Support Engineer, 1st / 2nd Line, Active Directory, Office 365

As a result of an exciting period of change and transformation, we’re currently seeking a motivated Support Engineer, 1st / 2nd Line Desktop Support Analyst with experience of working with technologies such as Active Directory and Office 365, to join a market leading, Kettering-based, employer.

What will the Support Engineer be doing?

The 1st / 2nd line Support Engineer will be part of a three-person team, serving as a point of escalation to a dedicated 1st line team.  The successful Support Engineer will be providing predominantly 2nd line desktop support to approximately 1500 users – a combination of onsite and remote users.  

What do I need?

• Demonstrable 1st / 2nd Line desktop support experience

• Experience with a variety of Microsoft operating systems and Microsoft Office, including Office 365

• Experience with Active Directory, including Group Policy 

• Basic server and networking knowledge 

• Experience working in an ITIL environment would be a plus

I want to do this!

If you’re a passionate 1st /  2nd line Desktop Support Engineer and have any questions or would simply welcome a chat about this excellent position and company, just call me or drop me an email, as I’d love to hear from you!  If, though, you think this role could be right for you and you’d like to learn more, then please apply now!

Support Engineer, 1st / 2nd Line, Active Directory, Office 365

Corriculo Ltd acts as an employment agency and an employment business.

Support Engineer, 1st / 2nd Line, Active Directory, Office 365

As a result of an exciting period of change and transformation, we’re currently seeking a motivated Support Engineer, 1st / 2nd Line Desktop Support Analyst with experience of working with technologies such as Active Directory and Office 365, to join a market leading, Kettering-based, employer.

What will the Support Engineer be doing?

The 1st / 2nd line Support Engineer will be part of a three-person team, serving as a point of escalation to a dedicated 1st line team.  The successful Support Engineer will be providing predominantly 2nd line desktop support to approximately 1500 users – a combination of onsite and remote users.  

What do I need?

• Demonstrable 1st / 2nd Line desktop support experience

• Experience with a variety of Microsoft operating systems and Microsoft Office, including Office 365

• Experience with Active Directory, including Group Policy 

• Basic server and networking knowledge 

• Experience working in an ITIL environment would be a plus

I want to do this!

If you’re a passionate 1st /  2nd line Desktop Support Engineer and have any questions or would simply welcome a chat about this excellent position and company, just call me or drop me an email, as I’d love to hear from you!  If, though, you think this role could be right for you and you’d like to learn more, then please apply now!

Support Engineer, 1st / 2nd Line, Active Directory, Office 365

Corriculo Ltd acts as an employment agency and an employment business.

1st / 2nd Line Support Engineer - Bristol - Up to £27,000 + Benefits
A cutting-edge tech business are currently seeking a driven 1st / 2nd Line Support Engineer to be part of their in-house IT team located in Bristol.

This is an excellent opportunity to join a well-renowned organisation with flexible working, long term progression and an enviable career path.

The Role

The role is a service desk support position, with an emphasis on providing excellent customer service. You'll be responsible for 1st and 2nd line support duties and will also be a point of contact for all IT support across the business's UK-wide IT infrastructure. Working within a fast-paced and high-volume environment, your duties as the 1st / 2nd Line Support Engineer will include, but won't be limited to:

• Providing technical hardware and application support
• Managing ticket escalations
• Documenting calls on the internal call logging system
• Creating and maintaining process documentation
• Maintaining user security across all systems
• Managing desktop refresh projects
• Providing line management duties when required
• Coaching and mentoring more junior team members, including service desk engineers

About You

As the 1st / 2nd Line Support Engineer, it is essential that you have excellent customer facing skills, with the ability to communicate technical issues in non-technical terms. You will have a proactive way of working, always seeking ways to gain new information and learn new technologies, sharing this information with fellow colleagues.

