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Customer Service Advisor - 1st Line Support
  • Southampton, Hampshire
  • £17,000/annum
    • Permanent

Our client, a Telecommunications service is recruitment for Customer Service advisors to join their expanding team!

Role Summary

To build the reputation of the Service Operation centre by delivering exceptional customer service and 1st line support to customers.

Objectives:

Manage Customers:

  • Ensure best practice of Customer Service and Technical Support to customers.
  • Patience and tenacity, dealing with customers at their level
  • Log customer complaints and escalate to the relevant department

Manage Operations:

  • To manage the workload of assigned faults to the first line team members queue and resolve via best practices.
  • Be the face of the business by taking the bulk of inbound calls.
  • Attend 1-2-1 agent reviews to further progress knowledge and performance.
  • Maintaining the moral of the team to ensure the quality of support delivered to the customers is in keeping with the Company's operating processes.
  • Ensuring all customers calls are answered in line with KPI's
  • Ensuring all faults are expedited in line with customer expectations and KPI's
  • Proactive and flexible approach to work
  • Ensure any emails to the primary support email box are picked up and actioned

What we are looking for:

Computer Literate

Understanding of working on a rota schedule

Preferable - Some Call Centre exposure

Preferable - Use of a ticketing system and CRM

Preferable - Some understanding of the telecoms Industry

Cordant Group is an equal opportunities employer

Customer Service Advisor - 1st Line Support
  • Southampton, Hampshire
  • £17,000/annum
    • Permanent

Our client, a Telecommunications service is recruitment for Customer Service advisors to join their expanding team!

Role Summary

To build the reputation of the Service Operation centre by delivering exceptional customer service and 1st line support to customers.

Objectives:

Manage Customers:

  • Ensure best practice of Customer Service and Technical Support to customers.
  • Patience and tenacity, dealing with customers at their level
  • Log customer complaints and escalate to the relevant department

Manage Operations:

  • To manage the workload of assigned faults to the first line team members queue and resolve via best practices.
  • Be the face of the business by taking the bulk of inbound calls.
  • Attend 1-2-1 agent reviews to further progress knowledge and performance.
  • Maintaining the moral of the team to ensure the quality of support delivered to the customers is in keeping with the Company's operating processes.
  • Ensuring all customers calls are answered in line with KPI's
  • Ensuring all faults are expedited in line with customer expectations and KPI's
  • Proactive and flexible approach to work
  • Ensure any emails to the primary support email box are picked up and actioned

What we are looking for:

Computer Literate

Understanding of working on a rota schedule

Preferable - Some Call Centre exposure

Preferable - Use of a ticketing system and CRM

Preferable - Some understanding of the telecoms Industry

Cordant Group is an equal opportunities employer

Technical Business Analyst
  • Birmingham
  • c£50k
    • Permanent

Your new company
A Technical Business Analyst is now required to join a leading UK transportation service provider based in Birmingham.

Your new role
The Technical Business Analyst will play a key role in a strategic infrastructure transformation programme by taking responsibility for the technical and business analysis during the first two stages of this programme; working with the IT Transition Manager and the Programme Change Lead to support the programme’s success. You will support the technical transition team to manage and maintain tan inventory of servers and systems; analysing the inventory to create logical groupings that will support programme delivery planning. Furthermore, you will work closely with the Programme Change Lead to review and prepare the new service operating model; developing new operational processes and procedures as and when required.

What you'll need to succeed
The successful candidate will have proven experience of working on technically complex projects of work, with experience in different technologies and a solid understanding of application and database architecture. You will have proven experience working with IT suppliers, ensuring risk and issues are identified, tracked and reported in a timely manner. More so, you will be experienced in developing systems to improve performance and will be confident generating solutions analysis such as gap analysis and migration strategies. Furthermore, you will have proven ability in analysis of as-is and to-be processes, with the development of new ITIL-aligned processes and procedures in a multi-vendor environment and will have a solid understand of the ITIL framework.

