For this role you will be eligible to work through your limited company

Your new company

You will be working for one of the largest public sector bodies in the UK which looks after the infrastructure/ train network in London.

Your new role

The Client is looking for a GIS Solution Architect to join a small team of architects, the Surface team, which looks after a portfolio of products which they are looking to get in launch/ develop GIS solutions as well as additional products on these projects. some projects you will be looking after will include:

• Dial-a-ride - a new transportation application/ system for those with additional mobility needs
• Ibus - Infrastructure based project to replace buses internal structures/ devices.
• Future Bus Routes - tracking/ monitoring of all buses within the London area

What you'll need to succeed

• Solution Architect Experience
• GIS experience essential
• Cloud technology (AWS/ Azure)
• Experience in handling/ managing delivery aspect of projects (supply/ procurement of new products/ systems for projects etc.)
• Ideally working with Transport/ infrastructure projects.
• Strong Stakeholder management, especially on senior level

What you'll get in return

You will get the opportunity to work with a variety of one of a kind exciting projects, with a large scale organisation that will impact the London area.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

For this role you will be eligible to work through your limited company

Your new company

You will be working for one of the largest public sector bodies in the UK which looks after the infrastructure/ train network in London.

Your new role

The Client is looking for a GIS Solution Architect to join a small team of architects, the Surface team, which looks after a portfolio of products which they are looking to get in launch/ develop GIS solutions as well as additional products on these projects. some projects you will be looking after will include:

• Dial-a-ride - a new transportation application/ system for those with additional mobility needs
• Ibus - Infrastructure based project to replace buses internal structures/ devices.
• Future Bus Routes - tracking/ monitoring of all buses within the London area

What you'll need to succeed

• Solution Architect Experience
• GIS experience essential
• Cloud technology (AWS/ Azure)
• Experience in handling/ managing delivery aspect of projects (supply/ procurement of new products/ systems for projects etc.)
• Ideally working with Transport/ infrastructure projects.
• Strong Stakeholder management, especially on senior level

What you'll get in return

You will get the opportunity to work with a variety of one of a kind exciting projects, with a large scale organisation that will impact the London area.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Our client, a global Tech platform who specialise in connecting customers to local Beauty Companies, are looking to recruit an experienced, customer-passionate Customer Experience Manager to oversee their global operation (and to grow it!). Based in a modern working space in Central London, this is an exceptional opportunity for the right candidate.

Our client use an incredibly advanced tech platform to connect customers to local businesses, and have fast become the world's leading software for the industry. Confirming over 8m bookings every single month, our client have grown exponentially over the last 4 years and operate on a global scale, with employees in London, the US, Australia and the Middle East. Due to their expansion and their need to take their business to the next level, they are actively seeking the right candidate to head up their global CX operation. In a nutshell, your responsibilities will include:

- Driving performance and engagement across the CX department
- Managing a multi-site team of 11 CX Advisors (5 FTE in London) to ensure that they maximise the customer experience (across phone, email, social and live chat channels)
- Motivating and coaching the team to ensure exceptional results
- Maintaining/developing solid working relationships with other company departments
- Growing the CX team as per the company demands (it is expected that the London team will grow from 5 to 12 FTE in the next 6 months)
- Implementing new strategies/policies/systems to improve customer performance

In order to be considered for this position, it is ESSENTIAL that you have the following:

- Experience in managing a CX team to scale and lead a world class customer support function
- Experience in designing/implementing successful customer engagement processes
- Proven ability to deploy set standards, procedures and policies / coaching and motivating team members
- Expertise in utilising data to make decisions and drive management decisions
- Experience of managing a team who communicate through various channels (social/live chat, etc)
- Designing/delivering co-ordinated training programmes for new starters
- Driving a passionate, customer-centric culture within the team
- Adept at managing a CRM (Zendesk preferred) and VOIP telephony system

Although not essential, any candidates with the following are encourage to apply:

- Knowledge of the financial services industry (KYC, financial compliance, etc)
- Remotely managed team members multi-site
- Experience/knowledge of the health/beauty/wellbeing industry

Our client are looking to move exceptionally quickly on this position and, in addition to a very competitive salary, offer the opportunity to progress with a very forward-thinking company. Any interested candidates are urged to apply at their earliest convenience!

Our client, a global Tech platform who specialise in connecting customers to local Beauty Companies, are looking to recruit an experienced, customer-passionate Customer Experience Manager to oversee their global operation (and to grow it!). Based in a modern working space in Central London, this is an exceptional opportunity for the right candidate.

