First Line Support - IT Service Desk Ongoing Temporary Opportunity with a view to a permanent position £10.26 p.h

A fantastic opportunity for an experienced 1st line Service Desk Support or for somebody with outstanding Customer Care skills wishing to enter into IT support.

Once trained you will work a shift rota of 4 days on and 4 days off

First Line Support - IT Service Desk Ongoing Temporary Opportunity with a view to a permanent position £10.26 p.h

A fantastic opportunity for an experienced 1st line Service Desk Support or for somebody with outstanding Customer Care skills wishing to enter into IT support.

Once trained you will work a shift rota of 4 days on and 4 days off

ABSOLUTELY NO AGENCIES PLEASE

IT Services Engineer - Advantage Smollan

Full time, Permanent

Salary: Competitive basic salary + annual company bonus + onsite parking

Working: 5 days Monday-Friday, 35 hours per week

Location: Winnersh Triangle, Berkshire RG41 5TS

Do you have a strong analytical mind?

Do you have excellent technical, communication and interpersonal skills?

Are you a strong team player and possess passion and confidence?

If so, we are interested in speaking with you about joining our IT team as an IT Services Engineer at Advantage Smollan.

Job Purpose:

• Will form part of the helpdesk IT Services Team. As part of this team the individual will ensure the smooth running of the IT Services. Will help to resolve problems that arise and provide a technical escalation point for issues through the use of the IT Help Desk application.
• Will be required to be methodical and accurate in your analysis and resolution of problems, whilst proactively working to prevent future problems.
• As a member of the team will need to make sure relevant policies are adhered to, and required documentation and logs are kept up to date.
• This role requires a worker with a degree of flexibility and is likely to require occasional out of hours work as required.
• Onboarding and offboarding teams with tablets, laptops and phones to tight deadlines

• Key responsibilities:

  • Install, maintain & support PC's, laptops, PDAs, tablets, internal telephone system, printers and other peripherals
  • Work helpdesk issues, identifying potential Risks to Group systems
  • Trends / Common issues
  • Training Requirements
  • Operational & Procedural changes
  • Responsibility for 1st/2nd line queue, escalate & resolve issues within agreed SLAs
  • Will also work with 3rd Line to carry out line troubleshooting and Projects
  • Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue
  • Recommend appropriate operating procedures and ensure documentation is created, maintained and distributed appropriately
  • Liaise with development team to take ownership of resolution on issues with client facing systems
  • Manage & assist with company/office moves, packing and unpacking computer equipment as required
  • Support helpdesk staff during peak periods & absence
  • Primary time shift will be 9 to 5 but will be required to work 8 to 4 and 10 to 6 when covering vacation/absence
  • Resolve qualified issues to successful resolution
  • Act as cover for other helpdesk staff during peak periods & absence
  • Any other activities line manager deems appropriate to the role

Must haves:

• 3-5 years' experience working in a similar role
• Customer service skills, able to create and maintain relationships with users
• Proactive approach to dealing with tickets in the helpdesk
• Good knowledge of PC/Laptops/ and Tablets (Apple/Android)
• Experience of automation systems (MDM) for deploying PC/Laptops/tablets
• Basic knowledge LAN/WAN networking (TCP/IP), email gateways
• PC/Laptop build & configuration including experience of Windows 10
• Administration of Microsoft 365
• Experience in Helpdesk/Call management of own tickets
• Administration/Implementation Knowledge of Windows server (2K3 and above), Active Directory, Microsoft Exchange
• General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage
• Remote access management, experience of SonicWall an advantage

What we are looking for:

• Strong analytical mind
• Excellent technical, communication and interpersonal skills.
• Candidate will need to be a strong team player.
• Passion and confidence.

In return we will offer you:

• Full training and ongoing support to enable you to fulfil your role to the best of your potential
• Access to on demand technical learning platform with access to 100's of training programmes
• Great career opportunities
• A fun working environment where performance and success are really rewarded

The Advantage Smollan Group is the first and only global provider of innovative outsourced sales and marketing solutions, allowing us to leverage best practices, capabilities, and technologies to offer highly effective and consistent international representation to clients.

If you would like to be part of our success apply today!

Early applications are strongly encouraged as we reserve the right to pause or close this vacancy prior to the listed closing date.

ABSOLUTELY NO AGENCIES PLEASE

IT Services Engineer - Advantage Smollan

Full time, Permanent

Salary: Competitive basic salary + annual company bonus + onsite parking

Working: 5 days Monday-Friday, 35 hours per week

Location: Winnersh Triangle, Berkshire RG41 5TS

Do you have a strong analytical mind?

