Application Support role for a Support Analyst or 1st Line Support Consultant, who has over 12 months ERP software, accounting software, field service software, WMS, HR & payroll, DMS, property management software, legal software, dealer management systems or similar experience. This is a fantastic company in Coventry where your skills will be recognised and rewarded, you will get training in SQL Server, and you can be part of a fun but busy professional applications support team. Salary to £25k with regular reviews.

This company is such a nice place to work that their Application Support people and Implementation Consultants often stay here for between 5 and 10 years, which says a lot about the working environment and the rewards and appreciation you get.

You will provide telephone, email and remote support to their niche client base where you will build good relationships with your clients and have the chance to use your problem-solving skills to their full capacity. You will also get to work with a variety of additional software modules such as Business Intelligence, Marketing, CRM, and dashboards and hand-held devices, and get involved in some client training. So no day will ever be the same and there will be plenty for you to learn. Some of their clients have over 100 users across all areas of the business including Sales, Manufacturing, Accounts, Field Service, Distribution and Ecommerce, so you will always be busy and kept interested.

They are looking for an enthusiastic and experienced Application Support Consultant / Software Support Analyst who has worked with ERP, Accounting, DMS, Property Management, Construction software or similar. This could be Pinewood, Xero, Sage 200, SAP Business One, Kerridge, Landmark, Dynamics NAV, Epicor, Access Dimensions, Coda, Iris Exchequer, Evolution, Lawson, Greentree, Pegasus Opera, Dynamics GP, Exact, PeopleSoft, Infor M3, SunSystems, Yardi, Syspro or any similar application software like legal software, events management software, membership software etc.

People love working here because of the excellent management team, the range of software solutions that the company develops and sells and the variety of work. You will be part of a busy group of implementation consultants, support analysts and software trainers who always put the customer first and strive to be the best that they can.

The company are owners of their own ERP, CRM, e-commerce, accounting and order processing software solution. It is sold into niche markets and is an incredibly successful product, and the clients love it. It is a fully flexible software solution built on a SQL Server back end and with easy to use Windows interfaces.

If you have good application support skills and you live within 30 miles of Coventry on an interesting ERP business solution, with a motivated and happy team of people who enjoy their working environment and learn SQL Server too, then this could be the place for you.

To find out more or to apply, please contact Jake King or Carolyn MacLurg at Ambis Resourcing or send over your CV.

Application Support role for a Support Analyst or 1st Line Support Consultant, who has over 12 months ERP software, accounting software, field service software, WMS, HR & payroll, DMS, property management software, legal software, dealer management systems or similar experience. This is a fantastic company in Coventry where your skills will be recognised and rewarded, you will get training in SQL Server, and you can be part of a fun but busy professional applications support team. Salary to £25k with regular reviews.

This company is such a nice place to work that their Application Support people and Implementation Consultants often stay here for between 5 and 10 years, which says a lot about the working environment and the rewards and appreciation you get.

You will provide telephone, email and remote support to their niche client base where you will build good relationships with your clients and have the chance to use your problem-solving skills to their full capacity. You will also get to work with a variety of additional software modules such as Business Intelligence, Marketing, CRM, and dashboards and hand-held devices, and get involved in some client training. So no day will ever be the same and there will be plenty for you to learn. Some of their clients have over 100 users across all areas of the business including Sales, Manufacturing, Accounts, Field Service, Distribution and Ecommerce, so you will always be busy and kept interested.

They are looking for an enthusiastic and experienced Application Support Consultant / Software Support Analyst who has worked with ERP, Accounting, DMS, Property Management, Construction software or similar. This could be Pinewood, Xero, Sage 200, SAP Business One, Kerridge, Landmark, Dynamics NAV, Epicor, Access Dimensions, Coda, Iris Exchequer, Evolution, Lawson, Greentree, Pegasus Opera, Dynamics GP, Exact, PeopleSoft, Infor M3, SunSystems, Yardi, Syspro or any similar application software like legal software, events management software, membership software etc.

People love working here because of the excellent management team, the range of software solutions that the company develops and sells and the variety of work. You will be part of a busy group of implementation consultants, support analysts and software trainers who always put the customer first and strive to be the best that they can.

