The Infrastructure Senior Manager is an intermediate level role responsible for driving IT Service Management process and tooling strategies across Citi. This includes, but is not limited to, ITIL Service Management processes. The overall objective is to coordinate, manage and advise as part of a team of ITSM professionals on Service Management and Technical strategic concepts and activities.

Responsibilities:

• Lead, evaluate, provide resources and drive a team towards realistic goals
• Apply expertise to to current/future ITSM developments and serve as point of contact for questions for the programme
• Apply knowledge of concepts and procedures to resolve issues
• Responsible for delivery of end results and resource planning; shares responsibility for budget management (cost and investment planning) which directly impacts the team
• Contribute to formulation of strategies for IT Service Management functional areas across Citi
• Demonstrate in-depth knowledge of how IT Service Management integrates within a highly connected process estate liek Citi
• Provide evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired experience industry knowledge.
• Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction
• Persuades and influences others through communication skills; may negotiate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of experience in an ITSM environment of a large global enterprise
• Project management experience
• Ability to communicate ITSM concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of processes, metrics, business requiments, system design, testing, analytical tools, benchmarking and best practices
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

The Infrastructure Senior Manager is an intermediate level role responsible for driving IT Service Management process and tooling strategies across Citi. This includes, but is not limited to, ITIL Service Management processes. The overall objective is to coordinate, manage and advise as part of a team of ITSM professionals on Service Management and Technical strategic concepts and activities.

Responsibilities:

• Lead, evaluate, provide resources and drive a team towards realistic goals
• Apply expertise to to current/future ITSM developments and serve as point of contact for questions for the programme
• Apply knowledge of concepts and procedures to resolve issues
• Responsible for delivery of end results and resource planning; shares responsibility for budget management (cost and investment planning) which directly impacts the team
• Contribute to formulation of strategies for IT Service Management functional areas across Citi
• Demonstrate in-depth knowledge of how IT Service Management integrates within a highly connected process estate liek Citi
• Provide evaluative judgment based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired experience industry knowledge.
• Ensure ongoing compliance with regulatory requirements, evaluate controls to help mitigate negative outcomes through prevention, detection and correction
• Persuades and influences others through communication skills; may negotiate with external parties
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of experience in an ITSM environment of a large global enterprise
• Project management experience
• Ability to communicate ITSM concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of processes, metrics, business requiments, system design, testing, analytical tools, benchmarking and best practices
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree, Master’s degree preferred

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

-------------------------------------------------

------------------------------------------------------

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Excited to grow your career?

Citi’s Institutional Clients Group (ICG) is looking for you to join our Production Services Technology team. Our technologists enable and support the success of our ICG businesses utilizing a broad range of technologies and data. We seek to drive our systems and processes toward scalable, low-latency, high-frequency enterprise systems to support Citi and our clients.

Who will be a great fit here?

A dedication to learning and a true passion for driving improvement is vital. We are looking for candidates who have a global perspective on the use of technology and data both within and outside of financial services. We value diversity and so do you. We’ll also be looking for the following:

• Passion for technology, data and the use of data to advance people, process and organizations
• Ability to multi task with sharp problem solving skills
• Statistical and analytical mind set with proactive ingenuity and creativity to data analysis and problem
• Attention to detail
• Strong communicator, able to build relationships and rapport easily
• Adaptable and enjoy working in a fast-paced environment
• A team player

If you think the open position you see is right for you, we encourage you to apply!

What do we do?

ICG Production Management and CTI Infrastructure Service Delivery :

Our organization owns application support and the delivery of infrastructure services to the Institutional Clients Group at Citi, through our global and diverse team of over 2300 people positioned across 66 cities in 37 countries supporting ~1800 applications. 

The ICG Production Services organisation provides business critical application management and support to our ICG clients globally. 

The CTI Infrastructure Services Delivery organization, through efficient provision and effective use of infrastructure, are uniquely positioned to deliver tangible benefit to ICG, alongside a best in class service from the global CTI organization. Owning our production platform provides a stable environment for our business.  

The Continuous Service and Infrastructure Improvement (CSII) team, is a small team accountable for having a big impact. We are responsible for driving continuous improvement initiatives in support of our organisational objectives to deliver the needs of the Institutional Clients Group.