Do you have excellent technical, communication and interpersonal skills?

Are you a strong team player and possess passion and confidence?

If so, we are interested in speaking with you about joining our IT team as an IT Services Engineer at Advantage Smollan.

Job Purpose:

• Will form part of the helpdesk IT Services Team. As part of this team the individual will ensure the smooth running of the IT Services. Will help to resolve problems that arise and provide a technical escalation point for issues through the use of the IT Help Desk application.
• Will be required to be methodical and accurate in your analysis and resolution of problems, whilst proactively working to prevent future problems.
• As a member of the team will need to make sure relevant policies are adhered to, and required documentation and logs are kept up to date.
• This role requires a worker with a degree of flexibility and is likely to require occasional out of hours work as required.
• Onboarding and offboarding teams with tablets, laptops and phones to tight deadlines

• Key responsibilities:

  • Install, maintain & support PC's, laptops, PDAs, tablets, internal telephone system, printers and other peripherals
  • Work helpdesk issues, identifying potential Risks to Group systems
  • Trends / Common issues
  • Training Requirements
  • Operational & Procedural changes
  • Responsibility for 1st/2nd line queue, escalate & resolve issues within agreed SLAs
  • Will also work with 3rd Line to carry out line troubleshooting and Projects
  • Update the helpdesk system ensuring all parties are informed on update/resolution or escalation of issue
  • Recommend appropriate operating procedures and ensure documentation is created, maintained and distributed appropriately
  • Liaise with development team to take ownership of resolution on issues with client facing systems
  • Manage & assist with company/office moves, packing and unpacking computer equipment as required
  • Support helpdesk staff during peak periods & absence
  • Primary time shift will be 9 to 5 but will be required to work 8 to 4 and 10 to 6 when covering vacation/absence
  • Resolve qualified issues to successful resolution
  • Act as cover for other helpdesk staff during peak periods & absence
  • Any other activities line manager deems appropriate to the role

Must haves:

• 3-5 years' experience working in a similar role
• Customer service skills, able to create and maintain relationships with users
• Proactive approach to dealing with tickets in the helpdesk
• Good knowledge of PC/Laptops/ and Tablets (Apple/Android)
• Experience of automation systems (MDM) for deploying PC/Laptops/tablets
• Basic knowledge LAN/WAN networking (TCP/IP), email gateways
• PC/Laptop build & configuration including experience of Windows 10
• Administration of Microsoft 365
• Experience in Helpdesk/Call management of own tickets
• Administration/Implementation Knowledge of Windows server (2K3 and above), Active Directory, Microsoft Exchange
• General Task Management & Administration, change control management, experience in working in an ITIL environment a distinct advantage
• Remote access management, experience of SonicWall an advantage

What we are looking for:

• Strong analytical mind
• Excellent technical, communication and interpersonal skills.
• Candidate will need to be a strong team player.
• Passion and confidence.

In return we will offer you:

• Full training and ongoing support to enable you to fulfil your role to the best of your potential
• Access to on demand technical learning platform with access to 100's of training programmes
• Great career opportunities
• A fun working environment where performance and success are really rewarded

The Advantage Smollan Group is the first and only global provider of innovative outsourced sales and marketing solutions, allowing us to leverage best practices, capabilities, and technologies to offer highly effective and consistent international representation to clients.

If you would like to be part of our success apply today!

Early applications are strongly encouraged as we reserve the right to pause or close this vacancy prior to the listed closing date.

C# / .NET / MVC / HTML / CSS / JS / SQL / Northampton/ £35,000

Overview

An exciting permanent C# .NET MVC SQL Developer opportunity is available to join an innovative and unique business which can offer vast career development in the Northampton This role is ideal for someone who wants to move into a role to increase their knowledge, use the latest technologies and be a part of a 12 man team!

Your new role

You will be helping to deliver innovative web applications for both internal and external customers. The orgnisation have just brough on board a brand new project and now need the right pair of hands to help with this workload!

I am seeking a C# .NET MVC SQL developer responsible for building .NET web applications using the Microsoft stack. Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team. A commitment to collaborative problem solving, elegant design, and an eye for quality is essential.

In order to be considered for the role

You must have experience in the following;

• C#
• .NET
• MVC
• HTML
• CSS
• JavaScript
• SQL

What our client can offer you

This job provides a competitive salary, 25 day standard holiday allowance, as well as enrolment in the company’s generous pension scheme. Private medical care, Training, courses abroad, team of 12 fantastic developers

C# / .NET / MVC / HTML / CSS / JS / SQL / Northampton / £35,000

Please 'apply now’ to avoid missing out on this opportunity or contact Hans at City Recruitment Group for more information.

