Desktop Support
West Drayton
£17.50 per hour Umbrella
6 Months +

Start 09:00 Finish 17:30 The engineer will need to be highly skilled in all areas of Desktop Support (Windows 7, Office, basic hardware support) and able to work under own initiative and proactively manage their workload. Excellent customer facing skills are essential, as the user will be dealing with VIPs. The engineer will be supporting multiple users in a large building and will need to be active throughout the day. Good verbal communications skills are also essential, and a methodical approach to admin. Windows 10 & MS Office365 applications Skype for business Excellent Customer Facing Skills Service Desk engineer – Single and first point of contact for all IT support. Manages two Sites. One of it is VIP/ Exec site and other is engineering site. (About 100+users) Support EMEA based Aviation Sales users. Single point of Contact for all vendors. Own infrastructure assets like Switches, WAPs, TP/Skype Room, MFD printers IMACD Asset Management for all GE users. Own all IT changes. Own infrastructure assets like Switches, WAPs, TP/Skype Room, MFD printers (Hands & eyes support).

Desktop Support
West Drayton
£17.50 per hour Umbrella
6 Months +

Start 09:00 Finish 17:30 The engineer will need to be highly skilled in all areas of Desktop Support (Windows 7, Office, basic hardware support) and able to work under own initiative and proactively manage their workload. Excellent customer facing skills are essential, as the user will be dealing with VIPs. The engineer will be supporting multiple users in a large building and will need to be active throughout the day. Good verbal communications skills are also essential, and a methodical approach to admin. Windows 10 & MS Office365 applications Skype for business Excellent Customer Facing Skills Service Desk engineer – Single and first point of contact for all IT support. Manages two Sites. One of it is VIP/ Exec site and other is engineering site. (About 100+users) Support EMEA based Aviation Sales users. Single point of Contact for all vendors. Own infrastructure assets like Switches, WAPs, TP/Skype Room, MFD printers IMACD Asset Management for all GE users. Own all IT changes. Own infrastructure assets like Switches, WAPs, TP/Skype Room, MFD printers (Hands & eyes support).

Your new role
In this role, you will be working with the BI team on a wide range of projects that range from development and maintenance of a data warehouse to data migration to implementation of BI solutions using a variety of tools, to 'pure SQL development'.

Ideally you will have solid experience using both Oracle and MS-SQL and building dashboards. We are currently progressing to a MS-SQL Azure environment.

You will have responsibility for specific projects and will liaise closely with your immediate team, as well as the DBA and Infrastructure teams and Heads of Department to be a "touch point/SME" in said projects.

Essential requirements: PL/SQL and Oracle. MS BI stack (SSIS, SSAS) T-SQL (Transact-SQL), Analysis Services tabular Model, In-depth understanding of ETL processes Previous exposure to Data Warehousing design/development Power BI

You should have a strong understanding of requirements and able to develop BI content. You will naturally enjoy and be able to design and integrate functional dashboard systems using Power BI.
What you'll need to succeed

• Expert technical experience MS SQL (TSQL) and the MS BI stack (SSIS, SSAS), Analysis Services Tabular Model
• Expert technical experience of PL/SQL and Oracle
• Experience as a Database Architect focusing on large scale, complex, transformational solutions
• Experience in troubleshooting and resolving database integrity, performance
• issues, blocking and deadlocking, replication, connectivity, security issues etc.
• Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools
• Ability and Expertise to guide / author a technology strategy
• Experience delivering BI Architecture, reporting, database etc.
• Ability to perform database and SQL performance analysis and making tuning changes.
• Maintains database performance by identifying and resolving production and application development problems; calculating optimum values for parameters; evaluating, integrating, and installing new releases; completing maintenance
• Technical documentation
• Support implementation of software with database development
• Database planning
• Create, Manage and maintain internal development, testing (QA) and production databases
• Participate in Load and Performance Tests and analyse bottlenecks and performance issues
• Creating new solution patterns within the SQL database and stored procedure code
• Strong communication, requirements gathering and business analysis experience
• Experience working with Azure DB
• Good knowledge of cloud concepts, cloud infrastructure and related technologies.
• Experience of developing Power BI reports from a Analysis Services tabular Model, and the ability to change the tabular Model to develop the reports.

• £425-£450 Per Day (Inside IR35)
• 3 Month Contract
• Public Sector
• Manchester

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new role
In this role, you will be working with the BI team on a wide range of projects that range from development and maintenance of a data warehouse to data migration to implementation of BI solutions using a variety of tools, to 'pure SQL development'.

Ideally you will have solid experience using both Oracle and MS-SQL and building dashboards. We are currently progressing to a MS-SQL Azure environment.

You will have responsibility for specific projects and will liaise closely with your immediate team, as well as the DBA and Infrastructure teams and Heads of Department to be a "touch point/SME" in said projects.

