Costello Medical is a rapidly growing global healthcare agency specialising in medical communications and health economics. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Sunday Times Top 100 Best Small Companies to Work For list for four consecutive years.

As a Facilities and IT Administrator, you will be joining our London team during an exciting period of growth which will see us moving to new office space in July 2020. You will be the first facilities colleague in our new London office and will play an instrumental role in supporting our facilities and office management to ensure its smooth running. In collaboration with the London Office Lead and our Cambridge-based facilities team, you will withhold our standards of exceptional customer service and will value the opportunity to support colleagues in a fast-paced and friendly environment.

Your responsibilities will include:

• Supporting the office move project and assisting with the move itself
• Taking an active role in creating a safe, tidy and professional environment with responsibility for day-to-day health and safety
• Providing basic IT and telephone support for end users
• Liaising with service providers and suppliers
• Greeting visitors to the office with a high level of professionalism
• Assisting the HR team in setting up for interviews
• Maintaining essential office and kitchen supplies, including IT equipment
• Answering the telephone and taking messages
• Processing incoming and outgoing mail
• Arranging national and international shipments
• Assisting with the organisation of internal and external events, such as client meetings and office socials
• Providing administrative support to the London Office Lead with any ad-hoc tasks
• Other ad-hoc tasks as designated by our Operations team

We are looking for a candidate who is proactive, eager to take on new challenges, and who will thrive on providing a high level of support to our colleagues.

To be successful in this role, you will need:

• Previous facilities experience
• Strong organisational skills including the ability to plan and prioritise your own time and communicate this to others
• Excellent written and verbal communication skills
• Dedication to providing excellent customer service
• Friendly and approachable demeanour
• Excellent levels of productivity, and the flexibility to respond to changing deadlines
• Experience using Microsoft Office
• Exceptional attention to detail and high professional standards

• A starting salary between £20,000 and £24,000 depending on your prior experience and qualifications
• 25 days holiday per annum in addition to bank holidays, with the option to increase this further after 6 months
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions
• 4% employer pension contributions and a salary-exchange-for-pension scheme
• Critical Illness Cover, Income Protection and Life Assurance
• Access to an Employee Assistance Programme
• Interest-free travel loan scheme
• Discounted gym membership
• Comprehensive travel insurance
• Flexible working hours
• Paid study leave and funding for external qualification

Please submit your CV and a cover letter via our online application form. In your cover letter you should explain why you think you would be suited to the role and why you would like to join Costello Medical. Your resume should clearly state dates of all relevant degrees and grades achieved where applicable.

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications and health economics. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Sunday Times Top 100 Best Small Companies to Work For list for four consecutive years.

As a Facilities and IT Administrator, you will be joining our London team during an exciting period of growth which will see us moving to new office space in July 2020. You will be the first facilities colleague in our new London office and will play an instrumental role in supporting our facilities and office management to ensure its smooth running. In collaboration with the London Office Lead and our Cambridge-based facilities team, you will withhold our standards of exceptional customer service and will value the opportunity to support colleagues in a fast-paced and friendly environment.

Your responsibilities will include:

• Supporting the office move project and assisting with the move itself
• Taking an active role in creating a safe, tidy and professional environment with responsibility for day-to-day health and safety
• Providing basic IT and telephone support for end users
• Liaising with service providers and suppliers
• Greeting visitors to the office with a high level of professionalism
• Assisting the HR team in setting up for interviews
• Maintaining essential office and kitchen supplies, including IT equipment
• Answering the telephone and taking messages
• Processing incoming and outgoing mail
• Arranging national and international shipments
• Assisting with the organisation of internal and external events, such as client meetings and office socials
• Providing administrative support to the London Office Lead with any ad-hoc tasks
• Other ad-hoc tasks as designated by our Operations team

We are looking for a candidate who is proactive, eager to take on new challenges, and who will thrive on providing a high level of support to our colleagues.

To be successful in this role, you will need:

• Previous facilities experience
• Strong organisational skills including the ability to plan and prioritise your own time and communicate this to others
• Excellent written and verbal communication skills
• Dedication to providing excellent customer service
• Friendly and approachable demeanour
• Excellent levels of productivity, and the flexibility to respond to changing deadlines
• Experience using Microsoft Office
• Exceptional attention to detail and high professional standards

• A starting salary between £20,000 and £24,000 depending on your prior experience and qualifications
• 25 days holiday per annum in addition to bank holidays, with the option to increase this further after 6 months
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions
• 4% employer pension contributions and a salary-exchange-for-pension scheme
• Critical Illness Cover, Income Protection and Life Assurance
• Access to an Employee Assistance Programme
• Interest-free travel loan scheme
• Discounted gym membership
• Comprehensive travel insurance
• Flexible working hours
• Paid study leave and funding for external qualification

Please submit your CV and a cover letter via our online application form. In your cover letter you should explain why you think you would be suited to the role and why you would like to join Costello Medical. Your resume should clearly state dates of all relevant degrees and grades achieved where applicable.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications and health economics. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Sunday Times Top 100 Best Small Companies to Work For list for four consecutive years.

