Global Technology Company requires Customer Engineers for Uxbridge

Salary £24k circa dependent on experience + excellent package including vehicle, 24 days holiday + bank holidays ++++++

EPOS or ATM maintenance or installation experience is a preference, however, candidates with transferable skills are being considered - ie strong desktop hardware experience - customer skills are essential

Responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

and or in compliance with SLA’s

Requirement to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders

BASIC QUALIFICATIONS:

0-1 years of related experience

Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required

Experience in PC Hardware Maintenance and support

A+ Certification

ITE or Polytechnic in Electronics and Communications Engineering

Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly

Ability to work under pressure; Ability to meet deadlines and produce high quality work

Excellent interpersonal skills/customer relationship skills required

High level of mechanical/electrical aptitude

Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required

High level of personal integrity; Support and promote teamwork and cooperative effort

Must have the ability to work a flexible schedule

Global Technology Company requires Customer Engineers for Uxbridge

Salary £24k circa dependent on experience + excellent package including vehicle, 24 days holiday + bank holidays ++++++

EPOS or ATM maintenance or installation experience is a preference, however, candidates with transferable skills are being considered - ie strong desktop hardware experience - customer skills are essential

Responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

and or in compliance with SLA’s

Requirement to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders

BASIC QUALIFICATIONS:

0-1 years of related experience

Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required

Experience in PC Hardware Maintenance and support

A+ Certification

ITE or Polytechnic in Electronics and Communications Engineering

Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly

Ability to work under pressure; Ability to meet deadlines and produce high quality work

Excellent interpersonal skills/customer relationship skills required

High level of mechanical/electrical aptitude

Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required

High level of personal integrity; Support and promote teamwork and cooperative effort

Must have the ability to work a flexible schedule

Global Technology Company requires Customer Engineers for Harrow

Salary £24k circa dependent on experience + excellent package including vehicle, 24 days holiday + bank holidays ++++++

EPOS or ATM maintenance or installation experience is a preference, however, candidates with transferable skills are being considered - ie strong desktop hardware experience - customer skills are essential

Responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

and or in compliance with SLA’s

Requirement to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders

BASIC QUALIFICATIONS:

0-1 years of related experience

Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required

Experience in PC Hardware Maintenance and support

A+ Certification

ITE or Polytechnic in Electronics and Communications Engineering

Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly

Ability to work under pressure; Ability to meet deadlines and produce high quality work

Excellent interpersonal skills/customer relationship skills required

High level of mechanical/electrical aptitude

Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required

High level of personal integrity; Support and promote teamwork and cooperative effort

Must have the ability to work a flexible schedule

Global Technology Company requires Customer Engineers for Harrow

Salary £24k circa dependent on experience + excellent package including vehicle, 24 days holiday + bank holidays ++++++

EPOS or ATM maintenance or installation experience is a preference, however, candidates with transferable skills are being considered - ie strong desktop hardware experience - customer skills are essential

Responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction

and or in compliance with SLA’s

Requirement to perform work on products and services of low complexity, specifically financial/ATM products; Make minor repairs and replace components on Tier I equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders

BASIC QUALIFICATIONS:

0-1 years of related experience

Ability to work with Microsoft Office suite; Experience on Windows XP, Windows 2000 operating systems required

Experience in PC Hardware Maintenance and support

A+ Certification

ITE or Polytechnic in Electronics and Communications Engineering

Works well with minimal supervision; Good problem-solving skills; Ability to pick up new skills quickly

Ability to work under pressure; Ability to meet deadlines and produce high quality work

Excellent interpersonal skills/customer relationship skills required

High level of mechanical/electrical aptitude

Experience on maintaining computer hardware (Desktops, Servers, peripherals), routers, networks, switches, hubs required

High level of personal integrity; Support and promote teamwork and cooperative effort

Must have the ability to work a flexible schedule

Permanent Application Support Agent
Recruitment Agency Reference: 6949140

Location: Cambridge

Salary: Competitive

Venn Group is working alongside a global market leader in timetabling and resource scheduling software. The successful candidate will be joining a team of 5 other 1st line support agents in supporting customers with technical issues. Working closely with 2nd line, DevOps, and Development.

