Do you have experience within Software Support working as a Technical Support Analyst? 

Are you experience with Microsoft Suite Products, Java Script, Visual Basic or other web based software? 

Enable Futures are operating as an employment business on behalf of its client and recruiting for a permanent Technical Support Analyst based in Bridgwater, Somerset.

A Technical Support Analyst is a crucial piece in the jigsaw puzzle for our clients customer experience. You’ll be that rare blend of technician and listening ear - able to not only understand a problem but sympathise with those experiencing it, whilst offering clear, consistent advice. You’ll be able to juggle the demands of responding to service tickets whilst answering the phone and liaising with colleagues. You will work closely with the Head of Support to flag issues that require escalation and work as part of a team to solve issues in a timely fashion. You will also be expected to use your technical skills to support other teams, such as Account Management. At all times, you should be mindful of our Data Protection and Information Security commitments.

The working hours are Monday to Friday, 9.00am – 5.30pm. The annual salary is £25,0000 PA.

Benefits Package Includes:

• 22 days annual leave + 8 bank holidays
• Free parking onsite
• Career progression routes available
• Extensive training given on the industry and product range
• Down to earth team culture

Key Responsibilities:

* Resolve inbound customer queries

* Advise on - and create - spreadsheets to manipulate data to solve customer issues

* Keep all tickets updated

* Ensure as many tickets/queries stay with the Support team as possible.

* Ensure product knowledge is kept up to date with the latest releases

* Collaborate with Head of Support on new content for the system.

Experience, attributes & skills sought:

* Educated to GCSE level. Must have GCSE Maths at Grade C level or above

* Advanced knowledge of Google Sheets or Microsoft Microsoft suite of products, especially Excel

* At least one year’s relevant work experience

* At least one year’s software support experience

* Well-organized, good team player, problem -solving approach.

* Can-do attitude, Enthusiastic and positive outlook

* Proactive and empathetic

* Knowledge of SAAS, Java, Visual Basic or other web based software systems.

* Proven track record of software support

* Strong organizational skills

* Problem-solving approach

* Good interpersonal skills

* Multi-tasker

* Advanced knowledge of all Microsoft products especially Excel

* Customer service focus

* Effective communicator, on phone, in writing and in-person

* Able to suggest improvements to the working practises for the Support function of the business

To Apply:

Please follow the application process for the site this job is advertised on ASAP or email your CV to Rebecca - If you have relevant finance experience then Rebecca will call & email you within 24 hours to discuss this with you confidentially!

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Enable Futures are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

Do you have experience within Software Support working as a Technical Support Analyst? 

Are you experience with Microsoft Suite Products, Java Script, Visual Basic or other web based software? 

Enable Futures are operating as an employment business on behalf of its client and recruiting for a permanent Technical Support Analyst based in Bridgwater, Somerset.

A Technical Support Analyst is a crucial piece in the jigsaw puzzle for our clients customer experience. You’ll be that rare blend of technician and listening ear - able to not only understand a problem but sympathise with those experiencing it, whilst offering clear, consistent advice. You’ll be able to juggle the demands of responding to service tickets whilst answering the phone and liaising with colleagues. You will work closely with the Head of Support to flag issues that require escalation and work as part of a team to solve issues in a timely fashion. You will also be expected to use your technical skills to support other teams, such as Account Management. At all times, you should be mindful of our Data Protection and Information Security commitments.

The working hours are Monday to Friday, 9.00am – 5.30pm. The annual salary is £25,0000 PA.

Benefits Package Includes:

• 22 days annual leave + 8 bank holidays
• Free parking onsite
• Career progression routes available
• Extensive training given on the industry and product range
• Down to earth team culture

Key Responsibilities:

* Resolve inbound customer queries

* Advise on - and create - spreadsheets to manipulate data to solve customer issues

* Keep all tickets updated

* Ensure as many tickets/queries stay with the Support team as possible.

* Ensure product knowledge is kept up to date with the latest releases

* Collaborate with Head of Support on new content for the system.

Experience, attributes & skills sought:

* Educated to GCSE level. Must have GCSE Maths at Grade C level or above

* Advanced knowledge of Google Sheets or Microsoft Microsoft suite of products, especially Excel

* At least one year’s relevant work experience

* At least one year’s software support experience

* Well-organized, good team player, problem -solving approach.

* Can-do attitude, Enthusiastic and positive outlook

* Proactive and empathetic

* Knowledge of SAAS, Java, Visual Basic or other web based software systems.