Our client use an incredibly advanced tech platform to connect customers to local businesses, and have fast become the world's leading software for the industry. Confirming over 8m bookings every single month, our client have grown exponentially over the last 4 years and operate on a global scale, with employees in London, the US, Australia and the Middle East. Due to their expansion and their need to take their business to the next level, they are actively seeking the right candidate to head up their global CX operation. In a nutshell, your responsibilities will include:

- Driving performance and engagement across the CX department
- Managing a multi-site team of 11 CX Advisors (5 FTE in London) to ensure that they maximise the customer experience (across phone, email, social and live chat channels)
- Motivating and coaching the team to ensure exceptional results
- Maintaining/developing solid working relationships with other company departments
- Growing the CX team as per the company demands (it is expected that the London team will grow from 5 to 12 FTE in the next 6 months)
- Implementing new strategies/policies/systems to improve customer performance

In order to be considered for this position, it is ESSENTIAL that you have the following:

- Experience in managing a CX team to scale and lead a world class customer support function
- Experience in designing/implementing successful customer engagement processes
- Proven ability to deploy set standards, procedures and policies / coaching and motivating team members
- Expertise in utilising data to make decisions and drive management decisions
- Experience of managing a team who communicate through various channels (social/live chat, etc)
- Designing/delivering co-ordinated training programmes for new starters
- Driving a passionate, customer-centric culture within the team
- Adept at managing a CRM (Zendesk preferred) and VOIP telephony system

Although not essential, any candidates with the following are encourage to apply:

- Knowledge of the financial services industry (KYC, financial compliance, etc)
- Remotely managed team members multi-site
- Experience/knowledge of the health/beauty/wellbeing industry

Our client are looking to move exceptionally quickly on this position and, in addition to a very competitive salary, offer the opportunity to progress with a very forward-thinking company. Any interested candidates are urged to apply at their earliest convenience!

Network Engineer vacancy at Staffordshire University in Stoke-On-Trent
£29,176 - £33,797 per annum plus 32 days annual leave and generous pension scheme and many other generous benefits

Hays IT are working in partnership with Staffordshire University to recruit a Network Engineer on a permanent basis.

Staffordshire University is on a journey to become the foremost modern higher education institution in the UK, with an international reputation for excellence, and they are looking for inspirational and effective people to take them to the next stage.

In 2018 they broke into the World University rankings for the first time and were named as a top 50 UK university by the Guardian. The quality of their student experience has placed them in the top 10 for teaching quality in the Sunday Times Good University Guide 2018 and in 2019 they achieved a Gold rating in the Teaching Excellence Framework.

Many of their students come from areas with low rates of participation in higher education and they continually strive to ensure the courses they offer meet the needs of people and employers. They are expanding their non-traditional, flexible study options, particularly in apprenticeships serving the public sector.
What are we looking for from you?

Staffordshire University are looking for a brilliant and friendly individual to join their Digital Services Networking Team in the role of Network Engineer.

Working with the team you will be responsible for the provision of University wide voice and data services ensuring that the network is performing effectively to support their learning and teaching activity.

On a daily basis you will be configuring, testing and installing Cisco network and telephony equipment, using industry standards and best practices, whilst using the management platform to monitor all devices and services to ensure that they are working correctly.

You will also be responsible for providing second line support for Incidents and Service Requests that arrive from the service desk. Your role will also cover support of the following areas: data cabling, W-Fi, Wi-Fi Location Analytics, IP Telephony and Contact Centre, Security via Firewalls and VPN, DHCP & DNS services and internet connectivity to their Azure Cloud and SAS services.

The successful applicant will have an opportunity to work on a number of exciting new technology projects to help Staffordshire University to become the UK’s leading Digital University.

This includes the design of their new building which will use Cisco software defined networking to bring a new digital experience to its occupants and visitors, powered by the network.

In order to apply you must have the following skills and experience:

• Previous experience as a Network Engineer.
• Be a technically minded, forward thinking individual who has excellent knowledge and skills in network design and switching and routing.
• Holds a CCNA qualification or equivalent experience of working on Cisco Hardware.
• Have exceptional communication and customer service skills and a passion for all things Digital to help innovate and provide creative solutions for customers at Staffordshire University.

In return for your dedication, Staffordshire University have a competitive benefits package available as follows:

• Competitive incremental rates of Pay
• 32 days Annual Leave plus 11 days Bank Holiday and Discretionary days
• Excellent Pension Scheme
• Access to continued professional and personal development
• An opportunity to become part of the wider University community
• Access to an Employee Assistance Programme
• Discounted Health & Fitness Facilities on site at the Stoke Campus
• Discounted Travel by Rail or Bus, with the option of season tickets loans

If you have the relevant experience and would like to apply, please submit your CV.