Essential requirements: PL/SQL and Oracle. MS BI stack (SSIS, SSAS) T-SQL (Transact-SQL), Analysis Services tabular Model, In-depth understanding of ETL processes Previous exposure to Data Warehousing design/development Power BI

You should have a strong understanding of requirements and able to develop BI content. You will naturally enjoy and be able to design and integrate functional dashboard systems using Power BI.
What you'll need to succeed

• Expert technical experience MS SQL (TSQL) and the MS BI stack (SSIS, SSAS), Analysis Services Tabular Model
• Expert technical experience of PL/SQL and Oracle
• Experience as a Database Architect focusing on large scale, complex, transformational solutions
• Experience in troubleshooting and resolving database integrity, performance
• issues, blocking and deadlocking, replication, connectivity, security issues etc.
• Experience in Performance Tuning, Query Optimization, using Performance Monitor, SQL Profiler and other related monitoring and troubleshooting tools
• Ability and Expertise to guide / author a technology strategy
• Experience delivering BI Architecture, reporting, database etc.
• Ability to perform database and SQL performance analysis and making tuning changes.
• Maintains database performance by identifying and resolving production and application development problems; calculating optimum values for parameters; evaluating, integrating, and installing new releases; completing maintenance
• Technical documentation
• Support implementation of software with database development
• Database planning
• Create, Manage and maintain internal development, testing (QA) and production databases
• Participate in Load and Performance Tests and analyse bottlenecks and performance issues
• Creating new solution patterns within the SQL database and stored procedure code
• Strong communication, requirements gathering and business analysis experience
• Experience working with Azure DB
• Good knowledge of cloud concepts, cloud infrastructure and related technologies.
• Experience of developing Power BI reports from a Analysis Services tabular Model, and the ability to change the tabular Model to develop the reports.

• £425-£450 Per Day (Inside IR35)
• 3 Month Contract
• Public Sector
• Manchester

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Our client, a global Tech platform who specialise in connecting customers to local Beauty Companies, are looking to recruit an experienced, customer-passionate Customer Experience Manager to oversee their global operation (and to grow it!). Based in a modern working space in Central London, this is an exceptional opportunity for the right candidate.

Our client use an incredibly advanced tech platform to connect customers to local businesses, and have fast become the world's leading software for the industry. Confirming over 8m bookings every single month, our client have grown exponentially over the last 4 years and operate on a global scale, with employees in London, the US, Australia and the Middle East. Due to their expansion and their need to take their business to the next level, they are actively seeking the right candidate to head up their global CX operation. In a nutshell, your responsibilities will include:

- Driving performance and engagement across the CX department
- Managing a multi-site team of 11 CX Advisors (5 FTE in London) to ensure that they maximise the customer experience (across phone, email, social and live chat channels)
- Motivating and coaching the team to ensure exceptional results
- Maintaining/developing solid working relationships with other company departments
- Growing the CX team as per the company demands (it is expected that the London team will grow from 5 to 12 FTE in the next 6 months)
- Implementing new strategies/policies/systems to improve customer performance

In order to be considered for this position, it is ESSENTIAL that you have the following:

- Experience in managing a CX team to scale and lead a world class customer support function
- Experience in growing a CX team within a Fintech company OR a company who work on a SaaS platform
- Experience in designing/implementing successful customer engagement processes
- Proven ability to deploy set standards, procedures and policies / coaching and motivating team members
- Expertise in utilising data to make decisions and drive management decisions
- Experience of managing a team who communicate through various channels (social/live chat, etc)
- Designing/delivering co-ordinated training programmes for new starters
- Driving a passionate, customer-centric culture within the team
- Adept at managing a CRM (Zendesk preferred) and VOIP telephony system

Although not essential, any candidates with the following are encourage to apply:

- Remotely managed team members multi-site
- Experience/knowledge of the health/beauty/wellbeing industry

Our client are looking to move exceptionally quickly on this position and, in addition to a very competitive salary, offer the opportunity to progress with a very forward-thinking company. Any interested candidates are urged to apply at their earliest convenience

Our client, a global Tech platform who specialise in connecting customers to local Beauty Companies, are looking to recruit an experienced, customer-passionate Customer Experience Manager to oversee their global operation (and to grow it!). Based in a modern working space in Central London, this is an exceptional opportunity for the right candidate.

Our client use an incredibly advanced tech platform to connect customers to local businesses, and have fast become the world's leading software for the industry. Confirming over 8m bookings every single month, our client have grown exponentially over the last 4 years and operate on a global scale, with employees in London, the US, Australia and the Middle East. Due to their expansion and their need to take their business to the next level, they are actively seeking the right candidate to head up their global CX operation. In a nutshell, your responsibilities will include:

- Driving performance and engagement across the CX department
- Managing a multi-site team of 11 CX Advisors (5 FTE in London) to ensure that they maximise the customer experience (across phone, email, social and live chat channels)
- Motivating and coaching the team to ensure exceptional results
- Maintaining/developing solid working relationships with other company departments
- Growing the CX team as per the company demands (it is expected that the London team will grow from 5 to 12 FTE in the next 6 months)
- Implementing new strategies/policies/systems to improve customer performance

