Our client based in Leeds West Yorkshire is seeking a Professional Service Support Analyst.

The Professional Service Support role provides second level business-technical coordination between my client’s business customers and the Professional Services team whose developers provide customer-specific software development and defect fixes for my client’s reports and integration software.

Role:

• Identify and assess customers’ needs to achieve satisfaction and document concisely, accurately and unambiguously any new software requirements, changes and defects
• Manage the coordination, communication and updates between the customers, developers and any other parties involved in new custom development or software fix
• Provide prompt, accurate and meaningful feedback to customers and diligently work within due dates and SLA.
• Establish a good working relationship with customers and developer colleagues translating business requirements into well formed, complete work packages, and developer technical responses into business/layman language
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Provide support, including procedural documentation & relevant reports as requested
• Accurately document, prioritize & manage multiple cases simultaneously on a ticket management system
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and set appropriate due date reminders

Your Competencies:

• Previous Customer Service Experience (Essential)
• IT application support experience - 3 years+ (essential)
• SQL (preferred)
• Analysis, test, reporting experience (preferred)
• Highly organised and able to problem solve
• Understanding of business intelligence/reports (preferred)
• Understanding of systems integration (preferred)

Your Rewards:

• Salary: Competitive - depending on experience and level of responsibility.
• 33 days holiday, plus bank holidays, plus Birthday
• Pension plan (NEST 3% employer, 5% employee)
• Gym membership assistance £20 gross pay monthly (for 12 months).
• Free massage in the office

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Our client based in Leeds West Yorkshire is seeking a Professional Service Support Analyst.

The Professional Service Support role provides second level business-technical coordination between my client’s business customers and the Professional Services team whose developers provide customer-specific software development and defect fixes for my client’s reports and integration software.

Role:

• Identify and assess customers’ needs to achieve satisfaction and document concisely, accurately and unambiguously any new software requirements, changes and defects
• Manage the coordination, communication and updates between the customers, developers and any other parties involved in new custom development or software fix
• Provide prompt, accurate and meaningful feedback to customers and diligently work within due dates and SLA.
• Establish a good working relationship with customers and developer colleagues translating business requirements into well formed, complete work packages, and developer technical responses into business/layman language
• Research, diagnose, troubleshoot and identify solutions to resolve customer issues
• Provide support, including procedural documentation & relevant reports as requested
• Accurately document, prioritize & manage multiple cases simultaneously on a ticket management system
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams and set appropriate due date reminders

Your Competencies:

• Previous Customer Service Experience (Essential)
• IT application support experience - 3 years+ (essential)
• SQL (preferred)
• Analysis, test, reporting experience (preferred)
• Highly organised and able to problem solve
• Understanding of business intelligence/reports (preferred)
• Understanding of systems integration (preferred)

Your Rewards:

• Salary: Competitive - depending on experience and level of responsibility.
• 33 days holiday, plus bank holidays, plus Birthday
• Pension plan (NEST 3% employer, 5% employee)
• Gym membership assistance £20 gross pay monthly (for 12 months).
• Free massage in the office

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited.

Please Note: Due to the number of applications we receive we may be unable to respond to every application directly. If you have not heard from us within 3 working days please assume your application has been unsuccessful.

Post-Sales Consultant // £30,000 -£55,000 // Northern England - Remote

Do you want to work with an industry leader in ERP Software currently valued at over £3.5 Billion?

A fantastic opening has arisen for a capable post-sales consultant with a technical background to join a multibillion-pound software organisation based in Warrington.

This opportunity will see you working to lead a great team of 4 energetic consultants who are delivering and integrating the core product offering across the country with their extensive clientele. You will be heavily involved with assessing customer requirements and translating those to installation roadmaps with the wider technical team.

As post-sales consultant you will be predominantly customer facing but must be able to bridge the gap between the technical teams and the clients. A technical background in SQL is required.

