The Service Assurance function provide service management process assurance for the delivery of IT Services to internal clients covering some 50,000 users in 80+ countries globally.

Change Management annually provide governance reviews for 300,000 IT change records globally. The range of IT products supported is very diverse – ranging from wholesale infrastructure services to consumer banking applications and includes trading and institutional client applications

Responsibilities:

• Providing leadership and direction on global process standards
• Ensuring the change management process is Audit Ready by ensuring we align with our standard and procedure for Key Performance and Key Risk Indicators.
• Documentation review and updates including draft and publishing communications.
• Data analysis and objective planning for process improvements .
• Providing Audit responses and analysis. The process is expected to be audited in 2020
• ITSM tool (ServiceNow) enhancement documentation, acceptance criteria and testing.
• Close cooperation with external vendor to upgrade ITSM tool (ServiceNow)
• Change governance for medium/high risk changes.
• Providing information, and where appropriate, training on process and the service management tool
• Identifying potential improvements in Change Management process to reduce number of failed changes and Major Incidents caused by change.
• Working hours are expected to cover EMEA business hours. As the role and function develops there will be an occasional requirement to work flexibly with team colleagues in ASPAC and NAM business hours.

EXPERIENCE & EDUCATIONAL PREFERENCES

• 2+ years’ experience of working experience in Technology Service Management, preferably in change management background
• Previous experience of  continual process and service improvement/analytical thinking
• Professional working proficiency in English (spoken and written)
• Experience dealing with infrequent requests from auditors and regulators
• ITIL Foundation Certified (DESIRABLE, NOT REQUIRED)
• Prior experience with the ServiceNow tool (DESIRABLE, NOT REQUIRED)
• Prior experience in financial services (DESIRABLE, NOT REQUIRED)

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Citi is an Equal Opportunities Employer

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

The Service Assurance function provide service management process assurance for the delivery of IT Services to internal clients covering some 50,000 users in 80+ countries globally.

Change Management annually provide governance reviews for 300,000 IT change records globally. The range of IT products supported is very diverse – ranging from wholesale infrastructure services to consumer banking applications and includes trading and institutional client applications

Responsibilities:

• Providing leadership and direction on global process standards
• Ensuring the change management process is Audit Ready by ensuring we align with our standard and procedure for Key Performance and Key Risk Indicators.
• Documentation review and updates including draft and publishing communications.
• Data analysis and objective planning for process improvements .
• Providing Audit responses and analysis. The process is expected to be audited in 2020
• ITSM tool (ServiceNow) enhancement documentation, acceptance criteria and testing.
• Close cooperation with external vendor to upgrade ITSM tool (ServiceNow)
• Change governance for medium/high risk changes.
• Providing information, and where appropriate, training on process and the service management tool
• Identifying potential improvements in Change Management process to reduce number of failed changes and Major Incidents caused by change.
• Working hours are expected to cover EMEA business hours. As the role and function develops there will be an occasional requirement to work flexibly with team colleagues in ASPAC and NAM business hours.

EXPERIENCE & EDUCATIONAL PREFERENCES

• 2+ years’ experience of working experience in Technology Service Management, preferably in change management background
• Previous experience of  continual process and service improvement/analytical thinking
• Professional working proficiency in English (spoken and written)
• Experience dealing with infrequent requests from auditors and regulators
• ITIL Foundation Certified (DESIRABLE, NOT REQUIRED)
• Prior experience with the ServiceNow tool (DESIRABLE, NOT REQUIRED)
• Prior experience in financial services (DESIRABLE, NOT REQUIRED)

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Citi is an Equal Opportunities Employer

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------------------------------------------------------