About The Role

Based in our Cambridge HQ, from which the IT is centralised across our global companies, the IT Administrator will work closely with the Senior IT Coordinator and our MSP to provide first-class support to colleagues.

Responsibilities will include:

• Purchasing and setting up new IT equipment and supplies, such as laptops, desk phones and mobiles
• Maintaining the global asset database, including the accurate inputting of data
• Facilitating the relationship between the company’s MSP and colleagues, providing first line support where required
• Managing, checking and issuing loan IT equipment for home workers or those attending external meetings or congresses
• Administration of the Cambridge office telephone system and the company’s mobile phones
• Creation and maintenance of IT-related documentation, including user guides and company policies
• Assisting the Senior IT Coordinator in delivering a wide range of IT projects
• Providing training to end users on the company’s IT and AV systems and associated equipment
• Providing on-site training and assistance at the company’s London and Manchester offices
• Other ad-hoc tasks in support of the rest of the IT team and Operations Division

About You

To be successful in this role you will need:

• Ability to deliver high quality IT support with attention to detail
• Fluency with Windows operating systems and Microsoft Office applications, in particular Word, Excel, Outlook, PowerPoint and Skype for Business
• Strong customer focus with professional verbal and written communication
• Initiative, positivity and creativity required to solve problems and offer ways to improve processes
• Exceptional organisational skills, including the ability to plan and prioritise your own time and communicate this to others
• Ability to remain aware of all facets of a project and their progress throughout the project’s lifetime
• A good level of proficiency in written English and arithmetic
• CompTIA A+ or other relevant qualification would be desirable, though is not essential

While previous relevant technical support experience would be helpful, this role is an excellent opportunity for someone that is looking to begin or develop their career in IT support. You will receive training and close mentorship from colleagues in the IT Team. Following completion of your probationary period, we will provide funding for you to acquire or maintain additional, relevant qualifications.

Aptitude in Adobe Acrobat, EndNote and MacOS would also be beneficial but not essential.

Benefits

• We offer a starting salary of £20,000 - £22,000 depending on prior experience
• 25 days holiday per annum in addition to bank holidays, with the option to increase this further after 6 months
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions

• 4% employer pension contributions and a salary-exchange-for-pension scheme

• Critical Illness Cover, Income Protection and Life Assurance

• Access to an Employee Assistance Programme

• Interest-free travel loan scheme

• Discounted gym membership

• Comprehensive travel insurance

• Flexible working hours

• Paid study leave and funding for external qualifications

How to Apply

Please submit your CV and a cover letter via our online application form. In your cover letter you should explain why you think you would be suited to the role and why you would like to join Costello Medical. Your resume should clearly state dates of all relevant degrees and grades achieved where applicable.

About Costello Medical

Costello Medical is a rapidly growing global healthcare agency specialising in medical communications and health economics. We work with a wide range of clients, including the industry’s most successful pharmaceutical and medical technology companies, patient and public health bodies and charitable organisations. Our lasting client partnerships create a direct and measurable impact on the successful launch of novel therapies and devices across a wide range of disease areas. Our vision is to be a community of the very best people, constantly challenging ourselves to make meaningful and outstanding contributions to improving healthcare.

We are committed to our company values which are central to creating our fun, friendly and innovative workplace in which we strive to deliver the highest standards of quality. As a result, we have been listed in The Sunday Times Top 100 Best Small Companies to Work For list for four consecutive years.

About The Role

Based in our Cambridge HQ, from which the IT is centralised across our global companies, the IT Administrator will work closely with the Senior IT Coordinator and our MSP to provide first-class support to colleagues.

