high degree of customer satisfaction and to agreed SLAs with full accountability for the results.
• Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT Service Management tool (JIRA) whilst delivering excellent and clear communications of Incidents and Service Request updates.
• Contributing towards and maintaining the MegaNexus knowledge base for documented processes, routine tasks and incident resolutions.
• Train on and support the various bespoke MegaNexus applications
• Actively promote the Service Desk in all forms of customer interaction and communication.
• Support the Problem Management function in the root cause analysis of incidents.
• Complying always with relevant security, privacy and data protection standards.
• Other ad hoc tasks that arise within the service desk team.

The Successful Candidate:

• Knowledge of a support and Service Desk nature role
• Familiarity with IT Service Management systems
• Smart and professional with strong customer focus
• Excellent communication skills at all levels
• Good time keeping and time management skills
• Adaptability in a fast-paced working environment
• Take ownership and full responsibility of assigned tasks and delivery of these in a timely manner and high standard.
• Understanding of working collaboratively within teams across the business
• Driven by a strong interest in a broad range of web and web-related technologies
• Results oriented; committed to quality of product and service
• Take initiative in self-development and career progression
• Degree qualified or equivalent

Key requirements for the role:

Enjoying being part of a team building a world leading product

Ability to understand the needs of vulnerable people and interest in what is required on their journey to lead a better life

What we do:

Meganexus has lead rehabilitation ICT for over a decade and our aim is to support and develop software that continues to help vulnerable people build better lives. Our software platform places each individual service user at the heart of every solution and operates in over 120 prisons and NHS trusts.

Our platform enables supporting staff on the front line to focus on delivery of services and face-to-face time to deliver personalised interventions. Coupled with a library of your organisations curated digital content, the platform is an empowering, co-designed digital asset for services users, front line staff and organisations.

The opportunity:

An exciting opportunity has arisen for a 1st Line Technical Support Analyst to join our team in London. Our Internal support team is responsible for supporting and maintaining client systems and for providing efficient desktop support to all business users as well as being responsible for resolving any IT-related issues quickly and efficiently in-line with SLAs, which include a broad range of queries.

As a 1st Line support Analyst you will fully support our internal and external customers within agreed service levels with a constant focus on customer service and satisfaction. You will work as part of a team to resolve reported Incidents to customer satisfaction, using approved methods, tools and procedures.

In addition, the role also has the opportunity for you to become a subject matter expert for our internal digital applications. This will lead onto opportunities in training of the application internally and externally.

MegaNexus are an equal opportunities employer and in line with our equal opportunities policy found on our website.

Job Overview:

Key responsibilities include:

• 1st line support for existing and new Virtual Campus and Community customers
• Issue intake and triage
• Resolution of basic issues not requiring development support
• Escalation to 2nd & 3rd line support, including escalation to Project Management for issues requiring development support as required
• Tracking and reporting to the customer on all outstanding issues
• To ensure Service Desk cover is available to providing telephone, remote and occasional desk side support to a high degree of customer satisfaction and to agreed SLAs with full accountability for the results.
• Ensure all Incidents and Service Requests are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the Service Desk IT Service Management tool (JIRA) whilst delivering excellent and clear communications of Incidents and Service Request updates.
• Contributing towards and maintaining the MegaNexus knowledge base for documented processes, routine tasks and incident resolutions.
• Train on and support the various bespoke MegaNexus applications
• Actively promote the Service Desk in all forms of customer interaction and communication.
• Support the Problem Management function in the root cause analysis of incidents.
• Complying always with relevant security, privacy and data protection standards.
• Other ad hoc tasks that arise within the service desk team.