Your role in our team would encompass the following and more:

Working within ICG Production Management and Service Delivery, you will have the opportunity to:

• Learn about both operational and non-operational day to day activities across a global application and infrastructure support organisation that directly enables the needs of the Institutional Clients Group
• Partnership with Production Support and Infrastructure delivery teams to proactively deepen understanding of our business, technologies and streamline processes to continuously improve ourselves and the service we deliver
• Scope, structure and execute strategic initiatives in support of our objectives for the next 18-24 months. Examples include:
  • Manual Touch Point reduction with focus on eliminating the highest risk and highest effort manual touches from our environment
  • Study the impact of best in class solution adoption across our applications, infrastructure and teams by taking a data-driven approach to identifying key benefit items and measuring success
  • Partner with teams to create capacity and track re-investment against priority stability and coverage projects
  • Partner with teams to ensure a fully accurate application on-boarding pipeline and support coverage view across ICG

• Execute in-depth data analysis with interpretive thinking to determine the best business decisions to our biggest organisational challenges
• Review the use of data in the organisation – both online and manual – are we making the best use of the data available to us in the most efficient way?
• Report complex data in a comprehensive, user friendly and repeatable manner

Education:

• Bachelor's Degree  

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Other desirable (not essential) experience or qualifications:

• Extensive industry or service improvement experience
• Experience in managing and implementing successful projects
• Exposure to leading edge technology
• Experience of machine learning, RPA or AI
• Prince2, PMP, Sig Sigma or another relevant qualification
• SQL, XML, Javascript, R, Python, SAS, Hadoop

About the ICG O&T (courtesy of here):

• ICG O&T is a premier operations and technology organization comprised of over 30,000 employees form approximately 90 countries around the globe. ICG O&T delivers custom, innovative solutions to our clients by utlizing the latest technologies from cloud computing to robotics to digitization, creating a measurable, competitive advantage among our peers.
• In this fast-paced environment, our employees are focused on implementations of over 10,000 projects at any given time, including Citi Direct BE® Mobile, our award-winning mobile banking solution for transaction services, and Citi Velocity, a trading platform which gives Citi's Institutional clients unprecedented access to capital markets intelligence and execution.
• In addition to the progress we achieve for our clients, ICG O&T also fosters a culture that celebrates our employees through engagement activities, career development and recognition programs. ICG Technology supports the application development and production support needs of ICG products globally, while the Institutional Operations group is responsible for the management and execution of transactions for the ICG's product areas.

About the ICG (courtesy of here):

• We are a trusted partner, supporting innovation and growth globally for corporate clients through Citi's network in 98 markets.
• The goal of Citi's Institutional Clients Group (ICG) is to be the best banking partner for our clients by offering a full spectrum of wholesale banking products and services in all of the markets in which we operate. To Be the Best for Our Clients, we have to offer a superior value proposition, deliver differentiated client experiences and maintain a reputation for excellence and integrity that spans everything we do.
• Through our unmatched, worldwide proprietary network with a physical presence in 98 markets, Citi is uniquely positioned to take advantage of evolving global trends and provide large, multinational corporations, public sector entities, ultra high-net-worth households and investment managers with a full suite of integrated products and services.
• A trusted advisor and lender to our institutional clients, supporting innovation and growth for corporations, Citi provides cash management and trade solutions to 90 percent of Global Fortune 500 companies to help them conduct daily operations, to hire, to grow and to succeed. In the public sector, Citi helps build sustainable infrastructure, housing, transportation, schools and other vital public works for the future. With trading floors in approximately 80 markets, clearing and custody networks in 63 markets and connections with 400 clearing systems, Citi maintains one of the largest global financial infrastructures and facilitates approximately $4 trillion of flows daily on average. This is what enables Citi to serve its core clients with distinction.
• Using a disciplined approach that has allowed us to deliver industry-leading efficiency and returns while investing in our talent, we have created a culture that is committed to enabling growth and progress through responsible finance.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.

-------------------------------------------------

------------------------------------------------------

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.

Citi, the world leading global bank, has approximately 200 million customer accounts and a presence in more than 160 countries and jurisdictions worldwide. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Citi enables clients to achieve their strategic financial objectives by providing them with cutting-edge ideas, best-in-class products and solutions, and unparalleled access to capital and liquidity.

Excited to grow your career?

Citi’s Institutional Clients Group (ICG) is looking for you to join our Production Services Technology team. Our technologists enable and support the success of our ICG businesses utilizing a broad range of technologies and data. We seek to drive our systems and processes toward scalable, low-latency, high-frequency enterprise systems to support Citi and our clients.

Who will be a great fit here?

A dedication to learning and a true passion for driving improvement is vital. We are looking for candidates who have a global perspective on the use of technology and data both within and outside of financial services. We value diversity and so do you. We’ll also be looking for the following:

• Passion for technology, data and the use of data to advance people, process and organizations
• Ability to multi task with sharp problem solving skills
• Statistical and analytical mind set with proactive ingenuity and creativity to data analysis and problem
• Attention to detail
• Strong communicator, able to build relationships and rapport easily
• Adaptable and enjoy working in a fast-paced environment
• A team player

If you think the open position you see is right for you, we encourage you to apply!

What do we do?

ICG Production Management and CTI Infrastructure Service Delivery :

Our organization owns application support and the delivery of infrastructure services to the Institutional Clients Group at Citi, through our global and diverse team of over 2300 people positioned across 66 cities in 37 countries supporting ~1800 applications. 

The ICG Production Services organisation provides business critical application management and support to our ICG clients globally. 

The CTI Infrastructure Services Delivery organization, through efficient provision and effective use of infrastructure, are uniquely positioned to deliver tangible benefit to ICG, alongside a best in class service from the global CTI organization. Owning our production platform provides a stable environment for our business.  