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and project objectives through research activities and provide guidance to new or lower level analysts
• Analyze business client needs, document requirements and new technology, and derive test cases
• Define and analyze enhancements and assist in redesigning business processes and process automation
• Prepare reports, metrics and presentations and exchange ideas/information in a concise and logical manner between business units and IT
• Identify risk and consider business implications of the application of technology to the current business environment
• Test systems to ensure projects meet requirements and identify system problems to develop solutions based on analyses
• Resolve problems by translating business requirements into technical solutions and identifying and selecting solutions through the application of acquired technical experience and precedent
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Knowledge of applicable business systems and industry standards
• Proven analytical, data analysis, organization and presentation skills
• Demonstrated ability to manage a diverse project portfolio
• Consistently passionate for research, ideation and exploration with understanding of business analysis procedures and concepts
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives

Education:

• Bachelor's degree/University degree or equivalent experience

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------------------------------------------------------

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

The IT Business Intermediate Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and project objectives through research activities and provide guidance to new or lower level analysts
• Analyze business client needs, document requirements and new technology, and derive test cases
• Define and analyze enhancements and assist in redesigning business processes and process automation
• Prepare reports, metrics and presentations and exchange ideas/information in a concise and logical manner between business units and IT
• Identify risk and consider business implications of the application of technology to the current business environment
• Test systems to ensure projects meet requirements and identify system problems to develop solutions based on analyses
• Resolve problems by translating business requirements into technical solutions and identifying and selecting solutions through the application of acquired technical experience and precedent
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 2-5 years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Knowledge of applicable business systems and industry standards
• Proven analytical, data analysis, organization and presentation skills
• Demonstrated ability to manage a diverse project portfolio
• Consistently passionate for research, ideation and exploration with understanding of business analysis procedures and concepts
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to work independently and in a team with understanding of how collaboration accomplishes objectives

Education:

• Bachelor's degree/University degree or equivalent experience

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------------------------------------------------------

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

The IT Business Senior Analyst is a intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

You will be responsible for working in the ICG business, as part of the Information Services Group (ISG) organisation for one of the firms Enterprise Data Management applications - Security Master Central (SMC). You will work primarily with securities reference data across a wide range of Financial Products spanning Equities, Fixed Income, Derivatives and Structured Products and projects/programs.

In this role, you will work as a Business Analyst as part of the Integrations & Processing (IP) team, assessing client inquiries, working with internal client applications performing client on boarding and liaising with businesses to identify user requirements delivering effective solutions in conjunction with other Operations & Technology teams.

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------------------------------------------------------

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

The IT Business Senior Analyst is a intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.

Responsibilities:

• Formulate and define systems scope and objectives for complex projects and foster communication between business leaders and IT
• Consult with users and clients to solve complex system issues/problems through in-depth evaluation of business processes, systems and industry standards and recommends solutions
• Support system change processes from requirements through implementation and provide input based on analysis of information
• Consult with business clients to determine system functional specifications and provides user and operational support
• Identify and communicate risks and impacts, considering business implications of the application of technology to the current business environment
• Act as advisor or coach to new or lower level analysts and work as a team to achieve business objectives, performing other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 5+ years of relevant experience
• Experience in data analysis with intermediate/advanced Microsoft Office Suite skills
• Proven interpersonal, data analysis, diplomatic, management and prioritization skills
• Consistently demonstrate clear and concise written and verbal communication
• Proven ability to manage multiple activities and build/develop working relationships
• Proven self-motivation to take initiative and master new tasks quickly
• Demonstrated ability to work under pressure to meet tight deadlines and approach work methodically with attention to detail

Education:

• Bachelor's degree/University degree or equivalent experience

You will be responsible for working in the ICG business, as part of the Information Services Group (ISG) organisation for one of the firms Enterprise Data Management applications - Security Master Central (SMC). You will work primarily with securities reference data across a wide range of Financial Products spanning Equities, Fixed Income, Derivatives and Structured Products and projects/programs.

In this role, you will work as a Business Analyst as part of the Integrations & Processing (IP) team, assessing client inquiries, working with internal client applications performing client on boarding and liaising with businesses to identify user requirements delivering effective solutions in conjunction with other Operations & Technology teams.

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------------------------------------------------------

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.