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Junior Network Engineer - Customer Support
  • Cambridge
  • £20,000 - £26,000 per annum
    • Permanent
  • 09 Mar 2020

Job Title: Junior Network Engineer (Customer Support)

Salary: £20,000 - £26,000 p/a

Location: Cambridge

Type: Permanent

We are assisting our client in the search for a Junior Network Engineer to join their team in Cambridge. The ideal candidate for this excellent new role will be able to demonstrate a solid aptitude for IT, customer service and technical support, along with a genuine interest in the networking industry.

Junior Network Engineer (Customer Support) - Technical Skills and Attributes Required:

- Strong foundational knowledge in IT and an aptitude for technical support

- Excellent customer service skills

- A strong communicator, both written and verbal, who can deliver and explain technical concepts to a wide audience

- Comfortable working to demanding timescales and assuming individual responsibility for technical faults or queries raised by customers.

Junior Network Engineer (Customer Support) - Duties and Responsibilities:

- From the head office in Cambridge, you will be required to provide exceptional technical support for customers

- Diagnose and troubleshoot technical issues, providing clear and accurate instructions to ensure the swiftest possible resolution

- Log all issues on the ticketing system

A full list of duties and responsibilities can be provided on application. This is a critical position for our client and they anticiapte interviews to take place at the earliest opportunity. Don't hesitate to apply if you are looking for a challenging role in a business that will provide unbridled opportunities to learn and develop your technical skills.

Junior Network Engineer - Customer Support
  • Cambridge
  • £20,000 - £26,000 per annum
    • Permanent
  • 09 Mar 2020

Job Title: Junior Network Engineer (Customer Support)

Salary: £20,000 - £26,000 p/a

Location: Cambridge

Type: Permanent

We are assisting our client in the search for a Junior Network Engineer to join their team in Cambridge. The ideal candidate for this excellent new role will be able to demonstrate a solid aptitude for IT, customer service and technical support, along with a genuine interest in the networking industry.

Junior Network Engineer (Customer Support) - Technical Skills and Attributes Required:

- Strong foundational knowledge in IT and an aptitude for technical support

- Excellent customer service skills

- A strong communicator, both written and verbal, who can deliver and explain technical concepts to a wide audience

- Comfortable working to demanding timescales and assuming individual responsibility for technical faults or queries raised by customers.

Junior Network Engineer (Customer Support) - Duties and Responsibilities:

- From the head office in Cambridge, you will be required to provide exceptional technical support for customers

- Diagnose and troubleshoot technical issues, providing clear and accurate instructions to ensure the swiftest possible resolution

- Log all issues on the ticketing system

A full list of duties and responsibilities can be provided on application. This is a critical position for our client and they anticiapte interviews to take place at the earliest opportunity. Don't hesitate to apply if you are looking for a challenging role in a business that will provide unbridled opportunities to learn and develop your technical skills.

IT 1st Line Support Analyst
  • Warwick
  • £20,000 - £22,000 per annum
    • Permanent
  • 09 Mar 2020
IT 1st Line Support Analyst
4month contract
Fixed term - Salary between £21,000 - £22,000
Warwick based

We are looking for a 1st Line Support agent to join our busy IT department at our Warwick site.
Reporting to the IT Service Desk Manager, your main roles will be to provide a professional and customer-focused service for all our users.
You will need to effectively record all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards and provide on-site cover for the whole of the UK as per business requirements.

Main areas of the job will consist of:
*Investigate and diagnose Incidents
*To keep the company asset database up to date
*Escalate calls to the, Second Line Support, Infrastructure, and Application Support teams as required
*Liaising with third party suppliers where necessary, logging tickets as required and acting as a central point of contact.
*Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager.
*Coordinating IT inductions