The company are owners of their own ERP, CRM, e-commerce, accounting and order processing software solution. It is sold into niche markets and is an incredibly successful product, and the clients love it. It is a fully flexible software solution built on a SQL Server back end and with easy to use Windows interfaces.

If you have good application support skills and you live within 30 miles of Coventry on an interesting ERP business solution, with a motivated and happy team of people who enjoy their working environment and learn SQL Server too, then this could be the place for you.

To find out more or to apply, please contact Jake King or Carolyn MacLurg at Ambis Resourcing or send over your CV.

My client, a specialist technical service provider, are looking for an IT Support Analyst to join the Maidstone based team, this is to join a 3 month contract position. You will be working within an established team of professionals who will all have a similar skill set and background to yourself, so you will be able to interact with likeminded individuals on a daily basis.

In applying for this role, you will have experience in working within IT Support, 1st Line Support, some 2nd Line support, Active Directory, VPN, DHCP, TCP/IP, great communication skills, ability to problem solve, great communication skills, be confident with dealing with customer enquires clearly and efficiently.

Key Requirements:

• Experience in working in an IT Support role (Essential)
• Exposure to the following skills:
  • TCP/IP
  • Ethernet
  • DNS
  • Active Directory
  • VPN
  • DHCP
• Working with HP and Lenovo products previously
• MS Server 2012/16
• Knowledge of supporting Exchange issues
• Full, clean driving licence is (Essential due to location)
• Ability to deal with problems quickly and efficiently
• Great telephone and communication skills

Job role:

• Providing 1st and 2nd line IT support to office end users
• Answering and logging all calls to the service desk
• Adhere to SLAs
• Handling IT Hardware issues and escalating to the 3rd line

As an IT Support Engineer working with this company, the day rate will be between £90 - £100 per day for this 3 month contract. This is a great opportunity to join a growing business.

If you are interested in this role, please click 'APPLY' and submit your CV for immediate consideration.

All successful candidates will be contacted within two working days of application.

My client, a specialist technical service provider, are looking for an IT Support Analyst to join the Maidstone based team, this is to join a 3 month contract position. You will be working within an established team of professionals who will all have a similar skill set and background to yourself, so you will be able to interact with likeminded individuals on a daily basis.

In applying for this role, you will have experience in working within IT Support, 1st Line Support, some 2nd Line support, Active Directory, VPN, DHCP, TCP/IP, great communication skills, ability to problem solve, great communication skills, be confident with dealing with customer enquires clearly and efficiently.

Key Requirements:

• Experience in working in an IT Support role (Essential)
• Exposure to the following skills:
  • TCP/IP
  • Ethernet
  • DNS
  • Active Directory
  • VPN
  • DHCP
• Working with HP and Lenovo products previously
• MS Server 2012/16
• Knowledge of supporting Exchange issues
• Full, clean driving licence is (Essential due to location)
• Ability to deal with problems quickly and efficiently
• Great telephone and communication skills

Job role:

• Providing 1st and 2nd line IT support to office end users
• Answering and logging all calls to the service desk
• Adhere to SLAs
• Handling IT Hardware issues and escalating to the 3rd line

As an IT Support Engineer working with this company, the day rate will be between £90 - £100 per day for this 3 month contract. This is a great opportunity to join a growing business.

If you are interested in this role, please click 'APPLY' and submit your CV for immediate consideration.

All successful candidates will be contacted within two working days of application.

Squire Patton Boggs have an exciting opportunity for an IT Support Analyst to join their growing team in Leeds.

Job Title: IT Support Analyst

Location: Leeds

Salary: Competitive

Job Type: Full Time, Monday-Friday, 6am-2pm or 8am-4pm on a rota basis

Are you looking for a new challenge? Our thriving Leeds office is looking for an IT Support Analyst. Working as part of the global IT Support function and other areas of the firm-wide Technology department, this position is responsible for the initial contact and support of the end user community. You will support with Firm-wide hardware, software and networking issues by investigating, researching, troubleshooting, escalating and/or resolving issues in an efficient manner.