The Continuous Service and Infrastructure Improvement (CSII) team, is a small team accountable for having a big impact. We are responsible for driving continuous improvement initiatives in support of our organisational objectives to deliver the needs of the Institutional Clients Group.

Your role in our team would encompass the following and more:

Working within ICG Production Management and Service Delivery, you will have the opportunity to:

• Learn about both operational and non-operational day to day activities across a global application and infrastructure support organisation that directly enables the needs of the Institutional Clients Group
• Partnership with Production Support and Infrastructure delivery teams to proactively deepen understanding of our business, technologies and streamline processes to continuously improve ourselves and the service we deliver
• Scope, structure and execute strategic initiatives in support of our objectives for the next 18-24 months. Examples include:
  • Manual Touch Point reduction with focus on eliminating the highest risk and highest effort manual touches from our environment
  • Study the impact of best in class solution adoption across our applications, infrastructure and teams by taking a data-driven approach to identifying key benefit items and measuring success
  • Partner with teams to create capacity and track re-investment against priority stability and coverage projects
  • Partner with teams to ensure a fully accurate application on-boarding pipeline and support coverage view across ICG

• Execute in-depth data analysis with interpretive thinking to determine the best business decisions to our biggest organisational challenges
• Review the use of data in the organisation – both online and manual – are we making the best use of the data available to us in the most efficient way?
• Report complex data in a comprehensive, user friendly and repeatable manner

Education:

• Bachelor's Degree  

Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.

Other desirable (not essential) experience or qualifications:

• Extensive industry or service improvement experience
• Experience in managing and implementing successful projects
• Exposure to leading edge technology
• Experience of machine learning, RPA or AI
• Prince2, PMP, Sig Sigma or another relevant qualification
• SQL, XML, Javascript, R, Python, SAS, Hadoop

About the ICG O&T (courtesy of here):

• ICG O&T is a premier operations and technology organization comprised of over 30,000 employees form approximately 90 countries around the globe. ICG O&T delivers custom, innovative solutions to our clients by utlizing the latest technologies from cloud computing to robotics to digitization, creating a measurable, competitive advantage among our peers.
• In this fast-paced environment, our employees are focused on implementations of over 10,000 projects at any given time, including Citi Direct BE® Mobile, our award-winning mobile banking solution for transaction services, and Citi Velocity, a trading platform which gives Citi's Institutional clients unprecedented access to capital markets intelligence and execution.
• In addition to the progress we achieve for our clients, ICG O&T also fosters a culture that celebrates our employees through engagement activities, career development and recognition programs. ICG Technology supports the application development and production support needs of ICG products globally, while the Institutional Operations group is responsible for the management and execution of transactions for the ICG's product areas.

About the ICG (courtesy of here):

• We are a trusted partner, supporting innovation and growth globally for corporate clients through Citi's network in 98 markets.
• The goal of Citi's Institutional Clients Group (ICG) is to be the best banking partner for our clients by offering a full spectrum of wholesale banking products and services in all of the markets in which we operate. To Be the Best for Our Clients, we have to offer a superior value proposition, deliver differentiated client experiences and maintain a reputation for excellence and integrity that spans everything we do.
• Through our unmatched, worldwide proprietary network with a physical presence in 98 markets, Citi is uniquely positioned to take advantage of evolving global trends and provide large, multinational corporations, public sector entities, ultra high-net-worth households and investment managers with a full suite of integrated products and services.
• A trusted advisor and lender to our institutional clients, supporting innovation and growth for corporations, Citi provides cash management and trade solutions to 90 percent of Global Fortune 500 companies to help them conduct daily operations, to hire, to grow and to succeed. In the public sector, Citi helps build sustainable infrastructure, housing, transportation, schools and other vital public works for the future. With trading floors in approximately 80 markets, clearing and custody networks in 63 markets and connections with 400 clearing systems, Citi maintains one of the largest global financial infrastructures and facilitates approximately $4 trillion of flows daily on average. This is what enables Citi to serve its core clients with distinction.
• Using a disciplined approach that has allowed us to deliver industry-leading efficiency and returns while investing in our talent, we have created a culture that is committed to enabling growth and progress through responsible finance.

What we Offer:

As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;

• 23 days paid annual leave
• Award winning pension scheme,
• Life assurance and
• Private medical insurance with Bupa healthcare.

In addition, we offer a competitive maternity, paternity and adoption leave scheme and employees also have the option (provided they have a student loan from the Student Loan Company) to divert saver and company match contributions to their student loan. We pride ourselves on our ability to offer employees a number of lifestyle benefits including; on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

Our select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.

-------------------------------------------------

------------------------------------------------------

------------------------------------------------------

Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity CLICK HERE.

To view the "EEO is the Law" poster CLICK HERE. To view the EEO is the Law Supplement CLICK HERE.
To view the EEO Policy Statement CLICK HERE.
To view the Pay Transparency Posting CLICK HERE.