* Proven track record of software support

* Strong organizational skills

* Problem-solving approach

* Good interpersonal skills

* Multi-tasker

* Advanced knowledge of all Microsoft products especially Excel

* Customer service focus

* Effective communicator, on phone, in writing and in-person

* Able to suggest improvements to the working practises for the Support function of the business

To Apply:

Please follow the application process for the site this job is advertised on ASAP or email your CV to Rebecca - If you have relevant finance experience then Rebecca will call & email you within 24 hours to discuss this with you confidentially!

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website. Enable Futures are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.

.NET Developer - Global Technology Brand - Tamworth

(Tech stack: .NET Developer, .NET Core 3.1, ASP.NET, C#, VB.NET, VB, WPF, React, Angular 6, Microservices, Azure, Web API 2, Entity Framework, Agile, .NET Developer, Urgent)

Our clients fascinating story dates back to 1981; today they have fast become one of the most instantly recognised technology brands across the globe. Their success has been built upon their reputation for developing revolutionary .NET software products that utilise cutting edge technologies.

Having recently allocated a £2 billion annual R&D budget to fuel the invention of products, solutions and new technologies they are looking to expand their award winning .NET software development team. We are seeking .NET Developer candidates with experience of either web application development (ASP.NET MVC, C# or VB.NET) or winforms / WPF (C# or VB.NET) development. Additional skills in SQL Server are required. Our client will provide you with training into: .NET Core 3.1, WPF, MVVM, Prism, JavaScript, React, Angular 6, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and SQL Server 2019.

You will follow the firms official career progression programme. This is coupled with 18 days of dedicated technical training per year, bi-annual pay reviews and trips to Tech.Ed.

Our client offers a truly refreshing working environment including a free juice bar, casual dress, background music while you work, flexible working hours and some home working.

Location: Tamworth, Staffordshire

Salary: £30k-65k + Bonus + Car + Benefits

To apply for this position please send your CV to Richard Gibson at Noir Consulting.

Noir Consulting continues to be the UK's premier .NET recruitment agency; we can help you make the right career decisions!

(.NET Developer, C#, C#.NET, VB.NET, VB, dot NET, Web Application Development, Desktop, Winforms, Windows Forms, .NET Core 3.1, ASP.NET MVC, WPF, MVVM, Prism, JavaScript, React, Angular 6, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban, SQL Server 2019, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer)

.NET Developer - Global Technology Brand - Tamworth

(Tech stack: .NET Developer, .NET Core 3.1, ASP.NET, C#, VB.NET, VB, WPF, React, Angular 6, Microservices, Azure, Web API 2, Entity Framework, Agile, .NET Developer, Urgent)

Our clients fascinating story dates back to 1981; today they have fast become one of the most instantly recognised technology brands across the globe. Their success has been built upon their reputation for developing revolutionary .NET software products that utilise cutting edge technologies.

Having recently allocated a £2 billion annual R&D budget to fuel the invention of products, solutions and new technologies they are looking to expand their award winning .NET software development team. We are seeking .NET Developer candidates with experience of either web application development (ASP.NET MVC, C# or VB.NET) or winforms / WPF (C# or VB.NET) development. Additional skills in SQL Server are required. Our client will provide you with training into: .NET Core 3.1, WPF, MVVM, Prism, JavaScript, React, Angular 6, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and SQL Server 2019.

You will follow the firms official career progression programme. This is coupled with 18 days of dedicated technical training per year, bi-annual pay reviews and trips to Tech.Ed.

Our client offers a truly refreshing working environment including a free juice bar, casual dress, background music while you work, flexible working hours and some home working.

Location: Tamworth, Staffordshire

Salary: £30k-65k + Bonus + Car + Benefits

To apply for this position please send your CV to Richard Gibson at Noir Consulting.

Noir Consulting continues to be the UK's premier .NET recruitment agency; we can help you make the right career decisions!

(.NET Developer, C#, C#.NET, VB.NET, VB, dot NET, Web Application Development, Desktop, Winforms, Windows Forms, .NET Core 3.1, ASP.NET MVC, WPF, MVVM, Prism, JavaScript, React, Angular 6, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban, SQL Server 2019, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer)

Infrastructure Application Services Specialist

Based: Leeds city centre

IT Services is looking for an enthusiastic, service orientated, technically skilled individual to fulfil a key role in the Infrastructure Applications Team, as part the departments IT Operations function.

We are seeking the right candidate to undertake the support, configuration, and deployment of a range of IT applications, across the full service lifecycle, focusing on the following technology stacks and platforms.

