FM/Helpdesk Support Officer
40 hours
Bedfordshire
A bit about us:
Arcus is driven by over 4,000 people. We bring together the unique skills, knowledge and experience that our clients really value. Our behaviours are aligned to encourage our people to share ways of doing something better, saving time, effort or money. It is not just what we do that makes us standout, it is how we do it that makes us truly different, that, coupled with our core values - Do it SIMPLY, Do it WELL, Do it WITH PASSION which underpin everything we do.
Your new role:
A key administration support position with the responsibility for ensuring all day to day reactive and routine planned preventative maintenance tasks are issued to the appropriate operative or sub-contractor to deliver a safe, fit for purpose and high-quality environment for the customers and employees of Central Bedfordshire Council.
What you'll be responsible for:
- Manage work load and schedule work orders to field based operatives and sub-contractors in accordance with the priorities set by the Aeromark system
- Responsible for the effective issue of reactive and routine planned maintenance tasks to the appropriate operative or sub-contractor
- Liaise with managing engineer and field-based operatives to ensure all works scheduled (reactive and planned maintenance) are completed within set Service Level Agreement (SLA)
- Progress sub-contractor eta's
- Communicate identified risks in a prompt and effective manner
- Communicate directly with field-based operatives and client to ensure works are being progressed and followed up through to completion
- Update the Verisae system on a regular basis
- Manage work load and prioritise duties efficiently
- Contributes to the development and implementation of a robust FM service team to ensure that a high-quality service is provided to all Central Bedfordshire Council customers and stakeholders
- Sub-contractor support - issuing POs and monitoring work orders
- Supplier and sub-contract invoice queries - through to resolution
- Track and monitor compliance of operative's equipment
To be successful in this role you will have:
- Knowledge of customer support operations to include a good knowledge of CAFM software
- Experience within a Facilities Management environment / professional customer services environment
- Understanding of FM and support services contracting and performance measurement and monitoring
- Excellent verbal communication skills and good telephone manner
- Excellent administration and time management skills
- IT literate with experience of MS Office applications i.e. Word, Excel and Outlook
- Ability to work under pressure and meet tight deadlines
- Team Player but capable of working on own initiative to fully understand implications of changes and effective working methods
- Strong planning, analytical and organisational skills
- The ability to deal with people at all levels
In addition to a competitive salary Arcus employee can enjoy 25 days annual leave + bank holidays, a generous contributory pension scheme of matched contributions up to 6%, gym discounts and life assurance. At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to all our staff across our organisation.