IT Assistant – 6 Months Contract – Basingstoke

IN SCOPE OF IR35 

Essential:-  Higher education in Information Technology. 3 Plus years of information technology experience. Profound IT infrastructure & IT operations experience. Solid ITIL knowledge. MS O365 Suite, Communication & Collaboration tools. Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server. Skills of network topology & IP address management. Demonstrated learning agility both technically as well as processes & applications related.
 
IT Assistant Main Purpose of Position:

The IT Assistant is accountable to manage & support services in all IT Infrastructure & workplace service areas – Service Desk, workplace services, mobility, network, platforms, data centres & security for the client site at UK, Hook.

The IT Assistant supports the service delivery of local, regional & global service providers, ensures services out of the scope of the global service partners & support the Site Service Leader in the IT Service Management - Service Delivery, Service Operation & Service Transition.

The IT Assistant ensures local IT operation & workplace services provided to the site according to the client Enterprise Technology Service standards by partnering with the global TechOps IT service towers & Business IT. They will support the Infrastructure as well as Business IT projects & has a broad understanding of the IT Infrastructure & cloud service landscape.

Key Responsibilities:

• Establishes, manages & supports IT infrastructure & workplace service provided to the site.
• Ensures local IT support & IT operations as well as fast & professional problem handling including the management of internal & external service providers
• Manages & coordinates user on/off-boarding
• Purchases & manages IT assets & inventories.
• Controls cost & manages costs according to P2P policies
• Co-ordinates, plans & supports local IT infrastructure activities & projects
• Support continuously IT service management improvement
• Effective business partnering with other Business IT departments to support them in IT infrastructure requirements & implementations.

IT Assistant Experiences & Knowledge

Essential:

• Higher education in Information Technology
• Three plus years of information technology experience
• Profound IT infrastructure & IT operations experience
• Good knowledge of IT Service Management (ITIL) & process-oriented service structures
• Good skills of the MS O365 Suite, Communication & Collaboration tools
• Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server
• Skills of network topology & IP address management
• Demonstrated learning agility both technically as well as processes & applications related.
• Demonstrated ability to proactively identify issues & either resolve or escalate to the appropriate level for resolution
• Strong problem-solving skills, anticipates & resolves complex problems
• Experienced in working with local & global service providers as part of an IT matrix organization in multi culture enterprise.
• Business need & solution oriented

Beneficial / Desired:

• ITIL Foundation certification
• Microsoft certified (e.g. MCSA Cloud Platform & Infrastructure)

Travel: 

Role will be between Basingstoke & Hook
 

Candidates must be eligible to work in the UK

 

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

IT Assistant – 6 Months Contract – Basingstoke

IN SCOPE OF IR35 

Essential:-  Higher education in Information Technology. 3 Plus years of information technology experience. Profound IT infrastructure & IT operations experience. Solid ITIL knowledge. MS O365 Suite, Communication & Collaboration tools. Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server. Skills of network topology & IP address management. Demonstrated learning agility both technically as well as processes & applications related.
 
IT Assistant Main Purpose of Position:

The IT Assistant is accountable to manage & support services in all IT Infrastructure & workplace service areas – Service Desk, workplace services, mobility, network, platforms, data centres & security for the client site at UK, Hook.

The IT Assistant supports the service delivery of local, regional & global service providers, ensures services out of the scope of the global service partners & support the Site Service Leader in the IT Service Management - Service Delivery, Service Operation & Service Transition.

The IT Assistant ensures local IT operation & workplace services provided to the site according to the client Enterprise Technology Service standards by partnering with the global TechOps IT service towers & Business IT. They will support the Infrastructure as well as Business IT projects & has a broad understanding of the IT Infrastructure & cloud service landscape.

Key Responsibilities:

• Establishes, manages & supports IT infrastructure & workplace service provided to the site.
• Ensures local IT support & IT operations as well as fast & professional problem handling including the management of internal & external service providers
• Manages & coordinates user on/off-boarding
• Purchases & manages IT assets & inventories.
• Controls cost & manages costs according to P2P policies
• Co-ordinates, plans & supports local IT infrastructure activities & projects
• Support continuously IT service management improvement
• Effective business partnering with other Business IT departments to support them in IT infrastructure requirements & implementations.