Requirements:

• Technical background in SQL (Scripting, Reporting, Analysis etc)
• VMware/virtualisation Experience
• Citrix
• Proven customer facing skills
• Experience with enterprise software
• Team player but can work autonomously

This role will suit someone who wants to work for an extremely well-established business, with the ability to work remotely when required. If you’re a customer facing consultant looking for your step up into leadership please apply for this opportunity and send me you CV!

Post-Sales / Consultant / SQL/ T-SQL / Database / ERP / Software / SSRS / Sprints / VMware / Virtualisation / Citrix / Release / Roadmap / Installation / Manchester / Warrington / Leeds / Nottingham / Remote / Documentation / Training / Digital / Data

Post-Sales Consultant // £30,000 -£55,000 // Northern England - Remote

Do you want to work with an industry leader in ERP Software currently valued at over £3.5 Billion?

A fantastic opening has arisen for a capable post-sales consultant with a technical background to join a multibillion-pound software organisation based in Warrington.

This opportunity will see you working to lead a great team of 4 energetic consultants who are delivering and integrating the core product offering across the country with their extensive clientele. You will be heavily involved with assessing customer requirements and translating those to installation roadmaps with the wider technical team.

As post-sales consultant you will be predominantly customer facing but must be able to bridge the gap between the technical teams and the clients. A technical background in SQL is required.

Requirements:

• Technical background in SQL (Scripting, Reporting, Analysis etc)
• VMware/virtualisation Experience
• Citrix
• Proven customer facing skills
• Experience with enterprise software
• Team player but can work autonomously

This role will suit someone who wants to work for an extremely well-established business, with the ability to work remotely when required. If you’re a customer facing consultant looking for your step up into leadership please apply for this opportunity and send me you CV!

Post-Sales / Consultant / SQL/ T-SQL / Database / ERP / Software / SSRS / Sprints / VMware / Virtualisation / Citrix / Release / Roadmap / Installation / Manchester / Warrington / Leeds / Nottingham / Remote / Documentation / Training / Digital / Data

To lead the delivery of innovative solutions using leading open source software technologies as a member of a team responsible for the design, development, integration, testing and maintenance of the Company’s geospatial software products and customer solutions.

ROLE AND RESONSIBILITIES

Design & Development

- As part of project teams, develop technical specifications for new projects to meet scope in agreed timescales with internal and external stakeholders.

- Lead the software design, development, testing and implementation activities required to deliver our products and customer solutions

- Provide regular updates to Project Managers and Principal Developers on progress with assigned work commitments and alerting them to any new risks or issues.

- Undertake technical leadership role in the delivery of medium to large scale projects.

- Specify and implement web APIs, using RESTful principles..

- Lead with the development of new features and products, and work alongside the test team to ensure that new and updated platforms, products and solutions are thoroughly

tested for performance & quality, are able to handle specified load, are robust and can be supported & maintained over the long-term.

- Leverage automation and continuous delivery practices to produce high quality applications on a consistent schedule.

- Adopt and actively develop the use of Agile SCRUM technical practices including refactoring, unit testing and continuous integration.

Systems Administration & Support

- Undertake system administration, maintenance and support activities required to ensure business continuity of products and technical infrastructure, including the efficient resolution of customer technical support issues.

- Lead with the build of continuous integration and deployment capabilities of the Product Development lifecycle.

Resource and Performance Management

- Monitor and regularly report on the status and resource utilisation of assigned project activities, providing regular updates to project stakeholders.

- Identify and report on risks on assigned project activities, ensuring that risks are effectively controlled and reported to the Project Manager, Product Owner or Scrum Master as ppropriate.

Technical and Product Strategy

- Contribute to the ongoing development of our technical and product strategy and future product portfolio, technical standards, policies and procedures.

2

- Contribute to the overall software development strategy for us.

Team and Company

- Develop, adopt and continuously improve company standards for project management, software development methodologies, system administration and business management..

- Provide pre and post sales technical consultancy in collaboration with colleagues in the

Operations and Commercial teams.

- Research and stay abreast of IT, software development and GIS industry trends, sharing knowledge with colleagues as appropriate.