For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website microsites.hays.co.uk/jobs/staffordshire-university-IT

Network Engineer vacancy at Staffordshire University in Stoke-On-Trent
£29,176 - £33,797 per annum plus 32 days annual leave and generous pension scheme and many other generous benefits

Hays IT are working in partnership with Staffordshire University to recruit a Network Engineer on a permanent basis.

Staffordshire University is on a journey to become the foremost modern higher education institution in the UK, with an international reputation for excellence, and they are looking for inspirational and effective people to take them to the next stage.

In 2018 they broke into the World University rankings for the first time and were named as a top 50 UK university by the Guardian. The quality of their student experience has placed them in the top 10 for teaching quality in the Sunday Times Good University Guide 2018 and in 2019 they achieved a Gold rating in the Teaching Excellence Framework.

Many of their students come from areas with low rates of participation in higher education and they continually strive to ensure the courses they offer meet the needs of people and employers. They are expanding their non-traditional, flexible study options, particularly in apprenticeships serving the public sector.
What are we looking for from you?

Staffordshire University are looking for a brilliant and friendly individual to join their Digital Services Networking Team in the role of Network Engineer.

Working with the team you will be responsible for the provision of University wide voice and data services ensuring that the network is performing effectively to support their learning and teaching activity.

On a daily basis you will be configuring, testing and installing Cisco network and telephony equipment, using industry standards and best practices, whilst using the management platform to monitor all devices and services to ensure that they are working correctly.

You will also be responsible for providing second line support for Incidents and Service Requests that arrive from the service desk. Your role will also cover support of the following areas: data cabling, W-Fi, Wi-Fi Location Analytics, IP Telephony and Contact Centre, Security via Firewalls and VPN, DHCP & DNS services and internet connectivity to their Azure Cloud and SAS services.

The successful applicant will have an opportunity to work on a number of exciting new technology projects to help Staffordshire University to become the UK’s leading Digital University.

This includes the design of their new building which will use Cisco software defined networking to bring a new digital experience to its occupants and visitors, powered by the network.

In order to apply you must have the following skills and experience:

• Previous experience as a Network Engineer.
• Be a technically minded, forward thinking individual who has excellent knowledge and skills in network design and switching and routing.
• Holds a CCNA qualification or equivalent experience of working on Cisco Hardware.
• Have exceptional communication and customer service skills and a passion for all things Digital to help innovate and provide creative solutions for customers at Staffordshire University.

In return for your dedication, Staffordshire University have a competitive benefits package available as follows:

• Competitive incremental rates of Pay
• 32 days Annual Leave plus 11 days Bank Holiday and Discretionary days
• Excellent Pension Scheme
• Access to continued professional and personal development
• An opportunity to become part of the wider University community
• Access to an Employee Assistance Programme
• Discounted Health & Fitness Facilities on site at the Stoke Campus
• Discounted Travel by Rail or Bus, with the option of season tickets loans

If you have the relevant experience and would like to apply, please submit your CV.

For more detailed information, or to view other vacancies with this organisation, please visit our dedicated recruitment website microsites.hays.co.uk/jobs/staffordshire-university-IT

Java Developer - Perm 75k-110k

Your New Company

Fin Tech

Your new role

Working On A Brand New GreenField Project

Tech you will use includes; Java, Spring Boot, Microservices, Kubernetes, Docker and you'll be helping them move towards cloud readiness.

The environment is agile and you'll join a small team where you'll create solutions with an emphasis on quality, automation and continuous integration.

What you'll need to succeed

You'll be a Java Developer with exposure to modern DevOps and Cloud technologies able to engage with front office users.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Java Developer - Perm 75k-110k

Your New Company

Fin Tech

Your new role

Working On A Brand New GreenField Project

Tech you will use includes; Java, Spring Boot, Microservices, Kubernetes, Docker and you'll be helping them move towards cloud readiness.

The environment is agile and you'll join a small team where you'll create solutions with an emphasis on quality, automation and continuous integration.

What you'll need to succeed

You'll be a Java Developer with exposure to modern DevOps and Cloud technologies able to engage with front office users.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

SQL Database Admin

KEY ACCOUNT ABILITIES:

• As a 3rd Line SQL Server DBA, you will be responsible for providing technical support for all in scope Microsoft SQL Server database environments in line with the organisation's established policies and procedures, including new installations and upgrades.
• You will support defining, implementing and managing our customers SQL Server database environments in line with architectural standards.
• You will assist developers and other DBAs, including within the customer organisations, with developments, implementations, upgrades and ongoing maintenance of the database environments.
• You will be part of a support team that provides 24x7 on call support on a rota basis, with a requirement to be available for additional work outside of normal office hours, including weekends and bank holidays.
• Customer engagement will be key, and you will establish and maintain good relationships with the customer organisation, and the various service delivery teams within Computacenter.