Certifications such as ITIL, TOGAF or ISEB Business Analysis would be desirable but not essential.

What you'll get in return
You will be offered a salary of c£50k with an industry competitive benefits package. More so; you will have excellent flexible working opportunities, including flexible working and the option for remote working from home.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Technical Business Analyst
  • Birmingham
  • c£50k
    • Permanent

Your new company
A Technical Business Analyst is now required to join a leading UK transportation service provider based in Birmingham.

Your new role
The Technical Business Analyst will play a key role in a strategic infrastructure transformation programme by taking responsibility for the technical and business analysis during the first two stages of this programme; working with the IT Transition Manager and the Programme Change Lead to support the programme’s success. You will support the technical transition team to manage and maintain tan inventory of servers and systems; analysing the inventory to create logical groupings that will support programme delivery planning. Furthermore, you will work closely with the Programme Change Lead to review and prepare the new service operating model; developing new operational processes and procedures as and when required.

What you'll need to succeed
The successful candidate will have proven experience of working on technically complex projects of work, with experience in different technologies and a solid understanding of application and database architecture. You will have proven experience working with IT suppliers, ensuring risk and issues are identified, tracked and reported in a timely manner. More so, you will be experienced in developing systems to improve performance and will be confident generating solutions analysis such as gap analysis and migration strategies. Furthermore, you will have proven ability in analysis of as-is and to-be processes, with the development of new ITIL-aligned processes and procedures in a multi-vendor environment and will have a solid understand of the ITIL framework.

Certifications such as ITIL, TOGAF or ISEB Business Analysis would be desirable but not essential.

What you'll get in return
You will be offered a salary of c£50k with an industry competitive benefits package. More so; you will have excellent flexible working opportunities, including flexible working and the option for remote working from home.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Director of IT
  • Leicester
  • Up to £60,000
    • Permanent
Director of IT vacancy at Leicester College
Salary circa £60k plus 35 days annual leave, generous pension scheme, flexible working options and many other benefits.

Leicester College is a general further education college in the East Midlands offering students innovative and excellent facilities across several areas including construction, engineering, hospitality and art and design. The college was graded as a Good provider and also offers a strong HE provision in conjunction with De Montfort University which is rated TEF Gold.

With a circa. £46 million turnover and around 20,000 students, the college vision is “To equip people with the skills they need to be successful in education, in work and business and in their personal lives”.

In this exciting opportunity as Director of IT you will drive and continue to develop our IT services. You will be instrumental in building on the college success and help shape its future direction.

You will have a strong track record of success in managing IT services in a large organisation and will lead the implementation of the College E-strategy and use of technology throughout the organisation.

Managing a team that includes service delivery, software development, applications and insight analysts you will have the proven ability to provide outstanding customer focussed IT services to both internal and external stakeholders.

You will possess an engaging presentation style and be adept at written and oral communication. Experience of planning and managing a large budget is also required ensuring best value for money at all times.

If you have the relevant experience and would like to apply please submit your CV.


Director of IT
  • Leicester
  • Up to £60,000
    • Permanent
Director of IT vacancy at Leicester College
Salary circa £60k plus 35 days annual leave, generous pension scheme, flexible working options and many other benefits.

Leicester College is a general further education college in the East Midlands offering students innovative and excellent facilities across several areas including construction, engineering, hospitality and art and design. The college was graded as a Good provider and also offers a strong HE provision in conjunction with De Montfort University which is rated TEF Gold.

With a circa. £46 million turnover and around 20,000 students, the college vision is “To equip people with the skills they need to be successful in education, in work and business and in their personal lives”.

In this exciting opportunity as Director of IT you will drive and continue to develop our IT services. You will be instrumental in building on the college success and help shape its future direction.

You will have a strong track record of success in managing IT services in a large organisation and will lead the implementation of the College E-strategy and use of technology throughout the organisation.

Managing a team that includes service delivery, software development, applications and insight analysts you will have the proven ability to provide outstanding customer focussed IT services to both internal and external stakeholders.

