Service Administrator - Sheffield - £20,000

Your new company
A new permanent opportunity for a full-time administrator to work with an exciting team.

Your new role

• Management of all customer accounts PPM's to ensure same week/month completion to meet client SLA, schedule reactive and planned works.
• Liaise with clients, customers, suppliers and engineers daily.
• Delivering first class customer service.
• Utilising the businesses back of house operating platform to ensure customers receive an improved customer service.
• Ensure customers are called and updated if anything changes to our scheduled visit always, to ensure customer satisfaction is achieved.
• Ensure Back of House Portal usage is used across all clients to meet clients SLA's/KPI's .
• Timekeeping, customer care approach to exceed our customers' expectations.
• Employee performance set individual targets will be carried out to meet customers SLA's, KPI, (performance management).
• NSI and QMS (Quality Management System) audit administration liaison, essential.
• Carrying out administration duties as required.
• Providing reports as requested
• Liaising and Updating with the clients.
• Liaising with Operations/Management.
• Liaise with Other team members and highlight/escalate any known issues or queries that may impact on service delivery to our clients

What you'll need to succeed

• You will be required to have Excellent Interpersonal, Communication and typing skills; along with a confident telephone manner.
• The ability to prioritise your workload and good written skills are essential within this role. Full training will be given to the successful candidate.
• Able to meet clients SLA's/KPI's and to avoid client service credits/mark downs.
• Good timekeeping, customer care approach.
• Experience and a proven track record of success in a customer delivery role would be advantageous, be highly customer orientated and have a driven, can do approach.

What you'll get in return
A competitive salary with 33 days paid holidays and pension contribution. The working hours are: 08:00 - 17:00Hrs.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Service Administrator - Sheffield - £20,000

Your new company
A new permanent opportunity for a full-time administrator to work with an exciting team.

Your new role

• Management of all customer accounts PPM's to ensure same week/month completion to meet client SLA, schedule reactive and planned works.
• Liaise with clients, customers, suppliers and engineers daily.
• Delivering first class customer service.
• Utilising the businesses back of house operating platform to ensure customers receive an improved customer service.
• Ensure customers are called and updated if anything changes to our scheduled visit always, to ensure customer satisfaction is achieved.
• Ensure Back of House Portal usage is used across all clients to meet clients SLA's/KPI's .
• Timekeeping, customer care approach to exceed our customers' expectations.
• Employee performance set individual targets will be carried out to meet customers SLA's, KPI, (performance management).
• NSI and QMS (Quality Management System) audit administration liaison, essential.
• Carrying out administration duties as required.
• Providing reports as requested
• Liaising and Updating with the clients.
• Liaising with Operations/Management.
• Liaise with Other team members and highlight/escalate any known issues or queries that may impact on service delivery to our clients

What you'll need to succeed

• You will be required to have Excellent Interpersonal, Communication and typing skills; along with a confident telephone manner.
• The ability to prioritise your workload and good written skills are essential within this role. Full training will be given to the successful candidate.
• Able to meet clients SLA's/KPI's and to avoid client service credits/mark downs.
• Good timekeeping, customer care approach.
• Experience and a proven track record of success in a customer delivery role would be advantageous, be highly customer orientated and have a driven, can do approach.

What you'll get in return
A competitive salary with 33 days paid holidays and pension contribution. The working hours are: 08:00 - 17:00Hrs.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Service Desk Administrator

Position: Permanent
Location: Wrotham, Kent
Salary: £22,000 - £24,000

We are looking for an IT Service Desk Administrator to join a growing business in Wrotham. You will need to be a great communicator that can accurately provide exceptional first line quality IT support to our internal users. One of the main responsibilities is to log and maintain all incoming helpdesk calls from our user-base across the supported companies which comprise the I.T. Shared Services function. Once a call is logged, it must then be managed during its lifecycle to a satisfactory conclusion. During this time, it is expected that the Service Desk Administrator will communicate with both end-users and technical analysts to ensure the call is treated with the correct priority.

Administrator Responsibilities:

- To Log and Maintain incoming Issues and Requests (All Medias)
- Offer 1st line basic support to the end users including user account management (Starters & Leavers)
- Work with management to implement IT objectives that will improve business outcomes
- Participate in team meetings
- Offer input on intelligent solutions to improve efficiency
- Gathering feedback from end users to continue improving systems
- IT Project participation
- Create and Maintain Service Desk Reports
- Produce Daily/Weekly/Monthly Helpdesk and Phone Statistics
- Participate in Weekly Review of all Landesk Tickets with Helpdesk Manager

Experience Requirements:

- Ideally experience working In a Help Desk Environment
- Proficient in Microsoft programs (Office, Word, Excel and PowerPoint)
- Excellent communication and initiative skills

If you are actively looking for a new position and you feel as if this role is ideal for you. Please do apply and we will be in touch soon!

IT Service Desk Administrator | Permanent | Wrotham, Kent | £22,000 - £24,000

IT Service Desk Administrator

Position: Permanent
Location: Wrotham, Kent
Salary: £22,000 - £24,000

We are looking for an IT Service Desk Administrator to join a growing business in Wrotham. You will need to be a great communicator that can accurately provide exceptional first line quality IT support to our internal users. One of the main responsibilities is to log and maintain all incoming helpdesk calls from our user-base across the supported companies which comprise the I.T. Shared Services function. Once a call is logged, it must then be managed during its lifecycle to a satisfactory conclusion. During this time, it is expected that the Service Desk Administrator will communicate with both end-users and technical analysts to ensure the call is treated with the correct priority.