IT Support Analyst – Our Team:

The IT Support team is based in Cleveland, Ohio and Leeds, and is managed by two IT Support Managers. In this position, you will report directly into one of these managers, with a dotted line to the other. You will be required to have a good working relationship with the end-user community and all other areas of the Technology department.

IT Support Analyst – Our Opportunity:

In this role, you will be responsible for servicing queries to the global IT Support telephone numbers and mailboxes. You will answer IT Support phones in a polite and professional manner and respond to support queries submitted by email and other means in a timely manner. Attention to detail is essential: you will be required to obtain accurate and pertinent details and records all requests into the service desk management tool.

You will deliver first- and second-level technology support on PC-based and telecommunications issues. Areas of support include: desktops and laptops, Microsoft Office, document management, intranet and extranets, telephony, mobile devices, and remote access tools.

You will also assist with project work, such as testing new software, providing insight into end-user support issues on new software and projects, as well as assisting in the creation and review of end-user documentation to ensure accuracy and consistency. Travel to other offices may also be required.

IT Support Analyst – You:

You must have work based computer-operations experience (preferably in a Windows environment) and advanced educational courses are also desirable. Due to the technical nature of this role, you’ll need a working knowledge of Microsoft Office 2016 and Microsoft Windows 10, as well as knowledge of other desktop applications, preferably in a legal environment. Experience with mobile devices and remote access tools is essential.

You will have a focus on customer care and have excellent communication and interpersonal skills. Excellent organisational skills are essential, as is the ability to multi-task and work under pressure.

IT Support Analyst – What you need to know:

We are unable to process applications sent directly by email. Please complete an online application. We will be reviewing applications and interviewing on an ongoing basis, so please do not delay in sending us your details!

We are an inclusive employer and aim to ensure our workforce is representative of our diverse society. We will make reasonable adjustments and adaptions to our recruitment process to ensure it is inclusive for anyone who wishes to apply. We may collect relevant data for monitoring as part of our candidate registration process.

To submit your CV for this exciting opportunity, please click ‘Apply’ now.

No agency CVs accepted at this time.

Squire Patton Boggs have an exciting opportunity for an IT Support Analyst to join their growing team in Leeds.

Job Title: IT Support Analyst

Location: Leeds

Salary: Competitive

Job Type: Full Time, Monday-Friday, 6am-2pm or 8am-4pm on a rota basis

Are you looking for a new challenge? Our thriving Leeds office is looking for an IT Support Analyst. Working as part of the global IT Support function and other areas of the firm-wide Technology department, this position is responsible for the initial contact and support of the end user community. You will support with Firm-wide hardware, software and networking issues by investigating, researching, troubleshooting, escalating and/or resolving issues in an efficient manner.

IT Support Analyst – Our Team:

The IT Support team is based in Cleveland, Ohio and Leeds, and is managed by two IT Support Managers. In this position, you will report directly into one of these managers, with a dotted line to the other. You will be required to have a good working relationship with the end-user community and all other areas of the Technology department.

IT Support Analyst – Our Opportunity:

In this role, you will be responsible for servicing queries to the global IT Support telephone numbers and mailboxes. You will answer IT Support phones in a polite and professional manner and respond to support queries submitted by email and other means in a timely manner. Attention to detail is essential: you will be required to obtain accurate and pertinent details and records all requests into the service desk management tool.

You will deliver first- and second-level technology support on PC-based and telecommunications issues. Areas of support include: desktops and laptops, Microsoft Office, document management, intranet and extranets, telephony, mobile devices, and remote access tools.

You will also assist with project work, such as testing new software, providing insight into end-user support issues on new software and projects, as well as assisting in the creation and review of end-user documentation to ensure accuracy and consistency. Travel to other offices may also be required.

IT Support Analyst – You:

You must have work based computer-operations experience (preferably in a Windows environment) and advanced educational courses are also desirable. Due to the technical nature of this role, you’ll need a working knowledge of Microsoft Office 2016 and Microsoft Windows 10, as well as knowledge of other desktop applications, preferably in a legal environment. Experience with mobile devices and remote access tools is essential.

You will have a focus on customer care and have excellent communication and interpersonal skills. Excellent organisational skills are essential, as is the ability to multi-task and work under pressure.