Responsibilities will include:

• Purchasing and setting up new IT equipment and supplies, such as laptops, desk phones and mobiles
• Maintaining the global asset database, including the accurate inputting of data
• Facilitating the relationship between the company’s MSP and colleagues, providing first line support where required
• Managing, checking and issuing loan IT equipment for home workers or those attending external meetings or congresses
• Administration of the Cambridge office telephone system and the company’s mobile phones
• Creation and maintenance of IT-related documentation, including user guides and company policies
• Assisting the Senior IT Coordinator in delivering a wide range of IT projects
• Providing training to end users on the company’s IT and AV systems and associated equipment
• Providing on-site training and assistance at the company’s London and Manchester offices
• Other ad-hoc tasks in support of the rest of the IT team and Operations Division

About You

To be successful in this role you will need:

• Ability to deliver high quality IT support with attention to detail
• Fluency with Windows operating systems and Microsoft Office applications, in particular Word, Excel, Outlook, PowerPoint and Skype for Business
• Strong customer focus with professional verbal and written communication
• Initiative, positivity and creativity required to solve problems and offer ways to improve processes
• Exceptional organisational skills, including the ability to plan and prioritise your own time and communicate this to others
• Ability to remain aware of all facets of a project and their progress throughout the project’s lifetime
• A good level of proficiency in written English and arithmetic
• CompTIA A+ or other relevant qualification would be desirable, though is not essential

While previous relevant technical support experience would be helpful, this role is an excellent opportunity for someone that is looking to begin or develop their career in IT support. You will receive training and close mentorship from colleagues in the IT Team. Following completion of your probationary period, we will provide funding for you to acquire or maintain additional, relevant qualifications.

Aptitude in Adobe Acrobat, EndNote and MacOS would also be beneficial but not essential.

Benefits

• We offer a starting salary of £20,000 - £22,000 depending on prior experience
• 25 days holiday per annum in addition to bank holidays, with the option to increase this further after 6 months
• Flexible benefits scheme offering additional holiday, cash payments and pension contributions

• 4% employer pension contributions and a salary-exchange-for-pension scheme

• Critical Illness Cover, Income Protection and Life Assurance

• Access to an Employee Assistance Programme

• Interest-free travel loan scheme

• Discounted gym membership

• Comprehensive travel insurance

• Flexible working hours

• Paid study leave and funding for external qualifications

How to Apply

Please submit your CV and a cover letter via our online application form. In your cover letter you should explain why you think you would be suited to the role and why you would like to join Costello Medical. Your resume should clearly state dates of all relevant degrees and grades achieved where applicable.

Sales Support Executive

Location: London E1 Salary: £20,000- £25,000 Plus Company Benefits Hours: Mon - Fri, 09:00AM - 17:30PM

Exponential-e is a pioneer of connectivity, cloud and communication solutions. We provide a host of services and solutions to enterprise level customers, including Connectivity, Cloud Hosting, Managed IT, Professional Services and Unified Communications.

Your new role

We are recruiting for the role of a Sales Support Executive in our Sales Operations team. You will work closely with Sales and our customers and be part of an excellent team who are customer focused and excellent multitaskers.

Some of your responsibilities will include:

• Act as a second point of contact for external clients and first point of contact for internal clients
• Ensure data accuracy and validity of customer data in Salesforce
• Responsible for the accurate processing of quotes and sales orders for clients, either from direct requests or on behalf of the Sales team, adhering to the set KPI's

What you’ll need to succeed

To help continue with our world-class status, we need someone who can deliver excellence. As a Sales Admin you must be experienced in and customer service and taking ownership of projects.

Knowledge and Experience required:

• Experience of providing administration support to a sales team and understanding of all sales processes in place
• Ability to prioritise tasks within company processes
• Good working knowledge of Excel, Word and PowerPoint is essential

Why Exponential-e?

Not only will you be working for a company that constantly exceeds expectations with both our innovation and our customer service, but there are many benefits you will receive while working for us:

• Working at the forefront of technology
• Purchase up to five extra days of annual leave
• Every employee gets their birthday day off work
• Working with customers/clients from all verticals
• Autonomy and freedom to manage your own time and workloa
• Culture quarterly and annual awards (Director awards, Pride awards)
• Learn and work with some of the most talented engineers in the industry
• Working in a fast paced, collaborative and enjoyable environment delivering a world-class service
• Culture Club organise events for the company (such as Thirsty Thursdays, kids Christmas party, quarterly socials)
• A dedicated Learning and Development team including access to a range of technical training and courses (LinkedIn Learning)
• Comprehensive benefits (25 days holiday, free fruit, free Barista coffee, season ticket loans, local gym discount, Vitality health cover)

Exponential-e is a Cloud, Connectivity and Communications pioneer with a difference. From launching the world’s first Virtual private LAN in 2006 on our privately-owned 100GigE secure and super-fast Network to our recent work integrating SD-WAN and SD-DC, our commitment to innovation has resulted in us being recognised as a world-class IT Service provider, one of the fastest-growing private companies in the UK, and have 8 ISO accreditations to our name.