The Successful Candidate:

• Knowledge of a support and Service Desk nature role
• Familiarity with IT Service Management systems
• Smart and professional with strong customer focus
• Excellent communication skills at all levels
• Good time keeping and time management skills
• Adaptability in a fast-paced working environment
• Take ownership and full responsibility of assigned tasks and delivery of these in a timely manner and high standard.
• Understanding of working collaboratively within teams across the business
• Driven by a strong interest in a broad range of web and web-related technologies
• Results oriented; committed to quality of product and service
• Take initiative in self-development and career progression
• Degree qualified or equivalent

Key requirements for the role:

Enjoying being part of a team building a world leading product

Ability to understand the needs of vulnerable people and interest in what is required on their journey to lead a better life

Gap Professional are operating as an employment agency on behalf of its client who are recruiting for a Reporting Analyst and Systems Controller on a permanent basis based in Swindon. A superb opportunity to join a vibrant and expanding company.

Hours: Monday - Friday 8:30am to 17:00pm
Salary: £21,000 to £23,000 (depending on experience)

To be effective in this position the successful candidate will work as part of the Operations Team managing and coordinating the production and delivery of scheduled reporting to the business and exec team.
The successful candidate will also be for the responsible for the good performance of the hardware and software systems of the company.
Overall the position will offer a challenging and fast-moving opportunity providing an excellent experience within Systems and Management Information.
The successful candidate will know how to prioritise their work with a team and on their own. They will have to be able to cope with pressure and deadlines.

Duties will include:

Reporting:

• Manage and co-ordinate the production and delivery of scheduled reporting to business and exec stakeholders on a daily, monthly and yearly basis.
• Quality checking of all reports, ensuring consistency and accuracy prior to distribution.

Systems Controller

• Provide user support by telephone or in person
• Site data analysis and sign-off of new installations, repair works and daily maintenance
• Ensure that the systems are updated, both in hardware and software
• Ensure the systems are backed up and verify this has been completed
• Ensure the good working and performance of all the systems implemented
• Study and implement new system procedures
• Be the connection with the IT department from the parent company
• Make sure the company is using its IT resources the best way possible
• Providing help desk support

Experience, attributes & skills sought:

• Good Knowledge of all Microsoft packages
• Good knowledge of hardware & software requirements
• Knowledge of communications systems
• Excellent application and technical knowledge with a proven ability to learn new and complex software applications
• Self-motivated
• Knowledge of SAP is a plus (Preferable)
• Management and financial reporting are an advantage (Preferable)

Closing Date: 04th April 2020

To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future

Gap Professional are operating as an employment agency on behalf of its client who are recruiting for a Reporting Analyst and Systems Controller on a permanent basis based in Swindon. A superb opportunity to join a vibrant and expanding company.

Hours: Monday - Friday 8:30am to 17:00pm
Salary: £21,000 to £23,000 (depending on experience)

To be effective in this position the successful candidate will work as part of the Operations Team managing and coordinating the production and delivery of scheduled reporting to the business and exec team.
The successful candidate will also be for the responsible for the good performance of the hardware and software systems of the company.
Overall the position will offer a challenging and fast-moving opportunity providing an excellent experience within Systems and Management Information.
The successful candidate will know how to prioritise their work with a team and on their own. They will have to be able to cope with pressure and deadlines.

Duties will include:

Reporting:

• Manage and co-ordinate the production and delivery of scheduled reporting to business and exec stakeholders on a daily, monthly and yearly basis.
• Quality checking of all reports, ensuring consistency and accuracy prior to distribution.

Systems Controller

• Provide user support by telephone or in person
• Site data analysis and sign-off of new installations, repair works and daily maintenance
• Ensure that the systems are updated, both in hardware and software
• Ensure the systems are backed up and verify this has been completed
• Ensure the good working and performance of all the systems implemented
• Study and implement new system procedures
• Be the connection with the IT department from the parent company
• Make sure the company is using its IT resources the best way possible
• Providing help desk support

Experience, attributes & skills sought:

• Good Knowledge of all Microsoft packages
• Good knowledge of hardware & software requirements
• Knowledge of communications systems
• Excellent application and technical knowledge with a proven ability to learn new and complex software applications
• Self-motivated
• Knowledge of SAP is a plus (Preferable)
• Management and financial reporting are an advantage (Preferable)

Closing Date: 04th April 2020

To Apply please follow the application process for the site this job is advertised on or email your CV By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

gap professional are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future