IT Assistant Experiences & Knowledge

Essential:

• Higher education in Information Technology
• Three plus years of information technology experience
• Profound IT infrastructure & IT operations experience
• Good knowledge of IT Service Management (ITIL) & process-oriented service structures
• Good skills of the MS O365 Suite, Communication & Collaboration tools
• Basis knowledge about Client-/Server Applications und standard Operation systems like MS Windows, Apple iOS. MS Windows Server
• Skills of network topology & IP address management
• Demonstrated learning agility both technically as well as processes & applications related.
• Demonstrated ability to proactively identify issues & either resolve or escalate to the appropriate level for resolution
• Strong problem-solving skills, anticipates & resolves complex problems
• Experienced in working with local & global service providers as part of an IT matrix organization in multi culture enterprise.
• Business need & solution oriented

Beneficial / Desired:

• ITIL Foundation certification
• Microsoft certified (e.g. MCSA Cloud Platform & Infrastructure)

Travel: 

Role will be between Basingstoke & Hook
 

Candidates must be eligible to work in the UK

 

Established in 1978, NES Global Talent provides a complete range of contract and permanent talent solutions to the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. With more than 40 offices in 28 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. Offering far more than a traditional recruitment service, we fully support our contractors while they are on assignment with everything from securing visas and work permits, to providing market leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

• .NET Developer, C#
• (Tech stack: .NET Developer, ASP.NET MVC, C#, WPF, MVVM, Prism, SQL Server 2016, Agile, TDD, BDD, .NET Developer, Urgent)
• (.NET Developer, ASP.NET, C#, C#.NET, dot NET, Web Application Development, Desktop,
• Winforms, Windows Forms, .NET 4.5, ASP.NET MVC 5, WCF, RESTful, Web API 2, WPF, MVVM,
• Prism, SQL Server 2016, Agile, TDD, BDD, NoSQL databases, Git, Code-First Entity Framework,
• Node.JS, Ruby, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer

• .NET Developer, C#
• (Tech stack: .NET Developer, ASP.NET MVC, C#, WPF, MVVM, Prism, SQL Server 2016, Agile, TDD, BDD, .NET Developer, Urgent)
• (.NET Developer, ASP.NET, C#, C#.NET, dot NET, Web Application Development, Desktop,
• Winforms, Windows Forms, .NET 4.5, ASP.NET MVC 5, WCF, RESTful, Web API 2, WPF, MVVM,
• Prism, SQL Server 2016, Agile, TDD, BDD, NoSQL databases, Git, Code-First Entity Framework,
• Node.JS, Ruby, Analyst Programmer, Engineer, Architect, Consultant, .NET Developer

SAP Expert/Consultant

Our client, the UK's leading provider of IT solutions and services is looking to hire an SAP Expert/Consultant.

The SAP Expert/Consultant role encompasses a high-level solution optioneering and design exercise to evaluate options for implementing SAP for the business. This project will involve delivering a new SAP solution within the next 16-20 months.

This is a 3 month contract that will be paid through a PAYE or Umbrella company.

Responsibilities for the SAP Expert/Consultant:

· Options, roadmaps to achieve, costs needed to deliver, high level overview of options and approaches to delivery.
· Important to have knowledge of the market
· This person will be responsible for managing the project and keeping shareholders up to date with progress.
· This person will be responsible for producing an 'Options Paper', business case and an overall solution.
· Experience working on large scale projects with values up to £10M.

Experience for the SAP Expert/Consultant:

· Able to liaise with senior stakeholders
· Able to gather requirements
· Experience producing roadmaps
· Costings and budgetary responsibility
· A high-level view of delivery partners' options and approach

If you would like to apply for the SAP Expert/Consultant role, please click apply now.

SAP Expert/Consultant

Our client, the UK's leading provider of IT solutions and services is looking to hire an SAP Expert/Consultant.

The SAP Expert/Consultant role encompasses a high-level solution optioneering and design exercise to evaluate options for implementing SAP for the business. This project will involve delivering a new SAP solution within the next 16-20 months.

This is a 3 month contract that will be paid through a PAYE or Umbrella company.

Responsibilities for the SAP Expert/Consultant:

· Options, roadmaps to achieve, costs needed to deliver, high level overview of options and approaches to delivery.
· Important to have knowledge of the market
· This person will be responsible for managing the project and keeping shareholders up to date with progress.
· This person will be responsible for producing an 'Options Paper', business case and an overall solution.
· Experience working on large scale projects with values up to £10M.