C# / .NET / MVC / HTML / CSS / JS / SQL / Northampton/ £35,000

Overview

An exciting permanent C# .NET MVC SQL Developer opportunity is available to join an innovative and unique business which can offer vast career development in the Northampton This role is ideal for someone who wants to move into a role to increase their knowledge, use the latest technologies and be a part of a 12 man team!

Your new role

You will be helping to deliver innovative web applications for both internal and external customers. The orgnisation have just brough on board a brand new project and now need the right pair of hands to help with this workload!

I am seeking a C# .NET MVC SQL developer responsible for building .NET web applications using the Microsoft stack. Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team. A commitment to collaborative problem solving, elegant design, and an eye for quality is essential.

In order to be considered for the role

You must have experience in the following;

• C#
• .NET
• MVC
• HTML
• CSS
• JavaScript
• SQL

What our client can offer you

This job provides a competitive salary, 25 day standard holiday allowance, as well as enrolment in the company’s generous pension scheme. Private medical care, Training, courses abroad, team of 12 fantastic developers

C# / .NET / MVC / HTML / CSS / JS / SQL / Northampton / £35,000

Please 'apply now’ to avoid missing out on this opportunity or contact Hans at City Recruitment Group for more information.

Role: Payroll Software Support Consultant
Salary: Competitive, plus benefits
Location: Woodford Green

About us:

This role is working for Payroll Business Solutions, a CIPHR Group company. Payroll Business Solutions is a payroll software and service provider, able to offer comprehensive solutions built and managed by high calibre payroll professionals. Our customer focus and reliability are the secret to our success.

About the role:

As one of our Software Support Consultants, you’ll be a key member of the Payroll Business Solution’s customer support team, providing telephone and email support to payroll solutions to customers. You’ll also support the implementation consultants and run selected payrolls for the bureau team, ensuring that high levels of customer satisfaction are always achieved.

Responsibilities:

- Be primary contact and trusted advisor for services and software customers

- Ensuring incoming cases are resolved sufficiently and in a timely manner

- Utilise and manage other group resources as appropriate to achieve success

- Ensure customer expectations are managed effectively through timely and effective communication

About you:

• Articulate with excellent communication skills
• Excellent time management and prioritisation skills
• Effective problem-solving ability
• Good literacy, numeracy and IT skills
• Good knowledge of Microsoft Office products (Word, Excel and Outlook)
• Calm under pressure and able to effectively prioritise workload
• Good team player
• Is self -motivated with a positive attitude and takes ownership of own development and progression

What we offer:

Apart from a working with a great team at Payroll Business Solutions, now part of the CIPHR Group, and a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer;

• 25 days annual leave (28 after 3 years services), plus bank holidays
• Pension
• Regular training
• Life assurance
• Medical Cover and Dental cover
• Perks at Work - access to exclusive discounts, cinema tickets, etc.
• Free annual health screening
• Gym Loan
• £1,500 employee referral scheme

Role: Payroll Software Support Consultant
Salary: Competitive, plus benefits
Location: Woodford Green

About us:

This role is working for Payroll Business Solutions, a CIPHR Group company. Payroll Business Solutions is a payroll software and service provider, able to offer comprehensive solutions built and managed by high calibre payroll professionals. Our customer focus and reliability are the secret to our success.

About the role:

As one of our Software Support Consultants, you’ll be a key member of the Payroll Business Solution’s customer support team, providing telephone and email support to payroll solutions to customers. You’ll also support the implementation consultants and run selected payrolls for the bureau team, ensuring that high levels of customer satisfaction are always achieved.

Responsibilities:

- Be primary contact and trusted advisor for services and software customers

- Ensuring incoming cases are resolved sufficiently and in a timely manner

- Utilise and manage other group resources as appropriate to achieve success

- Ensure customer expectations are managed effectively through timely and effective communication

About you:

• Articulate with excellent communication skills
• Excellent time management and prioritisation skills
• Effective problem-solving ability
• Good literacy, numeracy and IT skills
• Good knowledge of Microsoft Office products (Word, Excel and Outlook)
• Calm under pressure and able to effectively prioritise workload
• Good team player
• Is self -motivated with a positive attitude and takes ownership of own development and progression

What we offer:

Apart from a working with a great team at Payroll Business Solutions, now part of the CIPHR Group, and a growing company and having the chance to learn and enhance your knowledge and qualifications, we offer;