- Provide mentoring and support for less experienced colleagues.

PERSON SPECIFICATION

Experience

- Experience across all phases of the software product lifecycle including design, development, testing, release, support and documentation.

- Experience in design, development and delivery of modern web applications built on a Service-Oriented Architecture.

- Experience of working under Agile SCRUM methods of project delivery and iterative software development.

- Expertise with standard technical practices including unit testing, version control, source control, continuous integration, coding standards.

- Experience with some of the following development technologies:

Python, JavaScript libraries, JQuery, JSON, Flask, AngularJS, Bootstrap, OpenLayers.

- Ideally, development experience with some of the following middleware and database products: GeoServer, MapProxy, PostgreSQL, PostGIS.

- Experience of modern web application environments, Containerisation

(Docker), Amazon Web Services application products (EC2, Elastic

Beanstalk), CI/CD (Shippable).

Skills

- Well developed technical analysis, problem solving, design, development and system administration skills.

- Excellent written and verbal communication and organisational skills.

Qualifications

- A degree in software engineering, computer studies, GIS or related

Competencies

- Ability to work independently with minimal supervision.

- Capable of being hands on problem solving with ability to generate new ideas and solutions.

To lead the delivery of innovative solutions using leading open source software technologies as a member of a team responsible for the design, development, integration, testing and maintenance of the Company’s geospatial software products and customer solutions.

ROLE AND RESONSIBILITIES

Design & Development

- As part of project teams, develop technical specifications for new projects to meet scope in agreed timescales with internal and external stakeholders.

- Lead the software design, development, testing and implementation activities required to deliver our products and customer solutions

- Provide regular updates to Project Managers and Principal Developers on progress with assigned work commitments and alerting them to any new risks or issues.

- Undertake technical leadership role in the delivery of medium to large scale projects.

- Specify and implement web APIs, using RESTful principles..

- Lead with the development of new features and products, and work alongside the test team to ensure that new and updated platforms, products and solutions are thoroughly

tested for performance & quality, are able to handle specified load, are robust and can be supported & maintained over the long-term.

- Leverage automation and continuous delivery practices to produce high quality applications on a consistent schedule.

- Adopt and actively develop the use of Agile SCRUM technical practices including refactoring, unit testing and continuous integration.

Systems Administration & Support

- Undertake system administration, maintenance and support activities required to ensure business continuity of products and technical infrastructure, including the efficient resolution of customer technical support issues.

- Lead with the build of continuous integration and deployment capabilities of the Product Development lifecycle.

Resource and Performance Management

- Monitor and regularly report on the status and resource utilisation of assigned project activities, providing regular updates to project stakeholders.

- Identify and report on risks on assigned project activities, ensuring that risks are effectively controlled and reported to the Project Manager, Product Owner or Scrum Master as ppropriate.

Technical and Product Strategy

- Contribute to the ongoing development of our technical and product strategy and future product portfolio, technical standards, policies and procedures.

2

- Contribute to the overall software development strategy for us.

Team and Company

- Develop, adopt and continuously improve company standards for project management, software development methodologies, system administration and business management..

- Provide pre and post sales technical consultancy in collaboration with colleagues in the

Operations and Commercial teams.

- Research and stay abreast of IT, software development and GIS industry trends, sharing knowledge with colleagues as appropriate.

- Provide mentoring and support for less experienced colleagues.

PERSON SPECIFICATION

Experience

- Experience across all phases of the software product lifecycle including design, development, testing, release, support and documentation.

- Experience in design, development and delivery of modern web applications built on a Service-Oriented Architecture.

- Experience of working under Agile SCRUM methods of project delivery and iterative software development.

- Expertise with standard technical practices including unit testing, version control, source control, continuous integration, coding standards.

- Experience with some of the following development technologies:

Python, JavaScript libraries, JQuery, JSON, Flask, AngularJS, Bootstrap, OpenLayers.