Administrator Responsibilities:

- To Log and Maintain incoming Issues and Requests (All Medias)
- Offer 1st line basic support to the end users including user account management (Starters & Leavers)
- Work with management to implement IT objectives that will improve business outcomes
- Participate in team meetings
- Offer input on intelligent solutions to improve efficiency
- Gathering feedback from end users to continue improving systems
- IT Project participation
- Create and Maintain Service Desk Reports
- Produce Daily/Weekly/Monthly Helpdesk and Phone Statistics
- Participate in Weekly Review of all Landesk Tickets with Helpdesk Manager

Experience Requirements:

- Ideally experience working In a Help Desk Environment
- Proficient in Microsoft programs (Office, Word, Excel and PowerPoint)
- Excellent communication and initiative skills

If you are actively looking for a new position and you feel as if this role is ideal for you. Please do apply and we will be in touch soon!

IT Service Desk Administrator | Permanent | Wrotham, Kent | £22,000 - £24,000

IT Engineer (Field)
Location: Medway, Kent
Salary: up to £23,000 + company car

A new opportunity has arisen for an experienced field-based IT role, covering hands-on hardware and software support.

Job Description

• As the IT Field Support Engineer, you will be working on a mobile basis in the field, travelling from site to site operating on a very hands-on basis.
• You will work predominantly with Microsoft technologies, covering various aspects of server, desktop and networking support.
• The role will be hands-on, and involve activities such as network cabling, installations of kit, and use of power tools.
• You will have excellent progression opportunities, with the chance to build a career through to infrastructure and/or management.

The Successful Applicant

As the successful candidate for the IT Field Support Engineer role, you will be experienced in:

• Windows Server 2012/2016
• Windows 10
• Active Directory
• DHCP/DNS
• Office 365

In addition, you will have:

• A full UK driving license

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

IT Engineer (Field)
Location: Medway, Kent
Salary: up to £23,000 + company car

A new opportunity has arisen for an experienced field-based IT role, covering hands-on hardware and software support.

Job Description

• As the IT Field Support Engineer, you will be working on a mobile basis in the field, travelling from site to site operating on a very hands-on basis.
• You will work predominantly with Microsoft technologies, covering various aspects of server, desktop and networking support.
• The role will be hands-on, and involve activities such as network cabling, installations of kit, and use of power tools.
• You will have excellent progression opportunities, with the chance to build a career through to infrastructure and/or management.

The Successful Applicant

As the successful candidate for the IT Field Support Engineer role, you will be experienced in:

• Windows Server 2012/2016
• Windows 10
• Active Directory
• DHCP/DNS
• Office 365

In addition, you will have:

• A full UK driving license

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Swanstaff Recruitment is an award winning agency working on behalf of its prestigious client in IT solutions service sector who is currently looking for an experienced IT - 1st Line Support Analyst. The role is full time, permanent and offering an excellent salary package.

The Role:

Reporting to the Service Desk Manager, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements and managing client expectations.

Key Responsibilities and Duties:

• Handle customer incidents and service requests in a professional, courteous manner over the phone and via email
• Take ownership of incidents and managing them in a logical and methodical manner
• Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
• Conducting full and thorough diagnostics with end users to enable first point of contact incident resolution

What Experience, Skills and Attributes you will need to be successful?

• Good knowledge of Microsoft Windows 7+
• Basic knowledge of user administration (Active Directory, Exchange/Office365)
• Good knowledge of Microsoft Office suite
• Good understanding of workstation builds and configuration
• Hardware troubleshooting

Person specification:

• A strong desire and focus on continued improvements and personal development
• A desire to be part of an overall team and achieve team goals
• To continually strive to improve overall firm effectiveness
• Proven ability to work under pressure and with other people
• Work with a sense of urgency
• Attention to detail

Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment.

Apply now or call Tom Kurczab in our Dartford branch!

Looking for a tool to help you with your job search?
Download the Swanstaff APP now for all our latest vacancies, career advice and more!

EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company.

Swanstaff Recruitment is an award winning agency working on behalf of its prestigious client in IT solutions service sector who is currently looking for an experienced IT - 1st Line Support Analyst. The role is full time, permanent and offering an excellent salary package.

The Role:

Reporting to the Service Desk Manager, your main duties will be to ensure the progression and swift resolution of calls logged with the Service Desk and delivering superior services in line with Service Level Agreements and managing client expectations.

Key Responsibilities and Duties:

• Handle customer incidents and service requests in a professional, courteous manner over the phone and via email
• Take ownership of incidents and managing them in a logical and methodical manner
• Correctly logging incidents, problems and service requests, categorising and prioritising them in line with team procedures
• Conducting full and thorough diagnostics with end users to enable first point of contact incident resolution

What Experience, Skills and Attributes you will need to be successful?

• Good knowledge of Microsoft Windows 7+
• Basic knowledge of user administration (Active Directory, Exchange/Office365)
• Good knowledge of Microsoft Office suite
• Good understanding of workstation builds and configuration
• Hardware troubleshooting

Person specification:

• A strong desire and focus on continued improvements and personal development
• A desire to be part of an overall team and achieve team goals
• To continually strive to improve overall firm effectiveness
• Proven ability to work under pressure and with other people
• Work with a sense of urgency
• Attention to detail

Successful applicants will receive benefits package, including generous pension scheme, free car park and rewarding working environment.

Apply now or call Tom Kurczab in our Dartford branch!

Looking for a tool to help you with your job search?
Download the Swanstaff APP now for all our latest vacancies, career advice and more!

EMPOWERING PEOPLE WITH OPPORTUNITIES
Swanstaff Recruitment is an equal employment company.