• 25 days annual leave (28 after 3 years services), plus bank holidays
• Pension
• Regular training
• Life assurance
• Medical Cover and Dental cover
• Perks at Work - access to exclusive discounts, cinema tickets, etc.
• Free annual health screening
• Gym Loan
• £1,500 employee referral scheme

1st Line Help-Desk Support

£22,000-£26,000 DOE + Company Benefits + Training

Hertford

Are you passionate about IT and customer support? Yes? Well, then my client wants to speak with you! My client is looking for a 1st Line Help-desk support engineer to join their growing team based in Hertford. You will have a minimum of 1 years' experience working in a similar capacity, experience within the Document Management or Managed Print industry would be beneficial and you must be able to commute into Hertford.

Duties as a 1st Line Help-Desk Support Engineer;

• Provide support and maintenance to Managed Print Solutions.
• Assist clients with software implementation lifecycle.
• Provide training to clients on any software or hardware issues.
• Responding to client alerts within agreed SLA's in a helpful professional manner ensuring customer satisfaction.
• Dealing directly with manufacturers regarding warranty issues and replacements.
• Working alongside the sales team ensuring they are maximising revenue using your insight.
• Collaborating with engineers in the field providing telephone support.
• Staying on top of software update dates informing engineers so they can perform updates as soon as possible.
• Keeping client information up to date and accurate.

What you need for this 1st Line Help-Desk Support role;

• Previous experience installing software in a client environment.
• Great people skills with a confident and precise telephone manner with the ability to explain technical issues/queries in layman terms to clients.
• Pragmatic approach to problem solving.
• Ability to build rapport with clients and a focus towards their needs.
• My client wants an individual with a 'can do' attitude that aspires to learn new things and make a difference.
• Experience working in a team and alongside colleagues from other departments.
• Able to multi-task managing and prioritising work towards agreed SLA's.
• Experience of 1st Line Help-desk support role; at least 1 years' experience.
• Preferable skills would be an understanding of Equitrac, PaperCut, UniFlow or any experience of Managed Print software; training on this will be provided.

Package for 1st Line Help-Desk Support opportunity;

• £22,000-£26,000 DOE.
• Regular training and development will be provided.
• Company benefits.
• Working for a multi award-winning business in a fun yet fast-paced environment.

If you are interested in this opportunity and would like to discuss the role in further detail, please contact Connor @ Kairos Recruitment Group on !

1st Line Help-Desk Support

£22,000-£26,000 DOE + Company Benefits + Training

Hertford

Are you passionate about IT and customer support? Yes? Well, then my client wants to speak with you! My client is looking for a 1st Line Help-desk support engineer to join their growing team based in Hertford. You will have a minimum of 1 years' experience working in a similar capacity, experience within the Document Management or Managed Print industry would be beneficial and you must be able to commute into Hertford.

Duties as a 1st Line Help-Desk Support Engineer;

• Provide support and maintenance to Managed Print Solutions.
• Assist clients with software implementation lifecycle.
• Provide training to clients on any software or hardware issues.
• Responding to client alerts within agreed SLA's in a helpful professional manner ensuring customer satisfaction.
• Dealing directly with manufacturers regarding warranty issues and replacements.
• Working alongside the sales team ensuring they are maximising revenue using your insight.
• Collaborating with engineers in the field providing telephone support.
• Staying on top of software update dates informing engineers so they can perform updates as soon as possible.
• Keeping client information up to date and accurate.

What you need for this 1st Line Help-Desk Support role;

• Previous experience installing software in a client environment.
• Great people skills with a confident and precise telephone manner with the ability to explain technical issues/queries in layman terms to clients.
• Pragmatic approach to problem solving.
• Ability to build rapport with clients and a focus towards their needs.
• My client wants an individual with a 'can do' attitude that aspires to learn new things and make a difference.
• Experience working in a team and alongside colleagues from other departments.
• Able to multi-task managing and prioritising work towards agreed SLA's.
• Experience of 1st Line Help-desk support role; at least 1 years' experience.
• Preferable skills would be an understanding of Equitrac, PaperCut, UniFlow or any experience of Managed Print software; training on this will be provided.

Package for 1st Line Help-Desk Support opportunity;

• £22,000-£26,000 DOE.
• Regular training and development will be provided.
• Company benefits.
• Working for a multi award-winning business in a fun yet fast-paced environment.

If you are interested in this opportunity and would like to discuss the role in further detail, please contact Connor @ Kairos Recruitment Group on !