Key areas of responsibility include:
*To be the first point of contact into the IT department, providing the requisite number of hours of cover to the support hours required by the business
*Respond to calls related to all IT queries, requests, hardware/software issues and problems via a variety of sources (Telephone, Email, Web Portal) and log those contacts in the appropriate Service Management tool.
*Manage contacts logged in the Service Management tool, either in person by or via escalation to the appropriate team or person, ensuring that the "customer" is set the correct expectation in terms of actions required, timescales, and follow through, to ensure customer expectations are met.
*Ensure incoming contacts are logged accurately and that sufficient information is acquired to achieve a restoration service in as soon as possible.
*Monitor Service Desk calls to ensure where possible they are closed within agreed SLA's.
*To contribute to overall achievements of service levels by maintaining agreed personal targets and assisting in ensuring SLAs and KPIs (Key Performance Indicators) are met.
*Manage communications around updates, major incidents and initiatives for IT services into the BDR Thermea UK IT user community.

The Person:
We are looking for an individual that:
*Educated to a reasonable academic level.
*Knowledge of Microsoft Office Applications and basic knowledge of Desktop operating systems (Win7, Win10).
*Knowledge of Android mobile operating systems
*Strong interpersonal and communication skills, particularly customer facing skills including listening skills and an excellent telephone manner.
*Experience of working in a customer support environment.
*Problem solving and analytical skills.
*Ability to work effectively as a member of a team whilst able to understand instructions and use own initiative to work with minimum supervision.
*Ability to follow procedures.
*Able to assess business priorities and prioritise IT support logs.
*Able to assess the business impact of hardware and software downtime, and schedule work or respond to customer requests accordingly.
*Willingness to learn and be flexible

send your cv in to

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

IT 1st Line Support Analyst
  • Warwick
  • £20,000 - £22,000 per annum
    • Permanent
  • 09 Mar 2020
IT 1st Line Support Analyst
4month contract
Fixed term - Salary between £21,000 - £22,000
Warwick based

We are looking for a 1st Line Support agent to join our busy IT department at our Warwick site.
Reporting to the IT Service Desk Manager, your main roles will be to provide a professional and customer-focused service for all our users.
You will need to effectively record all IT Incidents, Requests and Problems, ensuring all relevant details are captured in line with Service Desk standards and provide on-site cover for the whole of the UK as per business requirements.

Main areas of the job will consist of:
*Investigate and diagnose Incidents
*To keep the company asset database up to date
*Escalate calls to the, Second Line Support, Infrastructure, and Application Support teams as required
*Liaising with third party suppliers where necessary, logging tickets as required and acting as a central point of contact.
*Monitoring and tracking Incidents, Requests or Problems, escalating where necessary to other resolver groups, or line Manager.
*Coordinating IT inductions

Key areas of responsibility include:
*To be the first point of contact into the IT department, providing the requisite number of hours of cover to the support hours required by the business
*Respond to calls related to all IT queries, requests, hardware/software issues and problems via a variety of sources (Telephone, Email, Web Portal) and log those contacts in the appropriate Service Management tool.
*Manage contacts logged in the Service Management tool, either in person by or via escalation to the appropriate team or person, ensuring that the "customer" is set the correct expectation in terms of actions required, timescales, and follow through, to ensure customer expectations are met.
*Ensure incoming contacts are logged accurately and that sufficient information is acquired to achieve a restoration service in as soon as possible.
*Monitor Service Desk calls to ensure where possible they are closed within agreed SLA's.
*To contribute to overall achievements of service levels by maintaining agreed personal targets and assisting in ensuring SLAs and KPIs (Key Performance Indicators) are met.
*Manage communications around updates, major incidents and initiatives for IT services into the BDR Thermea UK IT user community.

The Person:
We are looking for an individual that:
*Educated to a reasonable academic level.
*Knowledge of Microsoft Office Applications and basic knowledge of Desktop operating systems (Win7, Win10).
*Knowledge of Android mobile operating systems
*Strong interpersonal and communication skills, particularly customer facing skills including listening skills and an excellent telephone manner.
*Experience of working in a customer support environment.
*Problem solving and analytical skills.
*Ability to work effectively as a member of a team whilst able to understand instructions and use own initiative to work with minimum supervision.
*Ability to follow procedures.
*Able to assess business priorities and prioritise IT support logs.
*Able to assess the business impact of hardware and software downtime, and schedule work or respond to customer requests accordingly.
*Willingness to learn and be flexible

send your cv in to

Certes Computing (and all of its subsidiary companies) is committed to promoting equality and diversity in its business operations.