- Ideally, development experience with some of the following middleware and database products: GeoServer, MapProxy, PostgreSQL, PostGIS.

- Experience of modern web application environments, Containerisation

(Docker), Amazon Web Services application products (EC2, Elastic

Beanstalk), CI/CD (Shippable).

Skills

- Well developed technical analysis, problem solving, design, development and system administration skills.

- Excellent written and verbal communication and organisational skills.

Qualifications

- A degree in software engineering, computer studies, GIS or related

Competencies

- Ability to work independently with minimal supervision.

- Capable of being hands on problem solving with ability to generate new ideas and solutions.

Software Engineer + Senior Software Engineer (Microsoft) - Norwich - £30,000 - £45,000

Do you want to work in a fantastic purpose built office with flexible working, in one of best Microsoft software teams in Norwich… If so, read on:

We have a new requirement for 2 software engineering enthusiasts to join a growing development team work on a fantastic roadmap of work. The business are a well-known organisation striving to move forward from a technical and cultural point of view to serve their customers and develop a great place to work.

The roles represent two of the most genuine Software Engineering roles in the area. Working in an incredibly agile approach; the team work closely with the business to help 'enable' the organisation to operate as efficiently and effectively as possible.

The software team are working with some interesting tool-sets at the moment, constantly looking at how to provide the best solutions to their customers. As a result, the role will provide fresh challenges regularly, and ensure that you don't become institutionalised by working on a singular system. The business utilise regular 'hacking' session to help drive innovation, and allow people the opportunity to be creative with their approach.

Some of the tools you'll get to use within the role include:

- C# / ASP.NET
- HTML5, CSS3
- Angular.js + Typescript
- MVC / Razor
- Cloud Technologies.
- API Development
- Entity Framework + LINQ
- Agile SCRUM / XP
- SOA

This is one of the premier Microsoft based development role in the area. This role will suit someone that is genuinely passionate about, technology, software engineering, and genuinely helping people and a business to perform for its customers.

You will join a talented, relaxed, and friendly team who work collaboratively, and encourage each other to constantly challenge the equilibrium, to help drive the best solution in decision-making. If you want to be part of a forward thinking business, leading the way in their industry, all the while being part of a great team, this could be the perfect role for you.

For more information on the position, please contact Tom Gosney, and apply with a current CV.

Software Engineer + Senior Software Engineer (Microsoft) - Norwich - £30,000 - £45,000

Do you want to work in a fantastic purpose built office with flexible working, in one of best Microsoft software teams in Norwich… If so, read on:

We have a new requirement for 2 software engineering enthusiasts to join a growing development team work on a fantastic roadmap of work. The business are a well-known organisation striving to move forward from a technical and cultural point of view to serve their customers and develop a great place to work.

The roles represent two of the most genuine Software Engineering roles in the area. Working in an incredibly agile approach; the team work closely with the business to help 'enable' the organisation to operate as efficiently and effectively as possible.

The software team are working with some interesting tool-sets at the moment, constantly looking at how to provide the best solutions to their customers. As a result, the role will provide fresh challenges regularly, and ensure that you don't become institutionalised by working on a singular system. The business utilise regular 'hacking' session to help drive innovation, and allow people the opportunity to be creative with their approach.

Some of the tools you'll get to use within the role include:

- C# / ASP.NET
- HTML5, CSS3
- Angular.js + Typescript
- MVC / Razor
- Cloud Technologies.
- API Development
- Entity Framework + LINQ
- Agile SCRUM / XP
- SOA

This is one of the premier Microsoft based development role in the area. This role will suit someone that is genuinely passionate about, technology, software engineering, and genuinely helping people and a business to perform for its customers.

You will join a talented, relaxed, and friendly team who work collaboratively, and encourage each other to constantly challenge the equilibrium, to help drive the best solution in decision-making. If you want to be part of a forward thinking business, leading the way in their industry, all the while being part of a great team, this could be the perfect role for you.

For more information on the position, please contact Tom Gosney, and apply with a current CV.