The successful candidate will be responsible for:

• Triaging Tickets raised in Zendesk for a wide range of products

• Investigating technical issues via phone, email and remote sessions

• Ensure calls are answered and issues logged within the targets provided

• Escalate issues according to client processes

• Follow basic processes and diagnostics to establish problem and where possible provide the fix to resolution

Essential skills include:

• Excellent communication skills and telephone manner

• Strong troubleshooting and problem solving skills

• Attention to detail throughout all tasks

• Ability to work as a team and independently

• Keen to learn new products and technologies

• Excellent customer service skills and desire to go above and beyond

• Knowledge of Windows OS and SQL

• Ability to work efficiently in a fast-paced environment whilst meeting SLA’s

Desirable skills include:

• Educated to degree standard or an equivalent discipline

• Experience of working in a technical support environment

• Experience of working with cloud based software

• Fluent in Dutch, German or French

If you are interested in this position or would like to find out more about similar roles please contact Alex Bell on  and email your updated CV to

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Permanent Application Support Agent
Recruitment Agency Reference: 6949140

Location: Cambridge

Salary: Competitive

Venn Group is working alongside a global market leader in timetabling and resource scheduling software. The successful candidate will be joining a team of 5 other 1st line support agents in supporting customers with technical issues. Working closely with 2nd line, DevOps, and Development.

The successful candidate will be responsible for:

• Triaging Tickets raised in Zendesk for a wide range of products

• Investigating technical issues via phone, email and remote sessions

• Ensure calls are answered and issues logged within the targets provided

• Escalate issues according to client processes

• Follow basic processes and diagnostics to establish problem and where possible provide the fix to resolution

Essential skills include:

• Excellent communication skills and telephone manner

• Strong troubleshooting and problem solving skills

• Attention to detail throughout all tasks

• Ability to work as a team and independently

• Keen to learn new products and technologies

• Excellent customer service skills and desire to go above and beyond

• Knowledge of Windows OS and SQL

• Ability to work efficiently in a fast-paced environment whilst meeting SLA’s

Desirable skills include:

• Educated to degree standard or an equivalent discipline

• Experience of working in a technical support environment

• Experience of working with cloud based software

• Fluent in Dutch, German or French

If you are interested in this position or would like to find out more about similar roles please contact Alex Bell on  and email your updated CV to

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Laptop Build Engineer

Lyneham - Nr Swindon
up to £25,000 + Full Benefits

This is a fantastic opportunity for you, an experienced Laptop Build Engineer, to join a leading IT Support company, based on site at a very large and prestigious site in Lyneham near to Swindon and Chippenham.

Joining a team of Laptop Build Engineers, you will be responsible for the provision of IT support in line with the clients SLA. It will include:

• Building / Imaging User Access Devices / UADs (Laptops, PCs / Desktops)
• Investigating and troubleshooting End User IT issues
• Working knowledge of Active Directory - Managing users and computers
• Troubleshooting peripheral devices

Note - You will either need SC Clearance or the ability to get SC Clearance with no restrictions, so no Criminal Record or anything that will prevent you getting it.

In order to be successful in your application for the Laptop Build Engineer position, it is essential that you are:

• At least 1 years’ experience in IT Support
• Imaging User Access Devices / Laptops
• A good team player
• Passionate about IT

Any experience working in an IT environment in a Government or Military background would be desirable, but not essential.

If you are an Laptop Build Engineer, 1st Line Support Technician, IT Support Engineer, 1st Line Support Engineer, IT Technician, Helpdesk Technician or Service Desk Engineer with strong Laptop building skills and Active Directory and either with SC Clearance or the ability to get SC Clearance, located near to Swindon and Chippenham, then please send your CV to me today! It's a great position and will go quickly.

Laptop Build Engineer

Lyneham - Nr Swindon
up to £25,000 + Full Benefits

This is a fantastic opportunity for you, an experienced Laptop Build Engineer, to join a leading IT Support company, based on site at a very large and prestigious site in Lyneham near to Swindon and Chippenham.