Experience for the SAP Expert/Consultant:

· Able to liaise with senior stakeholders
· Able to gather requirements
· Experience producing roadmaps
· Costings and budgetary responsibility
· A high-level view of delivery partners' options and approach

If you would like to apply for the SAP Expert/Consultant role, please click apply now.

Level 2 Service Desk Engineer

An exciting opportunity has opened for an experienced 2nd line support engineer to join a dynamic and fast paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication skills and be skilled in problem diagnoses and will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Role

Job title: Level 2 Service Desk Engineer

Location: Surrey

Hours of work: 37.5 Hours per week Monday to Friday (09.00 - 17.30)

Reporting to: Service Desk Team Leader

Main responsibilities:

• Escalation point for Level 1 engineers
• Aid in the resolution of Major incidents
• Assure regular and timely response based on customer SLAs to email and telephone assistance requests
• Build partnerships with users by regularly demonstrating expertise and professionalism, work with internal and external resources to resolve issues quickly
• Develop and document procedures/technical resolution as part of building a training library, highlighting training requirements for the team
• Monitor, update, escalate and close tickets assigned to personal queue
• Provide detailed technical troubleshooting notes
• Process overflow calls during periods of high demand

Requirements:

Essential:

• At least two years' experience in a similar role
• Ability to listen to a user explain a problem, determine the probable cause and logically take the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat
• Experience working with ticketing systems such as ServiceNow
• Knowledge and understanding of working to defined SLAs and KPIs
• Demonstrable experience with the following technologies.
  • Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, SharePoint VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune, Azure

• Understanding of TCP/IP networking
• Understanding of ITIL workflows and practices covering Incident, Problem, Change and Request Management
• A punctual and thorough work ethic, with astute attention to detail
• Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems
• Planning and self-organisation ability, demonstrating the ability to prioritise and meet required deadlines

• Excellent verbal and written communication skills with ability to communicate at all levels
• A conscientious team player with high level of self-motivation that knows when to seek guidance and escalate

• Flexible with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment, assisting outside working hours on occasion

• Self-starter, able to work independently but also a strong, dependable team player
• Prepared to 'go the extra mile' in delivering service on time and to the highest standards
• Strong emphasis on delivering an excellent customer experience, while working under pressure with urgency, with an ability to communicate professionally to all levels of the business.
• Excellent interpersonal and client-facing skills
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• High levels of accuracy, good numerical ability and reporting skills
• Analytical, a keen eye for detail and intuitive nature, demonstrating the ability to problem solve

Desirable:

• Microsoft certifications
• Qualification in ITIL
• Understanding of ISO 27001 principles

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard.

Level 2 Service Desk Engineer

An exciting opportunity has opened for an experienced 2nd line support engineer to join a dynamic and fast paced organisation. The successful candidate will be responsible for providing remote support to several customers, they will have excellent communication skills and be skilled in problem diagnoses and will have the ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Role

Job title: Level 2 Service Desk Engineer

Location: Surrey

Hours of work: 37.5 Hours per week Monday to Friday (09.00 - 17.30)

Reporting to: Service Desk Team Leader

Main responsibilities:

• Escalation point for Level 1 engineers
• Aid in the resolution of Major incidents
• Assure regular and timely response based on customer SLAs to email and telephone assistance requests
• Build partnerships with users by regularly demonstrating expertise and professionalism, work with internal and external resources to resolve issues quickly
• Develop and document procedures/technical resolution as part of building a training library, highlighting training requirements for the team
• Monitor, update, escalate and close tickets assigned to personal queue
• Provide detailed technical troubleshooting notes
• Process overflow calls during periods of high demand

Requirements:

Essential:

• At least two years' experience in a similar role
• Ability to listen to a user explain a problem, determine the probable cause and logically take the user through a step-by-step problem determination procedure either in person, over the telephone or IM chat
• Experience working with ticketing systems such as ServiceNow
• Knowledge and understanding of working to defined SLAs and KPIs
• Demonstrable experience with the following technologies.
  • Microsoft Windows Desktop/Server Operating Systems, Microsoft Office Suite 2013/2016, Exchange, Skype for Business, Microsoft Teams, Active Directory, Office 365, SharePoint VMWare vSphere, Microsoft Hyper-V, Citrix, SQL Server, SolarWinds, Microsoft SCCM, Intune, Azure