Expertise in one or more of:

• Proactive management and support of the Office 365 Productivity Suite, including Dynamics.
• Administration and automation of applications or tasks utilising PowerShell.
• Microsoft Exchange E-mail and Skype for Business (including Enterprise Voice) hybrid platforms.

• Knowledge of one or more of the following would be advantageous:

• Instructure and applications support for a variety of vendor productivity applications running on the Windows Server, IIS, MSSQL, .Net stack
• Management of users, groups and other objects across a variety of Directory Services, including Active Directory.
• Backup, Security, Disaster Recovery and Business Continuity Platforms and Systems.
• Microsoft SQL Database systems.
• Cloud IIAAS (Microsoft Azure), PAAS and SAAS systems, applications and services.
• Knowledge of ITIL service management framework, processes and functions.

The successful candidate will be able to provide effective customer focussed support, offering experience of dealing with third line and major incidents to agreed service levels within a service orientated process. The candidate will be responsible for the completion of requests and implementation of changes, to agreed processes and standards.

The successful candidate will also be responsible for undertaking a key role on technology projects and initiatives. This role will encompass the participation in and delivery of planned, defined, agreed and time bound projects, operating in virtual project teams. The candidate would be expected to contribute to the design of high quality, fit for purpose IT Infrastructure, application and database services. Candidates will be able to operate efficiently and effectively within defined project methodologies.

You will be expected to demonstrate positive interaction within a team, playing an active role in team discussions covering technically complex topics. You will have excellent communications skills, along with desire to share knowledge across the team and wider team.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Infrastructure Application Services Specialist

Based: Leeds city centre

IT Services is looking for an enthusiastic, service orientated, technically skilled individual to fulfil a key role in the Infrastructure Applications Team, as part the departments IT Operations function.

We are seeking the right candidate to undertake the support, configuration, and deployment of a range of IT applications, across the full service lifecycle, focusing on the following technology stacks and platforms.

Expertise in one or more of:

• Proactive management and support of the Office 365 Productivity Suite, including Dynamics.
• Administration and automation of applications or tasks utilising PowerShell.
• Microsoft Exchange E-mail and Skype for Business (including Enterprise Voice) hybrid platforms.

• Knowledge of one or more of the following would be advantageous:

• Instructure and applications support for a variety of vendor productivity applications running on the Windows Server, IIS, MSSQL, .Net stack
• Management of users, groups and other objects across a variety of Directory Services, including Active Directory.
• Backup, Security, Disaster Recovery and Business Continuity Platforms and Systems.
• Microsoft SQL Database systems.
• Cloud IIAAS (Microsoft Azure), PAAS and SAAS systems, applications and services.
• Knowledge of ITIL service management framework, processes and functions.

The successful candidate will be able to provide effective customer focussed support, offering experience of dealing with third line and major incidents to agreed service levels within a service orientated process. The candidate will be responsible for the completion of requests and implementation of changes, to agreed processes and standards.

The successful candidate will also be responsible for undertaking a key role on technology projects and initiatives. This role will encompass the participation in and delivery of planned, defined, agreed and time bound projects, operating in virtual project teams. The candidate would be expected to contribute to the design of high quality, fit for purpose IT Infrastructure, application and database services. Candidates will be able to operate efficiently and effectively within defined project methodologies.

You will be expected to demonstrate positive interaction within a team, playing an active role in team discussions covering technically complex topics. You will have excellent communications skills, along with desire to share knowledge across the team and wider team.

Capita IT Resourcing is acting as an Employment Agency in relation to this vacancy.

Software developer to develop software tools, develop advanced desktop applications. The tech stack can be Java or C# or C++ as long as you have strong desktop applications experience. Someone who has ideally worked with UI, GUI.  This would suit someone with strong front end Java, JavaFX, Java Swing, XAML, C++ Qt or similar high level UI frameworks. 

Developing tools, design, develop and test new software features so this would suit an experienced developer, who has experience of non trivial application development for desktop or smartphones. Someone with OO, multi-threaded systems, multi-process systems, IPC. 

This is a great opportunity to join an experienced development team, so you will be given excellent development opportunities and a change to work with cutting edge tech. 

Software developer to develop software tools, develop advanced desktop applications. The tech stack can be Java or C# or C++ as long as you have strong desktop applications experience. Someone who has ideally worked with UI, GUI.  This would suit someone with strong front end Java, JavaFX, Java Swing, XAML, C++ Qt or similar high level UI frameworks. 