Joining a team of Laptop Build Engineers, you will be responsible for the provision of IT support in line with the clients SLA. It will include:

• Building / Imaging User Access Devices / UADs (Laptops, PCs / Desktops)
• Investigating and troubleshooting End User IT issues
• Working knowledge of Active Directory - Managing users and computers
• Troubleshooting peripheral devices

Note - You will either need SC Clearance or the ability to get SC Clearance with no restrictions, so no Criminal Record or anything that will prevent you getting it.

In order to be successful in your application for the Laptop Build Engineer position, it is essential that you are:

• At least 1 years’ experience in IT Support
• Imaging User Access Devices / Laptops
• A good team player
• Passionate about IT

Any experience working in an IT environment in a Government or Military background would be desirable, but not essential.

If you are an Laptop Build Engineer, 1st Line Support Technician, IT Support Engineer, 1st Line Support Engineer, IT Technician, Helpdesk Technician or Service Desk Engineer with strong Laptop building skills and Active Directory and either with SC Clearance or the ability to get SC Clearance, located near to Swindon and Chippenham, then please send your CV to me today! It's a great position and will go quickly.

IT Support Officer

Salary: £11.00 per hour
Location: Wakefield
Hours: Full Time 37.5 Hours (Mon-Fri)
Contract: Temporary
Duration: 1st April 2020 - 24th April 2020 (Cover while team complete off-site project)

Overview
An opportunity has become available for an IT Support Officer. We are on the lookout for an experienced IT professional. This position is to cover the IT team while they complete a project off-site. The successful candidate will be working alongside the (IM&T Manager) to service around 600 employees both F2F and over the telephone.

IT Support Officer Responsibilities:
* Monitoring and maintaining computer systems and network.
* Responding in a timely manner to service issues and requests.
* Providing technical support across the company (this may be in person or over the phone).
* Setting up accounts for new users.

IT Support Officer Requirements:
* Extensive knowledge of IT gained from working in an IT helpdesk environment for a minimum of 1 year.
* Experience and Knowledge of working with Windows 10.
* Comprehensive experience and knowledge of Office 365 applications including Teams and SharePoint.
* Confident to answer IT queries both on the telephone and face to face.
* Experience in solving IT issues remotely.

How to Apply for this IT Support Officer opportunity
The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact (0116) 262 37 33 and ask for Aaron.

If you have not been contacted regarding your application for this IT Support position within 7 days, please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, IT & Tech Support, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website. Please be aware that if unsuccessful, we will retain your CV on file and will endeavour to find you a suitable position unless notified of other.

IT Support Officer

Salary: £11.00 per hour
Location: Wakefield
Hours: Full Time 37.5 Hours (Mon-Fri)
Contract: Temporary
Duration: 1st April 2020 - 24th April 2020 (Cover while team complete off-site project)

Overview
An opportunity has become available for an IT Support Officer. We are on the lookout for an experienced IT professional. This position is to cover the IT team while they complete a project off-site. The successful candidate will be working alongside the (IM&T Manager) to service around 600 employees both F2F and over the telephone.

IT Support Officer Responsibilities:
* Monitoring and maintaining computer systems and network.
* Responding in a timely manner to service issues and requests.
* Providing technical support across the company (this may be in person or over the phone).
* Setting up accounts for new users.

IT Support Officer Requirements:
* Extensive knowledge of IT gained from working in an IT helpdesk environment for a minimum of 1 year.
* Experience and Knowledge of working with Windows 10.
* Comprehensive experience and knowledge of Office 365 applications including Teams and SharePoint.
* Confident to answer IT queries both on the telephone and face to face.
* Experience in solving IT issues remotely.

How to Apply for this IT Support Officer opportunity
The first stage of the application process is to apply online. If you would like any more information about this vacancy before applying, please feel free to contact (0116) 262 37 33 and ask for Aaron.

If you have not been contacted regarding your application for this IT Support position within 7 days, please assume that you have not been successful. We will however retain your application for any future roles for which you may be suitable.

Regional Recruitment Services Ltd acts as a Recruitment Agency and Employment Business that specialise in Customer Services & Administration, Sales & Marketing, IT & Tech Support, Accountancy & Finance, Supply Chain & Logistics, Engineering & Manufacturing and Trades & Labour. You can view all of our live vacancies by visiting our website. Please be aware that if unsuccessful, we will retain your CV on file and will endeavour to find you a suitable position unless notified of other.