IT Support Analyst – What you need to know:

We are unable to process applications sent directly by email. Please complete an online application. We will be reviewing applications and interviewing on an ongoing basis, so please do not delay in sending us your details!

We are an inclusive employer and aim to ensure our workforce is representative of our diverse society. We will make reasonable adjustments and adaptions to our recruitment process to ensure it is inclusive for anyone who wishes to apply. We may collect relevant data for monitoring as part of our candidate registration process.

To submit your CV for this exciting opportunity, please click ‘Apply’ now.

No agency CVs accepted at this time.

Our clienthas an exciting opportunity for an Infrastructure Analyst to join the team based in Yaxley. You will join them on a full time, permanent basis in return for a competitive salary of £23,000 to £25,000 per annum, depending on experience.

Our client is a privately-owned business which is customer and category focused. As one of the largest expert growers of high-quality fresh vegetables in Europe, they are industry leading in sustainable and responsible agronomy, growing, and lean supply chain management.

Key Responsibilities as our client’s Infrastructure Analyst:

- Provide first, second and third line support on all agreed business systems

- Act as second- and third-line escalation point for IT colleagues

- Take responsibility for systems as required, ensure implementation, support and training completed to the expected standards

- Responsible for maintaining and supporting best in class ERP systems enabling real-time information capture and decision making

- Proactively monitor and manage systems using the tools available

- Ensure all required documentation completed to the required standards, and required system monitoring is performed

- Support the automated system deployment for desktops, servers and the Citrix environment

- Provide Out of Hours support for the business, in line with the rest of the Group IT Department

What they’re looking for in their Infrastructure Analyst:

- 3 years working in IT Or Educated to A-Level (IT Related) or equivalent and 2 years working in IT Or educated to degree level (IT related) and 1 year working in IT.

- In depth knowledge of Microsoft Desktops, Experience of a virtualised server environment.

- Knowledge of Microsoft SQL Server and SQL reporting solutions/tools or other database technologies

- Knowledge of Microsoft SharePoint and Experience of Office 365

- Willingness to learn new skills and technologies

If you feel that you are the right candidate for the role as our client’s Infrastructure Analyst, then please click ‘apply’ now. They would love to hear from you!

The closing date for this Infrastructure Analyst is Tuesday 31st March 2020

Only those successful in being shortlisted for interview will be contacted.

Our clienthas an exciting opportunity for an Infrastructure Analyst to join the team based in Yaxley. You will join them on a full time, permanent basis in return for a competitive salary of £23,000 to £25,000 per annum, depending on experience.

Our client is a privately-owned business which is customer and category focused. As one of the largest expert growers of high-quality fresh vegetables in Europe, they are industry leading in sustainable and responsible agronomy, growing, and lean supply chain management.

Key Responsibilities as our client’s Infrastructure Analyst:

- Provide first, second and third line support on all agreed business systems

- Act as second- and third-line escalation point for IT colleagues

- Take responsibility for systems as required, ensure implementation, support and training completed to the expected standards

- Responsible for maintaining and supporting best in class ERP systems enabling real-time information capture and decision making

- Proactively monitor and manage systems using the tools available

- Ensure all required documentation completed to the required standards, and required system monitoring is performed

- Support the automated system deployment for desktops, servers and the Citrix environment

- Provide Out of Hours support for the business, in line with the rest of the Group IT Department

What they’re looking for in their Infrastructure Analyst:

- 3 years working in IT Or Educated to A-Level (IT Related) or equivalent and 2 years working in IT Or educated to degree level (IT related) and 1 year working in IT.

- In depth knowledge of Microsoft Desktops, Experience of a virtualised server environment.

- Knowledge of Microsoft SQL Server and SQL reporting solutions/tools or other database technologies

- Knowledge of Microsoft SharePoint and Experience of Office 365

- Willingness to learn new skills and technologies

If you feel that you are the right candidate for the role as our client’s Infrastructure Analyst, then please click ‘apply’ now. They would love to hear from you!

The closing date for this Infrastructure Analyst is Tuesday 31st March 2020

Only those successful in being shortlisted for interview will be contacted.