You'll have strong previous experience of 1st and some 2nd line support in a service desk role, with a technical skillset including some experience of:

• Windows OS
• Active Directory
• DHCP/IP
• VLAN
• Patching servers
• VMWare
• Microsoft Exchange
• Remote Desktop Services

Benefits

In addition to a competitive salary of up to £27,000, the 1st / 2nd Line Support Engineer will receive a generous benefits package to be disclosed on application

If this position sounds like a good fit for you, please apply now! For further information, please contact Fran Merli at Real Time Consultants.

Real Time Consultants are acting as an employment business/agency in relation to this vacancy.

1st / 2nd Line Support Engineer - Bristol - Up to £27,000 + Benefits
A cutting-edge tech business are currently seeking a driven 1st / 2nd Line Support Engineer to be part of their in-house IT team located in Bristol.

This is an excellent opportunity to join a well-renowned organisation with flexible working, long term progression and an enviable career path.

The Role

The role is a service desk support position, with an emphasis on providing excellent customer service. You'll be responsible for 1st and 2nd line support duties and will also be a point of contact for all IT support across the business's UK-wide IT infrastructure. Working within a fast-paced and high-volume environment, your duties as the 1st / 2nd Line Support Engineer will include, but won't be limited to:

• Providing technical hardware and application support
• Managing ticket escalations
• Documenting calls on the internal call logging system
• Creating and maintaining process documentation
• Maintaining user security across all systems
• Managing desktop refresh projects
• Providing line management duties when required
• Coaching and mentoring more junior team members, including service desk engineers

About You

As the 1st / 2nd Line Support Engineer, it is essential that you have excellent customer facing skills, with the ability to communicate technical issues in non-technical terms. You will have a proactive way of working, always seeking ways to gain new information and learn new technologies, sharing this information with fellow colleagues.

You'll have strong previous experience of 1st and some 2nd line support in a service desk role, with a technical skillset including some experience of:

• Windows OS
• Active Directory
• DHCP/IP
• VLAN
• Patching servers
• VMWare
• Microsoft Exchange
• Remote Desktop Services

Benefits

In addition to a competitive salary of up to £27,000, the 1st / 2nd Line Support Engineer will receive a generous benefits package to be disclosed on application

If this position sounds like a good fit for you, please apply now! For further information, please contact Fran Merli at Real Time Consultants.

Real Time Consultants are acting as an employment business/agency in relation to this vacancy.

Commercial Assistant - Coventry

Up to £24,000 depending on experience

Our client is looking to recruit a Commercial Assistant to assist the Commercial Manager in seeking and pursuing new business opportunities whilst maintaining best practice in existing processes. The Commercial Assistant will be based in Coventry and report to the Commercial Manager.

Duties required of the Commercial Assistant will include:
* You will document new and existing projects and processes to ensure efficient running of the function
* Reviewing and monitoring project development in line with the business plan and in line with legal and compliance requirements
* Involvement in management of relationships with key suppliers and stakeholders
* Working with the IT resource to action and review regular reporting with a view to automate outcomes
* Drive key IT projects to ensure infrastructure progression within the business
* Assisting the Commercial Manager with ad hoc office support including basic level IT support

Skills required of the Commercial Assistant include:
* Strong interpersonal skills, ability to communicate and manage well at all levels of the organisation
* You will be a strong problem-solver and be able to make decisions based on accurate and timely analysis
* Thorough and accurate, capable of identifying the key issues without getting lost in the detail
* Process driven and detail oriented with high technical ability
* High level of integrity and dependability
* A keen and enthusiastic team player

Please send your CV to for further information.

Commercial Assistant - Coventry

Up to £24,000 depending on experience

Our client is looking to recruit a Commercial Assistant to assist the Commercial Manager in seeking and pursuing new business opportunities whilst maintaining best practice in existing processes. The Commercial Assistant will be based in Coventry and report to the Commercial Manager.