Leeds Graduate / Junior CRM Consultant
  • Leeds
  • £20,000 - £25,000 per annum
    • Permanent
  • 09 Mar 2020
Technology role open to all degree subjects.

Looking for highly-motivated recent graduates or individuals with some work experience.

Working as a Consultant, based out of their Leeds city centre office, within Leeds train station, you will be designing and delivering systems on a leading CRM platform.

With ambitious plans, you will be given the opportunity to grow with the business and become a future leader within the company. The company provides a clear career structure and path with an attractive pay scale to help staff with the ambition to thrive in a successful career.

What does the role involve?

Initially working alongside senior staff, you will be involved in visiting clients, receive training on the CRM platform and also complimentary business analysis training.

- Design & Configuring the Solution
- Requirements Gathering
- Business Analysis
- Data Modelling
- Delivering Training

What skills are they looking for?

- Enthusiastic, professional, confident and be willing to learn new technologies and skills
- Excellent listening and communication skills to fully understand the customer requirements and pain points
- Ability to handle multiple, simultaneous client projects
- Technical acumen to convert plans into real solutions that work
- Driven by customer success with a team player attitude
- Willing to train and become a Certified Consultant

Education and Experience Required?

- Educated to degree standard with an interest in technology
- Experience with other CRM software a plus
- Strong presentation and communication skills
- Experience of working with large data sets, via databases or spreadsheets an advantage
- Located and able to work in the United Kingdom
- Experience may have been gained from your studies
- Not eligible for visa sponsorship

What the company is offering:

- Competitive Salary £20,000 to £25,000
- Clearly defined Career Path
- Annual Review
- Discretionary Bonus
- 22 Days Annual Holiday
- Subsidised Social every 2 months chosen by employees
- Fruit and Snacks in the office
- Option to work from home

Leeds Graduate / Junior CRM Consultant
  • Leeds
  • £20,000 - £25,000 per annum
    • Permanent
  • 09 Mar 2020
Technology role open to all degree subjects.

Looking for highly-motivated recent graduates or individuals with some work experience.

Working as a Consultant, based out of their Leeds city centre office, within Leeds train station, you will be designing and delivering systems on a leading CRM platform.

With ambitious plans, you will be given the opportunity to grow with the business and become a future leader within the company. The company provides a clear career structure and path with an attractive pay scale to help staff with the ambition to thrive in a successful career.

What does the role involve?

Initially working alongside senior staff, you will be involved in visiting clients, receive training on the CRM platform and also complimentary business analysis training.

- Design & Configuring the Solution
- Requirements Gathering
- Business Analysis
- Data Modelling
- Delivering Training

What skills are they looking for?

- Enthusiastic, professional, confident and be willing to learn new technologies and skills
- Excellent listening and communication skills to fully understand the customer requirements and pain points
- Ability to handle multiple, simultaneous client projects
- Technical acumen to convert plans into real solutions that work
- Driven by customer success with a team player attitude
- Willing to train and become a Certified Consultant

Education and Experience Required?

- Educated to degree standard with an interest in technology
- Experience with other CRM software a plus
- Strong presentation and communication skills
- Experience of working with large data sets, via databases or spreadsheets an advantage
- Located and able to work in the United Kingdom
- Experience may have been gained from your studies
- Not eligible for visa sponsorship

What the company is offering:

- Competitive Salary £20,000 to £25,000
- Clearly defined Career Path
- Annual Review
- Discretionary Bonus
- 22 Days Annual Holiday
- Subsidised Social every 2 months chosen by employees
- Fruit and Snacks in the office
- Option to work from home

Service Desk Analyst
  • Leatherhead
  • £20,000 - £25,000 per annum, OTE
    • Permanent
  • 09 Mar 2020

Service Desk Analyst - Leatherhead - £25,000 - Microsoft products experience, Active Directory

Lynx Recruitment is working with an UK Leader who are on the lookout for a Service Desk Analyst to join their growing team in Leatherhead. This role also allows training and growth to then develop your career on a path you wish to choose.