We have built an extensive solutions portfolio, which enables the creation of services tailored specifically to our customers’ operational needs - whether that be for Private and Public Cloud, Data Centre, Unified Communications, Cyber Security or Managed IT Services.

What we deliver is Peace of Mind-as-a-Service. The customer is at the heart of everything we do. That’s why we are trusted by more than 3,000 customers, boast a 96% customer reference-ability, and have an industry-leading Net Promoter Score.

This is an exciting opportunity for you to join our rapidly growing organisation. We take PRIDE in our culture and team spirit, driven by our employees that want to learn, achieve and build a successful career path.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We look forward to hearing from you!

Sales Support Executive

Location: London E1 Salary: £20,000- £25,000 Plus Company Benefits Hours: Mon - Fri, 09:00AM - 17:30PM

Exponential-e is a pioneer of connectivity, cloud and communication solutions. We provide a host of services and solutions to enterprise level customers, including Connectivity, Cloud Hosting, Managed IT, Professional Services and Unified Communications.

Your new role

We are recruiting for the role of a Sales Support Executive in our Sales Operations team. You will work closely with Sales and our customers and be part of an excellent team who are customer focused and excellent multitaskers.

Some of your responsibilities will include:

• Act as a second point of contact for external clients and first point of contact for internal clients
• Ensure data accuracy and validity of customer data in Salesforce
• Responsible for the accurate processing of quotes and sales orders for clients, either from direct requests or on behalf of the Sales team, adhering to the set KPI's

What you’ll need to succeed

To help continue with our world-class status, we need someone who can deliver excellence. As a Sales Admin you must be experienced in and customer service and taking ownership of projects.

Knowledge and Experience required:

• Experience of providing administration support to a sales team and understanding of all sales processes in place
• Ability to prioritise tasks within company processes
• Good working knowledge of Excel, Word and PowerPoint is essential

Why Exponential-e?

Not only will you be working for a company that constantly exceeds expectations with both our innovation and our customer service, but there are many benefits you will receive while working for us:

• Working at the forefront of technology
• Purchase up to five extra days of annual leave
• Every employee gets their birthday day off work
• Working with customers/clients from all verticals
• Autonomy and freedom to manage your own time and workloa
• Culture quarterly and annual awards (Director awards, Pride awards)
• Learn and work with some of the most talented engineers in the industry
• Working in a fast paced, collaborative and enjoyable environment delivering a world-class service
• Culture Club organise events for the company (such as Thirsty Thursdays, kids Christmas party, quarterly socials)
• A dedicated Learning and Development team including access to a range of technical training and courses (LinkedIn Learning)
• Comprehensive benefits (25 days holiday, free fruit, free Barista coffee, season ticket loans, local gym discount, Vitality health cover)

Exponential-e is a Cloud, Connectivity and Communications pioneer with a difference. From launching the world’s first Virtual private LAN in 2006 on our privately-owned 100GigE secure and super-fast Network to our recent work integrating SD-WAN and SD-DC, our commitment to innovation has resulted in us being recognised as a world-class IT Service provider, one of the fastest-growing private companies in the UK, and have 8 ISO accreditations to our name.

We have built an extensive solutions portfolio, which enables the creation of services tailored specifically to our customers’ operational needs - whether that be for Private and Public Cloud, Data Centre, Unified Communications, Cyber Security or Managed IT Services.

What we deliver is Peace of Mind-as-a-Service. The customer is at the heart of everything we do. That’s why we are trusted by more than 3,000 customers, boast a 96% customer reference-ability, and have an industry-leading Net Promoter Score.

This is an exciting opportunity for you to join our rapidly growing organisation. We take PRIDE in our culture and team spirit, driven by our employees that want to learn, achieve and build a successful career path.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

We look forward to hearing from you!

Data Analyst

Bolton

Up to £24,000 pa

My client based in Bolton is searching for an experience Data Analyst for an initial 12 month fixed term contract with the potential to go permanent.

Key responsibilities

• Support with performance analysis by producing scheduled reports

• Understand performance across the business to identify areas for improvement

• Fulfilling ad-hoc reporting requests from the Senior Management Team

• Assisting with customer surveys

• Producing competitor analysis research and data

• Identify areas of opportunity and clearly present actionable recommendations, proposing new ideas to achieve better outcomes

• Responding to ad-hoc reporting requests for Senior Management

• Maintain a high level of accuracy in all analysis

• Build positive working relationships with key stakeholders around the business

Key skills

• Advanced analytical skills

• Strong SQL skills

• Experience using BI Software

• Excellent MS Excel knowledge (ideally Pivot tables) & analytical skills

• Desirable to have experience with sage 200

Data analyst/SQL/Excel/Business Intelligence/MS Excel/SQL

Data Analyst

Bolton

Up to £24,000 pa

My client based in Bolton is searching for an experience Data Analyst for an initial 12 month fixed term contract with the potential to go permanent.