You will possess an engaging presentation style and be adept at written and oral communication. Experience of planning and managing a large budget is also required ensuring best value for money at all times.

If you have the relevant experience and would like to apply please submit your CV.


Java Developer
  • London
  • £75,000
    • Permanent

Want to work for a global independent investment bank and financial services company?

You will join as a Java engineer, coming to a crucial point in your career – you may have a few years’ experience after graduating and are looking for an opportunity to join a multinational investment bank

You will join the commodities team working with front office to grow and expand this area of the firm’s business. Working directly with front office, this role will involve gathering requirements, designing and implementing solutions, as well as building and improving trading applications including their continuous integration.

You will need to have;

- Strong Java Development

- Understanding of Python desirable

- Passion for technology

- Experience working across the full project life cycle

- Clear, concise communicator

- Willingness to learn

What my client can offer you;

- Up to £75 k base

- Performance bonuses

- Lucrative benefits package and perks

- Flexible working arrangements

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Java Developer
  • London
  • £75,000
    • Permanent

Want to work for a global independent investment bank and financial services company?

You will join as a Java engineer, coming to a crucial point in your career – you may have a few years’ experience after graduating and are looking for an opportunity to join a multinational investment bank

You will join the commodities team working with front office to grow and expand this area of the firm’s business. Working directly with front office, this role will involve gathering requirements, designing and implementing solutions, as well as building and improving trading applications including their continuous integration.

You will need to have;

- Strong Java Development

- Understanding of Python desirable

- Passion for technology

- Experience working across the full project life cycle

- Clear, concise communicator

- Willingness to learn

What my client can offer you;

- Up to £75 k base

- Performance bonuses

- Lucrative benefits package and perks

- Flexible working arrangements

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Marketing Manager
  • Slough
  • Competitive
    • Permanent

Your new company
A global IT solutions company providing B2B solutions in a fast-paced, dynamic environment.

Your new role
The Marketing Manager will be responsible for working driving the demand, lead generation, pipeline generation and acceleration for the sales teams. The marketing manager will develop targeted, integrated campaigns, providing comprehensive campaign briefs for the sales teams and wider business alongside a marketing calendar. The marketing manager will engage heavily with the sales teams to ensure that all campaigns are clearly understood and will do this for all customer facing teams ensuring the quality and consistency of all marketing activities by adhering to GDPR regulations as well as maintaining data integrity of the CRM software.

What you'll need to succeed
You will need to combine a solid commercial awareness and customer focus with a creative streak to inject new ideas. You'll need a good track record of B2B demand generation and ideally will have experience dealing with major IT companies previously. You will have an understanding of the demands and drivers for IT companies in UK markets, good B2B marketing mix understanding as well as inbound and outbound marketing techniques.

What you'll get in return
The chance to work in a collaborative and successful team, work across multiple business functions alongside senior stakeholders as well as a healthy remuneration package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Marketing Manager
  • Slough
  • Competitive
    • Permanent

Your new company
A global IT solutions company providing B2B solutions in a fast-paced, dynamic environment.

Your new role
The Marketing Manager will be responsible for working driving the demand, lead generation, pipeline generation and acceleration for the sales teams. The marketing manager will develop targeted, integrated campaigns, providing comprehensive campaign briefs for the sales teams and wider business alongside a marketing calendar. The marketing manager will engage heavily with the sales teams to ensure that all campaigns are clearly understood and will do this for all customer facing teams ensuring the quality and consistency of all marketing activities by adhering to GDPR regulations as well as maintaining data integrity of the CRM software.

What you'll need to succeed
You will need to combine a solid commercial awareness and customer focus with a creative streak to inject new ideas. You'll need a good track record of B2B demand generation and ideally will have experience dealing with major IT companies previously. You will have an understanding of the demands and drivers for IT companies in UK markets, good B2B marketing mix understanding as well as inbound and outbound marketing techniques.

What you'll get in return
The chance to work in a collaborative and successful team, work across multiple business functions alongside senior stakeholders as well as a healthy remuneration package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.