Duties required of the Commercial Assistant will include:
* You will document new and existing projects and processes to ensure efficient running of the function
* Reviewing and monitoring project development in line with the business plan and in line with legal and compliance requirements
* Involvement in management of relationships with key suppliers and stakeholders
* Working with the IT resource to action and review regular reporting with a view to automate outcomes
* Drive key IT projects to ensure infrastructure progression within the business
* Assisting the Commercial Manager with ad hoc office support including basic level IT support

Skills required of the Commercial Assistant include:
* Strong interpersonal skills, ability to communicate and manage well at all levels of the organisation
* You will be a strong problem-solver and be able to make decisions based on accurate and timely analysis
* Thorough and accurate, capable of identifying the key issues without getting lost in the detail
* Process driven and detail oriented with high technical ability
* High level of integrity and dependability
* A keen and enthusiastic team player

Please send your CV to for further information.

As a New Business Sales Person and a member of our growing technical account management team, you’ll play a key role in winning new clients using:

• Own Lead Generation

• Company generated leads from Telesales & other campaign.

• Working with marketing to generate leads

To apply for the role, you will have a proven IT Business Development track record in the SMB Space working with a Microsoft Certified IT Provider / MSP, underpinned by strong consultative sales skills and the ability to build relationships at all levels, from IT Managers up to Board Level. With excellent all-round communication and presentation skills, you will have a sound understanding of technology within an SME environment, preferably including security solutions, managed services, hosted/Cloud services and disaster recovery solutions. A real team player, committed to both personal and corporate growth, you’re also:

• motivated and dynamic

• focused and target-driven

• a strong planner and organiser

As a New Business Sales Person and a member of our growing technical account management team, you’ll play a key role in winning new clients using:

• Own Lead Generation

• Company generated leads from Telesales & other campaign.

• Working with marketing to generate leads

To apply for the role, you will have a proven IT Business Development track record in the SMB Space working with a Microsoft Certified IT Provider / MSP, underpinned by strong consultative sales skills and the ability to build relationships at all levels, from IT Managers up to Board Level. With excellent all-round communication and presentation skills, you will have a sound understanding of technology within an SME environment, preferably including security solutions, managed services, hosted/Cloud services and disaster recovery solutions. A real team player, committed to both personal and corporate growth, you’re also:

• motivated and dynamic

• focused and target-driven

• a strong planner and organiser

Out Of Hours Service Desk Analyst
Peterborough
Competitive Salary
4 On - 4 Off

The One Group are currently searching for an Out Of Hours Service Desk Analyst to work in a busy environment based in Peterborough.

personal attributes
* Passionate about excellent customer service
* High level of personal communication skills
* Able to provide first line resolution over a wide range of issues
* Self motivated, enthusiastic, positive, diligent, honest, dedicated
* Enjoys analysing problems and providing resolutions
* Flexibility and willing to go the extra mile
* Experience of working in an end user environment

Would Likes:
* Ideally at least 1 years experience of working in a 1st line support role
* Experience using support call logging systems
* Knowledge of the ITIL Framework.

For more information call Harry Fitzjohn on 01733 234-000 or send your profile or visit our website at www.theonegroup.co.uk

Out Of Hours Service Desk Analyst
Peterborough
Competitive Salary
4 On - 4 Off

The One Group are currently searching for an Out Of Hours Service Desk Analyst to work in a busy environment based in Peterborough.

personal attributes
* Passionate about excellent customer service
* High level of personal communication skills
* Able to provide first line resolution over a wide range of issues
* Self motivated, enthusiastic, positive, diligent, honest, dedicated
* Enjoys analysing problems and providing resolutions
* Flexibility and willing to go the extra mile
* Experience of working in an end user environment

Would Likes:
* Ideally at least 1 years experience of working in a 1st line support role
* Experience using support call logging systems
* Knowledge of the ITIL Framework.

For more information call Harry Fitzjohn on 01733 234-000 or send your profile or visit our website at www.theonegroup.co.uk