In order to be considered for this position, it is ESSENTIAL that you have the following:

- Experience in managing a CX team to scale and lead a world class customer support function
- Experience in growing a CX team within a Fintech company OR a company who work on a SaaS platform
- Experience in designing/implementing successful customer engagement processes
- Proven ability to deploy set standards, procedures and policies / coaching and motivating team members
- Expertise in utilising data to make decisions and drive management decisions
- Experience of managing a team who communicate through various channels (social/live chat, etc)
- Designing/delivering co-ordinated training programmes for new starters
- Driving a passionate, customer-centric culture within the team
- Adept at managing a CRM (Zendesk preferred) and VOIP telephony system

Although not essential, any candidates with the following are encourage to apply:

- Remotely managed team members multi-site
- Experience/knowledge of the health/beauty/wellbeing industry

Our client are looking to move exceptionally quickly on this position and, in addition to a very competitive salary, offer the opportunity to progress with a very forward-thinking company. Any interested candidates are urged to apply at their earliest convenience

Your new company
Your new company is a well known

Your new role
Your new role is an IT Manager with a professional services organisation who are in the middle of replacing their current person in this position. You will have an excellent understanding of Infrastructure, networking and databases. As well as this you will have excellent

What you'll need to succeed
You will need experience of working with the Wintel stack and you will also have experience of working within a professional services environment if possible. Ideally you will have experience of dealing with a range of stakeholders ranging from administrative staff all the way to C-Suite level staff.

What you'll get in return
You will get an attractive base salary and excellent benefits package also. As well as this our client offer a truly collaborative culture where you will be fully supported by your colleagues and the business.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company
Your new company is a well known

Your new role
Your new role is an IT Manager with a professional services organisation who are in the middle of replacing their current person in this position. You will have an excellent understanding of Infrastructure, networking and databases. As well as this you will have excellent

What you'll need to succeed
You will need experience of working with the Wintel stack and you will also have experience of working within a professional services environment if possible. Ideally you will have experience of dealing with a range of stakeholders ranging from administrative staff all the way to C-Suite level staff.

What you'll get in return
You will get an attractive base salary and excellent benefits package also. As well as this our client offer a truly collaborative culture where you will be fully supported by your colleagues and the business.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company
An IT Transformation Project Manager is now required to join a leading UK transportation service provider based in Birmingham on a 2 year fixed-term contract.

Your new role
The IT Transformation Project Manager is required to oversee and lead the transition phase of this infrastructure transformation programme and will be responsible for the successful completion of the project as per the expected costs, schedule and benefits. As Project Manager you will control the project delivery for the Transformation phase, including schedule management, scope changes and budget whilst also coordinating the day-to-day activities of the project team from mobilisation through to final implementation. The programme will consist of migrating the current UK data centre from on premise facilities to a new partner data centre in an ‘as-is’ system state and will also include the upgrade of all legacy operating systems, applications and databases currently out of vendor support.

What you'll need to succeed
The successful candidate will have strong experience of leading complex technical change programmes with multiple change elements and managing budgets more than £5m. You will have at least 3 years’ experience in managing third party suppliers and vendors within a delivery environment whilst holding demonstrable experience in the delivery of application migration as well as demonstrable success in influencing stakeholders to manage conflicting requirements, demands and priorities. A background in IT Service Delivery would be desirable as would the use of Google Suite. A relevant qualification in project/programme management is required (MSP, PMP, Prince2).

What you'll get in return
You will be offered a salary of c£60k (negotiable) with an industry competitive benefits package. More so; you will have excellent flexible working opportunities, including flexible working and the option for remote working from home.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Your new company
An IT Transformation Project Manager is now required to join a leading UK transportation service provider based in Birmingham on a 2 year fixed-term contract.

Your new role
The IT Transformation Project Manager is required to oversee and lead the transition phase of this infrastructure transformation programme and will be responsible for the successful completion of the project as per the expected costs, schedule and benefits. As Project Manager you will control the project delivery for the Transformation phase, including schedule management, scope changes and budget whilst also coordinating the day-to-day activities of the project team from mobilisation through to final implementation. The programme will consist of migrating the current UK data centre from on premise facilities to a new partner data centre in an ‘as-is’ system state and will also include the upgrade of all legacy operating systems, applications and databases currently out of vendor support.

What you'll need to succeed
The successful candidate will have strong experience of leading complex technical change programmes with multiple change elements and managing budgets more than £5m. You will have at least 3 years’ experience in managing third party suppliers and vendors within a delivery environment whilst holding demonstrable experience in the delivery of application migration as well as demonstrable success in influencing stakeholders to manage conflicting requirements, demands and priorities. A background in IT Service Delivery would be desirable as would the use of Google Suite. A relevant qualification in project/programme management is required (MSP, PMP, Prince2).

What you'll get in return
You will be offered a salary of c£60k (negotiable) with an industry competitive benefits package. More so; you will have excellent flexible working opportunities, including flexible working and the option for remote working from home.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.