The Service Desk Analyst is part of a team that field support calls and creates a record of the request. He/she will resolve all Level One/Level Two support calls over the phone or in person, escalating requests as necessary.

Skills:
- Experience of working with Microsoft technologies
- Experience with Active Directory

If the Service Desk Analyst role is of interest then please do apply!

Service Desk Analyst
  • Leatherhead
  • £20,000 - £25,000 per annum, OTE
    • Permanent
  • 09 Mar 2020

Service Desk Analyst - Leatherhead - £25,000 - Microsoft products experience, Active Directory

Lynx Recruitment is working with an UK Leader who are on the lookout for a Service Desk Analyst to join their growing team in Leatherhead. This role also allows training and growth to then develop your career on a path you wish to choose.

The Service Desk Analyst is part of a team that field support calls and creates a record of the request. He/she will resolve all Level One/Level Two support calls over the phone or in person, escalating requests as necessary.

Skills:
- Experience of working with Microsoft technologies
- Experience with Active Directory

If the Service Desk Analyst role is of interest then please do apply!

Junior SQL Developer - Winchester - £20K to £25K
  • Winchester
  • £20,000 - £25,000 per annum
    • Permanent
  • 09 Mar 2020

Junior MS-SQL Developer required to join a growing company from their head office based on the outskirts of Winchester.

The role of a Junior SQL Developer will involve working within a small team environment, on a Microsoft platform. The position will involve creating scheduled reports within SQL and SSIS for internal staff and customers and preparing data for analytical applications.

My client is looking for someone who is keen to learn new skills, able to research problems on their own, whilst also able to collaborate and work well within a small team. The ideal candidate should have good logical problem-solving skills and the confidence to ask questions when required. They would be happy to employ someone with the right mind-set over current technical knowledge as they are happy to provide onsite training.

My client is ideally looking for someone with the following skillset:

  • Some previous experience of SQL, either using or supporting Microsoft SQL Server Management Studio.
  • Understanding of SQL Server or relational databases, ideally with the ability to write stored procedures or views etc.
  • Experience with SSIS or DTS along with ETL.
  • A methodical and logical approach to problem solving.
  • The ability to work successfully within a team.
  • A 'can do' attitude and 'customer first' approach
  • Good interpersonal skills.

This is an excellent opportunity to join a growing company that would be able to offer further training and career opportunities to the right candidates along with a strong benefits package.

Junior SQL Developer - Winchester - £20K to £25K
  • Winchester
  • £20,000 - £25,000 per annum
    • Permanent
  • 09 Mar 2020

Junior MS-SQL Developer required to join a growing company from their head office based on the outskirts of Winchester.

The role of a Junior SQL Developer will involve working within a small team environment, on a Microsoft platform. The position will involve creating scheduled reports within SQL and SSIS for internal staff and customers and preparing data for analytical applications.

My client is looking for someone who is keen to learn new skills, able to research problems on their own, whilst also able to collaborate and work well within a small team. The ideal candidate should have good logical problem-solving skills and the confidence to ask questions when required. They would be happy to employ someone with the right mind-set over current technical knowledge as they are happy to provide onsite training.

My client is ideally looking for someone with the following skillset:

  • Some previous experience of SQL, either using or supporting Microsoft SQL Server Management Studio.
  • Understanding of SQL Server or relational databases, ideally with the ability to write stored procedures or views etc.
  • Experience with SSIS or DTS along with ETL.
  • A methodical and logical approach to problem solving.
  • The ability to work successfully within a team.
  • A 'can do' attitude and 'customer first' approach
  • Good interpersonal skills.

This is an excellent opportunity to join a growing company that would be able to offer further training and career opportunities to the right candidates along with a strong benefits package.