.NET DEVELOPER

WE ARE LOOKING FOR A .NET DEVELOPER TO JOIN OUR RAPILY GROWING TEAM IN LEICESTER!

• Midlands HQ based near Leicester.
• Salary up to £45,000 dependant on experience, flexibility and bonus scheme!
• To apply please call / or email

Based near Leicester we are currently on the search for a Senior .Net Developer to join our ever-expanding team!

Sourced by: @TechCareers_E - your 24/7 twitter feed of latest IT vacancies across the Midlands.

WHO ARE WE?

As a multi-award winning full-service digital agency, even featured in Econsultancy's Top 100 Digital Agencies. We produce gold standard software solutions to a massive list of globally recognised eCommerce brands. Our aim is to revolutionise the efficiency and profitability of our clients with our industry expertise and technical knowledge. Using multiple teams to build a strong relationship with clients, we are a proliferate company who are always looking to

expand. As a result, we are looking for an individual who strives to use their skills within to help to drive success within the company! We have great benefits, including bonus schemes, flexible working hours and European visits to value the hard work of our employees.

WHAT WILL YOU BE DOING?

Immersing yourself within one of the UK's leading digital agencies you will be joining our development team by being involved in large-scale web platforms for house-hold name brands! By being involved in the creation, development and finalisation of the product to create platforms which will be used on a day-to-day by millions of people. Regardless of how senior you are they believe you have unlimited room for you to learn and improve your skills to help them drive forward their projects for their range of clients who demand complete excellence from every project!

TO BE CONSIDERED…

You can apply by clicking online or emailing me directly to . For further information please call me on / . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself, or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Searchable_tom or connect with me on LinkedIn, just search Tom Rowlands, Searchability in Google! I look forward to hearing from you soon!

KEY SKILLS:

C# / .Net / WebAPI / MVC / JavaScript / HTML / CSS

.NET DEVELOPER

WE ARE LOOKING FOR A .NET DEVELOPER TO JOIN OUR RAPILY GROWING TEAM IN LEICESTER!

• Midlands HQ based near Leicester.
• Salary up to £45,000 dependant on experience, flexibility and bonus scheme!
• To apply please call / or email

Based near Leicester we are currently on the search for a Senior .Net Developer to join our ever-expanding team!

Sourced by: @TechCareers_E - your 24/7 twitter feed of latest IT vacancies across the Midlands.

WHO ARE WE?

As a multi-award winning full-service digital agency, even featured in Econsultancy's Top 100 Digital Agencies. We produce gold standard software solutions to a massive list of globally recognised eCommerce brands. Our aim is to revolutionise the efficiency and profitability of our clients with our industry expertise and technical knowledge. Using multiple teams to build a strong relationship with clients, we are a proliferate company who are always looking to

expand. As a result, we are looking for an individual who strives to use their skills within to help to drive success within the company! We have great benefits, including bonus schemes, flexible working hours and European visits to value the hard work of our employees.

WHAT WILL YOU BE DOING?

Immersing yourself within one of the UK's leading digital agencies you will be joining our development team by being involved in large-scale web platforms for house-hold name brands! By being involved in the creation, development and finalisation of the product to create platforms which will be used on a day-to-day by millions of people. Regardless of how senior you are they believe you have unlimited room for you to learn and improve your skills to help them drive forward their projects for their range of clients who demand complete excellence from every project!

TO BE CONSIDERED…

You can apply by clicking online or emailing me directly to . For further information please call me on / . I can make myself available outside of normal working hours to suit from 7am until 10pm. If unavailable please leave a message and either myself, or one of my colleagues will respond. By applying for this role, you give express consent for us to process & submit (subject to required skills) your application to our client in conjunction with this vacancy only. Also feel free to follow me on Twitter @Searchable_tom or connect with me on LinkedIn, just search Tom Rowlands, Searchability in Google! I look forward to hearing from you soon!

KEY SKILLS:

C# / .Net / WebAPI / MVC / JavaScript / HTML / CSS