Key responsibilities

• Support with performance analysis by producing scheduled reports

• Understand performance across the business to identify areas for improvement

• Fulfilling ad-hoc reporting requests from the Senior Management Team

• Assisting with customer surveys

• Producing competitor analysis research and data

• Identify areas of opportunity and clearly present actionable recommendations, proposing new ideas to achieve better outcomes

• Responding to ad-hoc reporting requests for Senior Management

• Maintain a high level of accuracy in all analysis

• Build positive working relationships with key stakeholders around the business

Key skills

• Advanced analytical skills

• Strong SQL skills

• Experience using BI Software

• Excellent MS Excel knowledge (ideally Pivot tables) & analytical skills

• Desirable to have experience with sage 200

Data analyst/SQL/Excel/Business Intelligence/MS Excel/SQL

Onsite Desktop Support Analyst /2nd line Support

(8 weeks Temporay to Permanent)

An exciting opportunity has arisen to join an exciting worldwide company in their busy IT Technologies Services Team to support them in this busy time.

As an On-site Desktop Support Analyst, you will be providing On-Site Desktop Support for PC’s, Terminals, Windows Operating Systems, Email, AD, Citrix, Mobile Devices, Printers and other Desktop Equipment for their Technology Services.

Key Knowledge, Skills & Excellent Experiences Required: -

• Troubleshooting, Problem Solving & Investigative Skills to Manage BAU Issues requests through to Resolution.
• In-depth Knowledge & Understanding of Win 10 and Win 7

Business Infra Environment.

• Experience and Knowledge of Microsoft Windows Security updates via Central Management Tool (CMCB / SCCM)

Understanding of Current PC Technologies and the issues involved in Supporting them, (e.g. Win 10, Office 2016, Mobile Device’s, Printers / MFPs etc.).

Experience in the following

• Working with Asset Management Tools to maintain Inventory
• Experience and understanding of Patching Processes / Activities alongside Security Management.
• Installing / Upgrading Hardware & Software.
• Excellent at providing Support both On-site and within a Remote capacity.
• Using Remote Support Tools / Applications.
• Using ITSM Toolsets (e.g. Service-now),

Working environment, you will have had the following; -

• Worked within a fast-paced environment and busy Customer Facing Support Role.
• Ability to competently manage own Workload and time alongside strict SLA’s.
• Excellent time keeping skills and willing to go that extra mile
• Team Player both also confident to undertake tasks themselves.
• Comfortable and confident in dealing with and Supporting all levels of Users / Customers Excellent Written and Verbal Communication skills.
• A full clean UK current driving license

Working Hours Monday - Friday days

Onsite Desktop Support Analyst /2nd line Support

(8 weeks Temporay to Permanent)

An exciting opportunity has arisen to join an exciting worldwide company in their busy IT Technologies Services Team to support them in this busy time.

As an On-site Desktop Support Analyst, you will be providing On-Site Desktop Support for PC’s, Terminals, Windows Operating Systems, Email, AD, Citrix, Mobile Devices, Printers and other Desktop Equipment for their Technology Services.

Key Knowledge, Skills & Excellent Experiences Required: -

• Troubleshooting, Problem Solving & Investigative Skills to Manage BAU Issues requests through to Resolution.
• In-depth Knowledge & Understanding of Win 10 and Win 7

Business Infra Environment.

• Experience and Knowledge of Microsoft Windows Security updates via Central Management Tool (CMCB / SCCM)

Understanding of Current PC Technologies and the issues involved in Supporting them, (e.g. Win 10, Office 2016, Mobile Device’s, Printers / MFPs etc.).

Experience in the following

• Working with Asset Management Tools to maintain Inventory
• Experience and understanding of Patching Processes / Activities alongside Security Management.
• Installing / Upgrading Hardware & Software.
• Excellent at providing Support both On-site and within a Remote capacity.
• Using Remote Support Tools / Applications.
• Using ITSM Toolsets (e.g. Service-now),

Working environment, you will have had the following; -

• Worked within a fast-paced environment and busy Customer Facing Support Role.
• Ability to competently manage own Workload and time alongside strict SLA’s.
• Excellent time keeping skills and willing to go that extra mile
• Team Player both also confident to undertake tasks themselves.
• Comfortable and confident in dealing with and Supporting all levels of Users / Customers Excellent Written and Verbal Communication skills.
• A full clean UK current driving license

Working Hours Monday - Friday days