Developing tools, design, develop and test new software features so this would suit an experienced developer, who has experience of non trivial application development for desktop or smartphones. Someone with OO, multi-threaded systems, multi-process systems, IPC. 

This is a great opportunity to join an experienced development team, so you will be given excellent development opportunities and a change to work with cutting edge tech. 

1st Line Support Engineer - IT Operations / Infrastructure - Windows Server / Active Directory / Office 365

BRAND NEW ROLE WITHIN A PIONEERING MSP IN LONDON
* Salary up to 26k + excellent benefits
* Experience of working with Office365
* Central location - easily commutable
* To apply please call (phone number removed) or email (url removed)

Based in the heart of London, we are an innovative managed service provider who provide services to small businesses nationally. We have grown in size since our doors first opened and we are therefore seeking to appoint a talented 1st Line Support Engineer to join our ever growing team!

Sourced by @TechCareers_LDN - Your 24/7 twitter feed of latest IT vacancies across the UK

WHO ARE WE?
We are an innovative managed service provider who specialise in providing services to small businesses nationally. We are a Microsoft Certified Partner which means we have a close working relationship with Microsoft which enables us to have access to support which end users don't have. We are constantly evolving to ensure that we keep the pace with the increased demands of our clients and are therefore looking for an experienced 1st Line Support Engineer to join our team.

WHAT WILL YOU BE DOING?
Immersing yourself as a key member on the team, you will be demonstrating your expertise in 1st Line Support ensuring that all calls to the helpdesk are logged and responded to, you will be working with technologies such as Windows Server, Windows O/S, TCP/IP, Office365 and many more!
Interviews are being held…. So please apply today to express your interest!

WE NEED YOU TO HAVE…
* 1st Line Support background
* Windows O/S
* Active Directory
* Office365
* TCP/IP

TO BE CONSIDERED
Please either apply by clicking online or emailing me directly to (url removed)
For further information please call me on (phone number removed), if I am unavailable please leave a message with your name and either myself or one of my colleagues will respond as soon as possible. If required I can make myself available outside of my normal working hours to suit the best time you are available to talk. By applying for this role, you give express consent for us to process and submit (subject to your required skills) your application to our client in conjunction with this vacancy only. I am also on Twitter (@SearchableMeg) or connect with me on LinkedIn, just search Meg Bowyer on Google and ignore all of my football posts ?? I look forward to hearing from you.

1st Line Support Engineer - IT Operations / Infrastructure - Windows Server / Active Directory / Office 365

BRAND NEW ROLE WITHIN A PIONEERING MSP IN LONDON
* Salary up to 26k + excellent benefits
* Experience of working with Office365
* Central location - easily commutable
* To apply please call (phone number removed) or email (url removed)

Based in the heart of London, we are an innovative managed service provider who provide services to small businesses nationally. We have grown in size since our doors first opened and we are therefore seeking to appoint a talented 1st Line Support Engineer to join our ever growing team!

Sourced by @TechCareers_LDN - Your 24/7 twitter feed of latest IT vacancies across the UK

WHO ARE WE?
We are an innovative managed service provider who specialise in providing services to small businesses nationally. We are a Microsoft Certified Partner which means we have a close working relationship with Microsoft which enables us to have access to support which end users don't have. We are constantly evolving to ensure that we keep the pace with the increased demands of our clients and are therefore looking for an experienced 1st Line Support Engineer to join our team.

WHAT WILL YOU BE DOING?
Immersing yourself as a key member on the team, you will be demonstrating your expertise in 1st Line Support ensuring that all calls to the helpdesk are logged and responded to, you will be working with technologies such as Windows Server, Windows O/S, TCP/IP, Office365 and many more!
Interviews are being held…. So please apply today to express your interest!

WE NEED YOU TO HAVE…
* 1st Line Support background
* Windows O/S
* Active Directory
* Office365
* TCP/IP

TO BE CONSIDERED
Please either apply by clicking online or emailing me directly to (url removed)
For further information please call me on (phone number removed), if I am unavailable please leave a message with your name and either myself or one of my colleagues will respond as soon as possible. If required I can make myself available outside of my normal working hours to suit the best time you are available to talk. By applying for this role, you give express consent for us to process and submit (subject to your required skills) your application to our client in conjunction with this vacancy only. I am also on Twitter (@SearchableMeg) or connect with me on LinkedIn, just search Meg Bowyer on Google and ignore all of my football posts ?? I look forward to hearing from you.