ROLES & RESPONSIBILITIES:

• Designing, developing and deploying of SQL Server technologies on Windows, Linux and Virtual Platforms across development, test and production systems
• Providing solutions and workarounds to incidents/problems
• Working to SLAs and deadlines
• Review of services and application delivery
• Prioritising and managing several tasks at a single time
• Establishing a good working relationship with wider teams and customers alike
• Keeping up to date with advancements in technology
• Working with a variety of customers to gain a detailed understanding of their requirements
• Willingness to Travel (Infrequent)
• Document writing / process creation

SKILLS/EXPERIENCE REQUIRED:
Essential

• UK based, SC cleared or eligible
• MS SQL Server 2008R2/2012/2014/2016/2017
• Extensive knowledge of the supporting toolsets
• Good T-SQL knowledge
• Understanding of High Availability and Disaster Recovery, including working experience of Log Shipping, Data Mirroring, SQL Always On and WSFC
• Understanding of MS SQL Reporting Services
• Understanding of MS SQL Integration Services
• Understanding of MS SQL Analysis Services
• Experience of working in a controlled ITIL environment with good understanding of control processes and procedures
• Knowledge of

o sizing, capacity planning and benchmarking
o backup and recovery
o performance tuning
o proactive monitoring and alerting

• Excellent decision making/problem solving skills
• Strong leadership skills
• Strong planning and organisational skills

Desirable

• Database architecture, design and implementation
• Knowledge of scripting and programming languages (Python, PowerShell, CommandShell, .Net)
• Understanding of MS SQL Polybase Services
• Mentoring, coaching and training junior staff
• Multi platform OS support and administration, including Windows, Solaris, HPUX, AIX & Linux
• Knowledge of ITIL, ISO 20000 & ISO 27000
• Understanding of patch and deployment methodologies
• Virtualisation technologies (VMWare, XenServer and HyperV)
• Cloud computing (Azure, AWS)
• Any knowledge of other RDBMS technologies, including Oracle, MySQL and Sybase would be advantageous

SQL Database Admin

KEY ACCOUNT ABILITIES:

• As a 3rd Line SQL Server DBA, you will be responsible for providing technical support for all in scope Microsoft SQL Server database environments in line with the organisation's established policies and procedures, including new installations and upgrades.
• You will support defining, implementing and managing our customers SQL Server database environments in line with architectural standards.
• You will assist developers and other DBAs, including within the customer organisations, with developments, implementations, upgrades and ongoing maintenance of the database environments.
• You will be part of a support team that provides 24x7 on call support on a rota basis, with a requirement to be available for additional work outside of normal office hours, including weekends and bank holidays.
• Customer engagement will be key, and you will establish and maintain good relationships with the customer organisation, and the various service delivery teams within Computacenter.

ROLES & RESPONSIBILITIES:

• Designing, developing and deploying of SQL Server technologies on Windows, Linux and Virtual Platforms across development, test and production systems
• Providing solutions and workarounds to incidents/problems
• Working to SLAs and deadlines
• Review of services and application delivery
• Prioritising and managing several tasks at a single time
• Establishing a good working relationship with wider teams and customers alike
• Keeping up to date with advancements in technology
• Working with a variety of customers to gain a detailed understanding of their requirements
• Willingness to Travel (Infrequent)
• Document writing / process creation

SKILLS/EXPERIENCE REQUIRED:
Essential

• UK based, SC cleared or eligible
• MS SQL Server 2008R2/2012/2014/2016/2017
• Extensive knowledge of the supporting toolsets
• Good T-SQL knowledge
• Understanding of High Availability and Disaster Recovery, including working experience of Log Shipping, Data Mirroring, SQL Always On and WSFC
• Understanding of MS SQL Reporting Services
• Understanding of MS SQL Integration Services
• Understanding of MS SQL Analysis Services
• Experience of working in a controlled ITIL environment with good understanding of control processes and procedures
• Knowledge of

o sizing, capacity planning and benchmarking
o backup and recovery
o performance tuning
o proactive monitoring and alerting

• Excellent decision making/problem solving skills
• Strong leadership skills
• Strong planning and organisational skills

Desirable

• Database architecture, design and implementation
• Knowledge of scripting and programming languages (Python, PowerShell, CommandShell, .Net)
• Understanding of MS SQL Polybase Services
• Mentoring, coaching and training junior staff
• Multi platform OS support and administration, including Windows, Solaris, HPUX, AIX & Linux
• Knowledge of ITIL, ISO 20000 & ISO 27000
• Understanding of patch and deployment methodologies
• Virtualisation technologies (VMWare, XenServer and HyperV)
• Cloud computing (Azure, AWS)
• Any knowledge of other RDBMS technologies, including Oracle, MySQL and Sybase would be advantageous