• Understanding of TCP/IP networking
• Understanding of ITIL workflows and practices covering Incident, Problem, Change and Request Management
• A punctual and thorough work ethic, with astute attention to detail
• Confidence to pursue necessary investigations and apply theories to ensure integrity of data and systems
• Planning and self-organisation ability, demonstrating the ability to prioritise and meet required deadlines

• Excellent verbal and written communication skills with ability to communicate at all levels
• A conscientious team player with high level of self-motivation that knows when to seek guidance and escalate

• Flexible with the ability to change priorities quickly and the capacity to handle multiple tasks in a fast-paced, changing environment, assisting outside working hours on occasion

• Self-starter, able to work independently but also a strong, dependable team player
• Prepared to 'go the extra mile' in delivering service on time and to the highest standards
• Strong emphasis on delivering an excellent customer experience, while working under pressure with urgency, with an ability to communicate professionally to all levels of the business.
• Excellent interpersonal and client-facing skills
• Proven ability to thrive in a busy working environment
• Deadline orientated with the ability to multitask and problem solve
• High levels of accuracy, good numerical ability and reporting skills
• Analytical, a keen eye for detail and intuitive nature, demonstrating the ability to problem solve

Desirable:

• Microsoft certifications
• Qualification in ITIL
• Understanding of ISO 27001 principles

Security Screening

It is a requirement of employment that employees pass a security screening to Baseline Personnel Security Standard.

FULL STACK DEVELOPER
Malmö, Sweden

A technology-driven, global communication company is looking for a Full Stack Developer to join their fast-paced, exciting team. Their innovative solutions help to connect businesses across the world. Build your career within a sociable company at the forefront of the technology industry and benefit from working with modern techniques such as Angular, .Net Core and Postgres/Cassandra in the cloud.

OVERVIEW

As a Full Stack Developer, you will be working in a collaborative environment with smart and passionate colleagues. The new and cool office in Malmö has a ping-pong table, Guns N’ Roses pinball game as well as a PlayStation!

RESPONSIBILITIES

As a Full Stack Developer your key duties will include:

• Plan, design and build new product features together with our product manager, CTO and the rest of the development team
• Discuss, design and implement new features from database and back end to front end
• Solving the technical challenges that come with a fast-growing SaaS-platform with huge data volumes
• Testing how new techniques and frameworks can be used to enhance our offering
• Improving existing code and solutions and resolving any bugs
• Continuously optimise our core codebase
• Working with the development team and DevOps and TechOps

REQUIREMENTS

To be considered for the role of Full Stack Developer, you must have:

• Fluency in both English and Swedish
• Highly competent in C#, SQL, JavaScript/typescript and preferably Angular
• Great knowledge of Visual Studio and Visual Code
• Worked with larger web applications and preferably with SaaS platforms
• Ability to insert larger codebases
• Understand how cloud services (Azure) can improve the product’s efficiency and stability

NEXT STEPS

To become a Full Stack Developer, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.

FULL STACK DEVELOPER
Malmö, Sweden

A technology-driven, global communication company is looking for a Full Stack Developer to join their fast-paced, exciting team. Their innovative solutions help to connect businesses across the world. Build your career within a sociable company at the forefront of the technology industry and benefit from working with modern techniques such as Angular, .Net Core and Postgres/Cassandra in the cloud.

OVERVIEW

As a Full Stack Developer, you will be working in a collaborative environment with smart and passionate colleagues. The new and cool office in Malmö has a ping-pong table, Guns N’ Roses pinball game as well as a PlayStation!

RESPONSIBILITIES

As a Full Stack Developer your key duties will include:

• Plan, design and build new product features together with our product manager, CTO and the rest of the development team
• Discuss, design and implement new features from database and back end to front end
• Solving the technical challenges that come with a fast-growing SaaS-platform with huge data volumes
• Testing how new techniques and frameworks can be used to enhance our offering
• Improving existing code and solutions and resolving any bugs
• Continuously optimise our core codebase
• Working with the development team and DevOps and TechOps

REQUIREMENTS

To be considered for the role of Full Stack Developer, you must have:

• Fluency in both English and Swedish
• Highly competent in C#, SQL, JavaScript/typescript and preferably Angular
• Great knowledge of Visual Studio and Visual Code
• Worked with larger web applications and preferably with SaaS platforms
• Ability to insert larger codebases
• Understand how cloud services (Azure) can improve the product’s efficiency and stability

NEXT STEPS

To become a Full Stack Developer, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.